Based on 17 opinions finded in 1 websites
Based on 17 opinions finded in 1 websites
Nº 2888 in 3448 in Manchester
Nº 20 of 24 Mexican in Manchester
Opinions
Came in for drinks and the staff were so rude. Kept hinting at us to move and made me feel very uncomfortable. Will never return. EVERE.
Issthewizz . 2022-10-08
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The overall experience would probably have been a 3 or a 4 as the food was ok, drinks were ok and the outside service was ok However please visit the toilets before you decide to eat. Had I of done this I definitely wouldn’t have eaten. No loo roll, a used tampax on the floor, broken loo seats. I told the bar man about the loo roll and hung around for 5 minutes. Nothing was done so I left
RachelW535 . 2022-07-10
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We had a table booked at 7pm, no one came to take our order until we got up and got the attention of a staff member. This was at 7:40pm. We got the drinks we ordered in a timely manner, but no sign of food. Another 40 mins pass and we go to the bar to ask where the food is and are told 'if you ordered it, it's coming' luckily someone else overheard and went to check for us. The order hadn't gone through. The only saving grace of the night is that we didn't have to pay for anything due to all of this. I also feel the need to mentiont that if we did flag anyone down to order more drinks 2 separate times we were told 'I don't normally work here, go to the bar' The experience was laughably bad.
L8406DNsophiew . 2022-05-30
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Have a top night good food nice helpful staff 2 for 1 on cocktails and cheesy music but made the night
Frankie210907 . 2022-05-01
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If I could give zero stars I would!!! I Had a table booked for my Mrs birthday via THEIR online booking system for 2pm. We Arrived on time to find the place closed with a woman sat inside. I Tried the door and couldn’t get in or get a response from the woman. I have then checked the booking to confirm it was manchester and they didn’t have another location which I confirmed it was this venue. I have then rang up the number for el Diablo off google linked to the business page as it also stated they were open on google. I’ve got screenshots to show the booking and the google page. The phone has then been answered and it was the woman clearly ignoring us inside sat around 5 metres from the door we tried. She was rude from the outset, claimed we didn’t have a booking despite me telling her the booking time and reference and kept shutting me down when I was trying to speak. She showed no compassion, didn’t apologise and said that I didn’t have a booking as they aren’t open until 5pm. I stated the obvious that google shows they are open right now whilst I’m outside and again got nothing but attitude back. I decided to follow this up with a complaint to the Instagram page with the screenshots and low and behold I have now been blocked with no response. This is personally one of the most piss poor experiences I’ve had with any management of a venue and El Diablo is obviously being ran by people who can’t handle conflict when a complaint is being made but instead hide behind a block button. Pathetic
ServicePoor12 . 2022-02-24
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Been a few times, always a great reception, the staff are brilliant and attentive and the food is delicious.
andyp8733 . 2021-12-04
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Orders drinks under the 2 for 1 offer. They tried to charge us the full price, when questioned the offered us a token £5. When further questions why it was only £5 they owed us, they had no explanation. They then came back and confirmed they actually owed up £30- which is significantly higher than their first offer.. They were clearly hoping we were to drunk to notice the difference.
beth j . 2021-10-30
MORE AT TripAdvisor
Went in with a few mates and the cocktails were amazing. The barman and staff were also very good and knowledgeable about drinks. We weren't meant to eat but the food coming out looked so good that we all ordered some food and were very glad we did. Definitely worth a visit whether it's just drinks, great service or some delicious food!!
Bezzie16 . 2021-10-20
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I had an amazing the best time at El Diablo tonight. Pete the manager was an amazing guy, made our night literally. So hospitable and attentive 💎 absolute diamond. Will definitely be back 💡🙏
R4857CWalexg . 2021-10-19
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Came with friends early evening on a Saturday, we wanted to line our stomachs before a night of drinking. We ordered the El Macho Sharing Platter. The prawns were so tasty and so were the tacos. My friend had a southern fried chicken burger that looked delicious with 2 chicken burgers so really good value for money. The cocktails were good too and the staff were pleasant. Great start to the evening.
M8991XXsarahj . 2021-10-19
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Having waited for 20 minutes for someone to take our order, we were moved as we were told that staff often forget that the tables we were sat on even exist. The cocktails were ok, the food mediocre at best and the service was terrible. When the food did arrive, we had to ask for really awkward things like cutlery, napkins and condiments. Absolute joke for a city bar.
Stay40208056486 . 2021-09-27
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Three of us went for drinks on Saturday night. We booked at table for 5pm and sat inside. It wasn’t busy at all for a Saturday lots of empty tables. We ordered a margarita and a couple of ciders. The margarita was really sweet not to my tastes but it was ok. My friend cider was plonked on the table without a glass. When she asked for a glass the waiter rolled his eyes and begrudgingly brought her one. We ordered more drinks, another cider and two beers, after waiting 20 minutes for these, bearing in mind it wasn’t that busy we asked the waiter where they were, his reply, he sighed, tutted, gave us another eye roll and said ‘they’ll be here when they’re here’ If you don’t want to work in a city centre bar I suggest you find another job. Service was very poor all round, not just the guy with attitude. I’d avoid this place if you want your drinks within a reasonable time frame and you don’t want to be treated like you’re an inconvenience.
Andrea M . 2021-09-26
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I attended with friends for a couple of drinks on Saturday, having booked. The table service offered was very poor indeed. We were met by a young man with utter indifference, particularly when we re-ordered, waiting quite a while. I queried where they were and he implied they'd come when they're ready. It was a small, uncompilcated order! I had, prior to that received a bottle of cider with no glass. I requested a glass of tap water too, having been ill for some weeks prior. This seemed to be too much trouble, along with a glass for the cider. I have the utmost respect for people working in hospitality and rarely give poor reviews. This, however, was necessary.
Julie R . 2021-09-26
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Popped in early afternoon whilst walking back from the Museum of Science and Industry with my daughter. There were a few restaurant bars along the way but I chose the one that looked more "child-friendly". Didn't realise that food was an afterthought and more emphasis was on the drink side of the business. No childrens menus/options at this can't-ina so expect to pay up for adult-sized portions. To the proprietors - If you're going to take a page out of authentic street food culture from my country (US) please, try harder. The "fish tacos" tasted like a deconstructed Filet of Fish (sans breading and cheese) with jalapeno tartar sauce. The "gauc" wasn't gauc - it just wasn't anything that anyone would serve you at any Tex-mex/Mexican restaurant in the States. My daughter and I were the only customers in the restaurant and we weren't asked once for a beverage refill (on one of the hottest days of the year so far) or if the meals were ok. The area we were sat in smelled like a loo and the strobe lights/loud music was hella annoying (I repeat, it was the early afternoon and we were the only customers). I get that you rely on the nightlife clientele. I made a huge mistake in thinking I could get a decent meal at a nightclub. I'm sure your bartending staff make a good cocktail but, unfortunately for y'all, I wasn't in the market to get schwasted with my 3 year old in tow. Yeah, I begrudgingly ate the food. In my defense, I needed something in my fuel tank in order to carry a stubborn toddler to the train station in the blistering heat with the start of a migraine (probably due to the sensory overload).
NicholeC292 . 2021-07-22
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I am disgusted with the service given here. After arriving me and my friend had to wait 40 minutes to be served at our table, after asking 3 different members to serve us. As well as the poor timings the staff were also unwelcoming and rude. Will not be returning would recommend going somewhere else !
Oleary18xx . 2021-07-16
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Called in on Friday for a quick drink and stayed the whole day, absolutely great bar, staff are fab, summer looked after us all day, we went back to the hotel to freshen up and still ended up back there! The service was just as...
jomB9757AT . 2021-06-06
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It's a lovely looking bar and sun trap in good weather. The staff are attentive enough, but it's let down by the toilets. The stall doors in the mens don't shut properly, which makes things tricky if you need to go.
638andyb . 2021-05-30
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38 Opinions
Awful - everything was awful - food service - everything. We went here for lunch and I regret setting foot in the place. When my food was delivered by ‘the manager’ he could not touch the bowl of pasta because it was so hot! My food was burnt, I sent it back, got attitude. It was pasta and cost £22, so, you know!! Told it would be here in 2/3 minutes - it was more like 15. By which time my friends had eaten. The attitude of the staff was very poor. Especially the ‘manager, with no authority to make a management decision’. He was grumpy, rude and had a bad attitude . I asked for it to be taken off my bill - the ‘manager’ said no, they can’t do it - it’s our policy that the staff have to pay for it, he said, if it’s taken off the bill !!! Really, so don’t go here if that’s the case as if you have rubbish food that’s burnt and you don’t eat with your fields the staff have to pay for it!!!! Checks consumer rights if I was you… I’d advise avoiding this awful place and go to other wonderful places in Manchester with great service and lovely food - you have a choice, choose a better place than this awful restaurant. Avoid - avoid..i
388 Opinions
Good for food service but sucks presentation and atmosphere. We're the future and the vegan label everywhere, it's rubbish and boring.
2162 Opinions
2688 Opinions
I am sorry to say that this was the most tasteless vegetarian meals I have ever ordered in a restaurant. I could not eat it. The flavours and ingredients were “off”. Left a full plate full after trying. It was inedible in my opinion. I wanted to say something but my partner paid up as he did not want any fuss. It was a complete waste of money. It was also freezing in there. Having said that the waitress was lovely.