Five Guys Camberley in Surrey Heath

Nabbed a milkshake and fries in the area. Customer service from Marissa was quick and simple. Food was hot and comforting.

Missing items Rude staff and five guys

terrible did not get order got someone else's

don't think I'd order again not for £23

amazing food, great quality and definitely worth the wait. the most delicious burger i’ve ever eaten, fries prepared fresh. overall great experience and lovely staff

I recently visited Five Guys in Camberley after moving to the area, and it was such a great experience! The burgers were really tasty, and I loved how I could choose so many different toppings to make it just the way I like. The fries were crispy and perfectly seasoned, making them the perfect side to go with the burger. But the best part was the milkshake! It was thick, creamy, and full of delicious flavors like peanut butter, Oreo, and chocolate. It felt like a treat and a drink all in one. I’m really glad I tried it, and I’ll definitely be back!

A lovely lady named Karen served me, she was extremely helpful with helping me choose toppings and my burger was delcious. Definitely the best service i’ve ever had in a Five Guys.

lovely food especially burgers. Fantastic delivery food piping hot driver extremely polite

Kept moving time and was cold when arrived, we live a 5 minute drive from the restuarant.

Food was as you'd expect but the delivery took so long.

My food here was very delicious, with amazing service from Marissa who made me feel very welcomed. Would definitely come back again.

Food was lukewarm and Took over 2 and a half hours to receive my order

Bacon was extra crispy and also was all still hot

Lovely service from Marissa , the food that was served was fresh hot and tasty . Would recommend.

it's took more than 1.40minutes.i

I ordered at 17:30, and the food did not come until 19:10, in addition to the chips being cold.

2 hours after ordering, after calling the restaurant and after logging a complaint the food arrived cold. For over an hour the website read that the driver was at the restaurant.

Great, food was good (small menu tho) great food great selection of hotdogs and burgers and free peanuts!

Poor order time, the estimated time continued to push back. The driver mentioned he was waiting at the restaurant for 35 minutes. Additionally the food came cold

Food was delivered 12 hours later, and still expect you to waiting it

Burgers and the chip were cold and was missing 2 portions of chips! Tried to call to to find out why but no answer

Through just eat - food kept being pushed back, it’s been 3 hours now and still saying preparing order but courier is at restaurant. Third time this has happened to us within a couple months. I don’t want no automated copy paste reply I want an actual reply. Going to be leaving this exact review on just eat when it can. If the order never gets cancelled and food never turns up and you’ve taken our money we won’t be best impressed. It doesn’t matter if it was delivery or not, still not acceptable and we are going through just eat too.

Food was barely lukewarm, milkshake melted to water like fluid. Food took 3 hours to arrive, kept being pushed back, no answer from the restaurant phone call. This is absolutely a disgrace! Third time this has happened, third time I’ve had to wait 3 hours to arrive, two orders beforehand on a different date from this restaurant were cancelled after waiting hours. Not recommend for delivery at all!! Appalling service, appalling delivery time.

Usually love this place but sadly it arrived freezing cold and without the ordered burger toppings - surely this the whole point of customising a burger ! On arrival the driver asked us how long we had been waiting as they had kept him waiting over 30 minutes at the restaurant - possibly explains why our food was stone cold!

Delivered to a poor standard and was missing one burger so don’t order from here

Was very loaded last time we went in there. Was super busy and when we ordered food it took 1 hour before we got it all because we got a milkshake. A bit disappointing but I forgive you five guys.

Nice food but delivery take a while

I ordered this at 17.36. It FINALLY arrived at 19.42. Not good enough at all. Chips/fries were also stone cold upon arrival.

time kept on changing later and later, in the end we went and picked up the order ourselves. 1.5 hours after we ordered it and it was cold where it had just been sat there. not the 1st time this has happened.

28 quid for sloppy burger 🍔 And fries with to much seasoning over rated over priced Staff are nice tho

Do all your drivers ignore orders…unbelievable amount the delivery time changed & when finally arrived it’s completely COLD!

Despite ordering it at 19.27, I am still waiting for it to be delivered, with the 'courier still at the restaurant' and an estimated delivery time of up to 22.40

I would like a full refund please as this order has not arrived even though the couier has been shown to be at the restaurant for over 2 hours now so please refund asap

After ordering and waiting for 2hours!! The food arrived and a burger was missing! We tried to ring the restaurant as we had waited so long and this was our dinner! it rang through for around 30min+ and no answer from them at all! The food was cold. Will not be ordering again.

my order never arrived took 2 hours to say delievered but never turn up

Delivery took 2 hours!! Food arrived cold so had to reheat before eating

Ordered 2 burgers and one fries to share... All going well apart from the fact that only one foil wrapped burger arrived... Valentine's burger night ruined

Possibly not Five Guys fault but the food was only vaguely warm when it arrived. The driver kept the cold drink next to the hot food. Could have been the cause.

took nearly an hour and a half to arrive, terrible

The food arrived cold. Just not good enough.

Incredibly disappointed. Your delivery driver has stolen from me. This is not cheap food and to open the bag to find 2 burgers missing has ruined your reputation. I called the restaurant, they said the full order left them. Terrible experience.

Not happy, the order took nearly two hours to be delivered and its stone cold, both the burger and chips absolutely stone cold really isn’t good enough, I can appreciate it’s a Saturday night but for a simple order it’s not good.

Nicola was so helpful with dealing with an issue I had with Just Eat. She was very kind and professional, a very good asset to the restaurant

2 items missing rang store not very helpful told to go and collect it or get a refund.

Absolutely delicious food. Always a treat!

I have been here twice in last few weeks, service was very efficient and friendly, the burgers and fries were excellent both times, whilst not cheap I think they are worth it for the quality, toppings and taste. To keep costs down a tad we shared a small portions of fries which was enough for 2 adults. Look forward to my next visit.

my order never came and it made me wait for it for 2 hours

The delivery drive gave us somebody else’s order. When contacting the restaurant they told us the driver was given two orders and he gave the wrong order to both customers. When we told him it was the wrong food, he just told us to go and talk to five guys - who were the wrong people to contact as they couldn’t do anything to help.

Some of the very best fries in the world!

Poor service attitude of staff.

stone cold food and milkshake like water. 25quid for a horrible meal. Saw the driver divert from frimley to Farnborough before delivering. terrible.

The food was almost 3 hours being delivered. I tried to cancel but couldn’t do so through the app. Really disappointing.

Ethan B. Serviced is really friendly and excellent customer service. 5 star ⭐ Highly recommend thanks to Ethan

Ordered via UBER. Food arrived completely COLD and very late. UBER didn't care!!

We were missing a burger and we only ordered 2 and the food was cold. Not enjoyable.

The food was at best lukewarm.

wrong order and it turned up cold

Food was very cold when delivered

Clean bright restaurant. Foods are hot and delicious. Nice smiles and great service. Lots of seats. It's not too noisy even with some kids and teens.

The food was cold and needed reheating

Just really really disappointed. Cold late food

Beats the others hands down. I was in there early so pretty quiet.delicious freshly cooked to order

Very small for the price, expensive. Would have tasted better if it wasnt cold, disappointed. Will not buy again or recommend.

Food was stone cold and inedible

So glad we ordered despite the negative reviews. Our order was slightly delayed (there was a time jump) but the restaurant was so nice about it when we called. Popped it into the over for a minute and food was absolutely delicious. Will order again.

Usually very good but this time grilled onions was a bit raw

First order had half the items missing the second order ( for the missing burger ) was completely raw inside.

Food was great but my shake was incorrect — Biscoff & Bacon not so good

Expected delivery was 17:45 but only got delivered at 18:47

Ordered one bacon cheeseburger and one bacon burger. When they arrived both had cheese on which makes me really ill. Called them up and was told they'd make another if we drove down to pick it up!!! We had delivery for a reason. Very unhelpful and didn't seem to care.

Food was cold to the touch, chips soggy. Obviously had been sat out for some time before delivery.

not as good as eating in the place but was a good job and burger was hot

Nice staff very professional with great customer service,special thanks to Harrison for customer service((:

Food was extremely late and when it arrived it was cold so we had to microwave it all.

telling me it's been delivered and it hasn't

Was really looking forward to a lovely 5 guys burger until 2 hours later when it all went downhill. Started with diareaha and then violently throwing up about 30 minutes after, got so bad to the point I couldn’t get out of bed as I felt so cold and weak. Will never be going to a five guys again.

Do not order. Not received and still no refund

First time at a 5 guys. £18 for burger and fries ! Was good but not that good. I like fully loaded messy burgers. If you don't then I am not sure you would like this place. I did not like paying a proper resturant price for a meal you eat out of tin foil. There is no table service like a proper restuarant. tip - the small burger is enough really and share a small fries between two for a sensible sized snack.

So went for the first time never been before Burgers where brilliant couldn’t complain however fries where average but what can you do with fries I guess The only thing is for fast food I can’t believe two drinks 1 fries and 2 burgers total cost 38 quid Food was nice but didn’t feel like it should cost that much

Edit: Last time was better. Let's see if it keeps up Been to five guys in Reading and Portsmouth, but only in Camberley you'd get half the fries as any other five guys. In Portsmouth, I was warned by the staff not to order 2 regular fries for 2 people because regular meant to serve 2-3 people. Now here in Camberley a "large" and a regular still left a lot to desire. Felt ripped off bad.

Smells like a dirty mop. I Had 1(one) jalapeno in my burger. Large portion of fries seemed smaller than usual, burger overcooked.. and where's the mayo guys?

Hello, i didnt receive my order, i did phone and the lady i spoke to said that she was going to sort it but i havent heard anything from it? Please could i have an update

missing a cheese burger, this is expensive , won't order from 5 guys again

Expensive but delicious. Fries was cooked well, burger's just full filling.

Chips were over cooked and just dumped into the takeaway bag. The cheese hotdog was not what I was hoping for. I have had better

The delivery time was terrible food came after over an hour of waiting when the food arrived half of it was missing.

I received my order more than 2-hours after it was accepted by the restaurant

Chips far too salty. Hotdog bun was soggy. No ketchup on the side.

Times kept changing and it took well over 2 hours, to deliver

Chips satuated in salt so unable to eat. Chips once just lined the bag and cold as the container is a useless cup. Hot dog overcooked and too tough to eat. At these prices, Five Guys should not be getting away with these shoddy practices.

Got a delivery yesterday over 1 and a half hours late, the brown bag was sodden in oil when the delivery driver handed it to me the bottom of the bag gave up all my food fell on the floor, he didn't give a shi plus it was literally freezing cold, so a little advice people over priced slop literally a zero all across the board

We had a delicious meal, cooked quickly and with great, friendly service. The food was piping hot and very tasty. It's not cheap...but it was good! Only downside was music was just a little too loud.

Cheese Bacon Burger & chips was cold , And looked like it was ran over , not very good at all

Missing fries and took over 2 hours late

Wow that burger was unreal best burger I’ve ever had!

I placed my order at 17.59 and at 20.30 it still hadn’t arrived and was showing as ‘Awaiting a driver’. At 20.30 it suddenly updated and said delivered even though my order didn’t arrive!!!!

Took 3 hours to arrive, called the restaurant and was told it was ready 35 minutes after ordering, leaving it sat there 2+ hours!

Food never turned up even though app said it has been delivered! Can only assume your delivery driver had dinner on me!! I clicked on contact us on app and it says we will get back to you within 2 days! That does not help me get my food tonight!

Just eat maps are terrible and need sorting out always problems ….

Food was ordered at 6pm and arrived at 9 15pm. Food was cold. Not happy at all