Dottie’s Desserts Blackpool in Blackpool

UPDATE...TO SAY YOU ARE THE OWNER IS SHOCKING THE WAY YOU SPEAK TO PAYING CUSTOMERS. WE HAVE BEEN BACK INTO THE SHOP AFTER YOUR FIRST ACUSTAION AND EVEN YOUR STAFF HAVE SAID YOU HAVE GOT IT WRONG AND IT WASNT US THAT WERE STEALING!!!! BUT YOUR STILL ACUSSING US AGAIN. IM SURPRISED YOU HAVE ANY CUSTOMERS AT ALL. SHOCKED is an understatement. Went to dotties this evening with my 2 children and partner. Ordered our food on the self checkout and sat and waited nearly 40 mins for our order which we had to shout over the counter and ask for as it was just sat under the headlamps. No at any point did any member of staff acknowledge that we were there. Food was OK but the wait was shocking. BUT then for the owner to respond to my partners review and presume we were the group that had been caught stealing from your shop and accused us off being that group is absolutely shocking. We have just been back to the shop to tell them that it's shocking and not really the best professional way to respond to customers and then tell us on your response that you don't want our custom anymore 🤣🤣 belive me I will not be spending anymore of my money in your shop. Shocking and so unprofessional.

The customer service here is shocking, not one member of staff came to see the 8 people waiting in the whole 40 minutes I was waiting for 2 cookie doe, will not be going here again. Lucky it got a 1 star. UPDATE: I've just been back to you're shop and proved it was not me who is a thief, I paid £32 to wait 35 minutes and now be called a thief.

Ordered a waffle - came stone cold Milkshakes melted because they was left for an hour waiting for a a driver and to top it off Family member with PEANUT ALLERGY ordered a Ferraro rocher milkshake which is peanut free for it to arrive with just peanuts and chocolate blended Absolute joke and should definitely have their food hygiene reviewed as staff clearly not aware of allergens

delivery was over an hour late, food was poor and soggy, but delivery driver was lovely and humreous, worker who took my phone call when i asked how long my food was going to be was rude and very dismissive.

Absolutely disgusting! Placed an order at 8.50pm. 2hrs later and numerous phone calls a delivery man turned up. The food was stone cold and looked like it had been transported upside down and the milkshake and ice creams had completely melted. Needless to say we refused the delivery. I called up half an hr after the food was meant to be delivered to be told its all ready and we are waiting for a delivery driver. 55 minutes later it turned up. So it had been sat ready for delivery for almost an hr. I dared to comment and was abused in social media. AVOID THIS PLACE AT ALL COSTS!!! In answer to your reply to me. The order ws sent back to the shop. Ordered at 8.50pm. Delivery 10.35pm. Hardly 60 minutes. I have all the screenshot of the order times, cctv footage showing me checking the order and yoir delivery driver returning to his vehicle with the order. I also have screenshot of the vile replies to me from your staff. Quite happy to post every single one on social media.

ordered from here at half 10, have waited 2 hours for my order an have had nothing…. Decided to call up the restaurant as stated the lines was currently closed What a absolute joke, won’t be ordering from here again an will be advising other people not to do so.

Great selection of ice cream and cakes. The apple pie ice cream was amazing. Will definitely go again 👍

Quality fresh desserts we enjoyed

My order was missing a dessert but the delivery driver was absolutely fantastic, he drove back to get it.

We ordered here for the second time and it’s safe to say i am truly disappointed we was waiting about an hour and a half bearing in mind we live about 5 minutes away. When the order finally got here we was told that one of the items that we ordered, the lemon drizzle traybake, wasn’t available so they compensated us with other things which we did not like. They should have called to ask what we would have liked instead or it shouldn’t have been an option to order as now it has gone to waste and so has my money. Also the sundae we ordered was mostly taken up by chocolate chunks that were very large.

Food took over 2 hours and was freezing cold

Ordered the 15 full size churros, only got 14 in the box and none were full size, they also had caramel in which we didn't ask for. Waited a long time even though we where told they would only be 10 mins, very underwhelming, first and last time i’ll be going.

I ordered a waffle and a can for delivery, and it took 2.5 hours to arrive and was cold upon arrival. The delivery driver didnt even apologise for the lateness, and upon ringing the store, they were polite but simply told me that it was out for delivery. I understand that this can be out of their control, but 2.5 hours is a bit ridiculous if you ask me.

my order took 2 1/2 hours to arrive, and when it arrived it was cold. the delivery driver didnt even apologise or anything.

Our cheesecake was out of date, date says use by 26th of September and tastes disgusting, was around 1 hour and a half late

I ordered the dipping box purposely for the white dip as I don’t really like normal chocolate for it to be delivered with no white chocolate dip which was stated on the menu to ring the shop and asked for a white dipfor the manager to state there was no dip when I proceeded to state I’d wasted my money on the dip she tried to mock me over the phone and laugh that I didn’t want the order only for the white dip item was collected refunded promised yet no refund awful customer skills avoid

I had a waffle and it was really hard too chew and not enough sauce disappointed

Amazing chocolate brownies I got a box full of them overflowing in fact n they taste next level, I've never had chocolate this tasty I feel like a rich person eating this delicious chocolate!!!! I'm on my 3rd day ov getting through them the box seems endless my teeth are falling out but I don't care too tasty lol

super quuck lovely deserts thanks.

A little late but well worth it! Absolutely amazing 💚

today I 3 order. 1 subway and 1 Mcdonald but 3 was not delivere. refund a complain.

don't make a simple accidental mistake it will lead to non existent delivery, rude members of staff and management unprofessionally dealt with complaint, will be avoiding from now on

Always amazing desserts, never had a bad order 😍

One of the best waffles ever. Perfect ratio of toppings. Ice cream was delicious. Delivery super, to Kirkham too, and what a lovely pleasant young man. Will definitely order again!!!!!

I’ve ordered twice now a strawberry milkshake it was amazing I also got some freeze dry sweets which were very good to.I had no problem with my order and staff were nice.not got a bad word to say about them

I ordered a Kinder Bueno & Nutella cookie dough and a Peanut Butter stack. The cookie dough had a lovely crinch to the outside and was warm and soft in the centre just how it should be. The peanut stack was very sweet but delicious. Will order again.

Can’t fault the order, waffle not for me but the pancake stack/chocolate cake/ice cream & cheesecake were all unreal 👌

Can't fault anything from here, the desserts are amazing and they're extremely generous with toppings. Definitely worth a visit 10/10

Waffle doughie and cold, delivery was half hour late

best milkshakes and food however delivery time is always late and takes well over hour to get there if your lucky need to get better delivery sorted but milkshakes and food 5/5

Food cold and missing ingredients staff rude when approached about the missing item refused to replace or refund. Also lied saying that they had spoken o the manager who initially approved replacing items , then asked to speak to manager passed on to another staff member who then said there was no manager in store that evening. Would not recommend.

Ordered for delivery on Blackpool eats took over two hours to be delivered from paying for the order. The cookie was rock solid like frozen and the dog ice cream was frozen sold he's still not been able to eat it after leaving it 30 minutes. The tray bake we ordered was shocking not even their own products bought from somewhere else. Absolutely shocking and a lot of money wasted £26 pound my order was. Never again am I making this mistake. Don't order from here

We order from Dotties quite regularly and always order 2 sundaes. Most times the order comes within a good time frame and the food is always 10/10 for us however, it’s so unfortunate that when it’s late, it’s LATE! We recently waited over 3hrs for an order of 2 sundaes - reading other reviews the response from dotties is likely to advise that they update the delivery time within the app to give the customer opportunity to cancel… whilst this may be the case for some orders, our delivery time was changed from 8:45pm to 9:15pm and we had a knock on the door at 11:15pm with 2 melted, inedible sundaes which we rejected. I called the store to check on the delivery and the person who answered was polite and explained “we are waiting on delivery drivers” and in response I asked “do you know roughly how long that will be?” to which they replied “I couldn’t say… sorry bye”. The next day we called the store and the manager was very apologetic and understanding but advised they couldn’t issue a refund because it had been ordered through Blackpool Eats. Almost a week later, we still don’t have our money back and our order was close to £20 - so so disappointed as they are the best sundaes in Blackpool but we won’t be ordering from here again.

I usually love this place for deserts but recently and today was terrible . A £8 desert cake thing that is worth £3? Came all messed up to! The milkshakes was all melted when we got them it was like water 🫠 £25 on rubbish

took over 2 hours to be delivered, food arrived cold not happy

Paid the money and nothing arrived, rang the store to which they told me it’s on the way and it’s now an hour after the eta and I contact anyone at the store cause it’s closed. Would not recommend… waste of time

waited an hour and half to call to be told they couldn't give me a delivery time. had to cancel wast prepared to wait any longer.

order didn't arrived but processed? and credited. Need a refund!!

food didn’t come until almost 2 hours after i’d ordered it.

A great place to order deserts from the milkshakes are pretty good too

Lovely chocolate fudge brownie sundae, ordered in advance and arrived bang on time. Wasn’t melted at all, perfect!

3-hour wait and then I called them. They said the food left an hour ago. I called 4 more times and they kept saying there was a bad signal and keep putting phone down 😤😡 #hangry #terribleService/update it been 11hours and still no sign of food 😒

had to warm the waffles up as theyy was stone cold seem like they been sat pre-made all day as it was so rubbery nothing was warm or hot i wouldn’t waste my money again at dotties

Food was bland and only Luke warm, also later than the timer said it would be delivered.

Order says it’s arrived but it hasn’t

Wish I had read the reviews on here before ordering on Blackpool eats. Very rude and aggressive driver because he could not locate the address. Firstly was very aggressive to my wife (sat in the passenger seat) them came across to myself and started to throw a receipt in my face. Cheesecake all over the lid of the box because of the drivers tantrum apon delivery I presume. Absolutely awful and will not be ordering again. Order was Over 40 mins late also, everytime we called just got told It was with a driver in a silver car? We parked at the main entrance for over 30 mins to make sure we didn't miss him/her. Absolutely avoid at all costs. **update following Dotties reply, this is a load of tripe, we order regular to the caravan and this has never been an issue before, there is nothing wrong with the address, it's the platform that routes it..... (your words not mine) Also still no explanation on the aggressive driver towards my wife and I, shoving the food through the window and pushing a receipt in my face showing me the platform had printed a slightly different address..... Highly recommend to STAY AWAY! 😢😢😢

Ordered from here tonight in-store. Staff were lovely, more so the blonde one who served me. The food was great, still hot when I got home. Will definitely be returning

The order was late and i already put in a complaint but when it was delivered the driver was lovely and the food was fine so im alright about it not being on time

Order 2 waffles one was undercooked and the other was so over cooked it was crunchy and unedible , had to wait about 35 min as a walk in and the price did not match for the food Quality, staff seemed to be training others and was unorganised the only good thing that they was very polite and friendly other then that don't think I'll be back.

We ordered 2 pure strawberry indulgence waffles. We expected them to come with lashings of chocolate and plenty of strawberries. When the waffles arrived there was very little chocolate! Very disappointing considering we have visited previously and ordered exactly the same thing but got a much better serving of chocolate. The waffles were as good as plain but with strawberries on top. Not very indulgent as stated in the product name!

Poor delivery service same rubbish as your reply on most reviews was busy surly if this keeps happening get another driver to provide better customers service or cancel taking orders till for filled existing orders 2 hours for 2 cookie dough with stale brownie on top first and last time I order from this place

Late delivery and items missing

I must say avoid these ‘new’ the trays. Absolutely awful. I ordered the ‘Milkybar’ tray. I tell you something that was not Milkybar. It didn’t have any white sauce, no buttons and oh it was cheap Asda white chocolate. When I turn up to the shop EMPTY I pretty much expect to get my tray within 5 minutes at least as it’s just some ice cream in a tray and chocolate added on top. But nooo the girl serving thought it would be a fun idea to put my ice cream in the tray then leave it for 5 minutes serve another customer who just came in then leave it another 5 minutes whilst she serves the next customer that came in (bare in mind the shop was boiling hot) then she takes it to the back somewhere and serves another customer.. then I see my tray come from the back and she pops it in the freezer at the front for 2 minutes then she’s starts pottering around. Shockingly the last customer that came in which was 15/20 minutes after me got their ice cream and milkshake first. Which baffles me when I arrived at the shop it was empty 🤔 then the girl hands me my tray in some foil and says ‘sorry it’s melted it’s boiling in here’ no hun you’ve just left it out for 15-20 thanks to this by the time I got home (5 minutes away) it was ice cream soup with awful cheap chocolate on top. False advertising. If I was the owner I’d take a good look at the staff and how they work. You had that 1 girl at the front and 3/4 in the back doing god knows what? You don’t expect to physically go to the shop and end up with something to awful. I’d expect it fresh, nice and actually what’s advertised as soon at that ice cream hit the tray. In reply to you Sonia: I assure you I was not told off any substitute with the tray and your staff are lying to you or I would not have accepted also if there was problems with the machine, they should have made me aware and I would have ordered something else. It’s not acceptable how it was all handled. If the ice cream wasn’t left for 15/20 minute on the side a 5 minute drive would not have made a difference.

Absolutely amazing definitely ordering again highly recommend 5⭐️

Take away, delivery but oh my what a variety. Absolutely recommend this place. Kids said better than nitros

Really nice, the milkshake was thicker than normal which I really liked ! We ordered the skittles and kinder and we wanted another after it🥰 came10/15 mins early - thank you x

ordered one item and took 2 hours to arrive. Not the best quality.

Pick up of the order was a straightforward experience and the order was ready at the time stated. Disappointed with the order, build your own pancakes which were quite pricey were very poor quality for the price, very very rubbery as if they had been microwaved and also very thin, a million miles away from the fluffy pancakes that were advertised and an expensive £2.49 scoop of ice cream missing from the order.

Took a hour and 40 mins to be delivered but worth it x

We haven't been for a while so we went today. The shop looks amazing. Staff are amazing as always. We be back next week 🤪

Paid £24 for 2 milkshakes and 1 waffle, took over a hour to come and the waffle was so dry with barely any sauce.

Food was late and milkshake didn't look like the picture had no biscuits in

when the food arrived it was luke warm and rock solid not up to the standard i had last time. it was burnt and only i had one bite of it. the food was delayed 1 hour and with this it was still late. A refund would be the only outcome in which i am satisfied.

the red velvet cookie dough was amazing 10/10

Delivery 5 mins late but no fuss. Everything is delicious, you’ll need a strong jaw for the milkshakes because they’re THICK. Not tried our tray bakes yet as the sundaes knocked us out but they look amazing. 5* excellent value for money

Ordered from here a handful of times and EVERY SINGLE TIME the delivery service is absolutely HORRIFIC. Only a simple order and the delivery time is always well over 1.5 hours. Whenever I’ve called to ask for a delivery update they just say ‘it’s with the driver now’. Definitely won’t be using again and I’d recommend anyone to stay well clear **UPDATE - after being told 3 times the order is on its way and once that it had gone to the wrong address the shop is now shut and 3 hours has passed since ordering. Absolutely awful place

Over an hour late with the delivery on a Monday night, rang to be told the driver was on his way, for it to never turn up. only ordered 2 milkshakes and were located 10 minutes away from the shop.

it arrived late, cold and disappointing. won't be ordering again.

They missed part of my order i rang back the gentalman on the phone said he would have someone bring them out to me as i didnt want a refund because they where for my autisic son and he had his mind set on them. 2 hours later still havent turned up tried to ring twice and just keep getting cut off. :(

Tasted lovely but the ice cream had melted

so the food came cold which was no problem since we got mostly sundaes, the cookie dough however was over baked unfortunately. Almost broke a tooth !

I got a brownie cut off box, WOW the size of it was huge!!! Would 1000% recommend such good value. Never disappointed with Dotties the quality it 10/10 every single time!

was approx 20 minutes late crepe was hard and dry ordered 2 sauces only one sauce on and that was a little bit in the corner

Special to the lovely girl on the phone who helped with some technical difficulties on the app! Food was great as usual cheers xx

First time using Dotties and will definitely be ordering again

Welcoming staff and delicious milkshakes, wallings ice cream and dessert section was amazing plenty to chose from. Would definitely recommend

Completely confused about the time schedule and the order. Me and my partner ordered at half 9 for as soon as possible delivery. We rang the shop and the staff member was polite and completely understanding in the situation and let us know that we would get our order, delivery took 40 minutes so ice cream was melted and not only that but the cookie and cream milkshake also had a tiny bit of cardboard. The delivery driver was polite and understanding in the matter

Amazing thank you for your service

very good could taste the white chocolate alot

Arrived late and wrong milkshake asked for banana and got milkyway

Order took 2 1/2 hours to arrive, food was good but the eclair had synthetic cream which tasted cheap, prices a bit high too.

order late by over 2hrs. Submitted at 2035hrs, arrived at 2250hrs. Disgraceful service. All hot food was cold and unable to eat crepe as knife wouldn't cut through it. I have requested a refund. Time will tell.

always delivered fast and always delicious. thank you

Ice cream was all melted and and over flowing out of plastic container. Apple pies were Luke warm.

Freezing n hard the topping was hotter then the waffle itself

Okay okay so I’m thinking 1 bad thing about the food. the brownie pieces on my waffle was crunchy not soft and gooey like a brownie should be and yeah the brownie literally crumbled lol. The waffle its self was so good but I didn’t like the marshmallows as they aren’t labelled that they are flavoured like a raspberry or strawberry flavour but yeah other than that I think it was pretty good xx

Ordered 2 waffles,waited for delivery 2,5 h ……

Delivery time was on point considering the distance and the food was nothing less than delicious 🙌🏽

the icecream was melted when i went to pick it up

Please be careful when ordering! We have just received a drink with pieces of blended plastic wrapper and paper inside. The young girl I spoke to was very apologetic and stated it was likely due to new staff, but this matter must be addressed as it’s a health and safety issue. You cannot be selling drinks with potentially harmful objects in them. PLEASE ensure all staff are fully trained before allowing them to prepare something for consumption and observe them properly while they do so. I used to be a team leader at Costa and I’m honestly baffled how anyone could mistakenly put wrappers into a blended beverage. My question is what are the team leaders/managers doing if not assuring procedure is followed and drinks are made to standard? Do better.

3 hours late for a milkshake so 4 hours in all wait for one milkshake never again would I order from here asked for my money back on just eat and dotties has refused. Why. I waited 3 hours for a rubbish milkshake never again would I order from here it’s the longest takeaway ever !!! Lies of staff telling me delivery driver has set of 2 different times. Take my money no worries il just never order from this time wasting place again.

Order was 2 hours and told it would be longer. the woman on the phone told me the order would be cancelled when I asked to cancel it and then I woke up to a text from just eat saying The restaurant isn't going to give you any money back for your delayed order. They say: "We're really sorry your order wasn't delivered on time. Our restaurant was busier than we expected." So I never got the order delivered and I'm not going to get my money back! this is really poor. Avoid this place at all costs

Ordered a waffle with extra toppings it come undercooked with hardly any chocolate sauce on it and 3 little brownies on top nearly a tenner shocking

I made an order 2 hours ago now and still waiting I rang them after 50 minutes they told me they was waiting on a driver and there busy but my order will be will be soon another hour has now passed I’ve rang them there telling me there still waiting for a driver and there very busy still waiting as of now for my dessert to arrive but if it’s been ready for an hour an half waiting to come very much doubt it’s going to be any good, but this wait time is a joke sure I’ll be back to leave a review on the dessert when it eventually arrives

it was the longest order time ever 2 hours and 5 mins late!! Seriously my son enjoyed the milkshake so not all bad. 👍 although waiting for a delivery for 2 hours n 5 min for a milkshake so 3 hours in total wait for one milkshake I definitely won’t be returning after being a loyal customer for 2 years. Thank you dotties on the milkshake even though I waited 3 hours in total 👍

I ordered at 8:15pm and still waiting for my order :( I called and they said they was waiting for a driver and my order would be next, another hour later and it’s still not here :(

doesn't happen often but last 2 times have been pretty slow with Deliveries, and this time was around an hour and 30 late and also substituted for something without even calling, I wasn't in a rush for receiving this order but its just a bit disappointing to see it like that, also not taking money off for it being particularly late and also exchanging for something they didn't have in stock

This was clearly a really busy weekend for Dotties so I’m not going to comment on delivery time when to an extent it’s out of their control. However, the food was amazing, excellent quality, hot (items meant to be hot) and cold items not melted. Taste was fantastic and their customer service was amazing. Professional, polite and conscientious. Good food is always worth the wait. If you want a genuine, fresh, well cooked and prepared food this is your place. Thank you :-)

Slow delivery but worth the wait for the delicious food! Highly recommend the peanut butter stack, yum!

Ordered a sweet treat around 9pm after my girlfriend got home from a hen do. Order estimated around 9:30. Didn’t arrived. Clicked on “order not arrived”, changed my order time to 10pm. Didn’t arrive again. Complained a second time, changed my order time to 10:20pm, didn’t arrive for the 3rd time. Asked for my money back, no response. Tried to ring the phone number, unrecognised number. So I got no food (2 hours later at the time of typing this), no refund, and can’t ring to complain.