Edina's in Perth & Kinross

My 10yo daughter and I had a reservation for 8pm this evening, under the name Gillian Birnie. When we arrived, we were summarily ignored by two different staff members, until I told one of them I had a reservation, at which point he ungraciously sat us at a table closest to the exit, didn't offer any welcome, and handed us menus (I had to ask for the children's menu despite it being obvious my daughter is a child). At no point during the process of making the reservation (over the phone earlier that evening) or when we were offered menus were we asked if either of us had any allergies. My daughter has a life-threatening allergy to peanuts and some tree nuts and carries an epipen. I am frankly astonished that this was not asked, and neither could I find any allergens listed on either the main or children's menu. When it came to ordering, again, no questions about allergies. My daughter wanted the children's chicken katsu curry, and in the light of a lack of allergen information, I asked if it contained nuts. After a moment of confusion, our waiter asked if she was allergic to nuts, to which I responded that she was allergic to peanuts and some treenuts. He asked which ones, and I said she was allergic to most, and gave peanuts and cashews as an example. Without missing a beat, he immediately stated that 'he wouldn't recommend' the curry because it might have nuts. Never having come across a chicken katsu curry with nuts as an ingredient, I questioned this, and asked him to check with the chef. He disappeared momentarily to arrive back and almost gleefully declared that it did indeed contain nuts, but when I questioned which ones, he wasn't able to answer, so again he went to ask the 'chef'. Imagine my surprise when the answer came back as peanuts and cashews, the very nuts I had provided as an example. I asked why there were no allergens listed on the menu and why we hadn't been asked about allergies, and how (if there were nuts present in the kitchen) we could be sure of no cross-contamination with any other dishes. He stated that there were no nuts in the kitchen which was confusing, and I asked how could there be no nuts in the kitchen if the curry contained nuts, was it not freshly prepared? He said it was freshly prepared (and if this is indeed the case, it begs the question as to why it couldn't simply be prepared without the nuts) but that there were 'protections' in place, without specifying what those might be. Given that nobody proactively asked about allergies, that no allergens were listed on the menu, and the information we had thus far about allergens as ingredients, I decided not to risk the life of my daughter by dining in your restaurant. It is inconceivable in this age of increasingly common life-threatening food allergies that your establishment does not have a clear protocol for protecting your consumers against encountering a possible allergen, and that your staff are not better trained to deal with these situations, when someone's life could be at stake. I am frankly astonished and hugely disappointed at the way we were treated throughout our short time in your restaurant, and hope that with this feedback you can make meaningful changes for both health and hospitality improvements which are in dire need. If you are pitching your restaurant as a fine dining experience, with prices to match, it begs the question as to why these considerations are not already in place.

Thoroughly enjoyed a lovely evening meal. Perfectly presented and tasted superb. An extremely helpful and friendly greeting by the maitre de. Helpful friendly waiters. Will be popping in for lunch before we leave. Thank you.

Had dinner there on Friday, partner had the Scallops which were miniscule & then the Green Thai curry which, as mentioned by others, was virtually inedible. We decided to book Sunday roast as we thought “ You can’t go far wrong with a Sunday roast”, how wrong we were. Immediately noticeable that we were given half a Yorkshire pudding each, who scrimps on Yorkshires? The seasonal vegetables were like tinned veg which had been roasted, again virtually inedible. The beef was obviously a budget cut & was tough to say the least. The hotel is supposedly a five star resort who, judging be previous reviews, are very quick to point out the restaurant is independent of the actual hotel. It be therefore begs the question why does the hotel continue to allow a substandard caterer to continue operating out of their hotel & damaging their reputation. Worth pointing out that, as mentioned in other reviews, the staff look very disinterested, indeed not one member asked us how the food was or asked us is we had enjoyed our meal, I can only assume previous responses to that question have opened a can of worms & is therefore not asked. The bar area should have someone in attendance at all times as waiting 10 minutes to order a drink or pay a bill is not acceptable. The Dunalastair is a five star resort, supposedly on a par with the likes of Gleneagles, sadly our experience was far from five star.

Visited today for “sharing steak night” unfortunately was disappointed to find “sharing” meant a one steak which we could have got from Tesco for £5/£6 Sides arrived prior to mains, when main arrived we were shocked to see one steak between us both, also sides arrived ahead of mains and with no plates to eat off along with no condiments. So very very disappointed won’t be rushing back and definitely won’t be recommending anyone who is visiting unfortunately

We arrived at Dunalastair Hotel Suites with high expectations for afternoon tea but unfortunately the staff let it down. The hotel was lovely and the food was delicious. The staff were very unfriendly and unwelcoming. When we arrived they did not greet us and we had to say we were here for the afternoon tea. To which a young man was told to take us down to the lounge. He disappeared and we were left wandering around until we found what we thought was the lounge and thankfully it was. The food was lovely but we were not told what the different items were. We had to wait ages for the sweet items to be served. No new side dish was provided after we had eaten the savoury items, even though the ones we were using had the residue of the haggis bon bons and toasted cheese on it. I had to cover my side plate with the napkin to put my scone on and the other little cakes. No replacement knife was given to spread the scone either so that had to be wiped on the paper napkin. We were not asked if we wanted anymore coffee or tea which is usually customary so had to ask for hot water. Really disappointed with the customer service it really let the experience down. We felt it may be because we had itison vouchers. We regularly use itison vouchers and if we like the place would then return for a meal or overnight stay. We regularly go out for afternoon tea and we all agreed taking everything into consideration this was probably the poorest one we have been too. We would definitely not be back and would not recommend it to anyone else. I feel that the hotel needs to invest greatly in staff training.

Extremely disappointed with our lunch experience. Nice looking property but the roast which was lamb (disappointing in itself) was really poor - very bitty and fatty. The starters were OK but all the food could have been warmer. The service - by the main manager...

Breakfast excellent , other menus expensive and choices poor , bar prices very high also...more like London prices.

We ate in Edina's for all 3 breakfasts, 3 evening meals and a lunchtime meal too. The waiting staff were very attentive and the food was fabulous, I loved the soups, they were always so tasty and the triple cooked chips are amazing! Kids loved...

Stayed in the hotel booked a table for dinner, firstly had lunch in the bar overpriced Greggs quality food. Before the evening meal thought we would have a drink in the bar, as we were going into the restaurant asked if we could put it...

I usually take negative reviews with a pinch of salt, and it is rare I would take the time to write a review myself. I arrived to a lovely hotel, which I could not fault. However the restaurant leaves a lot to be desired. We...

The restaurant needs to up its game. The food is not 5 star, 2 star at best. The chefs have a basic menu that they cannot even get correct. Despite covid, the timing of the food, the quality of the food and the management needs...

The hotel itself is fabulous. The food, unfortunately, is not. We are here now and dined in the restaurant and had high expectations based on the hotel website self hype, however, the food was disappointing. The restaurant needs to up its game to reflect its...

This is yet another 'rural' restaurant that charges 4 star prices for 2 star food and service. I waited to order drinks while three members of staff walked past without any communication. When I finally ordered, the waiter appeared to have little knowledge of the...

Afternoon Tea was a regretfully disappointing! We made a special trip out to Edina’s especially for the afternoon tea and what we were served is simply not acceptable for this kind of establishment. I was served a smoked salmon sandwich in which the Salmon had...

I went here with my twins - i specifically asked for plain sandwiches with ham/cheese or chicken - i got salmon/ egg/chicken - no ham/cheese ?! The quantity for 3 people was paultry - the choux pastry on the eclairs tasted of salt - they...

Having read some very recent negative reviews of Edina’s, I was nervous of eating here even when we were hotel guests. But it was worth trying, because the food was very good, the service attentive and the bar was well stocked. It’s not a cheap...

We nearly didn't go. We had read on here 'how terrible the food or service was', but ultimately, due to the lack of restaurants open at this time of year in this sleepy (but fantastic) part of the world, we decided to form our own...

We stayed for 3 night for the "Gourmet New Years Eve Package" I would have given our stay a 3.5/75. There were a couple of things that could have been improved, mainly with staff:- - Cream tea was served between 2-4. This wasn't communicated with...

We ate here for my husbands birthday and it was a total let down. The restaurant looked nice, but the service was appalling and the menu very limited. We did not get the food we ordered , the bottled water was plonked down on the...

The hotel itself and the staff are absolutely fantastic! That’s why it was a shocking experience to have the food at dinner which was BELOW average and overpriced. We were so upset that did not want to order the desserts for kids for the first...