Firezza - Crouch End in Haringey

This place used to be good, not now. 1/2 the order did not turn up, the wedges were off, the toppings on the pizza were the meanest ever. I think these guys are scamming it. & it was very late

This place is a SCAM, there is nobody there, they take your money for order & it never shows up, then the say it’s been delivered! If you want to throw ur money away then order a pizza that never turns up, plus you cannot contact them, ITS A SCAM

Terrible service - do not order from here. Ordered pizza for delivery. After an hour and a half I phoned them and they said the pizzas would be on their way soon. After two hours they said that they had just left and would be here in 5 minutes. After 2 and a half hours when we were still waiting I phoned again and they said that the pizza had already been delivered 10 minutes ago and refused to refund me when I explained I hadn't received them. I phoned them numerous times but they refuse to believe me. Absolute fraudsters.

I placed an order online at 5.50pm and it said the pizza would be with us in 30 minutes. When it hadn’t arrived at 6.30pm I called only to hear that they hadn’t even started preparing the order but they would do so now. I called back 20 minutes later and the order was still not being prepared. I asked for a refund and they told me that they don’t do refunds. I have now placed an order at a different restaurant as I have hungry children who need to eat. Stay away from this place. They lie about the delivery time and have terrible customer service. I wish I had read read some of the other reviews on Tripadvisor before placing my order today. Clearly this is the standard practice at this place.

So disappointed! We just tried the local Firezza in Crouch End, having used the one in Islington on and off for years, where the quality and service was patchy, but more often than not the pizzas tasted really good. But what is going on here? We chose to collect 2 pizzas so there was little that could go wrong with the service so no complaints there, but the taste?? Slightly odd consistency to the base and crust and especially disappointing toppings - not least the sparsely strewn titchy flavourless mushrooms, no truffle oil and slightly odd-tasting cheese on the forest mushroom pizza in particular (nothing like the same pizza I ordered countless times from the Islington branch, where it was a favourite) We tried heating them up in case that improved things, but it really didn’t. We ended up throwing the rest of the pizzas away - which I have honestly never done with any take away pizza before! I don’t know if this is a blip, a sign of decline in all Firezza outlets or just something wrong with Crouch End - but I won’t be risking it again - so unpleasant!

I used to regularly order from here as the pizza was good. Then the pizza turned up cold a few times so we stopped. Gave it a chance again tonight and regretted it. Ordered 20.36, due 21.06. Called 21.28 as still not showing out for delivery. Told it will be 5 mins. Called 21.51; told driver has just collected. I hope the pizza is enjoying its tour of London as now 22.11 and no sign. Furious with hunger. How does somewhere go so badly off the rails? I don’t mind mistakes but I cannot accept lies and incompetence.

On 22nd of january I place an order as i usually do since 6 years, through their website. For some reason i was charged and the order didn’t go through. After a while i call the shop in Crouch End and the manager is asking me proof of the payment via email. He tells me to place another order and pay again because the refund will be issued in 10 days maximum. After 2/3 weeks I still haven’t receive my money back and haven’t heard from them. I send another email after another couple of weeks or so where I was very upset because i still haven’t received refund and also any answer from them. And the reply was that “the head office is taking too long, ect and if i want i can have a free pizza as gesture of goodwill while i still waiting for the refund”. In the end i had to contact my bank, show them emails and receipts and so i got the transaction void after 6 weeks. I sent another email then asking how can i get the free pizza, and i haven’t received an answer yet. This is how Firezza is treating their loyal customers (over 6 years). I would never ever spend one penny for this Company, and you all should do the same.

Where to start? Order placed at 19.11 supposed to be delivered at 20.11, a lost the number of phone calls I've made, they never answered, they did once,probably for mistake and soon drop the call, the customer service is zero, basically doesn't exist, its 22.42 while I'm writing this review, and still don't know if the driver had a stroke or the whole restaurant blows off, cuz nobody answer. Everything extremely ridiculous, and cannot explain how much I'm disappointed. Ah, cannot even ask a refund yet, or cancel the payment. I end up fasting tonight thanks this guys. Ps: 1 star cuz I cannot put zero. Let the pics speak. I know this is about a take away service, but is so ridiculous to be not shown

Cardbiard box covered in cheap disgusting tomato sauce and burnet unrecognisable cheese! Revolting really! Don’t bother

I felt compelled to write a review after the truly awful experience I've had with Firezza and I've come to the conclusion that they really don't care about the customer. Last year, on the last two occasions I've used them, orders took well over 1 hour to arrive. Food arrived cold and on the last occasion an item was missing. I contacted customer services who apologised and offered me a free pizza. However, I had to spend at least £11.99 before I could get the free pizza. Not helpful when you live alone during a lockdown. The same goes for their loyalty program, you have to spend at least £11.99 before you can use any rewards, but this detail is not mentioned on their website. I contacted a senior member of their customer experience team to question the above and pass on my feedback. Despite chasing at least five times, the contact (Sudhanshu Amoli) has never replied to my emails. In fairness he did try calling me but never left a contact number. I won't be ordering from Firezza again. The quality of the product / service is inconsistent and it's clear that they really don't care about the customer experience. I'd expect so much more from a company which charges a premium price for pizzas.

If you can collect yourself, you get a fat discount on any pizza, any size. Such a generous offer and the pizza we had ( Margerita) was delicious! Very firendly atmosphere as well ;-)

I know pizza is like wine. Depends highly on taste but for me this is top notch. Especially if the Italian young lady is in doing the pizzas.

Ordered a Bufulina Pizza last night with breaded chicken side. Both arrived cold and pizza missing the toppings. I was sent a cold base with tomato sauce. Called Crouch End Branch and told ‘ran out of ingredients’. Told there was nothing that could be done. Said I should follow up the next day. Did not get what was paid for. No-one from Crouch End branch could be bothered to contact me last night.

Very much enjoyed the delicious pizzas kindly donated for our children’s party ! Thanks guys ! Warmly recommend the place.

No one to contact or call. Pizza not delivered. Will never order again ever Worst customiser service

Pedí una pizza hace más de 2 horas. Después de una hora les llamé y dijeron que había una confusión en el sistema y que tendré mi pizza en 15 minutos. Sin pizza, nadie recogiendo. Esta es la peor experiencia de pedidos que he tenido. Esto es solo un robo.

Totalmente conmocionado. Pedimos pizza para llevar y estaba tan repugnante que no pudimos comerla. Nunca desperdiciamos comida pero no podríamos comerla. El queso es literalmente el queso procesado que sacas de una botella y el pollo en la pizza de mi socio era escaso y procesado astillas de nada. ¡Y para empeorar las cosas, es más de 15! Cuando puedes conseguir una pizza increíblemente deliciosa y barata de Franca Manca. Si tan solo Franca Manca estuviera entregando en este momento: (Realmente necesitan resolver esto ya que esta pizza no era comestible.

Por lo general, las pizzas son muy buenas hasta esta noche, cuando mi amigo y yo (9 de nosotros) decidimos pedir 9 pizzas.La pizza era horrible: faltaban ingredientes, la masa de pizza era extremadamente dura, la cantidad de mozzarella era ridículamente pequeña y era básicamente a base de tomate solamente.Estoy extremadamente decepcionado porque quería mostrarles a mis amigos lo buenas que son sus pizzas, pero en su lugar fracasé, ya que la pizzería decidió tratarnos como un gran pedido para deshacernos de lo antes posible en lugar de tratarme como un cliente habitual y mantener los estándares. generalmente se adhieren a.Este pedido merece 0 estrellasTambién vale la pena mencionar que una sola pizza cuesta 15. 45Extremadamente triste y decepcionado.

Este lugar es ideal para entregas. Nos hemos registrado con ellos y siempre envían grandes ofertas para el fin de semana por mensaje de texto. Tienen una opción tan buena que incluye sustitutos de carne vegana que a mi hija le encantan. Otras entregas de pizza en esta área son basura en comparación con Firezza. ¿Siempre los elegiremos primero?

You would think 45 mins would be long enough to cook one pizza and send it on a 5 min bike journey down the road - not so for Firezza - won't be using again.

My previous reviews only for Crouch End - I ❤️pizza with porchini mushrooms, and I ❤️team-friendly and chatty when you are a regular customer. You guys are awesome and pizza is yammy. Thank you.

Llegamos y pedimos 10 minutos antes de la hora de recolección, nos dijeron que nuestras pizzas estarían listas pronto. Llegamos más tarde. Después de una breve espera de 2 a 3 minutos, nuestras pizzas Buffalina estaban listas para llevar. ¡Estaban deliciosos! En las cajas, dice 'En serio las mejores pizzas que puedes encontrar' y no podría estar más de acuerdo. ¡No es solo pizza! Ofrecen una amplia gama de baguettes, condimentos, mini pizzas y acompañamientos. Lo recomendaría para una pizza deliciosa a un valor notable, y definitivamente consideraría venir otra vez.

Pedí en línea y me dieron un espacio de 45 minutos, después de 50 minutos llamé y me dijeron que aún no lo habían empezado.Peor aún, ¡había una disculpa sin disculpas!El servicio en línea me dijo que había recibido la pizza, ¡el personal de la tienda me avisó que no la habían comenzado!¡Qué desastre! ! Me quedaré con mi encantadora y confiable pizzería Basilico en el futuro.

Very good service, great quality too! very impressed. We had an issue with delivery but they offered us compensation which led to us ordering again. People seem to only want tip top and not pay for that. I would recommend and use again. Cheers :)

Love this place, the pizzas are freshly made and really tasty and good value. I'll be back again soon!

Had three of these now and this is the first one I actually liked. The base was crispy, dough soft, toppings delicious and it came hot too.

En línea ordenados y no pedir de nuevo. El servicio era muy lento (más de 1 horas de espera y vivo en la misma zona), la pizza era demasiado salada y la masa era gomosos. Tan decepcionado.

Teníamos un código promocional, así que un amigo y yo pedimos la pizza. Es pizza de muy buena calidad, la mejor que he probado en Londres hasta ahora, también ordenados mozzarella salsas y un tiramisú, esos dos eran un poco caros, pero muy sabrosa, realmente merece la pena, con un código de cupón. Lo recomiendo. Además, entrega en tiempo y forma

Segundo para llevar de este lugar. Llegó fría a pesar de comer inmediatamente. Sabores de pizza eran buenas en general, pero escasamente cubiertas y una base muy finas (aunque sabrosa corteza), pero puede sugerir que cocinar las patatas, antes de colocar en la pizza, ya que no se realizaron. Salió de £25 por 3 pizzas grandes y una bañera de helado (dulce de leche) que era du deliciosa. Aún no tienes la 1 / 4 m o 1 / 2 m truco.

Definitely on a completely different level to pizza hut etc delivery time was an hour which in London is the not to far from elsewhere decent and busy on a weekend. Not a massive pizza fan but will shop here again.

Primera nota - Firezaa sólo pizza para llevar, pero que están en un nivel completamente diferente a lugares como fichas de dominó y Pizza Hut. Sus pizzas no son grasientos y utilizan ingredientes de alta calidad.

La pizza no está mal, pero el servicio al cliente es horrible. Mi segunda vez aquí y trataron de nuevo a cobrar más.

It was the first time we ordered from Firezza and never again. We ordered a pizza and 2 sides yesturday and it was AWFUL. Pizza was cold, one side was crushed and potato wedges were burnt from outside and raw inside. I do appreciate that...

Primera experiencia de Firezza. Por ejemplo, un poco de pizza plaza artificiosos. El servicio estaba bien, con el personal un poco confundido acerca de lo que realmente ofrecía, pedí el £7,49 Verde (indicando grandes en Ortalana el menú) pero ella dijo que era de tamaño grande, el estar 2 x lo que quieres pedir por ejemplo 2 x 1/4 en vez de 1/4 m2. Confundido? A mí también. Aparentemente 1/4 m = 12 pulgadas. Así que tuve un 1/4 m de 12 pulgadas o pizza. El menú miembros setas field - pero como puedes ver, estos no eran campo setas ya que eran demasiado pequeñas. Era un poco crudas por encima y la masa bastante dura. En general estuvo bien.

We order every so often from Firezza (we usually go and pick up, from what I remember this is cheaper) because you can swap the cheese on any pizza for vegan 'cheese'. I usually get the 'Skinny' pizza with vegan cheese and always enjoy it.

Used to be amazing when it was Lupa but it's now expensive and the Pizza is just horrible. Very skimpy on toppings and tasteless dough.....

Quite the worst pizzas we have ever had delivered. Thick dough and such poor toppings show a complete lack of care and pride. Just think that La Lupa on the same premise fifteen years ago was so good. Shame on you.

The worst place ever. Typical crouch end terrible service, just awful people serving and being served.

I used to order from Pizza Lupa (and even when it used to be called Pizza Cucina!) and the pizzas were amazing. Big pizzas and great interesting topping combinations.they have now been taken over by firezza and quality is out of the window: prices stayed pretty much the same but pizza shrunk considerably.Also toppings not as generous as used to be.Goodbye to the best takeaway pizza in London - I won't be ordering again.

Lupa was my favourite pizza place in London serving fantastic pizzas. Today was the first time I used Firezza, and it will be the last. Fantastic pizza to run of the mill bland pizza with a smaller menu. Also served with a hair in. Totally disappointed and I'll stick to dominos now

This place used to be one of the best places in London and now being taken over by Firezza it's horrible. What a shame from what it used to be

Since it became Firezza, quality and value has fallen dramatically. Smaller pizzas, less choice, less generous toppings, but more expensive. Now looking for alternative options having been a loyal customer for many years.

the worse pizza I've ever had. LUPA was AMAZING - best pizza in london. Now with this weird firezza colab it's sucks major. from the BEST to the WORSE. shame won't be back unless LUPA reverts to solo

Was once best pizza company south of the river, but now it's just another rubbish 'premium' pizza company after new owners came in and changed everything. Fools

Just ordered from Firezza and I can say faithfully that I'll never be back. At Lupa, you could get a brilliant 16" pizza for £11.99 - more than enough for two people. They now only offer 12" for virtually the same price. They're also, from what I can see, pretty stingy on toppings. A real shame for crouch end. You should avoid.

Lupa pizzas were the best pizzas around. WERE. Now, that Firezza has taken over, it is completely ruined. Sunday night we would treat ourselves to a 16'' pizza. Now, only 12'' are offered and are more expensive. The manager argued with me and told me I was wrong when I said I was disappointed in the change. When I got home and opened my pizza, there were hardly any toppings. It was cold (even though I just picked it up!). And despite mopping up the extra oil, more has dripped out all over my lap (gross). It's a real shame as Lupa was a fantastic place and Firezza have ruined a gem. I will not be going back to "Firezza/Lupa" anymore.

Before Firezza took over, Lupa was easily the best pizza delivery around. We recently ordered from the newly taken over branch in Crouch End and were thoroughly disappointed. The pizza is 20% more expensive, 20% smaller, anaemic and really quite dull. A real shame and we will not be ordering again. Dear Firezza, please consider why Lupa was such a local favourite and consider bringing back that quality. If not, you will have no repeat business. Just read these reviews!

Cold pizzas with very skimpy topping and massively overpriced for what they are. No flavour at all. So disappointing as they used to be great

They are always late. And when Im saying always I really mean it.1h 30min at least to get your pizza and Bad costumer service as usual

I used to be a fan of the London Bridge branch, but of the last six orders I have placed, four have been very delayed and arrived freezing cold and one order has been incomplete. It's such a shame because they are good pizzas, but I've had enough.