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4.0

Based on 573 opinions finded in 3 websites

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Nº 235 in 403 in Bridgend

CUSTOMERS TALK ABOUT DISHES WITH..baconcookedcheesepaypeanut

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I came here last night for dinner and a tallish girl with mousy brown hair was quite rude when serving me. Not the best customer service experience.

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Lauren Potter . 2025-04-06

MORE AT Google

I had to phone up and chase to get delivered Took 1 hr 25 mins from order.

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Joanne . 2025-04-02

MORE AT Just Eat

burgers great. wasn't so fussed on chips. no one sitting in apart from us so atmosphere quite

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Richard Prowse . 2025-04-02

MORE AT Google

Tasty burgers but quite expensive, they don't do coffee here!!

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Sèamus Cameron . 2025-03-30

MORE AT Google

The best tasting burger ive had in a long time, full of all my chosen fillings and so many chips also. Delicious

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Sarah . 2025-03-22

MORE AT Just Eat

My actual receipt of food was approximately 45 mins after my first delivery time. It seemed that the courier was waiting there for a long time. Once the courier has the food, it was delivered promptly. The food was however cold when it got to me. Really poor to be honest.

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Christopher . 2025-03-19

MORE AT Just Eat

Appalled that the delivery driver wouldn’t help when I pointed out that I received £20’s worth of food when we’d ordered £55’s worth.

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Sophie . 2025-03-16

MORE AT Just Eat

first time for 5 guys worth every penny. delivery driver very polite.

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Colin . 2025-03-12

MORE AT Just Eat

Hated this place. Fries were not good. Burger wasn't great. Price gave me a heart attack. £90 plus pounds for four adults having a burger fries and a drink. Wow

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peter jones . 2025-03-10

MORE AT Google

I did not receive what I ordered AGAIN. I ordered a cheese burger with onions, ensuring I clicked on the bun option. But I received a basic burger with cheese, and that was it. I’m not happy as this is not the first time this has happened.

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Gill . 2025-03-08

MORE AT Just Eat

Food was nice. But 3 out of 6 of the burgers had missing toppings.

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Rachel . 2025-03-08

MORE AT Just Eat

Delivery never get an order right. Always something missing.

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Marc Elliott . 2025-03-08

MORE AT Google

First time visiting today. The staff were so helpful, knowledgeable and friendly. The food was amazing. 100% recommend this place

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Linda Leneghan . 2025-03-05

MORE AT Google

Buns soggy, soaked in grease and cold burgers, ingredients added that were not ordered. Fries soggy and cold. Will not order from here again. Lazy staff in my opinion, no effort put into the food. For the price you pay for 5Guys i expect so much more

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Charlotte . 2025-03-03

MORE AT Just Eat

Love five guys but this one is the worst one

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R K . 2025-03-02

MORE AT Google

chips were cold bread was soggy

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Elizabeth . 2025-02-27

MORE AT Just Eat

I didn’t get the drink I ordered

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Helen . 2025-02-23

MORE AT Just Eat

Sent Coke Zero when we ordered proper coke

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Paul . 2025-02-23

MORE AT Just Eat

Thank you very much for the couples visit, really appreciated :)

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CIARAN . 2025-02-21

MORE AT Just Eat

Great burger and service as always 😎

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Stephen Rowbottom . 2025-02-19

MORE AT Google

Jalapeños missed off burger. Food cold

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Steuart . 2025-02-16

MORE AT Just Eat

incorrect order. good delivery service though

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Mair . 2025-02-13

MORE AT Just Eat

It's a five guys. They are consistent all over the world. No more to say.

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Nathan Johns . 2025-02-01

MORE AT Google

The layout isn't amazing given the space available but the great food and wonderful staff make that utterly irrelevant!

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John Urquhart . 2025-01-22

MORE AT Google

My order was missing pretty much every topping I asked for. Mayo, lettuce, pickles, onions, it didn't even have bacon in it, and it was a bacon cheeseburger that I had ordered. I'm very disappointed

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Troy . 2025-01-17

MORE AT Just Eat

Fantastic burger, fries were also amazing, milkshake was the best I've had, well done 5 guys Bridgend. Restaurant was spotlessly clean.

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Brian . 2025-01-17

MORE AT Google

really nice burgers and a lot of chips

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lee . 2025-01-16

MORE AT Just Eat

No drinks delivered but as I didn’t take a picture of something that didn’t arrive was refused a refund

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Shamos . 2025-01-16

MORE AT Just Eat

It was expensive for portion. There's not much seating for how busy

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Richard Gurney . 2025-01-12

MORE AT Google

The burger was juicy and packed with flavor, truly living up to the hype. The toppings were fresh, and I loved the option to customize it exactly how I wanted. The fries were crispy and generously portioned, definitely a highlight of the meal. However, I couldn’t shake the feeling that I was paying a premium for what is essentially fast food. While I appreciate the quality of the ingredients, I can't help but compare it to more affordable options like McDonald's or Burger King, where I could get a similar meal for half the price. It’s hard to justify spending that much, especially when you’d need to work 2 hours for this on a normal wage. Maybe it’s a treat for special occasions, but for regular cravings, I think I’ll stick to my usual spots. Still, I can see why some people rave about it—if you’re looking for a gourmet fast-food experience, 5 Guys might just be worth the splurge now and then.

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Jason Thomas . 2025-01-07

MORE AT Google

Never had food from here before. Was better than expected. Burger was delicious. Large fries was huge!! Really enjoyed

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Clare . 2025-01-05

MORE AT Just Eat

Absolutely lovely hot and exactly what we ordered

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Helen . 2025-01-04

MORE AT Just Eat

missing food cheese burger one of us has to starve now

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David . 2025-01-04

MORE AT Just Eat

Driver got lost and was rude on telephone. Insisted I was at the wrong house. It’s the house I always use. It’s my home. The guy was not nice

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Paul . 2025-01-04

MORE AT Just Eat

Wrong items in both burgers, no shrooms or cheese and no bacon ethier. Service from driver was fast 💨

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Jacob . 2024-12-21

MORE AT Just Eat

Good food. Nice staff. Too busy to enjoy a sit down 🤷

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Paul Fortescue . 2024-12-15

MORE AT Google

delivery never happened......... absolutely disgusted

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Darren . 2024-12-12

MORE AT Just Eat

Since eating a cheeseburger in this restaurant, which by the way was pink in the middle, I have had griping stomach pains on the way home in the car and have had diarrhoea ever since. I believe I have had food poisoning.

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Angela Williams . 2024-12-11

MORE AT Google

No topping on the burgers. Pay a lot of money for it not even to be what I ordered. Not happy with the order

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Stephanie . 2024-12-09

MORE AT Just Eat

The delivery side was amazing the driver was polite and professional and made sure to ask for the code. The food was average the chips were stone cold with very small portions of chips considering two regulars were ordered. There was also a gherkin/pickle in my burger which was not requested in my order as I really dislike them, however when I bit half way through the burger there was one in there which completely put me off eating anymore, very disappointed in five guys.

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Shannon . 2024-12-06

MORE AT Just Eat

I didn’t receive my food even tho it said it was delivered, the delivery driver also probably made off with my food I paid for.

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Michael . 2024-12-05

MORE AT Just Eat

How do these places get away with wrong orders all the time. How hard is it to make the correct food that is ordered. Unbelievable. Always happening. Shocking considering the money we pay too

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Darren . 2024-12-04

MORE AT Just Eat

over 2hours to come and freezing cold

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Chris . 2024-11-29

MORE AT Just Eat

the chips were cold with no salt and the burger was just straight up bland

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Eryn . 2024-11-28

MORE AT Just Eat

Ordered a hotdog and milkshake at 15.37. Never arrived. Website currently shown as “delivered at 18.30”. It’s currently 18.18. Have requested full refund from JustEat

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David . 2024-11-25

MORE AT Just Eat

absolutely rip off never ordering from there again

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Chris . 2024-11-19

MORE AT Just Eat

Only ordered shake and chips. Shake was not included in order, fries were stone cold and inedible. Not sure how such a simple order can be botched to such a degree. Will not order again.

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Nicola . 2024-11-09

MORE AT Just Eat

Not good. Order was cold and tasteless. :(

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Carla . 2024-11-03

MORE AT Just Eat

Not a fan of the burgers but the fries are nice!

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Medusa Queen . 2024-11-02

MORE AT Google

Good great ! Service ok . No one cleans the cafe

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Anthony Rees . 2024-10-29

MORE AT Google

Is this how it show a burger ?

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Bogdan . 2024-10-28

MORE AT Just Eat

When you're in there, the walls are covered in glowing reviews to tell you how great they are! They obviously haven't been to Bridgend yet! Stick that on your wall!

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Justin Greatrix . 2024-10-27

MORE AT Google

missing one of the two burger patties

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Jamie . 2024-10-26

MORE AT Just Eat

food cold and missing part of order, not up to their usual high standard

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Janet . 2024-10-25

MORE AT Just Eat

First ever visit, and sadly the last. Exceptionally over priced for a very small burger. Plastic processed cheese, most of which was stuck to the foil it was wrapped in. There is absolutley no justification for charging £10.95 for a bacon cheese burger that was far from "premium". Overall, very dissapointed.

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Steve Williams . 2024-10-10

MORE AT Google

DO NOT EAT HERE Myself and my partner both ate hamburgers on Sunday (1 normal hamburger, one bacon cheeseburger, 1 medium Cajun fries and one refill drink) at roughly 6pm. We paid £29.60 for the food. However, we have both been horrifically ill since we ate this food. Since 11pm Sunday evening, I have been up vomiting every 30 minutes since I got home amounting to 23 times! As well as having diarrhoea. This is the worst food poisoning I have ever experienced. My partner has also been having explosive diarrhoea and vomiting since roughly the same time. This meant we have both had to take a day off work to recover from this and possibly more depending on how we feel on Tuesday. We have both continued to have sickness and diarrhoea throughout the day today. This from a burger is unacceptable. We have both eaten at five guys in different locations and never had a problem and would like to continue to be good customers but I don’t think we will be returning. We would like to make a formal complaint about this, what action will be taken for this? We are experiencing pretty dreadful food poisoning so if the same standards of hygiene continue here, others will suffer the same consequences as us. Will we receive a full refund to compensate for this? We have also reported this issue to the food hygiene standards agency.

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Grace Gunnell . 2024-10-08

MORE AT Google

Items arrived but strawberry shake wasn’t strawberry it was bacon

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Jacob . 2024-10-06

MORE AT Just Eat

He suckes fire him every time de delivers to me the food is cold get better drivers

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Murray . 2024-10-04

MORE AT Just Eat

Not as good as McDonald's, but still pretty good.

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Toby Tyler . 2024-09-30

MORE AT Google

Absolutely disgusted with the price of the food. Two cheese burgers, two small fries and two shakes £40!!! The burger was 4/10 just a standard burger, didn't get that wow factor, no flavour in meat. Fries 0/10 literally beyond salty. Threw them in bin. Shake 10/10 Also the atmosphere is soooo loud they pump music. So annoyed I payed it tbh. That's almost my weeks shopping worth of money 🙄🙄🙄 Never returning again and will be telling people about this price and lack of taste.

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Tia . 2024-09-29

MORE AT Google

Great service and food is amazing!! Shame the restaurant is quite cold and also has dirty tables/floor which weren’t cleaned in the half hour or so we were there.

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Claire Connolly . 2024-09-23

MORE AT Google

Five Guys is usually my favourite place to grab a bite, but this specific branch must have had a really bad day. The store is quite small, so seating was limited, and most tables were left messy for the entire 35 minutes I was there, despite quieter moments. The fries were stale and lacked flavour, while the burger buns were soggy and greasy, with the burgers put together poorly. On a positive note, the staff were friendly when taking my order. I usually have good experiences with Five Guys, so I’ll raise this with their customer service and update my review if things improve on my next visit.

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Lou Blau . 2024-09-17

MORE AT Google

Having already tried the other four Five Guys locations in South Wales, this was the last one on our list. We ordered two Burger Bowls, one Double Cheeseburger, and two drinks around 8:45pm. Unfortunately, the staff seemed uninterested, and the atmosphere felt cold, much like the food. There wasn't any mayo, relish, or mustard pots included with the bowls, resulting in a rather dry overall taste. Even the drink selection in the Freestyle Coke machine was limited and tasted weaker than at other locations. Overall, I’d give it a 4/10 Five Guys Newport Road-10/10 Five Guys Cardiff Central-9.5/10 Five Guys Cardiff Dragon Centre-9/10 Five Guys Swansea-9/10 Five Guys Bridgend-4/10

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Drew Wall . 2024-09-11

MORE AT Google

Delivery driver was awesome 10/10

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Emma . 2024-09-04

MORE AT Just Eat

The fries Had peanut oil on it I hade an allergic to it, but I didn’t know it was peanut oil in it. The staff didn’t tell me

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Bailey John . 2024-09-01

MORE AT Google

First time in here, £20 for burger, fries and drink. Rude staff, never again

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amy layland . 2024-08-31

MORE AT Google

Really disappointed. Ordered food 19.15, estimated delivery 20.16. No food at 21.15 called restaurant and they’ve said it’s been collected by the driver but and the app it’s saying preparing food. First time it’s happened to me although I’ve heard of a few similar

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Dean . 2024-08-31

MORE AT Just Eat

Shocking standard of food. Over £10 for a sweaty foil wrapped burger and £4 for chips served in a takeaway cup. They were so salty we couldn't give them to the kids. First and last time we'll be visiting. Avoid

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Liam Hughes . 2024-08-25

MORE AT Google

First time visiting at 5guys Bridgend. Burger was stunning it was oozing with gorgeousness. Bit pricey tho, but ok as a treat. Staff were friendly enough. They need to employ someone to clean the tables as they were not very clean.

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Yvette Wareham . 2024-08-23

MORE AT Google

Very nice person and was polite as well

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Ryan . 2024-08-16

MORE AT Just Eat

You put estimated time of 21:55 and the driver didn’t arrive at restaurant until that time. Order took an hour almost to be delivered. Chips were cold too

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Carla . 2024-08-12

MORE AT Just Eat

Burgers was plain when i ordered a bacon burger and cheese burgers😤😤

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Khloe . 2024-08-09

MORE AT Just Eat

abysmal attitude on delivery driver when i asked about missing drink

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matthew . 2024-08-07

MORE AT Just Eat

No salad, pickles bland and totally ripped off

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Chritopher . 2024-08-06

MORE AT Just Eat

Delivery better than I expected. Very happy with the delivery driver who was professional and pleasant.

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Geoivr . 2024-07-28

MORE AT Just Eat

Delivery driver was lovely, food was not squished and was really good quality It was a little colder than I woild have preferred but no complaints

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Rachel . 2024-07-25

MORE AT Just Eat

They are really good burgers. If I lived further away, I think they could be cold.

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Wendy . 2024-07-24

MORE AT Just Eat

i don’t know which one is the little cheeseburger. they look the same (small) for me. and the price for thistasteless food… is outrageous 👎.

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Carmen Petrovici . 2024-07-22

MORE AT Google

Very nice burgers, made fresh and massive portions of fries. Personally I find it expensive . 42 pound for 2 burgers , chips and 3 shakes.

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Ffion Reed . 2024-07-20

MORE AT Google

I ordered 2 drinks with my large cajun fries but I never received the 2 drinks.

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Gavin . 2024-07-19

MORE AT Just Eat

I ordered in advance for a scheduled delivery. The driver was at the restaurant in good time, yet the order was still being prepped at what should have been the scheduled delivery time 19:00. Therefore, food was 25 minutes late! Restaurant had plenty of time, but failed! No point offering a scheduled delivery time, if it can’t be met. We weren’t happy.

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Ceri . 2024-07-13

MORE AT Just Eat

Great service from start to finish, the driver was really polite and professional.

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Shannon . 2024-07-10

MORE AT Just Eat

Excellent quality, very fast delivery and lovely delivery driver.

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Jennifer . 2024-07-07

MORE AT Just Eat

driver took wrong turn coming to me and went over 10 miles in wrong directiom when he arrived I seen him get out if his car and my food wasn't even in the just eat bag and was freezing cold . asked him what am I ment to do with this cold food his reply was " sorry got lost and got 2 orders " . this is my 2nd order in a row that is cold . really poor service

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Ian . 2024-07-06

MORE AT Just Eat

never arrived .it is currently 5 hours since ordered

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Andra . 2024-07-06

MORE AT Just Eat

the fries went straight in the bin as they were inedible. waste of money.

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Leanne . 2024-07-06

MORE AT Just Eat

Delivery was quick! Whole order wrong and chips soggy

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Abbigayle . 2024-07-06

MORE AT Just Eat

I ordered a plain hamburger as part of my order and selected lettuce, tomatoes, pickles and grilled onions on this burger (I can send screenshots of the order). However, my burger came with cheese - I don’t like cheese and was very disappointed when I opened my burger to see cheese.. I am also very concerned regarding handling of allergens at Five Guys restaurant. Whilst I do not have a dairy intolerance or allergy, this could have happened to someone who does a dietary intolerance.

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Linda . 2024-06-14

MORE AT Just Eat

Chips were nice, quite hot but beef dog was cold

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Wyn . 2024-06-02

MORE AT Just Eat

Missing items and cold and uncooked food. Cerys disappointing especially with the price

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Kelly . 2024-05-28

MORE AT Just Eat

Prepared my food wrong unfortunately.

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Leoni . 2024-05-27

MORE AT Just Eat

ordered bacon burgers but didn't have bacon on them, the extras were wrong or missing.... food delivery kept getting pushed back so waited over an hour and 20 mins from original order and when I did arrive it was cold

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Dan . 2024-05-23

MORE AT Just Eat

Delivery was great, burger was tasty but had no milkshake! Just eat refunded me quickly which is positive!

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Lauren . 2024-05-13

MORE AT Just Eat

Food was cold when it arrived really poor and annoying

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Simon . 2024-05-13

MORE AT Just Eat

No straws came with the milkshakes

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James . 2024-05-13

MORE AT Just Eat

Good portion, burger was tasty and good driver 👍🏻

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Gavin . 2024-05-06

MORE AT Just Eat

Food and service was fine. But…. Small fries, burger and a drink was £20 - way too expensive and look at the state of the burger

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Geraint Williams . 2024-04-29

MORE AT Google

stunning food delivered correctly and on time

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Donna . 2024-04-28

MORE AT Just Eat

The burger was delicious but the chips were just warm.

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Sue . 2024-04-27

MORE AT Just Eat

Don't get the BLT. It's really bad. Full of burnt bacon and not much else.

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amie radway . 2024-04-03

MORE AT Google

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Well good & well looked after thanks see ya soon 😉 👍