Dr Shake Express in Newcastle upon Tyne

jumbo sausage and chips was a bit light......NO SAUSAGE AT ALL....

The food is always great value for money and tasty! The reason we keep coming back is the atmosphere and the staff are just so friendly

Absolutely beautiful pizzas. I asked for extra garlic and they delivered. The staff are really nice. Please give it a try.

We only had drinks which, as you might expect here, aren't exactly cheap. We were met on entry and taken to our table. We ordered the drinks but there was little to choose from in terms of food. If you champagne and croissants this place might be for you. We struggled a bit to get someone's attention so we could pay and leave. They add a 10% "gratuity" to the bill, but this was actually highlighted. Sadly, although we were ushered in, our exit was very different. The staff were all grouped around the counter chatting away. They didn't even acknowledge our presence as we passed them to find our own way back to ground level. The whole concept of offering something you can charge premiun rates for rests on great service and quality product. We left here with the distinct impression that it's nothing more than 'get them in, rip them off with a 10% "gratuity", then let them wander off to find a venue that delivers real value.

Don't stay here. You're better off in the street. Room 28 houses a resident whose door was knocked on incessantly for 2 hours from 3.00am by an addict " wanting more". Whilst that's their misfortune and all sympathy, it clearly is not a pleasant place for "normal" folk. I was asked by drunks on arrival if I "fancied getting high". The landlords are only on it for money. Not hospitality.