Five Guys Cambridge Leisure Park in Cambridge

I got a bacon cheeseburger and when I took a bite, I found a strand of hair in the burger so that’s my reason for the 2 stars but overall it was nice

Great burgers, superb friendly staff very attentive, great service! 🙌

It’s a little bit expensive in five guys, but I suppose you pay for what you get good service and good food. The only thing about the burger is it pretty greasy but apparently that’s the way that its got to be

I just wanted to give a massive shoutout to Emma and Aman at Five Guys branch near the light cinemas in Cambridge. I had travelled all the way from Norwich to see a movie, and unfortunately, the cinema wouldn't allow me to bring my food in. I was feeling quite disappointed, but Emma and Aman went above and beyond to help me out. Their kindness and understanding completely turned my day around. It's rare to meet such genuinely warm and thoughtful people in customer service—they truly embody what great service should be. Thank you both so much for being absolute stars! ⭐️⭐️

I stopped there and was blown away. I ordered a bacon cheeseburger that was juicy, perfectly seasoned, and topped with crisp, smoky bacon—truly the best burger I’ve had in a long time. The team hooked me up with a custom combo of spicy and regular fries, and both were spot on: the spicy fries had just the right kick, while the classic fries were golden and well-salted. What really made the visit special was the service. The staff checked in to make sure everything was great, and the manager greeted me with genuine warmth and friendliness. If you’re in Cambridge, don’t miss this spot—five stars all the way!

We arrived with our assistance dog and the staff were extremely helpful. They even brought our meal to the table and got us some ketchup and mayo. A huge thank you to Rolly and team.

Roly and his team were very welcoming and super-helpful

Highly recommend this Five Guys. The service and atmosphere are better than the one in the Market Square. The manager Roland is particularly good.

Excellent visit to 5 guys today. I always rate the burgers but today the customer service was fantastic from every single member of staff we interacted with. Full of smiles too which always makes the day better. Kids were happy too :) 5 stars, great job.

The fries were absolutely lovely, but the burger left a bit to be desired. It was wrapped in aluminum foil and tossed into a bag, which made for a rather messy experience. Unlike in France, where burgers are often beautifully presented, this one was drenched in oil and felt more like a cheeseburger salad than a proper meal. Dommage, because the flavor was actually quite tasty

This restaurant was just as cold as Wagamama’s. Do the restaurants in Cambridge not pay their heating bills? Seriously, close the doors—it’s not 40°C outside. Last I checked, it was 3°C. If you don’t have heating, at least keep your doors closed during the evenings. That said, the staff were excellent—friendly, attentive, and far better than Wagamama’s. Warmer staff, but the restaurant itself was just as cold. On the bright side, the shakes are definitely worth the visit, and the burgers are great, too. However, the uncomfortable temperature really dampened the experience. I was tempted to lower your rating to two stars purely due to how cold it was. The only reason I didn’t is because your staff were fantastic and far more efficient than Wagamama’s team. Fix the temperature issue, and you’d have a much better experience on offer.

milkshake arrived upside down all over the place

Super nice burgers and shakes. Hotdog was approved too.

It's a nice place to eat with a good food!

delicious as always, thank you

really nice food delivered in good time and hot

Worst customer service I ever had.The manager who dealing with the customers in very rude behaviour.I will not recommend this branch to anyone.

As expected with five guys, great tasty food as always. Exceptionally friendly helpful staff. Always clean and welcoming. Would totally recommend

Normal burger was the same size as the little burger despite the price difference. Chips were not well cooked, some were burnt.

never order from here. always late and therefore cold.

Great burger as always. didn't have my hot sauce on it tough 😪

orderd at just after 6 arrived 8:30

Ordered for 705, delivered at 735 - not good enough

Incredible levels of customer service and product quality! I visited Five Guys at Cambridge Leisure Park on 3rd January, 2025, at around 11.55 AM. My experience was an overwhelmingly positive one. This location is extremely well managed, from its very good levels of customer service, to its efficient operation, high product quality & store cleanliness. You will not find a better Five Guys location in Cambridge, maybe even this side of England. I paid with a gift card for my transaction and it was seamless and quick. The wait was not too long for my food, and the manager was extremely polite, friendly, and engaging not just to myself, but I observed him consistently doing this with every customer and person whom he interacted with whilst waiting for my order. When I was told, I'd have to wait a little longer for my food to be just perfect. This was offset by the Manager offering me a complementary drink. This was highly appreciated. I took my food home to eat, my burger and fries were cooked to perfection and of a really high quality. I don't usually leave reviews, but in this case I wanted to.I am really impressed with my experience, and will be back. Head office should look to this place to set there industry standard, because they're doing something right. Thanks Five Guys!

Burger was flavourless and overcooked, the oil they cooked the chips in had clearly not been changed for a while and they over cooked/burnt the chips , customer service was soulless and it’s way overpriced food for what you are actually getting and the cleanliness was non existent

Shout outs to Roli for a friendly and exceptional customer service - you went above and beyond!

Popped in here just after a gig at the junction, the restaurant was just shut as we got in.... The team member on the counter went out of his way to sort my son out a little burger and fries as he was upset as he'd been looking forward to it all night. Staff were super friendly even at the end of their shift and it was greatly appreciated!

Amazing experience Rolie and the team did amazing with the food

Delivery time was pushed back multiple times, also I ordered Cajun fries but got regular instead. Courier was patient and food was delivered in good condition.

My beautiful-haired man Rollie has the best customer service in the game. Food hit the spot just right.

Ate here before a show last night and really appreciated Roli’s enthusiasm and leadership with his team. The food was great and the service just as good! There needs to be more Roli’s around. A great leader taking his team with him. He would not accept the praise for himself and congratulated his team openly. Superb guy, superb team!!!!!!

Full of student's from college over the road,most of them not eating 5 guys,just taking up space,food was good as ever though

Good service, manager gave us four free drinks, great burgers. Chip portion is huge!

I ordered a takeaway from there, when I received the order it is totally cold when I asked rider he told me this not his mistake because he showed me he arrived my destination within 10 minutes.and also the burger was so hard.

The guy working the till Friday night with a beard and tattoos was so friendly he made my day! He deserves a raise as do all the workers for being so efficient when it's so busy

The food was left on the other side of the building

Great food as always, but it's getting pricey now. Came here with my son after a visit to Clip and climb round the corner. We got 2 little burgers (one with bacon) a small fries and a soda and it came to £27 (at the time of writing)!! The food is easy to swallow, but restaurant prices for what is (great) fast food is making it harder to justify coming 😔

I ordered 2 cheeseburger and one large fries only the fries is here ? Are you serious????

Far from tourist crowds, close to train station. Perfect place to rest and enjoy. Great staff, delicious food.

Five guys has really good tasting burgers 🍔 and fries 🍟!

Del was great spot on Del 5 star all the way

Perfect in EVERY way. Juicy scrumptious burger, the perfectly seasoned fries, creamy milkshake and nicest service.

The food was delivered terribly from five guys. The driver was a little bit annoying, but he gave me a bag of grease

Really good food delivered in good time by a friendly courier. Excellent all round

Delectable food and they provide free peanuts which I'm not sure other branches do. Thanks everyone!

the time was changed a couple of times which made dîner impossible to plan as initially expected.

Ordered to pick up. Arrived early, staff could not have been better, very attentive, polite. Food whenever ordered is always good. There is the expense thing, but to be honest, you can see them making the burgers, THEY WEAR GLOVES, which is always awesome. ( Should have a little tip jar, I will sure add to it, given their service)

Hi. Dear all I need to tell you what happened today to me. With Italyan manger she is from Italy. 🇮🇹. She refused to give me food because I park my bike in front. She is not professional. And not helpful. And she didn’t respect me. At all she is racism I think I’m gonna to take legal action if she did not say sorry to me. And. I advise the big manger to fire her from the store. She is not credited to the business at all. She is mintely have problems I did record everything what happened if she did not say sorry I have to contact with. Leader So please get in touch with me

Excellent food, though expensive. Good customer service. A bit too noisy though.

superb as always, and speedy delivery, thank you

Burgers worth the price ;) The fries are amazing!

I just received the best customer service ever from Emma Thank you for making my day!

Really lovely engaging staff , freshly cooked burgers and fries with generous portions, good wait time for food , added benefit of free monkey nuts

the numbers did not correspond to the burgers which created chaos with kids as by the time the 3rd one was unwrapped the first burger was already eaten.

Best grilled cheese sandwich I ever had.

Service was relatively quick for a Five Guys, food was good, and the restaurant was clean. More of an issue with the building itself, but was hard to have a conversation and order at the counter with the high metal ceilings causing quite the echo, and the music was very loud.

Some of the food was cold when it arrived

Small quantity of fries compared to what they used to have. Bag was split at the bottom. Cold burger.

Great burgers and fries. Tommy gave us amazing service. Overall very happy! Great milkshake

The Best Five guys The burger was delicious and especially the milkshake was delicious, many thanks to Tommy for the experience!

Huge order, delivered on time and still warm! Nice one!

Tried this place for lunch today and wow I was blown away. The staff where really professional and welcoming, with smiles on their faces. The food was ready in good time and was very good quality and I really believe as five guys Quoted " we focus on the food, not the fast". I would recommend the bacon cheese dog & the bacon cheese burger, the fries are probably the best I've tried. The atmosphere was great and had a real American vibe about it, the music was a little loud but was bearable. Overall fantastic

The service was pretty fast, the restaurant was spacious and very clean. Now: Oh my god, the food. I had the bacon cheeseburger, regular fries and Five Guys Shake with Reese's and Oreo cookie pieces, it was literally the BEST food I have ever tasted out of anywhere I've eaten in my life. Nothing less than perfection. 10/10!

It Is the best fast food in Cambridge. Food Is good and It Is delivered very fast. There are always space in the local.

Tommy was very friendly, food was good

Without breaking GDPR, Mr. T, amazing service, wonderful lad, would invite over for a tea, I'm dr btw, gave me free milkshake, even though I'm not a medical Dr but just philosophy 🙌❤️❤️❤️❤️💗💕👍🏾🏰👨‍⚖️

Chips were soggy and cold. Burger was sooo dry, and cold 😖 did not enjoy it at all.

Music a bit too loud for my liking. Chips are very morish, you will not be able to stop going "om and nom and nom". Veggie burger with cheese was yum too. Had pickles as extra topping. Peanut Butter shake was epic to end with, like ice-cream. Girlfriend enjoyed her chips with ketchup. I had mayo.

They're not called Five Dog, but they're not called Five Burger either. Quite loud for my taste, but a great pistachio shake 😋

The burgers are awful. Whoever says the opposite just haven't tried good burgers, I'm sorry. Fries aren't great either. Milkshakes are probably the best options here.

we had a lovely service there was around 13 of us and it was fast and a lovely team to serve us food was quick and they coped with us really well 1st class service

You go here for the fries. The best in town. Also, customer service is really good, which is not something I can say for a lot of places.

The food was very good. The service was very good too. It was, however, freezing inside and for this reason I would not go back, you really couldn't enjoy your meal. The place was full literally of teenagers sitting about not buying anything. There were teenagers sitting in groups on the floor outside also.

Not only it’s the best Five Guys in Cambridge, but also the best of all I’ve visited in the UK. It’s one of the few places left in Cambridge were food is fresh and so so tasty, the place is always clean and the staff is really amazing and kind. The manager is really doing a great job, providing amazing customer service and making sure that the other members of the staff are also trained to provide the same type of service. Congrats to them all for doing such an amazing job ✨

Nice food as always.Service was a bit slow.

Ordered a milkshake, didn’t get the toppings right and mixed them with another shake and left out half of the other requested toppings

A nice if not a bit expensive for a burger joint, food good though.

The food is nothing special compared to what you pay for it, but you have ample opportunity to customize your burger choice. However it is nice that it stays open late.

So, we had an eventful evening, friends in not the best states, and this five guys MADE OUR NIGHT, they were so nice and lovely, the food was delicious and it raised my mood 🩷

The food was amazing, atmosphere was alright but the service of Emma was insanely good. She’s the nicest person and deserves a raise. I love her.

All Star Wars, Star Trek, and Sci-fi fans should eat here at this incredibly friendly Five Guys! The food is awesome 😎👍

Great burger and fries. Staff friendly and helpful. One star off for atmosphere as it's a bit soulless but then again it's ideally located for the leisure facilities nearby. Recommended.

Five Guys on the Leisure Park is a great place. My daughter loves it, the staff are amazing, and it is always clean, bright, and buzzing.

Five Guys burgers and fries are consistently good, but this branch is open till late and it’s great after a movie at the Light Cinema or a gig at the Junction. Staff always friendly, too.

Great quality, friendly staff, clean..Great place for a very nice meal and relaxing

Chips were very salty but tasty! Portion size bigger than expected.

Chips were cold and so salty. Burger was thrown together

Nice service from surya the manager

Best staff who provides best service to customers. Love it!

Everything from the food to the service was great, would definetly recommend. Will be going again.👍

Really good food with amazing friendly and fast service. Clean environment with plenty of seating options

Amazing food, Amazing staff, Amazing ambiance.

Work next door and these guys always sort me out, great staff and amazing food

Fantastic service and brilliant food, a model example of a five guys

Been to five guys many times now, mostly in Norwich, this five guys is massive! Plenty of seating! Went for something different this time because I saw recently you can have a Grilled Cheese divided into two halves to act as the buns and then pay for 2 extra patties or 1 If you wanted a single. This was up there with one of the best burgers I've ever had, anywhere, so cheesy, crisp but juicy patties, soo good. Highly recommend asking for this off menu selection.

Excellent service and excellent food - delivered in good time. Very happy with everything

Friendly staff and quick service. Food is great as always. Will definitely return!

Best burger and chips in the leisure centre, wouldn't recommend anywhere else

Great service, friendly staff and amazing music for a fast food joint!

It's big and spacious Working long hours The junk food was not really tasty and it's super expensive. With the same price you can go somewhere nice a restaurant or so and pay the same or even less. Very noisy