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4.0

Based on 402 opinions finded in 3 websites

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Nº 182 in 403 in Bridgend

CUSTOMERS TALK ABOUT DISHES WITH..cookedcheesebaconpeanut

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Not a fan of the burgers but the fries are nice!

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Medusa Queen . 2024-11-02

MORE AT Google

Good great ! Service ok . No one cleans the cafe

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Anthony Rees . 2024-10-29

MORE AT Google

When you're in there, the walls are covered in glowing reviews to tell you how great they are! They obviously haven't been to Bridgend yet! Stick that on your wall!

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Justin Greatrix . 2024-10-27

MORE AT Google

First ever visit, and sadly the last. Exceptionally over priced for a very small burger. Plastic processed cheese, most of which was stuck to the foil it was wrapped in. There is absolutley no justification for charging £10.95 for a bacon cheese burger that was far from "premium". Overall, very dissapointed.

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Steve Williams . 2024-10-10

MORE AT Google

DO NOT EAT HERE Myself and my partner both ate hamburgers on Sunday (1 normal hamburger, one bacon cheeseburger, 1 medium Cajun fries and one refill drink) at roughly 6pm. We paid £29.60 for the food. However, we have both been horrifically ill since we ate this food. Since 11pm Sunday evening, I have been up vomiting every 30 minutes since I got home amounting to 23 times! As well as having diarrhoea. This is the worst food poisoning I have ever experienced. My partner has also been having explosive diarrhoea and vomiting since roughly the same time. This meant we have both had to take a day off work to recover from this and possibly more depending on how we feel on Tuesday. We have both continued to have sickness and diarrhoea throughout the day today. This from a burger is unacceptable. We have both eaten at five guys in different locations and never had a problem and would like to continue to be good customers but I don’t think we will be returning. We would like to make a formal complaint about this, what action will be taken for this? We are experiencing pretty dreadful food poisoning so if the same standards of hygiene continue here, others will suffer the same consequences as us. Will we receive a full refund to compensate for this? We have also reported this issue to the food hygiene standards agency.

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Grace Gunnell . 2024-10-08

MORE AT Google

He suckes fire him every time de delivers to me the food is cold get better drivers

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Murray . 2024-10-04

MORE AT Just Eat

Not as good as McDonald's, but still pretty good.

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Toby Tyler . 2024-09-30

MORE AT Google

Absolutely disgusted with the price of the food. Two cheese burgers, two small fries and two shakes £40!!! The burger was 4/10 just a standard burger, didn't get that wow factor, no flavour in meat. Fries 0/10 literally beyond salty. Threw them in bin. Shake 10/10 Also the atmosphere is soooo loud they pump music. So annoyed I payed it tbh. That's almost my weeks shopping worth of money 🙄🙄🙄 Never returning again and will be telling people about this price and lack of taste.

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Tia . 2024-09-29

MORE AT Google

Great service and food is amazing!! Shame the restaurant is quite cold and also has dirty tables/floor which weren’t cleaned in the half hour or so we were there.

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Claire Connolly . 2024-09-23

MORE AT Google

Five Guys is usually my favourite place to grab a bite, but this specific branch must have had a really bad day. The store is quite small, so seating was limited, and most tables were left messy for the entire 35 minutes I was there, despite quieter moments. The fries were stale and lacked flavour, while the burger buns were soggy and greasy, with the burgers put together poorly. On a positive note, the staff were friendly when taking my order. I usually have good experiences with Five Guys, so I’ll raise this with their customer service and update my review if things improve on my next visit.

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Lou Blau . 2024-09-17

MORE AT Google

Having already tried the other four Five Guys locations in South Wales, this was the last one on our list. We ordered two Burger Bowls, one Double Cheeseburger, and two drinks around 8:45pm. Unfortunately, the staff seemed uninterested, and the atmosphere felt cold, much like the food. There wasn't any mayo, relish, or mustard pots included with the bowls, resulting in a rather dry overall taste. Even the drink selection in the Freestyle Coke machine was limited and tasted weaker than at other locations. Overall, I’d give it a 4/10 Five Guys Newport Road-10/10 Five Guys Cardiff Central-9.5/10 Five Guys Cardiff Dragon Centre-9/10 Five Guys Swansea-9/10 Five Guys Bridgend-4/10

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Drew Wall . 2024-09-11

MORE AT Google

Delivery driver was awesome 10/10

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Emma . 2024-09-04

MORE AT Just Eat

The fries Had peanut oil on it I hade an allergic to it, but I didn’t know it was peanut oil in it. The staff didn’t tell me

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Bailey John . 2024-09-01

MORE AT Google

Really disappointed. Ordered food 19.15, estimated delivery 20.16. No food at 21.15 called restaurant and they’ve said it’s been collected by the driver but and the app it’s saying preparing food. First time it’s happened to me although I’ve heard of a few similar

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Dean . 2024-08-31

MORE AT Just Eat

First time in here, £20 for burger, fries and drink. Rude staff, never again

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amy layland . 2024-08-31

MORE AT Google

Shocking standard of food. Over £10 for a sweaty foil wrapped burger and £4 for chips served in a takeaway cup. They were so salty we couldn't give them to the kids. First and last time we'll be visiting. Avoid

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Liam Hughes . 2024-08-25

MORE AT Google

First time visiting at 5guys Bridgend. Burger was stunning it was oozing with gorgeousness. Bit pricey tho, but ok as a treat. Staff were friendly enough. They need to employ someone to clean the tables as they were not very clean.

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Yvette Wareham . 2024-08-23

MORE AT Google

Very nice person and was polite as well

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Ryan . 2024-08-16

MORE AT Just Eat

You put estimated time of 21:55 and the driver didn’t arrive at restaurant until that time. Order took an hour almost to be delivered. Chips were cold too

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Carla . 2024-08-12

MORE AT Just Eat

Burgers was plain when i ordered a bacon burger and cheese burgers😤😤

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Khloe . 2024-08-09

MORE AT Just Eat

abysmal attitude on delivery driver when i asked about missing drink

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matthew . 2024-08-07

MORE AT Just Eat

No salad, pickles bland and totally ripped off

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Chritopher . 2024-08-06

MORE AT Just Eat

Delivery better than I expected. Very happy with the delivery driver who was professional and pleasant.

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Geoivr . 2024-07-28

MORE AT Just Eat

Delivery driver was lovely, food was not squished and was really good quality It was a little colder than I woild have preferred but no complaints

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Rachel . 2024-07-25

MORE AT Just Eat

They are really good burgers. If I lived further away, I think they could be cold.

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Wendy . 2024-07-24

MORE AT Just Eat

i don’t know which one is the little cheeseburger. they look the same (small) for me. and the price for thistasteless food… is outrageous 👎.

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Carmen Petrovici . 2024-07-22

MORE AT Google

Very nice burgers, made fresh and massive portions of fries. Personally I find it expensive . 42 pound for 2 burgers , chips and 3 shakes.

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Ffion Reed . 2024-07-20

MORE AT Google

I ordered 2 drinks with my large cajun fries but I never received the 2 drinks.

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Gavin . 2024-07-19

MORE AT Just Eat

I ordered in advance for a scheduled delivery. The driver was at the restaurant in good time, yet the order was still being prepped at what should have been the scheduled delivery time 19:00. Therefore, food was 25 minutes late! Restaurant had plenty of time, but failed! No point offering a scheduled delivery time, if it can’t be met. We weren’t happy.

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Ceri . 2024-07-13

MORE AT Just Eat

Great service from start to finish, the driver was really polite and professional.

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Shannon . 2024-07-10

MORE AT Just Eat

Excellent quality, very fast delivery and lovely delivery driver.

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Jennifer . 2024-07-07

MORE AT Just Eat

Delivery was quick! Whole order wrong and chips soggy

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Abbigayle . 2024-07-06

MORE AT Just Eat

driver took wrong turn coming to me and went over 10 miles in wrong directiom when he arrived I seen him get out if his car and my food wasn't even in the just eat bag and was freezing cold . asked him what am I ment to do with this cold food his reply was " sorry got lost and got 2 orders " . this is my 2nd order in a row that is cold . really poor service

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Ian . 2024-07-06

MORE AT Just Eat

the fries went straight in the bin as they were inedible. waste of money.

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Leanne . 2024-07-06

MORE AT Just Eat

never arrived .it is currently 5 hours since ordered

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Andra . 2024-07-06

MORE AT Just Eat

I ordered a plain hamburger as part of my order and selected lettuce, tomatoes, pickles and grilled onions on this burger (I can send screenshots of the order). However, my burger came with cheese - I don’t like cheese and was very disappointed when I opened my burger to see cheese.. I am also very concerned regarding handling of allergens at Five Guys restaurant. Whilst I do not have a dairy intolerance or allergy, this could have happened to someone who does a dietary intolerance.

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Linda . 2024-06-14

MORE AT Just Eat

Chips were nice, quite hot but beef dog was cold

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Wyn . 2024-06-02

MORE AT Just Eat

Missing items and cold and uncooked food. Cerys disappointing especially with the price

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Kelly . 2024-05-28

MORE AT Just Eat

Prepared my food wrong unfortunately.

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Leoni . 2024-05-27

MORE AT Just Eat

ordered bacon burgers but didn't have bacon on them, the extras were wrong or missing.... food delivery kept getting pushed back so waited over an hour and 20 mins from original order and when I did arrive it was cold

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Dan . 2024-05-23

MORE AT Just Eat

No straws came with the milkshakes

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James . 2024-05-13

MORE AT Just Eat

Food was cold when it arrived really poor and annoying

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Simon . 2024-05-13

MORE AT Just Eat

Delivery was great, burger was tasty but had no milkshake! Just eat refunded me quickly which is positive!

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Lauren . 2024-05-13

MORE AT Just Eat

Good portion, burger was tasty and good driver 👍🏻

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Gavin . 2024-05-06

MORE AT Just Eat

Food and service was fine. But…. Small fries, burger and a drink was £20 - way too expensive and look at the state of the burger

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Geraint Williams . 2024-04-29

MORE AT Google

stunning food delivered correctly and on time

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Donna . 2024-04-28

MORE AT Just Eat

The burger was delicious but the chips were just warm.

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Sue . 2024-04-27

MORE AT Just Eat

Don't get the BLT. It's really bad. Full of burnt bacon and not much else.

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amie radway . 2024-04-03

MORE AT Google

My son said it’s one the best burger and fries he’s had… I can’t disagree!! 😎😋 The bottomless drinks were a nice surprise too.

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Andy Watson . 2024-03-12

MORE AT Google

£20 for 2 cheeseburgers. I had to clean my own table! 6 male staff on site, all with beards. And not one beard snood in sight! I am trained to food safety level 4. Disgusting

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Paul Jones . 2024-03-10

MORE AT Google

Expensive, mediocre food and poor service, slow service, wrong order and a complete lack of help for disabled customers, won't be spending my money with Five Guys again.

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Johnv Foley . 2024-03-07

MORE AT Google

Entered first thing at the weekend morning. Ordered, then went to find a seat. Unfortunately every single table was covered in sticky, filthy muck. Bewildering, first minute it's opened and not a single table was clean? All you had to do was walk around the restaurant to see the major problems, where was the management, or supervisor? It's a basic responsibility to make sure every table isn't covered in greasy, sticky, saucy filth when you open. Was this a failure the night before, or on the day? We used to clean restaurants at the end of our shifts, but we'd make certain it was clean when we opened too. They had loads of staff behind the counter just mucking about, so wasn't like the resources weren't there, was just lazy or poor management. Can't imagine ever coming back again as I don't find it acceptable that I have to clean my own table. Also, should make clear the regular burger is a double.

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David VanBelle . 2024-03-05

MORE AT Google

Delivery driver was so lovely and really polite

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Sinead . 2024-02-25

MORE AT Just Eat

Drink missing and tiny portion of fries. Rip off. Worse than useless.

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John . 2024-02-25

MORE AT Just Eat

First time going there today, easy to order food was lovely can't wait to go back

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Josh Coombs . 2024-02-17

MORE AT Google

food was excellent warm and tasty but forgot relish on 1 and bacon on other

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Wayne . 2024-02-15

MORE AT Just Eat

Paid £20 and they forgot my drink

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Alfie . 2024-02-12

MORE AT Just Eat

Ridiculous long queue of people waiting for their ordered burgers. One couple in front of me taking their time, no one else serving: walked out and went to McDonald’s instead

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Jason James . 2024-02-12

MORE AT Google

Great service. The man on the till looked up allergy ingredients for my husband. Not too long a wait for the food. The food was hot,fresh, and tasted AMAZING! I will definitely be back!

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Amie Hibbert . 2024-02-02

MORE AT Google

We really wanted to like the meal but the burgers were absolutely tasteless. The beef seemed like it would have been good quality, only it had no seasoning at all. Even the tomatoes and pickles tasted of nothing. Disappointed

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Steven . 2024-01-27

MORE AT Just Eat

Usually love Five Guys but I have to say it was awful this evening 😞 chips were unbelievably salty! Waaaay too much salt on them it ruined them. The burgers were also not the best, very greasy and weren’t cooked right through. Such a shame as usually they are lovely.

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Gemma . 2024-01-21

MORE AT Just Eat

My partner ordered an Oreo and salted caramel milkshake but was given a Reece’s peanut butter shake instead without knowing. My partner is seriously allergic to peanuts and had a severe allergic reaction. He then complained that he was given the wrong shake and their response was “shouldn’t be eating here then” no apology or sympathy. Really disappointed as we are fond customers but will definitely no longer be visiting this restaurant anymore!

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maya christie . 2024-01-21

MORE AT Google

Great burgers, loads of good chips! Way better than any golden arches

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Dave Watts . 2024-01-15

MORE AT Google

Lovely food but a bit expensive

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Wayne Jones . 2024-01-13

MORE AT Google

The food was disappointing - not very hot, fewer fries than are usually given in person and one of the burger orders was incorrect (it had cheese when I'd ordered a bacon burger, not a bacon cheese burger.) my 12 year old son therefore refused to eat it. It's an expensive meal anyway, so for there to be that many issues, I won't be ordering it again. It's always great in person!

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Nicola . 2024-01-12

MORE AT Just Eat

Overpriced, cheap, processed food. I now know why there are no pictures of their products in their properties. I asked for 2 cheese sandwiches, what I received was 2 burger buns minus the burgers. I expected slices of bread. Not even cheese, it was the plastic bright yellow burger cheese. I asked for mushrooms with mine, they were also tasteless, plastic, tinned mushrooms. Salted caramel milkshake just tasted sweet, cherry drink was watery. Chips were ok, but over salted. Paid £23.89, then had to ask for a knife and fork as I am a carer and the lady I look after needs her food cut into bite size pieces. No cutlery, sauce or serviettes available to obtain without joining queue to probably be charged for the sauce. My 1st and last visit to 5 Guys.

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Joanne Roberts . 2024-01-09

MORE AT Google

Overpriced and ordinary. Over £22 for burger and fries which is nothing special, seems like daylight robbery. Burger hastily put together and was a mess. Cold fries.....Best part was the milkshake - that was quite good, but nowhere near worth the price tag. You could feed a family of 4 elsewhere......

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Justin Woodfield . 2024-01-08

MORE AT Google

Food wrong and cold - awful threw it away! Waste of £30

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Matthew . 2024-01-06

MORE AT Just Eat

Too expensive, I felt like I was sitting in a roadside cafè, no atmosphere

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Bean Cooksley (Bean) . 2024-01-03

MORE AT Google

Just eat keep somehow sending the delivery drivers to the wrong place even though correct address and postcode given. Food lovely, ontime despite this.

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Leanne . 2023-12-30

MORE AT Just Eat

Great food. It is expensive for a family meal of burger and chips. Probably not worth it but sooo goood

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Matthew Perrott . 2023-12-30

MORE AT Google

Excellent food as always, price has crept up to £11 for a bacon burger now so a little expensive... Absolutely jam packed at 12pm on a Thursday afternoon, no place to queue, felt like a sardine lol.

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mark churches . 2023-12-30

MORE AT Google

No milkshake delivered although I ordered it.

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Craig . 2023-12-24

MORE AT Just Eat

Expensive but nice, all piping hot, had a large portion of chips for three of us should have had the next size down.

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Terry Bravin . 2023-12-19

MORE AT Google

Never had a problem, 5 stars, fantastic staff, food quality supreme, always clean and welcoming

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Owen Smith . 2023-12-17

MORE AT Google

Hot food in bag compartment with cold drinks meant that food was cold.

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John . 2023-12-16

MORE AT Just Eat

You gave me 2 portions of extra fries but no drink

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eva . 2023-12-12

MORE AT Just Eat

Hot & Tasty on arrival. Thank you

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Julia . 2023-12-08

MORE AT Just Eat

Another nail in the coffin of cuisine.

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M G . 2023-12-07

MORE AT Google

Over priced poor quality of food.

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Peter Mac . 2023-12-03

MORE AT Google

Everything was delicious and delivered on time!

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Sian . 2023-12-03

MORE AT Just Eat

Food was cold and had the wrong order of chips.

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Debbie . 2023-12-03

MORE AT Just Eat

Took quite a while to get a driver, not the restaurants fault at all

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James . 2023-12-01

MORE AT Just Eat

Really quick delivery, food was still hot but one of the Bacon cheeseburgers was missing the bacon and the app wouldn’t let me submit properly

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Zoe . 2023-11-29

MORE AT Just Eat

Good milkshakes but fries not cooked properly

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Lauren . 2023-11-26

MORE AT Just Eat

Best burger I have had in a very long time!!! Very yummy!!!

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Valarie Tucker . 2023-11-23

MORE AT Google

Fabulous burger The pistachio milkshake is to die for

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lara payne . 2023-11-22

MORE AT Google

Food was really good service quick enough wish they did coffee

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cathrine Griffiths . 2023-11-20

MORE AT Google

For a very long time I've believed this place to just be an overpriced McDonalds. I stand corrected. I was wrong. We went for the first time today and the food quality was better, the service was great and the milkshakes (wow!). When ordering a burger or hotdog you can choose your toppings as standard. The fries are skin on and just delicious.

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Mel W . 2023-11-18

MORE AT Google

Order 1 hour late and food freezing

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Tracey . 2023-11-17

MORE AT Just Eat

Cold chips and forgot my drink

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Chloe . 2023-11-17

MORE AT Just Eat

Delicious burger and chips. Would recommend

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Coral . 2023-11-12

MORE AT Just Eat

My 1st time visiting & didn't realise you had to tell them what you would like inside the with ghe burger eg, lettuce,tomato etc. The person at the till was so patient & helpful even on a busy Saturday. When the food was ready, which was really quick it was out if this world. Its like gourmet burger on fast service, the burgers are huge so glad we shared a fries. Will definitely be visiting one again soon when out & about.

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Elisabeth Purkiss . 2023-11-11

MORE AT Google

Undercooked and cold. Not good at all.

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Andrew . 2023-11-10

MORE AT Just Eat

Wrong toppings on the burger and fries tasted weird, not sure what went wrong as normally spot on.

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Jamie . 2023-11-09

MORE AT Just Eat

Very busy.. There was no bacon in the bacon cheese burger and even after complaining about this.. we got a burger and cheese

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Vinaya Baby . 2023-11-07

MORE AT Google

The bacon broke my tooth I’m not happy

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Kai . 2023-11-04

MORE AT Just Eat

Absolutely disgusting, food was dire, and the staff member on the til couldnt even understand english. The prices are extortionate.

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Angie Collins . 2023-11-01

MORE AT Google

Burger was completely pink in the middle and barely cooked through. Very expensive disappointment.

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Ellis . 2023-10-30

MORE AT Just Eat

Food was really good but extremely expensive £15 for a hotdog and chips

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Jason Carr . 2023-10-27

MORE AT Google

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