Dunelm Cafe in Torbay

The artful dodger was closed. Is it now open? Ooooh that would be great...a five star then for sure

Unfortunately I had quite a odd experience here. Rooms and generally the hotel itself does require updating. Lift was working on/off which was a issue as I had a pram. Staff were generally ok but I can't help but feel as if any concerns were raised to the owners they would make excuses. They kept on saying we should report every issue but yet they weren't approachable or they were in denial. Doors were abit stiff and difficult to lock, there were issues in the bathroom in terms of flooding and opening a window was quite dangerous as they were heavy and quite old/stiff. When enquiring about facilities for my baby they said they simply do not stock any high chairs or cots which frankly is a health and safety concern. However when moving onto the accessing the 'heated swimming pool' we were informed by Mr Purewal that they do not switch it on as its a health and safety risk after 5 or 6 pm. When I questioned why they have advertised (online and infront of the hotel) about the swimming pool another member of staff then informed me that this is a old sign. I couldn't help but feel extremely disappointed. The breakfast was delivered quite well however food soon ran out. My words of advice to the owners is please do not be offended by this review. You surely must be aware of the changes required to the hotel. Carpetted bathrooms which are not hygienic? Leaking facilities in bathrooms? Window openings? Disability access/ramps? Changes to signs if certain facilities you do not provide? Please do not act or behave shocked when these issues are raised to yourselves. You as owners have a responsibility for the upkeep of this hotel. I urge you take this review as a polite notice to review your hotel as my experience has not been a pleasant one. People are paying customers/guests so please ensure before taking people's money you are indeed providing atleast a satisfactory service.

Absolutely dreadful, avoid at all costs. But, they did give me a refund.

Absolutely fuming. Ordered £50 worth of food, was taking ages to get here. Tried ringing them and got told they’ve tried to deliver it but I didn’t answer the phone. No body has rang me at all tonight. They told me the number ends in 157 so they’ve obviously typed it in wrong because it ends in 15. They’re saying they can issue me a refund but I’d have to go through just eat who we all know won’t refund me. There isn’t even an option on just eat to say my order never arrived.

Banging burgers and lovely staff all good for some top food . No