FalafelEat in Cheltenham

Very nice experience, best Indian modern food out of india

Awful! Terrible service. We ordered the food, and then waited and waited and waited. It took over 35 minutes for food to arrive for the two of us. No idea why it took so long, it was a quiet lunch time, only two other tables there. I have eaten here before, two years ago, and usually the dishes arrive here and there in reasonable time. The staff had plenty of opportunity to update us on what was happening, they did not. I had to ask if there was a problem and was told soon. Finally all the dishes arrived at once, for here that is unusual. The food was surprisingly bland, and just warm. It did not taste fresh and must have been sat on the side getting cold for a long time, as did we at the table. Whilst waiting, the table of one behind us, received her food, had eaten some, left a lot. She told the server that it was not enjoyable. We assumed she could not take the chilli heat. Or perhaps had the same opinion as us. When I asked for the bill, I hoped for an apology and a discount. The bill came to £55, with no discount, and they included a 10% service charge (optional). A tip, should be at the customers discretion if they feel they had good service. Really hate that certain restaurants do that option of making the customer feel uncomfortable to ask for this cost to be removed off the bill. Instead I should have received 10% off the bill for experiencing their bad food and service. Also, why is the music so loud. Neither of us enjoyed our experience here. For a lunch it is expensive and would expect much more. So disappointing, because I remember when it was good. Will not recommend this and won’t be returning here.

Flat white and Salami sandwich were excellent. Perfect spot for a coffee near the station.

Our favourite coffee stop after yoga nearby. Lovely big cups and very lovely staff. Very varied stock of cards and other temping items for home and gifts.

Great Food and Service as always.