Eat In House Cafe in Epping Forest

Probably one of the best dining out experiences for a long time. Good honest food at good honest prices. There were 15 of us in all for my wife’s birthday lunch. Because we have 7 grandchildren we wanted somewhere that could accommodate us in a family friendly atmosphere. Kirsty was our hostess for the afternoon and from the moment we arrived up until we left she was all over it. She instinctively knew what we needed and sorted us out accordingly. She was brilliant with the kids and nothing seemed like too much trouble as we trawled through the menu deciding what we wanted. My eldest son is a celebrity Tv chef and even he could not believe the level of service we received. A big THANK YOU to Kirsty for looking after us and the other Kirsty in the kitchen for the fantastic food and Simon for making sure the birthday cake was looked after until we needed it. All in all an excellent experience.

Delicious food. Had their mixed barbeque platter, chicken Karahi, mutton Karahi, pulao rice and butter nan. It was a work colleagues/brothers meet-up. Alhamdulillah best time I had in a long time. Had one family barbecue platter for the family on my way too. The staff was really warm and welcoming. Excellent service. Thank you

Night atmophere and great freindly staff. Nice little pub with a great feel.

Everything was cooked nicely however, I had found a black short hair inside my batter chicken ball and a short white hair in my egg fried rice. I had Chinese from here before and usually there isn’t a problem but this order went terribly wrong. My boyfriend had ordered for me and him to have a meal and new years and he even paid for 2 fortune cookies to open up as we go into new year and even asked over the phone if they have them. The lady on the phone said they did and still didn’t give us any in our bag. By the time I had gotten home with the food the restaurant was closing and I wouldn’t have made it back in time to take it back and tell them. After finding the hairs I’m sure you know I didn’t finish the food. It had put me off my meal and just made the evening really annoying.

A friend and I went for a meal last Monday 30th January. We arrived at 8.15pm and our order was taken very quickly, but not one thing was right. Both my friend and I ordered the vegetable and pasta soup, which on a positive note was delicious. However, my friend did not receive his at the same time. He waited patiently, then after ten minutes asked where it was. The waiter apologised, admitting he had forgotten. I had finished mine by then as my friend had asked me not to wait for him. For the main course, my friend ordered the vegan spaghetti bolognaise and I ordered pizza. My friend said his meal was tasteless and could have been hotter, and my pizza was barely warm, so I sent it back. I was promptly told that nothing could be done as the kitchen was closed (at 10 past 9?) so I mentioned that surely he still had access to a microwave. He commented that they don’t usually put pizzas in the microwave (Erm - I wanted it warmed up) but he did. For too long, though, as it was tough and inedible, so left it. We also asked for a jug of water. Along came a small jug despite there being two of us, and two dirty glasses, so we asked for two clean ones, which were then provided and should have been provided in the first place. Back to the jug, it was clearly a jug for one and not enough water for a whole glass each. For dessert, I ordered tiramisu and my friend ordered cheesecake, both of which were fine, but we had expected dessert spoons to eat with, not teaspoons… We had a 25% off voucher, which was why we chose Prezzo, but we will not be choosing the Buckhurst Hill branch again. The staff seemed in a rush to get rid of the customers who were left, so we didn’t order coffee, nor did we leave a tip, nor will we be returning, despite not being charged for the pizza I didn’t actually get to eat. Appalling service from a well-known and reputable chain.