Dotty's Teahouse Carshalton in Sutton

100% recommend Dotty’s Teahouse, had such a lovely experience here for my mums birthday. Everyone was very welcoming and the food was delicious. I accidentally booked a different day however they were so understanding about it and luckily was able to rebook me for the day I intended. Thank you so much!

I ordered an afternoon take away selection and collected from the shop. Everything we received in the box was very nice

A lovely teahouse we have enjoyed numerous times as a family. We visited recently for brunch to celebrate our son's birthday and we were looked after incredibly well, especially by Alma! The cakes, coffee, sweet treats were all spot on! Thank you

Fun Halloween breakfast. Very friendly staff and wonderfully decorated.

Love Dottys Teahouse. Lovely atmosphere, decor and delicious cakes. We also had a private function in Dottys tea garden. Lovely event and the venue is too cute. Thank you ladies!

Had a yummy lunch with the family…BUT the whole experience was completely ruined by the hostess called Alma (the Asian lady). She is incredibly rude and sarcastic!! She makes you feel like you are a massive inconvenience to her life and has absolutely no idea how to deliver customer service. Such a shame one person can ruin the whole afternoon. Have a look through the other negative reviews and most of them are about this same member of staff. I am very surprised the owner still employs such a horrible woman to work there!!!

Lovely customer service. Really enjoyed our afternoon.

Lovely high tea and service was really good. Staff are great.

Ordered a Victoria Sponge for my wife's 40th birthday and it couldn't have been better. Delicious, fresh, indulgent yet still light. Thank you for such a an amazing product.

Ordered scones and it was amazing. Staffs were friendly. Tea was nice. Great atmosphere. Overall, its a great place. Will be coming back for more scones!

Ordered scones and it was amazing. Staffs were friendly. Tea was nice. Great atmosphere. Overall, its a great place. Will be coming back for more scones!

Absolutely amazing little tea house, friendly and attentive staff with beautiful food. Had the tea for 2 and enjoyed it so much we were both full up. Thank you 🤩

Absolutely amazing little tea house, friendly and attentive staff with beautiful food. Had the tea for 2 and enjoyed it so much we were both full up. Thank you 🤩

I ordered the vegetarian afternoon tea to go which was great value for money. The cakes were divine. When I went to pick it up though they actually had prepared non-veg sandwiches, so I had to wait for them to correct this. It would be good to have more sandwich options rather than just meat and vegetarian e.g catering to pescatarians.

Went for the Swift-ea yesterday. Food was great and service by Claire was fantastic. Thanks ☺️

I recently took my two great aunts and my American cousin to Dotty's Teahouse for afternoon tea, and it was a lovely experience. The teahouse has a charming, cosy atmosphere that made us feel right at home. The afternoon tea was delightful, with a nice selection of fresh sandwiches, warm scones with clotted cream and jam, and a variety of sweet treats. The service was friendly and attentive, adding to the relaxed and enjoyable vibe. It was the perfect spot for a family afternoon, and we all left feeling satisfied and happy. Dotty's Teahouse is definitely a place I'd recommend for a cosy and fun afternoon tea.

Really couldn’t say enough great things about this tea house. I’m visiting family in England, and this was my first tea time experience. We all went out as a family, including the children, the youngest of the bunch being a 1 year old and 3years old. Dining with children of this age can be difficult with temper tantrums, and the everyday particularities of children; however Michelle and Alma made us feel so welcome and were super understanding. The children really took to them! In such a short time my children seemed like they found kindred spirits in them. Such an unexpected and wonderful moment to be shared with them. Now, about the food. I went for a tea experience, so I got the authentic English tea and scones with cream and jam. I was a little apprehensive about the English tea, because I’m more of an herbal tea drinker…. and I’m not a fan of milk; but I was delightfully surprised. I combined my tea, milk, and sugar as instructed and took a sip; 4 full tea cups later, I can now add English tea to my roster. They had a lunch menu available for the time we attended. I was thinking of ordering the chicken club…. But I was discouraged by the fact that sliced bread was used instead of a bun and decided against ordering. I ordered and cheese sandwich for my 1yeaf old… and when he decided to take over my scones with cream and jam I took a few bites of his cheese sandwich. The sliced bread was soft and had great texture. I instantly regretted not ordering that sandwich. The tea and scones were very filling, so I didn’t really have room for more food anyway. All in all the food was delicious, and the customer service was beyond what I expected!! Can’t wait to make at least one more trip back before the end of my vacay!

Michelle and Alma were so amazing. The food was delicious and filling and the tea was delightful. They were truly so friendly and personable and made my visit that much more special, especially while interacting with my little ones.

We bought a cupcake at the teahouse,and our experience was not at all enjoyable.The cupcake was rock hard and probably baked yesterday☹️

Took my mum here for afternoon tea for birthday treat. Was quite disappointed with the food, Sandwiches where abit slap dash not much filling in them and very basic, cakes were ok nothing special, I was expecting a bit more considering they bake all their own in house. There coffee was very nice however you had to pay extra if you wanted a cappuccino/ latte, thought that was abit cheeky considering how much you pay for afternoon tea, your first drink and any type of coffee should be included then anything after extra charges should be applied. The place its self was very pretty loved the decor and the staff were pleasant. They are kid and dog friendly which is a bonus. I’m not in a rush to go back, but if I do I will be trying the lunch menu instead.

Really enjoyed the tea! The Giggles tea was amazing! I almost didn’t try it because of its name, but it was delicious! I loved being able to order a baked potato. It was a lovely lunch and tea.

Somewhere make you feel good appetite, relaxed and happy!

Everything about Dotties tea room is fantastic. The staff are lovely and so accommodating, the food is delicious every single time and the vibe is always on point.

Went for afternoon tea. my friends birthday treat really lovely afternoon great service very lovely staff and owner amazing would definitely recommend to check it out

Really pretty cafe on the corner of the highstreet. Was recommended here by a friend so wanted to try it. Booked online which was an easy process. The place has seating inside and a few seats outside the front. It wasn't very busy during the day, we arrived at midday. The brunch option on the website wasn't available, just the lunch time menu. Not a lot to choose from. Food was standard for a cafe. Staff were helpful and friendly. The highlight for me was the selection or sweet treats at the counter. Everything made inhouse which was very appealing to me. Next time I'll just go for a hot drink and cakes.

Brilliant customer service and fabulous food yum yum 😋

Just phoned to book a dairy free afternoon tea and was told that they don't do it but they do do gluten free!! Not what I was asking for!! Not what it says on their website, very misleading

£4:50 for this tiny slice of cake :( . When I commented on how the slices used to be bigger was told “these are our slices now”.

Had a great coconut chai latte from these guys. Better than pret 🫶🏾🙌🏾

It was such an adverage experience with a massive service charge scones were cold and tasted like they were made yesterday

Had a lovely time for afternoon tea for Mother’s Day. My dairy free cakes and sandwiches were amazing and so tasty. Best afternoon tea I have ever had! Thank you.

Myself and my girlfriends booked the Dotty's after Dark for my 40th birthday get together. The staff were really lovely and welcoming. The venue was just perfect and had such a lovely vibe for a brilliant evening. The cost was reasonably priced. We ordered a variety of the platters which everyone loved and the selection was super yummy. Although, the chocolate platter was my favourite! A massive shout-out to all staff last night - Thank you.

I visited this morning with my mum. Very welcoming, friendly and the food was lovely.

Standard menu and food. Tried the rose latte which looked great but tasted like what it was - warm milk and syrup. Would return here to try the afternoon tea.

Went today with my 10 month old baby and my Mum. Got greeted basically at the door and seated straight away. Warm welcome and helpful. They cleaned the high chair before giving to us, without having to ask, which I very much appreciated. The baby changing unit was very clean and actually used it (I never usually use them at venues). It is quite high up on the wall but being 5'6 I could use it comfortably, just. Got the pancake stack (bacon, dusting of sugar and maple syrup) and pot of tea, came to £13 for both which was well worth it. Tea was loose leaf and delicious, tea set so cute too. Pancakes was tasty and filling which was a pleasant surprise as im usually hungry after. Atmosphere was very peaceful, warm and cosy. Decorated beautifully. Looking forward to going again very soon. Easy for a solo cup or tea but also great place for a special occasion.

Truly beautiful little tea shop. Best looking shop on the high street and perhaps in the borough. We went for the Afternoon Tea and the food was fresh and delicious. Staff are great and at noon on a Sunday the shop was about 80% full with people having tea, coffee, brunch and baked treats. Happy to recommend and will go back regularly.

Its quite expensive here and one of the staff are quite rude and blunt asking if I had a booking!?

We had a wonderful experience here celebrating a 90th Birthday. Delicious cream tea ,sandwiches & savories and plentiful tea !!! Friendly,helpful service ....can't recommend this place high enough.

Really lovely lunch would highly recommend the Welsh Rarebit with grilled tomatoes. A great big pot of tea to go with it. Fantastic service again and your staff are amazing. Thank you and look forward to visiting again soon.

Wonderful tea room. Delicious sandwiches, scones and cakes. Would highly recommended. Staff are friendly and accommodating. Good upstairs space for private hire.

Lovely warm welcome from staff. The service was very efficient and they checked about allergies and any requirements we may have. Food was excellent and very well priced.

Went in for the afternoon tea. Was told we needed to prebpok but the owner was ever so lovely and allowed us to order it. Everything was delicious as expected. Sandwiches were fresh. Spinach tartlet was mouth watering. Scones were to die for. Macha Battenburg was a new highlight The Lemon blondie and Raspberry Posset was the perfect end. Friendly service throughout, a beautiful lil Gem 💎 If you're ever this way, It is not to be missed.

Great venue for breakfast, lunch and Afternoon tea. I've sampled all 3 and they are excellent. They do other services too so take a look. Relaxed atmosphere and very friendly staff. Food is fabulous.

We had an afternoon tea as a baby shower for my daughter. We had a designated staff member ( excellent)plus bar and loo to ourselves which was great!food was fresh , tasty, plentiful -we all took a box home . Not cheap (about £40 pp) but fab quality.

We had a fabulous afternoon at dottys tea garden in Coulsdon - a baby shower private hire and Dotty’s team looked after us fabulously. Beautifully decorated and delicious cakes, sandwiches etc., we all loved the venue and team. Thank you! Highly recommend. 🍰🫖😊

We visited Dotty tea house for first time to celebrate my daughter big birthday wiry my granddaughter and husband . As it was a Saturday we had to order 3 afternoon teas and a child team and pay 50% upfront . It was £32 excluding VAT (which appeared on bill at end ). The afternoon tea was lovely . I ordered a couple of glasses of prosecco and one white sauvignon blanc. The sandwiches , scones and cakes were very nice and we were able to take away what we didn’t eat . However I was taken back when I asked for coffee and was told I could only have americano and would have to pay extra for a cappuccino!! My total bill came to over £160 which far exceeds what is value for money. I could have gone to Ivy for less and this is High St Carshalton !! Ifs nice and unique to Cadshalton to have somewhere nice but seriously overpriced . For my daughter birthday they added a lit candle to a cupcake which was part of the tea . I had a least expected a separate cake ! I understand the owner needs to make a profit but feel rhey have been excessive for the locality. The setvice , cakes etc were lovely but hope they do their homework with other nearby tea places ! Sadly because it was so expensive I cannot recommend to others to return if they are buying the afternoon tea.

Excellent Service and food was amazing. Everyone enjoyed themselves. We cant wait to visit again soon.

Dotty’s always goes the extra mile to make your experience special - I had written in the comments section when I booked the Wednesday Addams themed afternoon tea that it was an early birthday treat for my son and when we arrived to our black lace cobwebbed table clothed table and seated the staff came out singing happy birthday and had put a candle in one of the cupcakes on our afternoon tea. My son was equally thrilled and embarrassed. The afternoon tea was delicious, Dotty’s never disappoints with their food. The sausage rolls and tangy dip were an instant hit and my favourite was the death by chocolate pots ….. so mouthwatering! We had so much we couldn’t finish it all and we were able to box it up and enjoy it over the last few days. Definitely recommend Dotty’s to anyone wanting delicious food in a fun, retro atmosphere with friendly staff.

Lovely afternoon tea great choice and out requirements were fulfilled food fresh and lovely selection

Lovely decorations in the spirit of Halloween for our Wednesday high tea. Lots of gorgeous treats and tea included. Took some home as very generous amount

Such an amazing tea house. The staff are all so lovely and make you feel right at home. The food was spooktacular 👻 my daughter absolutely loved her Wednesday Breakfast and didn’t want it to end. We both had the best time. Thank you to all at Dottys 🖤

Ordered afternoon tea for collection. 2 non vegan and one vegan. Picked up order. Non vegan consisted of 4 full sized cakes each, 2 scones each, cream, jam and sandwiches. Vegan was one slice of cake, two scones, jam and sandwiches. Really disappointed with the small vegan box as I ordered the same last year and got 3 cakes and grapes, 2 scones, vegan butter and jam and sandwiches. I expected to get more than one slice of cake considering non vegans get 4 for the same price. They were all large pieces too. I complained and got a call from apologised and promised to send me a voucher via email. It's been over 2 weeks and I have received nothing. Customer service is poor. If you're offering a vegan afternoon tea at least make it consistent with non vegan. If you cannot do this then you shouldn't offer the service. We've had vegan afternoon tea from here on other occasions and it has usually been plentiful.

Amazing afternoon tea. So much thought went in to the presentation and everything tasted wonderful.

I went with 18 colleagues for afternoon tea to celebrate 1 of the parties upcoming wedding. The waitress was lovely so helpful Food was well presented and yummy Has the upstairs room which allowed us to spread out and mingle

Pre booked Afternoon tea ( Wednesday themed) It was done very well and beautiful food . Decorated lovely with witches hats etc and felt special . Quite magical . Menu with Wednesday Halloween themed food set menu. Maybe they should have had done with someone on the door to greet you and sit you down as we waited at the counter a while not knowing where to go. And they run out of orange juice on the first day on first sitting . Me personally prefer my savoury food hot like quiches and sausage rolls but that’s just my preference. The food was still amazing and so was dotty’s . My niece was in heaven and we loved the experience and the atmosphere. £19.99 per person a set high tea . They also had a set breakfast which was cheaper .

Service was great, great atmosphere and the food looks good just lacking in flavour

My 2 friends and I had lunch at Dottys Tea house, to celebrate my up coming birthday. I chose the eggs Benedict which is a favorite meal of mine. However I was a bit disappointed with this one. The muffin wasn’t toasted, so was cold....

We were a walk-in customer yesterday. We were seated quickly and given menus. I ordered the salmon and broccoli fritatta. I wish I had taken a photo as whilst it tasted good, it was honestly the smallest portion ever. It would have fed a child the cost was £8.50! After lunch, we opted for a sweet treat. My mum ordered a slice of lemon drizzle. It was dry, and I had absolutely no lemon flavouring in the sponge itself. We asked to replace it, which they did swiftly. However, what followed next was incredibly off-putting and should never happen in any food establishment. The server used her hands to put the cake my mum chose as a replacement onto the plate. I asked for some more hot water, just to top up the cup that is pictured with this review. I was refused.. honestly, what does hot water cost? What is the value of good customer service/ satisfaction? This is terrible customer service! If I had asked for a whole pot of hot water, I could understand. In conclusion, absolutely ridiculous, in my opinion. It's not our first time visiting. However, I will be in absolutely NO rush to head back, which is a real shame.

Kids Bkrthday party at Dottys Tea Garden. A great little party for my 5 year old girl. She really enjoyed it. Thanks so much 😊

My daughter treated me a birthday afternoon tea at Dotty’s today. We didn’t have a booking but within 10-15 mins we were presented with two amazing tier platters with a selection of sandwiches, cakes , scones and lemon posette. All fresh and delicious. Lovely service....

Gorgeous cafe, a real asset to the area. We were spoilt for choice. We had brunch and cakes. Lovely friendly staff. We will be back.

We visited for afternoon tea. it was absolutely lovely. The tearoom has a delightful quirky atmosphere and the staff were super friendly and helpful.

Friendly teahouse, good food but bit pricey Ordered house Welsh rarebit but a little confused when it arrived: excellent sour dough bread, loads of caramelised onion chutney and what looked cheese sliced or grated. The Diet Coke was flat- probably from a large opened bottle. I will probably go before 12 and have brunch menu or afternoon for cake and tea

Visited this afternoon, my daughter and I had a cream tea…. what was served to us I could have bought at Sainsbury! Jam and cream from sachets, very small scones, it did not blow us away!

Went with my friend to have afternoon tea at Dotty's Teahouse. Its my second time having afternoon tea here and it's always good. Great customer service, as the staff always ask if everything ok and even top up our tea. It was a hot day,...

We celebrated my Nan’s 60th wedding anniversary, unfortunately my grandad passed away and so we went out to celebrate on his behalf. I told Dottys Tea House and they surprised me and my nan with a lovely glass of bubbly and a beautiful dessert with a written message. Such a gorgeous little touch and my nan was very tearful and grateful. On top of this, the food was absolutely wonderful, everything was fresh and we were so full, we came back with treats and finished it off in the evening. The tea was plentiful which was nice to see as usually you only get a cup of two in other places. The atmosphere was lovely and the staff were brilliant. Thank you so much to the team, it’s our favourite little spot and we wouldn’t go anywhere else.

Very pretty little tea house/cafe. Friendly and helpful staff today. We had tea , coffee and 3 different cakes. The tea was delicious. The cakes were average-one was a bit stale-and they were on the small side. It is worth being aware that a piece of cake is roughly £5. I was a little bit shocked by this price-worth checking before ordering. A pot of tea for 2 was £6 something. The 3 stars is about the prices primarily. Not sure that I would visit again due to the price unfortunately. Worth knowing that they do have gluten free options.

Absolutely a superb experience. The tea room was very clean, and airy. Felt very much like a tea room should be. The staff were very friendly, and helpful. The food and drink was delicious. We will certainly be going again. We have had home delivery...

My friend joined me for breakfast, spotlessly clean, friendly, helpful staff. Food was superb + great atmosphere. Will return + suggest this place is well worth a visit.

We had afternoon tea at Dotty's. We had a lovely table downstairs due to mobility issues. The staff were very attentive but without being overbearing, so we were allowed to spend a wonderful afternoon chatting but never having to "ask" for refills. The sandwiches, scones...

Such a fun breakfast with the girls! Barbie tea! The food was beautiful and delicious! Thank you to all the staff!

I had two scones and the most delicious hot chocolate!

It's a sweet decorated venue for locals. Charging London price for lunch and tea. Tea cost £4.5 and cheese on toast cost £9. Club sandwich is huge none of us finished even half of it. Could be half the size and slight cheaper price.

I booked the afternoon tea at Dotty’s Teahouse for my friend and I to celebrate my recent birthday. We both said how much we enjoyed the afternoon tea and are looking forward to going back again. The staff were very attentive and looked after us...

We went to Dotty’s for lunch and were left slightly disappointed. While the design and decor was pretty and stylish, the food itself was average, and very, very pricey, with standard drinks over £4, and lunch mains around £7- £10. For this, you would expect...

We went on recommendation. We had booked. We had a lovely greeting. We ordered food and drink. Our food was cold. We asked for coffee shots in our drinks, there was no coffee in them at all. We wanted dessert. Not one staff member came...

We had great expectations but were disappointed. We were rushed several times to make our choices before we had even had a proper look at the menu. Obviously wanted us in and out as quick as possible. We expected a fabulous cream tea which we...

we came for the barbie brunch yesterday morning and had a wonderful experience. the staff were so lovely and accommodating and attentive which made it a great experience. the food was also fresh and enjoyable. the place was beautifully decorated. i would recommend it.

we came for the barbie brunch this morning and had a wonderful experience. the staff were so lovely and accommodating and attentive which made it a great experience. the food was also fresh and enjoyable. the place was beautifully decorated. i would recommend it.

I stopped here for a late afternoon cup of tea and a piece of cake . Tea was perfect sandwhich egg and cress tasteless. Slice of cake not the perfect light fluffy moist cake expected . Either too much butter or something. As it was looking more like a pudding the consistency. So sad as staff nice service good . Pretty tea room.

I booked the Barbie brunch for 5 of us, 2 adults 3 children. The staff were super friendly & lovely with the children. It was £20 each but in my opinion well worth it. Adults had a delicious coffee, kids had juice then we all...

Coffee is excellent but £5.25 for a sausage roll is just a joke ..it did taste good but still not worth £5..25 for one sausage roll ..that's just greed in my opinion

The service as always was fantastic. The waitress that served us was friendly, welcoming and very hospitable. She is certainly an asset to your team. It is one of the reasons why my friend and I enjoy going to Dotty's. However very disappointed with our...

The cream tea and service were great, however the reason I gave 3 stars relates to pricing. The website listed the traditional cream tea at £6.95 and I duly made my online booking. When we arrived the menu listed the traditional cream tea at £9.95....

Our cream tea was lovely but my problem was with the pricing. On the website the traditional cream tea was priced at £6.95. However when I went this afternoon we were actually charged £9.95 pp. A discrepancy of 50% is pretty shocking and very misleading. When I returned home after checking the website again I phoned up. I was informed that this had been pointed out by someone else but the website had not been updated. I don't know if other items are incorrectly priced but at its kindest this is very sloppy and poor.

Felt a bit rushed and food wasn’t as good as previous visits. No garnish or crisps with sandwich and boring plain teapot. Gone are all the original niceties of previous visits before refurb and expansion. Disappointed ☹️

We came for the first time this week. I bought the Barbie brunch as a present for my niece and we loved it. The food was lovely, fitted the theme perfectly & was such good value for money. We’ll definitely be back to try some...

Poor customer service. We rang up at 9.00am on the 2/8/23. The woman we spoke to was extremely rude. She said it was fully booked but its first come first serve. We didnt understand, we have a family or five and because we didnt want...

The millionaire cheesecake slice was dry and overpriced. It was bought for me and I was too ungrateful to finish it because it tasted too dry and sweet. I took one bite and had to bin the rest, which made me look like a right...

Such a gorgeous little gem. I took my LO as a treat after finishing school for the year (she’s 5) and Alma & Barbara we’re so sweet and attentive, making my LO feel so special and talking to her on her level. The hot chocolate went down well too! Probably one of the most delicious cups of tea I’ve ever had too (Ditty’s blend) and I wish they sold the teapots and cake stands as all meals will feel a bit boring for a while! haha. We couldn’t finish everything, though when it first arrived I thought we could, but they brought boxes for us to pack everything up to go) and my other LO at home finished the lot, so zero waste! Thanks for taking such excellent care of us and for making it such a special experience.

Wonderful selection of sandwiches, cakes, and scones, and bottomless tea! Music too loud and abrasive on arrival, but staff did change this. Extra vegetarian sandwiches provided after we pointed out that most in party are vegetarian (although we advised this on booking). A bit pricey, but a wonderful treat. Would recommend 👌

Pink atmosphere in this tea room, with lovely staff. The flower arrangements, the tables, the whole decoration makes you feel like in a garden and is relaxing. The food is really tasty and the cakes delicious.

I went with friends for a celebratory birthday afternoon tea. Thoroughly enjoyed it, nice selection on the cake stands, as much tea as you wanted and a good level of service.

It was lovely went for fathers day brunch Friendly welcome Great fresh food We took some home as couldnt finish Great decor

Absolutely lovely welcome from a warm and lovely lady. Service great. Beetroot & Rose Petal latte was outstanding.. lunch of couscous salad was gorgeous

Hello lovely’s 🌹, first time I’ve been here and I must say such a delightful place to be🧁💯, I had the jacket potato with fresh orange juice, for dessert scone with clotted cream and jam, excellent staff members, service with a smile, hygenically clean place, will come again 🌹💯

Highly recommend this lovely cafe! Selection of sandwiches, cakes, afternoon tea, milkshakes, coffees and ice cream. Lovely staff. Will be back soon!

Honestly too expensive and price didn’t match taste. Picked up 7 cakes, three brownies and 4 muffins for a get together. Came to 34.25! I won’t be going again as too expensive for me and muffin tasted dry.

Very expensive. Never had such a poor cream tea. Scones were dry and not enough cream and jam. Sandwiches filled with cheapest ingredients. 72 pounds for two people. Wouldn't go again. Wouldn't recommend

Took the wife to dottys for a special birthday treat. Was greeted pleasantly. Lovely table. Had an afternoon tea. This consisted of 4 finger sandwiches. Very nice. But the fillings were the cheapest they could be. Ham egg cheese. This came with 4 scones 2...