Five Guys Camberley in Surrey Heath

Beats the others hands down. I was in there early so pretty quiet.delicious freshly cooked to order

So glad we ordered despite the negative reviews. Our order was slightly delayed (there was a time jump) but the restaurant was so nice about it when we called. Popped it into the over for a minute and food was absolutely delicious. Will order again.

Usually very good but this time grilled onions was a bit raw

First order had half the items missing the second order ( for the missing burger ) was completely raw inside.

Food was great but my shake was incorrect — Biscoff & Bacon not so good

Expected delivery was 17:45 but only got delivered at 18:47

Ordered one bacon cheeseburger and one bacon burger. When they arrived both had cheese on which makes me really ill. Called them up and was told they'd make another if we drove down to pick it up!!! We had delivery for a reason. Very unhelpful and didn't seem to care.

Food was cold to the touch, chips soggy. Obviously had been sat out for some time before delivery.

not as good as eating in the place but was a good job and burger was hot

Nice staff very professional with great customer service,special thanks to Harrison for customer service((:

Food was extremely late and when it arrived it was cold so we had to microwave it all.

telling me it's been delivered and it hasn't

Was really looking forward to a lovely 5 guys burger until 2 hours later when it all went downhill. Started with diareaha and then violently throwing up about 30 minutes after, got so bad to the point I couldn’t get out of bed as I felt so cold and weak. Will never be going to a five guys again.

Do not order. Not received and still no refund

First time at a 5 guys. £18 for burger and fries ! Was good but not that good. I like fully loaded messy burgers. If you don't then I am not sure you would like this place. I did not like paying a proper resturant price for a meal you eat out of tin foil. There is no table service like a proper restuarant. tip - the small burger is enough really and share a small fries between two for a sensible sized snack.

So went for the first time never been before Burgers where brilliant couldn’t complain however fries where average but what can you do with fries I guess The only thing is for fast food I can’t believe two drinks 1 fries and 2 burgers total cost 38 quid Food was nice but didn’t feel like it should cost that much

Edit: Last time was better. Let's see if it keeps up Been to five guys in Reading and Portsmouth, but only in Camberley you'd get half the fries as any other five guys. In Portsmouth, I was warned by the staff not to order 2 regular fries for 2 people because regular meant to serve 2-3 people. Now here in Camberley a "large" and a regular still left a lot to desire. Felt ripped off bad.

Smells like a dirty mop. I Had 1(one) jalapeno in my burger. Large portion of fries seemed smaller than usual, burger overcooked.. and where's the mayo guys?

Hello, i didnt receive my order, i did phone and the lady i spoke to said that she was going to sort it but i havent heard anything from it? Please could i have an update

missing a cheese burger, this is expensive , won't order from 5 guys again

Expensive but delicious. Fries was cooked well, burger's just full filling.

Chips were over cooked and just dumped into the takeaway bag. The cheese hotdog was not what I was hoping for. I have had better

The delivery time was terrible food came after over an hour of waiting when the food arrived half of it was missing.

I received my order more than 2-hours after it was accepted by the restaurant

Chips far too salty. Hotdog bun was soggy. No ketchup on the side.

Times kept changing and it took well over 2 hours, to deliver

Chips satuated in salt so unable to eat. Chips once just lined the bag and cold as the container is a useless cup. Hot dog overcooked and too tough to eat. At these prices, Five Guys should not be getting away with these shoddy practices.

Got a delivery yesterday over 1 and a half hours late, the brown bag was sodden in oil when the delivery driver handed it to me the bottom of the bag gave up all my food fell on the floor, he didn't give a shi plus it was literally freezing cold, so a little advice people over priced slop literally a zero all across the board

We had a delicious meal, cooked quickly and with great, friendly service. The food was piping hot and very tasty. It's not cheap...but it was good! Only downside was music was just a little too loud.

Cheese Bacon Burger & chips was cold , And looked like it was ran over , not very good at all

Missing fries and took over 2 hours late

Wow that burger was unreal best burger I’ve ever had!

I placed my order at 17.59 and at 20.30 it still hadn’t arrived and was showing as ‘Awaiting a driver’. At 20.30 it suddenly updated and said delivered even though my order didn’t arrive!!!!

Took 3 hours to arrive, called the restaurant and was told it was ready 35 minutes after ordering, leaving it sat there 2+ hours!

Food never turned up even though app said it has been delivered! Can only assume your delivery driver had dinner on me!! I clicked on contact us on app and it says we will get back to you within 2 days! That does not help me get my food tonight!

Just eat maps are terrible and need sorting out always problems ….

Food was ordered at 6pm and arrived at 9 15pm. Food was cold. Not happy at all

The milkshake had fallen over during the delivery, the lid came off and split everywhere. The hot food however was brilliant. Extra side ketchup was missing.

19 minute wait for a little cheeseburger and little fries around 6pm on a Tuesday, it wasn't just my order and the place was quiet. Fries were undercooked, mostly inedible and barely filled the white cup. Bun wasn't toasted enough and very 'doughy'. No apology for the wait. The worst Five Guys experience I've had by far. First time at Camberley and won't be back.

Honestly don't mind the wait at all, it's completely worth it! My issue is that there is absolutely no way to address the missing half of the drinks I had ordered; 10% of the cost of the order!

Had a family burger meal via Deliveroo missing items from order had to visit the store £50 this is the worst meal I have ever purchased even taking away the disgusting Deliveroo service the burgers and chips we’re disgusting and £50…….

Popped in with my two young children to get milkshakes and Matt was so high vibration and lovely, very much appreciated him and the service. Highly recommended!

Just awful, ordered at 6pm and still waiting at 8pm . . . still not out for delivery. This restaurant has a low rating for a reason

Food was cold and delivered far later than estimated. Terrible service in which I won't be using again and will be sharing my experience online

Food is always great, definitely worth paying the little bit extra to have a nice burger here !

I'm a food delivery driver, with many years experience. This has to be one of the worst restaurants for looking after delivery drivers. Place is run by a bunch of inexperienced children, who do not know how to get orders ready, or on time, as well as not notifying you when it is. You are left waiting for a long time, sometimes 30 minutes, when I could have had multiple orders from elsewhere in the time it takes them to get their orders ready. Feel sorry for the customers receiving the delivery. Don't recommend picking up orders from here, or getting home delivery. Please sort yourselves out Five Guys!!!

Really amazing burgers made just the way you want them. The staff are really helpful.

All that time to be missing a burger

My family and I usually enjoy Five Guys in the past, but this time our experience was terrible! The food was awful, with several items unavailable and everything served stone cold. Despite raising the issue with the staff, we were dismissed with a casual "it's just a bit cold." Considering the price, I strongly advise against dining at Five Guys. Additionally, the drinks machine was out of carbonation, and our order was completely incorrect. Save your money and go somewhere else!!! AOVID!!!!

Likewise, the best burgers, yummy fries and it’s really mind blowing taste. Anamaria made me a milkshake which was absolutely delicious. You are a star.

Five Guys food bad Quality, don’t expect it to come with all the ingredients as described. Food thrown together . Not with the money

no straws and not enough sauce given

I’ve been to other five guys restaurants, that were fine. This one however made MacDonalds look like Claridges. None of the tables were wiped down and no one looked as if they were even considering cleaning up the accumulated detritus on the tables, floor, drinks area. Drink machines were pumping out barely fizzy, room temperature liquid that just didn’t taste like the Real thing. The burger was OK. The fries- looked like they needed an oil change. I see they have a food hygiene rating of 5. Maybe they have behind the counter, but it’s certainly not reflected in the state of the dining area. It wouldn’t take much to just put one person on table clearance and fix the drink machine.

The driver was amazing food not and took ages

Five guys provided rude and slow service, getting my food way ahead of my partners. When we asked to shut the door, they said no and just shrugged and turned away. The place is completely freezing & Rude .. Avoid I say

burgers were delicious and the staff were so nice, especially Oli who made the best milkshakes🔥🔥

Food was cold and buns very soggy disgusting meal and when tried to speak to rider she walked off got on bike and rode off

Great food and friendly service. The store is very clean and tidy, will definitely be coming back.

Food wS so cold, and milkshake had spilled in the bag so so furious

Food was gold on arrival.... again, great restaurant but after the 3rd time delivery was stone cold, not ordering from this outlet again.

Ordered 3 burgers only received 2 and even they weren't what I ordered

food was luke warm, which was ok. but the delivery time got delayed by 45 minutes and the driver couldn't find me house.

Late, & Cold food and missing items

Always a 5/5 star. Fantastic staff, always make you laugh, take their time with you whilst you order, and if you're not sure what you want, ask them. They know ALL the good stuff. Amazing hot and fresh food, you MUST TRY the Pistachio milkshake..... it's rich with flavour and will compliment your burger of choice. I always stop by here when in Camberley and always stop by before going to the cinema. Its just a great place.

Ordered at 6.58 with delivery time of 7.40-8.00, finally arrived at 9.15 and was cold

It took over an hour to get the food but I imagined I’d take a bit so I was ok with it.. only thing the fries were nearly cold and the burger lukewarm.. apart from that the food was good..

My food was stone cold and I ordered large chips and got a small

Food arrived over hour and half late , chips were freezing , burger cold had to microwave it .

Slightly cold, missing straw for milkshake, and large fries were not large, there were very few of them. Burgers still tasty although they were a little pink / medium for my taste.

Great portion sizes and very yummy, as well as great service from Harrison D, as well as a very clean establishment, would visit again

Service was fast and quality food served. Staff were friendly at the till or when I asked for a extra bag for my left overs chips 😁. Definitely will revisit. Giving 4 star for service due to lack of self-service till for ordering.

Food was stone cold when delivered and inedible.

This place works so well when Andrea is on job love his burgers always juicy keep doing what your doing mate 5*

Prompt service. Hard working young team in there.

Our order came to over £60. After paying for ‘Large Fries’ x 2 it was extremely disappointing to only receive two small fries and barely enough to go round. Poor show really, for that kind of money, you should be doing better….

Food was excellent very big portions. Superb fries. It was a little cold but warmed up in the oven sorted that out. Best burgers in Camberley

Always have an issue with the drink part of our order.

Wrong drink burgers cold no pots of sauce (meant to be 3 pots)

Burgers were warm, fries were cold and they only sent one drink... very average

Really slow and VERY expensive ! Can't go to the toilet without a receipt coad and then the receipt didn't even have the coad and dirty tables not cleaned at all.

Paid £4.15 for literally 20 chips

Thought I would try 5 guys as I seen them in Birmingham and London so I saw one in camberley today.got greater buy a very nice lady very polite but that really was it the shake was not up to standards the strawberry one also the orio one Asked for small fries and daughter asked for cheese burger and large fries I received a full and I mean full bag of fries could not eat then they tasted vile daughter eat her chesse Burger and small fries the entertainment was some bloke in a red top shouting at the poor cook 31 pounds give or take a few pence for two shakes small fries and a cheeseburger and large fries was shocking definitely not going to a five guys ever again

two items worth £16.90 weren’t in the order. nothing on the app is telling me what to do to get this solved. i want a refund.

The food is very good but you don’t get a lot for your money

the food was stone cold when it arrived. very disappointing.

Fries were stone cold, very dissatisfied

Ordered a burger and large fries. Fries were a comically small portion, smaller than a mcdonalds portion. Genuinely about 1/3 of the normal size. And zero comeback about it.

Shocking service,Just waited 20 minutes for x2 cheese dogs and fries,Ended up asking for my money back. Place was dead and another couple said they had also been waiting for 20 minutes. I was told conflicting information regarding our food and my refund. Manager on duty was Matthew told him I'm not going back again. My son just informed me that he had to wait 30 minutes earlier for his food. Went next door to Nandos and had our food in 5 minutes Nandos 1 five guys 0

The manager James was very upbeat and helpful! One of the cleanest places I’ve seen too. Food was warm and the surplus of fries was a lovely boost to my day!

Food was excellent. Delicious. Slightly warm alas they need to find a way to keep burgers hot. First time the order was on time… think it was because I ordered it for 3:30pm… before the rush.

This spot is great as they give free peanuts and refills and the grilled cheese is great as you can add jalapeños to it.

Last night we used Five Guys website to place an ASAP collection order but the website gave us a collection time two hours later. We went into the restaurant and explained the situation and the manager could not have been more apologetic. He then prepared & cooked our order straight away and for the inconvenience he offered us a free soda whilst we waited. Five star customer service.

Chips were stone cold. Milkshake had the stickiest label and no straw

Saturday afternoon 14.47. Not a single table clean and only a few people in here. Absolutely disgusting.

Really the best burger I've ever had. Went to the cinema to watch a film with my children but popped into five guys for a bite to eat and honestly the best burger, skin on chips and milkshake I've every had. The service, taste and atmosphere was top notch. 5*

Five Guys Camberley is a great experience that will bring you the true taste of satisfaction. The meals were made quick and tasted incredibly delicious! It looked great and I loved the fact that you could get up and collect it. The drinks station was an awesome creation- I'd never seen anything like it! I also loved the fact that when you tapped on the screen, a drink of your choice poured automatically into your cup. I would've given them a tip, but I didn't have any money on me. What made part of it lovely is that it was nice and peaceful, so not much craziness at all. I do really think Five Guys is a spectacular place to visit on special occasions. The meal filled my stomach with food snd joy.

This is an excellent addition to the varied restaurants in Camberley. 5 guys offers a really straightforward menu and the quality and quantity of the food we order never disappoints. The burgers are always cooked to perfection and the chips are served generously. I also like that you can get as much sauce i.e. mayonnaise and ketchup you want instead of constantly asking for more from staff. Will definitely be a frequent customer here. 2 thumbs up for 5 guys Camberley.

The worst chain we've been staffs especially the cashier needs more training and knowledge of the job constantly talking not minding the customers needs.

Everything stone cold. Never again

Delivery is awful! All the chips missed off our order and the burgers were very expensive and subpar. Rang to complain and Five Guys could not have cared less. A bad experience can be forgiven but bad customer service can not.