Five Guys in Dundee City

First time at 5 guys. Im happy to say it was a good experience. Ok it was a bit pricey but if compared to other burgers from big chains there is no comparison. Burger was made to order 2 patties not overdone juicy great taste. Fries were as well a cut above others. Definetaly will skip other places and eat at 5 Guys from now on. Wish there were more locations though😅

Waited over an hour after purchase time before food was delivered

Chips and milkshake were great but the burger was awful and this was £7:65 for something that I wouldn't have fed the dog

Missing item ( milkshake). Courier said he was not given this item in store. Poor! Won't be using Five Guys/ Just Eat again.

Very Tasty, tons of chips, just a pity they were stone cold

This is good place to go for tea good staff nice and clean and tidy place in the overgate in dundee

Food was late and cold on arrival. Had to use the air fryer to heat it up but wasn’t as good as it being fresh.

Terrible it was 3 times longer than the estimated delivery which was 30- 40 mins it took 100mins, if I knew this when I ordered I would’ve have got it.

food was awful. chips limp and soggy, burger nising bacon and lettuce and half stuff I asked for. total rip off

Tasty burger and chips, the only fault is way too much salt on chips, I generally don't take any

burger was amazing but the cajan chips were revolting far to much cajan over them to the point was like My chips were sitting in a tub of sand disgusting they went right in the bin..calm down on the spices absolutely no need to have all that on them

Contact number through app is wrong. last time using the app. Food wasn't hot but soggy as was sat with the driver for over 30 mins.

I ordered so that it would arrive at 12:30 (my lunch break) and you didn't start preparing the food until after that which left me with 10 minutes to rush the food. Delivery driver was quick when he received the order but poor from five guys

It was a wee impromptu trip to Dundee in the train with my daughter

They don't cater for anyone with coeliac disease or gluten free option

Burger was disgusting chips were good diet cola was lovely

Food and delivery were excellent, made a mistake with my order which restaurant and delivery driver sorted out

chips where soggy and cold bun burger was soggy and wet. I dont think you should deliver this far waste of good food will pop in now and again when in town. Elizabeth

Normally they are quite generous in the fries they give you but it was barely a cup with the most recent visit.

Nailed it. Seem to be back to earlier standards 👍

Food was hot and tasty although no lettuce or tomato on burger 🍔

Wish the burger patties were well done or atleast medium well. I like my steak medium rare but when had with a burger a medium rare just leads to a water dripping burger with all other flavors dampened. Mango salted caramel shake was spot on!

Great food at a reasonable price. Good service and fast. Friendly staff.

Didn’t receive my order. Hence why I can’t rate my order.

Delivery driver can’t read where to deliver food and delivered £40 worth of food to someone else.

Nice. Friendly service, if a bit slow for the food to arrive but it is cooked to order and the burger was amazing. I was actually in a "real" Five Guys in New York a couple of months ago and it was pretty much comparable although I will say the one in NYC was a damned sight cheaper (even allowing for the rubbish $-£ exchange rate). £18 for a burger and chips and a coke?? come on!! - when you can get the same in McDonald's around the corner for a third of that!! Yes, FG is better than McD's but it isn't three times better....

4 quid for a juice that was tasteless. How does coke and peach sprite taste the same??? A £40 lunch for a couple burgers is ridiculous. Bbq sauce was pretty bad as well. London prices without the quality. Great burger 🍔 though, at least

Food is fantastic.. just ask about the toppings..

Rediculus your driver had just put the food at the door never even knocked or if he did it wasn’t loud enough I live in a multi story block this is rediculus delivery optiobs

The staff are friendly. My son always wanted to try five guys and I found it quite expensive for what actually is.

We placed an order and after waiting 1.5hrs for delivery and the app saying it was delivered we did not receive our food. The restaurant did not answer our calls and no food ever arrived

Overpriced slop ! I can get an award winning butcher’s burger for £1 a roll for 10p, chips & a drink for £1.50 total cost £2.60p - don’t give me your prices are because of quality - it’s pure greed and profit, I know how it works . So if I had a family my family of 5 come into the establishment the cost would be circa £100 - scandalous - utter utter greed !

Over priced raw burger & watered done refillable drink, at a high cost. The potatoes on display ( Dumped in the seating area, for removal to the kitchen ). We’re supplied, from the south of England? Couldn’t understand this business model. Shop displays high end self advertising, professing to their great food. (All old press or reviews from the US along time ago ). Avoid like the plague. In fact better catching the Black Death, than dining in Five guys. Very, very disappointed:-(

More signposting for peanut oil being used for frying would be nice.

A while ago a guy at the till asked me and my partner whether we were ‘sure’ about sharing a large fries since it ‘serves 3-4 people’. I was shocked. It was completely uncalled for. Honestly you would have thought we ordered 10 large fries for the both of us. It’s not a staff member’s right to comment on what a customer is ordering!!

Good but expensive stores dirty constantly

Great food and great service from the staff 👍 fries & burgers are fantastic

Food was good but had phone call from driver to go outside to get it as there was no parking space!

Our Meal was luke warm at best and there was no sauces with our meal

Food order was completely wrong

Expensive but tasty get the small chips for everyone to share

Didn’t get my drink, also gave me the wrong burger was supposed to be plain definitely not happy especially when I payed £18 🤦‍♂️

Although expensive it's great value for money, small cheeseburger with small fries which were pretty large so very happy and will definitely be trying again!

Love their burgers and milkshakes

missing food and drinks burger was under cooked and stone cold

food was good but milkshake was ruined by having the sticker on the top completely ripped the lid would like to see less of this sticker

food was horrible and cold took around 1 hour and 20 mins to come and at 44 pounds you'd expect your food to be hot

can be great or bang average, it really depends on what staff are working at the time and therefore who cooked your meal, it seems that some of the staff are not all there in the head.

Had a burger and chips , chips were decent but burger was okay expecting much more quality at £17.35 so really steep for a burger and chips matching a burger king meal. For me a burger king is much better value.

fantastic quick service and free delivery 👏 thank you 😊

I never usually leave reviews but was quite disappointed with this meal When I ordered the burger I asked for mayo and lettuce but got a dry roll with just the burger on. roll looked quite squashed.. By time I got delivery the chips were cold

Wrong burger phoned up guy was useless all the food is cold as well and just eat aren’t doing anything waste of money!

Why bother asking what toppings I want if you don't bother putting them on ?

Really really good but didn’t come with a straw for my milkshake

cannot believe the tiny portion of chips i got for £4.25????

My friends first time in five guys we walk up to the counter and get greeted by someone rolling their eyes🙄 and walking away. Then a nice young lady served us we got two Reeses milkshakes ELEVEN POUND FIFTY with tax😱!!!! i am so lucky i had a gift card. after we got served we proceeded to wait FIFTEEN MINUTES😱 for our milkshakes. We sat down and the table next to us had a family who was screaming and their children were throwing food😠 and we actually left the store and decided to walk around the shopping center. because of the lack of cleaning. altogether i will not be back and do not recommend this store😡

Chips freezing and sandwich too -rubbish it’s right near my apartment too

Food with cholesterol, small portions, you will leave hungry. The place is relatively clean, the employees seem to be there for work

I ordered 2 milkshakes but came without straw's?? it ruined it 😭😭 really!

I had ordered fries with the order I purchased Wednesday night from Five Guys but sadly the fries were very disappointing, they were very overcooked and very hard and my grandson was not able to eat them. One very disappointed customer

Absolutely stone cold very disappointing

Our food wasn’t even the right order that arrived… we ordered 5 burgers, fries and drinks and we were delivered a singular burger, fries and milkshake. Absolutely appalled at the poor service and lack of ability to get our order sorted.

Starting this review off with an extremely sore stomach and a warning. First of all, I would like to state this has never happened before and nor do I expect it to ever happen again. Today, during dinner time I ordered my usual meal (standard burger, chips with drink) and after my first bite of the burger, I could tell something was off, never thought too much of it (oh boy, I should have!) continued munching my way through this beast, demolishing this meaty feast finish up my meal. BANG, it hits me. I have been food poisoned. stuck on the toilet, not a chance or a hope of moving. all happened within 30 mins of the burger consumption so I'm sure it was this. I am disgusted, humiliated and extremely unwell! I will not be returning and will not recommend this to any others. beware and watch yourself. Check you meat, can be discrete!

It's good food but it's just so expensive for what you get. Two burgers, one large fries and two drinks £35. Even with free refills on the drinks, it's overpriced.

Great staff and the burgers are incredible. The service is so good and they’re always so nice.

Great portions and very tasty. superior to the 'usual' burger joints

Items missing yet again, keeps happening, your losing a customer here, service is bad through this app

Excellent service food customer service 👌

Late, cold, no sauce and no toppings on my burger. Won’t be back

Best burger in Dundee, ordered fries and got a huge amount in the bag

Food is tasty but for second time in a row it was delivered late and cold with chips strewn around paper bag. Five Guys charge premium prices. The least a customer should expect is warm food.

The burgers and hotdog were extremely disappointing. We literally just got bread and meat. No veggies, no sauce/spread, nothing like what five guys is supposed to serve. And the packaging was horrendous. Fries lying everywhere in the paper bag. Extremely disappointing

Food was cold when it got delivered

Received 12 chips in a portion of “little five guys fries”

Food was cold and milkshake was very watery in comparison to the normal milkshakes from there .

Burger restaurant with a difference, freshly cooked burgers, made to order, tasty chips, lots of toppings to choose from. A bit more expensive than some burger establishments, but in my opinion, well worth it.

never received all of our order, milkshake and coke was missing

Tasty burger, chips were fairly cold, but plenty of them

I ordered 4 milk shakes and I received only one.

Very enjoyable only downside is there's no door & its cold in the restaurant.

I paid £33 for 2 burgers 1 chips and 2 drinks. Having had to get the table cleaned (it wasn’t that busy) plus stand and wait on your food . I saw the burgers cooking so new they were freshly cooked. The restaurant is freezing being very open. The burgers are mildly better that Burger King but the prices are ridiculous. I tried the chips and they are not to my taste either. Well I have tried it and won’t be back again.

Great food, will definitely order again.

the food was late and cold when I did Come, the food was still good but still. nobody likes there ordered food to be late and then cold

Ordered online for a collection at a specific time, then waited at pick up point being totally ignored by 5 members of staff at the cooking stations. Had to then go to order counter to get someone’s attention only to be directed back and then my order was made so ended up being 20mins in total, very poor for company that try to be high end fast food! What then was astonishing was their customer service departments reply when I complained, saying I should have made myself know to staff while at the pick up point, what by shouting to them, I don’t think so l, I told them I was ignored so couldn’t but seemed to fall of deaf ears. Food only average and definitely not worth over £25 for a couple of burgers and fries! Following your reply, how can I make myself known to a member of staff at the collection counter if I’m being ignored by them, do you expect me to shout??? I would have made myself known if any of the staff had acknowledged or approached me!

Nipped in for a bite to eat as out shopping. Got the grilled cheese sandwich £4.95. Sorry but worst cheese I have ever tasted plastic cheese slices use real cheese

Ordered online for a collection at a specific time, then waited at pick up point being totally ignored by 5 members of staff at the cooking stations. Had to then go to order counter to get someone’s attention only to be directed back and then my order was made so ended up being 20mins in total, very poor for company that try to be high end fast food! What then was astonishing was their customer service departments reply when I complained, saying I should have made myself know to staff while at the pick up point, what by shouting to them, I don’t think so l, I told them I was ignored so couldn’t but seemed to fall of deaf ears. Food only average and definitely not worth over £25 for a couple of burgers and fries!

Ordered a grill cheese sandwich and hot dog, the sandwich was disappointing to say the least. The portion size was too small,like tiny and not as hot as I expected it to be. The hot dog was okay. Expected a bit better considering the amount of money we paid for them.

All food was stone cold when received

Half the items were missing and the other half was wrong

First visit. By far the best take away burger. Forget the others this is simply the best. Great burger, milk shake and chips.

Burger was like it had been shat out from an ostrich, absolute dismal disgrace. Chips were frozen to the core - got brain freeze eating them. The only saving grace was the chocolate milkshake - banging.

Food is really good. Its fresh so you have to wait for it. It is very expensive though for what it is

Missing multiple items - regular and little cajun style chips.

Food got delivered but my drink didn't the driver also got lost and had to phone me for directions to the entrance of my building

Gets a 4* because it cost me over £20 for regular fries, a small burger and a milkshake, and as good as it was (and it was really tasty) it's so unbelievably overpriced it's crazy, if I took my family of four there you're talking over £100 for lunch and that's not going all out!! Sort your prices out Five Guys!! Sheesh!!

I asked for my burger on a wrap and it came wrapped in lettuce, I’m not on a keto diet, was annoyed that I spend £13 on this rubbish

Bit pricey but very good burgers, fries and shakes. Never too long a wait either

No drinks have been delivered - we’re missing two milkshakes and a Coke Zero.

Sorry, this was not up to your usual high standard. It arrived cold and it wasn’t in the usual insulated box. The person who delivered it just rand the belll and it was dumped on the door step. Marie Curr

Fries were salty, not fresh and undercooked. Music too loud, could barely hear staff calling order numbers and grilled onions were undercooked. Not a great visit at all.