Based on 58 opinions finded in 2 websites
Based on 58 opinions finded in 2 websites
Nº 1251 in 1400 in Belfast
Opinions
On Saturday 19th we had a busy and wonderful morning with my husband and my baby, at lunch time after being running around all day we ordered our burgers, Michael at the till was very polite, kind and extra patience!!! Thank you!
Geraldine F. N. . 2024-10-24
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Pretty pricy, but the food is worth the price! Loved the drawings on the board thing
Gumball Watterson . 2024-09-23
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Was a few bites into the burger when I realised that without the dressings there would be no flavour to the burger. It was just plain, unseasoned, greasy minced beef.
PS McIlroy . 2024-09-21
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Got to counter and ordered as per normal with fast food restaurants, proceeded to pay with cash and was abruptly told "card only" ,I said I've only cash and the girl at the till said no cash, just card and obnoxiously commented about signs being obvious (of which they weren't) and proceeded to ignore me so I turned and left , Crazy that a company in belfast refuses to accept cash and would rather turn custom away
Sean Torney . 2024-09-01
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good food with somewhat friendly staff, the fries were salted so much but it was delicious, the price is mad because its Five Guys
gabriel . 2024-08-08
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Called in here after seeing a movie. My son had a Bacon burger and I had a Bacon dog both with salad etc. The chips were fried skin on and there was plenty supplied for the both of us. They were very tasty too. Our selection was cooked to order and was ready very quickly.
Mervyn Neill . 2024-07-30
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Not great. Arrived at a quiet time and not a single table was clean. Had to go back to request forgotten drink. Hygiene issues behind counter. Burgers seemed good but chips were overdone. I wouldn’t be in a rush back.
strawberryheart . 2024-07-26
MORE AT TripAdvisor
BURGER Tasted ok, but too greasy, the burger buns is so soft when greasy they disappear. Cheese on burger was cheap. The chips were so bad, just peal the potatoes, and use better potatoes. £5+ FOR DRINK WISH UP. £42 for 2 people last time I be back.
Colin Holmes . 2024-07-23
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Quick tasty food, can't go wrong with five guys burgers
Sam milne . 2024-06-06
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The worest burger i have ever eaten. Best thing was the nuts. Absolutley horrible food. 2 adults and 2 kids. 53 pounds! Ill Never be back again.
M Elnaamani . 2024-05-02
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We have been to five guys before but the food was terrible.
Jo Stewart . 2024-04-08
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Burger and Fries excellent you get absolutely loads of Fries price on the steep side but worth it.
OLIVER HARDY (Mick) . 2024-03-18
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Disappointed with our visit to five guys. Highly recommended five guys to our group and chose this place in the Odyssey after our great 1st experience in the Victoria Square branch. There was no bacon for the burgers and no milkshakes available. Went to get our mayo dips and there was no cups for the dips or mayo available. General cleanliness and tidiness was very poor. If this was our first five guys experience we would not eat here again. Disappointing experience
Amanda Thompson . 2024-01-20
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AVOID FIVE GUYS AT ALL COSTS (GREASE) (TOILET) (BURGDOG) We came up to Belfast for a Family Holiday recently. We were hungry and were in search of a place for food. “Lets try out Five Guys” said my naive mother. Little did we know. As we walked in we were faced with two options. Outside in the cold, or boiling temperatures indoors. We perspired deeply as we piled the clothing off of us. You have TWO options in this kip. Burger or Hotdog. We told the story with our eyes, we were starving and had nowhere else. I ordered a hotdog and was APPALLED when I was told they RAN OUT of hotdog buns, and I had to eat it on a burger bun. The staff were very polite and apologised. When I revived MY BURGDOG, it was SOGGY in GREASE and ketchup. We had no choice but to send it back. The kind staff made another one and it was edible. We payed TEN POUNDS for chips, as for some unknown reason, 7 pounds is only enough for a hotdog, or shall I say, BURGDOG. £4.25 for a drink, £10 for chips to feed 3. TEN POUNDS OF GREASE. I wouldn't give it to my dog! I ran to the toilets to assess the situation, as I walked in, the "mirror" COLLAPSED upon me. I saw a boiler and toilet tank or whateve does be in there. Terrible toilet. (ONE toilet, boy, girl, mam, dad, uncle, aunty, non binary, newborn, cousin, grandparents) to SHARE. My food was borderline appalling. We payed over £50 for a SNACK. The staff were a saving grace. Never ever I'll I return to ANY five guys for that matter. Do not come here if you value your money.
Liam . 2024-01-01
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PLEASE DON'T COME HERE!!!! You can go to a fancy restraunt for the SAME PRICE. My family and I decided to come to this 'resteraunt' because we were starving. We could either sit in the FREEZING COLD or the SCOLDING HOT. We had nowhere else to go so we sat inside. You can ONLY get 2 things. A burger, a hotdog (or both....) The atmosphere is HORRIBLE and loud. When the food was ready it was all shoved into a paper bag. When I got my food I was SCHOFKED. IT WAS COVERED IN GREASE. I had no choice but to eat it. My brother got a hotdog but they "ran out" of buns so he got it on a burger bun. BURGDOG SUCKS. I BEG nobody else to come here. SAVE yourself money and time by leaving here.
Esc Swift . 2024-01-01
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would have given zero stars if able to do so. disgusting food with burger buns soggy and dripping with oil. sent one back and it came back worse. burgers just about cooked and chips thrown into the bag covered in oil too and covered everything else. £49.70 for 2 burgers, a kids burger one chip and 2 drinks. absolutely horrible.
Helen McF . 2023-12-31
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Tasteless, bland and to expensive.
Noel Stone . 2023-11-27
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Food-wise like Burger King but much more expensive. Me and my girlfriend drew some pictures and put them on the corkboard with the rest, went just right outside the restaurant to eat our food, then watched the guy who served us throw both of our pictures and some other pictures near the vicinity in the bin and didn't touch the other corkboard at all (there's 2). It wasn't the end of the day either, this happened around 5pm. It was completely deserted so it was obvious it was our drawings. I saw him rub his hands together and laugh evily afterwards too, which I thought was a bit weird. Give this maniac the sack.
eden . 2023-11-14
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Food is a disaster. Hastily made, everything swims in grease. Paying only by card also causes inconvenience.
Erikas S . 2023-10-29
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I love this place… good food and great service!
Familia SOUZA . 2023-10-29
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Great burgers excellent milk shakes
Nigel Williamson . 2023-10-11
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DOES NOT ACCEPT CASH. Keep cash alive folks. Food is average here anyway
Lewis Craig . 2023-10-02
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Incorrect ingredients on burger, grumpy staff, dirty tables. All of which could be excused if it didn't cost as much as a nice sit down meal at a decent restaurant. At least they have plenty of accolades up on their walls for you to read whilst you eat your mediocre £20 burger.
Oliver . 2023-09-27
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No card No service! Absolutely disgusting that cash isn't allowed, beyond a joke. AVOID
Stephen Millar . 2023-09-16
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Food was OK but seriously over priced for what it was. Chips were literally threw into a bag. What atmosphere? Very little places to sit
Laura McAllister . 2023-09-12
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52 quid for 2 burger and chip and kids burger kids hotdogs and chips way drink. Burger dry think I'm still in shock real food it is not indeed rip off food more like
Michelle C . 2023-08-24
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I went to this Five Guys the first few weeks it opened and everything was fantastic. I went again yesterday and it was a disaster, the food was terrible. The chips were cold and greasy, the burgers tasted of ingredients I hadn't ordered and the staff were unfriendly. Worst Five Guys in Belfast, seems to be only popular with tourists.
Jonathan H . 2023-08-14
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Didn’t have: red sauce, baps for hotdog, straws, cutlery, only one machine had coke.
Jonathan Wilson . 2023-08-08
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Absolute dirt. Extortionate dirt.
Simon Cunnane . 2023-08-03
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My son wanted to go here after a day at W5,so we went in and ordered.I had my cash ready but was dismayed and disgusted to be told that it was card only ( cashless) & apparently had been for a while. 🥺 The boy behind the counter wasn't particularly friendly either.I told him to cancel the order and that he had lost custom because my cash was refused.Will never shop anywhere that is cashless so unfortunately didn't get to try the food. #cashisking #keepcash
Kim Tarpey . 2023-07-29
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Never again 37 pounds worth of food in the bin burgers where just dripping with grease some parts uncooked and still very pink and the chips where the most horrible chips I have ever had
Kirstie Sage . 2023-07-23
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So much hype. My own homemade burgers are better.
Deborah Hyden . 2023-07-21
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Ordered a cheese burger and it had no patties on it? Restaurant said it’s because they were ‘busy’.
Karla Jansen . 2023-05-06
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yummy fries and best drinks machine about :D
Robin Maxwell . 2023-05-05
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I hate complaining but I got the burger it was nice (usually love five guys) but it was ruined because the chips were stone cold and tasted like they had been re-fried one to many times wouldn’t return to this branch.
Tom Elliott . 2023-04-10
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So glad one opened at the odyssey
Liam Boyle . 2023-04-09
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80 Opinions
Well , bring your own plate. Starbucks are happy to charge you the earth for a breakfast croissant. Pop it in a microwave until is is limper than a limp thing and shove it in a bag. Take it out if the bag .... no it's stuck to it and as I try to eat it ,it disintegrates and becomes one with the bag. I asked for a plate (sit in restaurant- not too much to expect) sorry we don't have plates was the reply. Asked the manager and he told me ah we are takeaway. A takeaway that has lots of tables and lots of things that you would eat probably from a plate. Is it just me ? No attempt to recognise that my food had turned into a bag napkin cheese and mushroom croissant . 8.00 well spent for the comedic value alone. My tip , pack a plate or in fact pack your own croissant. .
105 Opinions
Great food and customer service.
1369 Opinions
Placed an order and it said it would be 55 minutes rang up and the girl said it would be the next order to go out 40 minutes past still no food eventually it arrived over 2 hours later when my husband rang the girl was so cheeky and rude and Apparently she doesn't work in a take away according to her. Food came and it was freezing she offered us £10 off our next order there won't be a next time stay clear from here.
26 Opinions
Nice Sunday lunch- have eaten here a few times and really enjoyed it. Sunday lunch was very substantial and tasty. My only problem was that there were 3 dogs in the bar- 1 running around without a lead. I like dogs but I don’t want them running around when food is being served- I also witnessed one of the waitresses petting the dog- I do hope she washed her hands afterwards- but I didn’t see that happening. There is a good outdoor area at this bar- surely people who want to bring their dogs could be restricted to there?
26 Opinions
It’s not the first time I have placed an order for our business and we never had any issues before. We have been their customers for many years. This is the first time I ended up in a really unpleasant situation. 5/09/24 I placed an order at 7.30pm and was waiting for it as usual. The driver rang me and said that he was outside but I said I didn’t see him on the cameras (we can see the whole street here and it was never an issue for their drivers to park in front of our premises) so he hung up. Then he rang me again saying he is parked outside but again, I don’t know where he went as he wasn’t beside our premises. I tried to explain to him where we are but he started arguing and he said “Are you coming to get this order or what” I said “I do need this order but can’t just go outside not knowing where you are, looking for you” so he hung up. I rang back to the store on Lisburn road, from which I always order and got to talk with Kristina. She said she will send a different driver as this one came back to the store with our order. So I said that’s ok, and I will wait for him and once again nobody came. As I mentioned before we can see the whole street and there was only my car parked. So I rang her back and she said that the driver is outside when he wasn’t. It was really frustrating as I have ordered from my business before, many times and we hadn’t had any issues like this. I rang their local store for the third time and Kristina refused to give me their head office number and cancelled our order. She also hung up on me twice. So this ended up really ugly. With this customer service we received today I don’t feel happy to order for my business from them again. Nobody likes to be treated this way