Five Guys Bridgend Designer Outlet in Bridgend

How do these places get away with wrong orders all the time. How hard is it to make the correct food that is ordered. Unbelievable. Always happening. Shocking considering the money we pay too

over 2hours to come and freezing cold

the chips were cold with no salt and the burger was just straight up bland

Ordered a hotdog and milkshake at 15.37. Never arrived. Website currently shown as “delivered at 18.30”. It’s currently 18.18. Have requested full refund from JustEat

absolutely rip off never ordering from there again

Only ordered shake and chips. Shake was not included in order, fries were stone cold and inedible. Not sure how such a simple order can be botched to such a degree. Will not order again.

Not good. Order was cold and tasteless. :(

Not a fan of the burgers but the fries are nice!

Good great ! Service ok . No one cleans the cafe

Is this how it show a burger ?

When you're in there, the walls are covered in glowing reviews to tell you how great they are! They obviously haven't been to Bridgend yet! Stick that on your wall!

missing one of the two burger patties

food cold and missing part of order, not up to their usual high standard

First ever visit, and sadly the last. Exceptionally over priced for a very small burger. Plastic processed cheese, most of which was stuck to the foil it was wrapped in. There is absolutley no justification for charging £10.95 for a bacon cheese burger that was far from "premium". Overall, very dissapointed.

DO NOT EAT HERE Myself and my partner both ate hamburgers on Sunday (1 normal hamburger, one bacon cheeseburger, 1 medium Cajun fries and one refill drink) at roughly 6pm. We paid £29.60 for the food. However, we have both been horrifically ill since we ate this food. Since 11pm Sunday evening, I have been up vomiting every 30 minutes since I got home amounting to 23 times! As well as having diarrhoea. This is the worst food poisoning I have ever experienced. My partner has also been having explosive diarrhoea and vomiting since roughly the same time. This meant we have both had to take a day off work to recover from this and possibly more depending on how we feel on Tuesday. We have both continued to have sickness and diarrhoea throughout the day today. This from a burger is unacceptable. We have both eaten at five guys in different locations and never had a problem and would like to continue to be good customers but I don’t think we will be returning. We would like to make a formal complaint about this, what action will be taken for this? We are experiencing pretty dreadful food poisoning so if the same standards of hygiene continue here, others will suffer the same consequences as us. Will we receive a full refund to compensate for this? We have also reported this issue to the food hygiene standards agency.

Items arrived but strawberry shake wasn’t strawberry it was bacon

He suckes fire him every time de delivers to me the food is cold get better drivers

Not as good as McDonald's, but still pretty good.

Absolutely disgusted with the price of the food. Two cheese burgers, two small fries and two shakes £40!!! The burger was 4/10 just a standard burger, didn't get that wow factor, no flavour in meat. Fries 0/10 literally beyond salty. Threw them in bin. Shake 10/10 Also the atmosphere is soooo loud they pump music. So annoyed I payed it tbh. That's almost my weeks shopping worth of money 🙄🙄🙄 Never returning again and will be telling people about this price and lack of taste.

Great service and food is amazing!! Shame the restaurant is quite cold and also has dirty tables/floor which weren’t cleaned in the half hour or so we were there.

Five Guys is usually my favourite place to grab a bite, but this specific branch must have had a really bad day. The store is quite small, so seating was limited, and most tables were left messy for the entire 35 minutes I was there, despite quieter moments. The fries were stale and lacked flavour, while the burger buns were soggy and greasy, with the burgers put together poorly. On a positive note, the staff were friendly when taking my order. I usually have good experiences with Five Guys, so I’ll raise this with their customer service and update my review if things improve on my next visit.

Having already tried the other four Five Guys locations in South Wales, this was the last one on our list. We ordered two Burger Bowls, one Double Cheeseburger, and two drinks around 8:45pm. Unfortunately, the staff seemed uninterested, and the atmosphere felt cold, much like the food. There wasn't any mayo, relish, or mustard pots included with the bowls, resulting in a rather dry overall taste. Even the drink selection in the Freestyle Coke machine was limited and tasted weaker than at other locations. Overall, I’d give it a 4/10 Five Guys Newport Road-10/10 Five Guys Cardiff Central-9.5/10 Five Guys Cardiff Dragon Centre-9/10 Five Guys Swansea-9/10 Five Guys Bridgend-4/10

Delivery driver was awesome 10/10

The fries Had peanut oil on it I hade an allergic to it, but I didn’t know it was peanut oil in it. The staff didn’t tell me

Really disappointed. Ordered food 19.15, estimated delivery 20.16. No food at 21.15 called restaurant and they’ve said it’s been collected by the driver but and the app it’s saying preparing food. First time it’s happened to me although I’ve heard of a few similar

First time in here, £20 for burger, fries and drink. Rude staff, never again

Shocking standard of food. Over £10 for a sweaty foil wrapped burger and £4 for chips served in a takeaway cup. They were so salty we couldn't give them to the kids. First and last time we'll be visiting. Avoid

First time visiting at 5guys Bridgend. Burger was stunning it was oozing with gorgeousness. Bit pricey tho, but ok as a treat. Staff were friendly enough. They need to employ someone to clean the tables as they were not very clean.

Very nice person and was polite as well

You put estimated time of 21:55 and the driver didn’t arrive at restaurant until that time. Order took an hour almost to be delivered. Chips were cold too

Burgers was plain when i ordered a bacon burger and cheese burgers😤😤

abysmal attitude on delivery driver when i asked about missing drink

No salad, pickles bland and totally ripped off

Delivery better than I expected. Very happy with the delivery driver who was professional and pleasant.

Delivery driver was lovely, food was not squished and was really good quality It was a little colder than I woild have preferred but no complaints

They are really good burgers. If I lived further away, I think they could be cold.

i don’t know which one is the little cheeseburger. they look the same (small) for me. and the price for thistasteless food… is outrageous 👎.

Very nice burgers, made fresh and massive portions of fries. Personally I find it expensive . 42 pound for 2 burgers , chips and 3 shakes.

I ordered 2 drinks with my large cajun fries but I never received the 2 drinks.

I ordered in advance for a scheduled delivery. The driver was at the restaurant in good time, yet the order was still being prepped at what should have been the scheduled delivery time 19:00. Therefore, food was 25 minutes late! Restaurant had plenty of time, but failed! No point offering a scheduled delivery time, if it can’t be met. We weren’t happy.

Great service from start to finish, the driver was really polite and professional.

Excellent quality, very fast delivery and lovely delivery driver.

Delivery was quick! Whole order wrong and chips soggy

driver took wrong turn coming to me and went over 10 miles in wrong directiom when he arrived I seen him get out if his car and my food wasn't even in the just eat bag and was freezing cold . asked him what am I ment to do with this cold food his reply was " sorry got lost and got 2 orders " . this is my 2nd order in a row that is cold . really poor service

the fries went straight in the bin as they were inedible. waste of money.

never arrived .it is currently 5 hours since ordered

I ordered a plain hamburger as part of my order and selected lettuce, tomatoes, pickles and grilled onions on this burger (I can send screenshots of the order). However, my burger came with cheese - I don’t like cheese and was very disappointed when I opened my burger to see cheese.. I am also very concerned regarding handling of allergens at Five Guys restaurant. Whilst I do not have a dairy intolerance or allergy, this could have happened to someone who does a dietary intolerance.

Chips were nice, quite hot but beef dog was cold

Missing items and cold and uncooked food. Cerys disappointing especially with the price

Prepared my food wrong unfortunately.

ordered bacon burgers but didn't have bacon on them, the extras were wrong or missing.... food delivery kept getting pushed back so waited over an hour and 20 mins from original order and when I did arrive it was cold

Food was cold when it arrived really poor and annoying

No straws came with the milkshakes

Delivery was great, burger was tasty but had no milkshake! Just eat refunded me quickly which is positive!

Good portion, burger was tasty and good driver 👍🏻

Food and service was fine. But…. Small fries, burger and a drink was £20 - way too expensive and look at the state of the burger

stunning food delivered correctly and on time

The burger was delicious but the chips were just warm.

Don't get the BLT. It's really bad. Full of burnt bacon and not much else.

My son said it’s one the best burger and fries he’s had… I can’t disagree!! 😎😋 The bottomless drinks were a nice surprise too.

£20 for 2 cheeseburgers. I had to clean my own table! 6 male staff on site, all with beards. And not one beard snood in sight! I am trained to food safety level 4. Disgusting

Expensive, mediocre food and poor service, slow service, wrong order and a complete lack of help for disabled customers, won't be spending my money with Five Guys again.

Entered first thing at the weekend morning. Ordered, then went to find a seat. Unfortunately every single table was covered in sticky, filthy muck. Bewildering, first minute it's opened and not a single table was clean? All you had to do was walk around the restaurant to see the major problems, where was the management, or supervisor? It's a basic responsibility to make sure every table isn't covered in greasy, sticky, saucy filth when you open. Was this a failure the night before, or on the day? We used to clean restaurants at the end of our shifts, but we'd make certain it was clean when we opened too. They had loads of staff behind the counter just mucking about, so wasn't like the resources weren't there, was just lazy or poor management. Can't imagine ever coming back again as I don't find it acceptable that I have to clean my own table. Also, should make clear the regular burger is a double.

Delivery driver was so lovely and really polite

Drink missing and tiny portion of fries. Rip off. Worse than useless.

First time going there today, easy to order food was lovely can't wait to go back

food was excellent warm and tasty but forgot relish on 1 and bacon on other

Paid £20 and they forgot my drink

Ridiculous long queue of people waiting for their ordered burgers. One couple in front of me taking their time, no one else serving: walked out and went to McDonald’s instead

Great service. The man on the till looked up allergy ingredients for my husband. Not too long a wait for the food. The food was hot,fresh, and tasted AMAZING! I will definitely be back!

We really wanted to like the meal but the burgers were absolutely tasteless. The beef seemed like it would have been good quality, only it had no seasoning at all. Even the tomatoes and pickles tasted of nothing. Disappointed

Usually love Five Guys but I have to say it was awful this evening 😞 chips were unbelievably salty! Waaaay too much salt on them it ruined them. The burgers were also not the best, very greasy and weren’t cooked right through. Such a shame as usually they are lovely.

My partner ordered an Oreo and salted caramel milkshake but was given a Reece’s peanut butter shake instead without knowing. My partner is seriously allergic to peanuts and had a severe allergic reaction. He then complained that he was given the wrong shake and their response was “shouldn’t be eating here then” no apology or sympathy. Really disappointed as we are fond customers but will definitely no longer be visiting this restaurant anymore!

Great burgers, loads of good chips! Way better than any golden arches

Lovely food but a bit expensive

The food was disappointing - not very hot, fewer fries than are usually given in person and one of the burger orders was incorrect (it had cheese when I'd ordered a bacon burger, not a bacon cheese burger.) my 12 year old son therefore refused to eat it. It's an expensive meal anyway, so for there to be that many issues, I won't be ordering it again. It's always great in person!

Overpriced, cheap, processed food. I now know why there are no pictures of their products in their properties. I asked for 2 cheese sandwiches, what I received was 2 burger buns minus the burgers. I expected slices of bread. Not even cheese, it was the plastic bright yellow burger cheese. I asked for mushrooms with mine, they were also tasteless, plastic, tinned mushrooms. Salted caramel milkshake just tasted sweet, cherry drink was watery. Chips were ok, but over salted. Paid £23.89, then had to ask for a knife and fork as I am a carer and the lady I look after needs her food cut into bite size pieces. No cutlery, sauce or serviettes available to obtain without joining queue to probably be charged for the sauce. My 1st and last visit to 5 Guys.

Overpriced and ordinary. Over £22 for burger and fries which is nothing special, seems like daylight robbery. Burger hastily put together and was a mess. Cold fries.....Best part was the milkshake - that was quite good, but nowhere near worth the price tag. You could feed a family of 4 elsewhere......

Food wrong and cold - awful threw it away! Waste of £30

Too expensive, I felt like I was sitting in a roadside cafè, no atmosphere

Excellent food as always, price has crept up to £11 for a bacon burger now so a little expensive... Absolutely jam packed at 12pm on a Thursday afternoon, no place to queue, felt like a sardine lol.

Just eat keep somehow sending the delivery drivers to the wrong place even though correct address and postcode given. Food lovely, ontime despite this.

Great food. It is expensive for a family meal of burger and chips. Probably not worth it but sooo goood

No milkshake delivered although I ordered it.

Expensive but nice, all piping hot, had a large portion of chips for three of us should have had the next size down.

Never had a problem, 5 stars, fantastic staff, food quality supreme, always clean and welcoming

Hot food in bag compartment with cold drinks meant that food was cold.

You gave me 2 portions of extra fries but no drink

Hot & Tasty on arrival. Thank you

Another nail in the coffin of cuisine.

Over priced poor quality of food.

Everything was delicious and delivered on time!

Food was cold and had the wrong order of chips.

Took quite a while to get a driver, not the restaurants fault at all

Really quick delivery, food was still hot but one of the Bacon cheeseburgers was missing the bacon and the app wouldn’t let me submit properly

Good milkshakes but fries not cooked properly

Best burger I have had in a very long time!!! Very yummy!!!

Fabulous burger The pistachio milkshake is to die for

Food was really good service quick enough wish they did coffee

For a very long time I've believed this place to just be an overpriced McDonalds. I stand corrected. I was wrong. We went for the first time today and the food quality was better, the service was great and the milkshakes (wow!). When ordering a burger or hotdog you can choose your toppings as standard. The fries are skin on and just delicious.