Dottie’s Desserts Blackpool in Blackpool

Placed my order at 21:15 my food arrived at 23:00. Estimated delivery time kept changing. My waffle arrived stone cold and ice cream sundae arrived melted. Delivery driver gave no explanation or apology. Awful service, estimated delivery time was 30-40mins it took 1 hour 45min to turn up.

When ordering it stated 40/55 minutes but took 1 hour 25

We do enjoy the food from Dotties, however the ETA is not always right. I called the store after it was marked off as being delivered to be told it was just leaving and would be with us shortly after. Another 20 minutes passed and still no sign of the food, and was advised it was still with the driver. When the food arrived, 40 minutes after it had supposedly been delivered, the pancakes and waffle were cold. I called the store to let them know but have now been refused a partial refund.

I had a freezing cold waffle sent to me, then to top it off a had one mouthful of a sundae and had to pull a sharp piece of plastic out of my mouth I’m pretty sure I asked for a strawberry and white chocolate sundae I must’ve missed the added extra of plastic.

Well worth the wait. We love Dotties ❤️

First time ordered from them & was a great experience! Worth every penny & will return in the future.

stay away ordered food at 21.45 and arrived 00.23 all food was cold told them about it all they kept saying was it's with the driver shocking definitely going somewhere else next time

worth waiting for lovely sundae and cheesecakes

Lovely desserts! Look and taste amazing and huge portions too.

Ordered a Ferrero Rocher milkshake and received a thin milkshake that was made with choc sauce and peanuts, was hesitant to even leave the review as the owner is quite passive aggressive in their responses.

the doughnuts i ordered was SO good i would definitely buy them again😍 delivery was quite fast too🥰

Amazing delivery kept up to date and all fresh 👌 helpful driver

Came late by an hour and hot food was freezing my cream was melted plus missing ice cream with some deserts! Wouldn’t recommend

Food was late and wasn’t even worth waiting for the food is cold and the milkshake is all watery I’m fuming waiting for nothing

We are regulars of dotties we have always had great service and would recommend them every time. We don’t go anywhere else

Ordered food at 10pm last night, I rang them at 11pm and they said " oh sorry our driver has just walked through the door I’ll hand it straight over and he will be with you soon" Got to 12am they got here, no apology nothing for being late. Food was stone cold and milkshake was warm. Another thing I’d like to mention is that they offer you to get your money back due to it being late, I got a message this morning at 9am " the restaurant isn’t going to give your money back for your delayed order " Why have it as an option then if you’re not going to do it. What a joke 😒 It’s a shame as they used to be so good. Disappointed and won’t be ordering from them again ☹️

Good come cold and melting and was late and for what u pay not very nice and disappointing

It’s a shame because Dotties used to be such a good place, I waited 2 hours for my food and drink to arrive and when my order got here they didn’t have the manners to apologise and the food was cold bare in mind it only takes 10 minutes to get from them to me. Very disappointed!

UPDATE...TO SAY YOU ARE THE OWNER IS SHOCKING THE WAY YOU SPEAK TO PAYING CUSTOMERS. WE HAVE BEEN BACK INTO THE SHOP AFTER YOUR FIRST ACUSTAION AND EVEN YOUR STAFF HAVE SAID YOU HAVE GOT IT WRONG AND IT WASNT US THAT WERE STEALING!!!! BUT YOUR STILL ACUSSING US AGAIN. IM SURPRISED YOU HAVE ANY CUSTOMERS AT ALL. SHOCKED is an understatement. Went to dotties this evening with my 2 children and partner. Ordered our food on the self checkout and sat and waited nearly 40 mins for our order which we had to shout over the counter and ask for as it was just sat under the headlamps. No at any point did any member of staff acknowledge that we were there. Food was OK but the wait was shocking. BUT then for the owner to respond to my partners review and presume we were the group that had been caught stealing from your shop and accused us off being that group is absolutely shocking. We have just been back to the shop to tell them that it's shocking and not really the best professional way to respond to customers and then tell us on your response that you don't want our custom anymore 🤣🤣 belive me I will not be spending anymore of my money in your shop. Shocking and so unprofessional.

The customer service here is shocking, not one member of staff came to see the 8 people waiting in the whole 40 minutes I was waiting for 2 cookie doe, will not be going here again. Lucky it got a 1 star. UPDATE: I've just been back to you're shop and proved it was not me who is a thief, I paid £32 to wait 35 minutes and now be called a thief.

Ordered a waffle - came stone cold Milkshakes melted because they was left for an hour waiting for a a driver and to top it off Family member with PEANUT ALLERGY ordered a Ferraro rocher milkshake which is peanut free for it to arrive with just peanuts and chocolate blended Absolute joke and should definitely have their food hygiene reviewed as staff clearly not aware of allergens

Absolutely disgusting! Placed an order at 8.50pm. 2hrs later and numerous phone calls a delivery man turned up. The food was stone cold and looked like it had been transported upside down and the milkshake and ice creams had completely melted. Needless to say we refused the delivery. I called up half an hr after the food was meant to be delivered to be told its all ready and we are waiting for a delivery driver. 55 minutes later it turned up. So it had been sat ready for delivery for almost an hr. I dared to comment and was abused in social media. AVOID THIS PLACE AT ALL COSTS!!! In answer to your reply to me. The order ws sent back to the shop. Ordered at 8.50pm. Delivery 10.35pm. Hardly 60 minutes. I have all the screenshot of the order times, cctv footage showing me checking the order and yoir delivery driver returning to his vehicle with the order. I also have screenshot of the vile replies to me from your staff. Quite happy to post every single one on social media.

delivery was over an hour late, food was poor and soggy, but delivery driver was lovely and humreous, worker who took my phone call when i asked how long my food was going to be was rude and very dismissive.

Great service. Food and milkshakes were beautiful. Great service from the delivery man too. Handled with care also delivered with a smile and care ❤️ will be ordering again and I highly recommend 😍

We always look forward to having a dotties, so does our family every time they come over from Leeds. When we have ordered it’s never been late and the desserts we love, would highly recommend dotties 5/5

ordered from here at half 10, have waited 2 hours for my order an have had nothing…. Decided to call up the restaurant as stated the lines was currently closed What a absolute joke, won’t be ordering from here again an will be advising other people not to do so.

Ordered at 22:25 to be told delivery was around 23:05 to than be told it was running late to than not receive the order at all and when I attempted to contact them they had closed! Still no refund given either very disappointed

Great selection of ice cream and cakes. The apple pie ice cream was amazing. Will definitely go again 👍

never received the order. cancelled on the phone with the restaurant, as they didn't have enough delivery drivers to fulfill the order. however app says delivered

The food was over an hour late and I couldn’t get in contact with the restaurant

Everyone loves Dotties in our house!

Our order took over an hour and a half to be delivered. I rang up after an hour to be advised our food was out for delivery, we then waited an additional half an hour plus for it to arrive. The hot items (brownie & fudge cake) were absolutely freezing which I said to the delivery driver was really disappointing after such a long wait when the item is to be served warm. Really dissatisfied.

This was properly the second worst dotties order I have received did not enjoy the milkshake at all bigger chunks of chocolate inside milkshake was very thick felt like I have sat and just eaten a tub of ice cream instead of a milkshake effect

The crepe wasnt to good it was rubbery and hard to chew

very nice food good quality good preparation good all round very happy 10 ⭐

Quality fresh desserts we enjoyed

My order was missing a dessert but the delivery driver was absolutely fantastic, he drove back to get it.

We ordered here for the second time and it’s safe to say i am truly disappointed we was waiting about an hour and a half bearing in mind we live about 5 minutes away. When the order finally got here we was told that one of the items that we ordered, the lemon drizzle traybake, wasn’t available so they compensated us with other things which we did not like. They should have called to ask what we would have liked instead or it shouldn’t have been an option to order as now it has gone to waste and so has my money. Also the sundae we ordered was mostly taken up by chocolate chunks that were very large.

my order took 2 1/2 hours to arrive, and when it arrived it was cold. the delivery driver didnt even apologise or anything.

Food took over 2 hours and was freezing cold

Ordered the 15 full size churros, only got 14 in the box and none were full size, they also had caramel in which we didn't ask for. Waited a long time even though we where told they would only be 10 mins, very underwhelming, first and last time i’ll be going.

I ordered a waffle and a can for delivery, and it took 2.5 hours to arrive and was cold upon arrival. The delivery driver didnt even apologise for the lateness, and upon ringing the store, they were polite but simply told me that it was out for delivery. I understand that this can be out of their control, but 2.5 hours is a bit ridiculous if you ask me.

Our cheesecake was out of date, date says use by 26th of September and tastes disgusting, was around 1 hour and a half late

I had a waffle and it was really hard too chew and not enough sauce disappointed

I ordered the dipping box purposely for the white dip as I don’t really like normal chocolate for it to be delivered with no white chocolate dip which was stated on the menu to ring the shop and asked for a white dipfor the manager to state there was no dip when I proceeded to state I’d wasted my money on the dip she tried to mock me over the phone and laugh that I didn’t want the order only for the white dip item was collected refunded promised yet no refund awful customer skills avoid

Amazing chocolate brownies I got a box full of them overflowing in fact n they taste next level, I've never had chocolate this tasty I feel like a rich person eating this delicious chocolate!!!! I'm on my 3rd day ov getting through them the box seems endless my teeth are falling out but I don't care too tasty lol

super quuck lovely deserts thanks.

A little late but well worth it! Absolutely amazing 💚

today I 3 order. 1 subway and 1 Mcdonald but 3 was not delivere. refund a complain.

don't make a simple accidental mistake it will lead to non existent delivery, rude members of staff and management unprofessionally dealt with complaint, will be avoiding from now on

One of the best waffles ever. Perfect ratio of toppings. Ice cream was delicious. Delivery super, to Kirkham too, and what a lovely pleasant young man. Will definitely order again!!!!!

I’ve ordered twice now a strawberry milkshake it was amazing I also got some freeze dry sweets which were very good to.I had no problem with my order and staff were nice.not got a bad word to say about them

Always amazing desserts, never had a bad order 😍

I ordered a Kinder Bueno & Nutella cookie dough and a Peanut Butter stack. The cookie dough had a lovely crinch to the outside and was warm and soft in the centre just how it should be. The peanut stack was very sweet but delicious. Will order again.

Can’t fault the order, waffle not for me but the pancake stack/chocolate cake/ice cream & cheesecake were all unreal 👌

Can't fault anything from here, the desserts are amazing and they're extremely generous with toppings. Definitely worth a visit 10/10

best milkshakes and food however delivery time is always late and takes well over hour to get there if your lucky need to get better delivery sorted but milkshakes and food 5/5

Waffle doughie and cold, delivery was half hour late

Food cold and missing ingredients staff rude when approached about the missing item refused to replace or refund. Also lied saying that they had spoken o the manager who initially approved replacing items , then asked to speak to manager passed on to another staff member who then said there was no manager in store that evening. Would not recommend.

Ordered for delivery on Blackpool eats took over two hours to be delivered from paying for the order. The cookie was rock solid like frozen and the dog ice cream was frozen sold he's still not been able to eat it after leaving it 30 minutes. The tray bake we ordered was shocking not even their own products bought from somewhere else. Absolutely shocking and a lot of money wasted £26 pound my order was. Never again am I making this mistake. Don't order from here

We order from Dotties quite regularly and always order 2 sundaes. Most times the order comes within a good time frame and the food is always 10/10 for us however, it’s so unfortunate that when it’s late, it’s LATE! We recently waited over 3hrs for an order of 2 sundaes - reading other reviews the response from dotties is likely to advise that they update the delivery time within the app to give the customer opportunity to cancel… whilst this may be the case for some orders, our delivery time was changed from 8:45pm to 9:15pm and we had a knock on the door at 11:15pm with 2 melted, inedible sundaes which we rejected. I called the store to check on the delivery and the person who answered was polite and explained “we are waiting on delivery drivers” and in response I asked “do you know roughly how long that will be?” to which they replied “I couldn’t say… sorry bye”. The next day we called the store and the manager was very apologetic and understanding but advised they couldn’t issue a refund because it had been ordered through Blackpool Eats. Almost a week later, we still don’t have our money back and our order was close to £20 - so so disappointed as they are the best sundaes in Blackpool but we won’t be ordering from here again.

I usually love this place for deserts but recently and today was terrible . A £8 desert cake thing that is worth £3? Came all messed up to! The milkshakes was all melted when we got them it was like water 🫠 £25 on rubbish

took over 2 hours to be delivered, food arrived cold not happy

Paid the money and nothing arrived, rang the store to which they told me it’s on the way and it’s now an hour after the eta and I contact anyone at the store cause it’s closed. Would not recommend… waste of time

food didn’t come until almost 2 hours after i’d ordered it.

order didn't arrived but processed? and credited. Need a refund!!

waited an hour and half to call to be told they couldn't give me a delivery time. had to cancel wast prepared to wait any longer.

A great place to order deserts from the milkshakes are pretty good too

Lovely chocolate fudge brownie sundae, ordered in advance and arrived bang on time. Wasn’t melted at all, perfect!

3-hour wait and then I called them. They said the food left an hour ago. I called 4 more times and they kept saying there was a bad signal and keep putting phone down 😤😡 #hangry #terribleService/update it been 11hours and still no sign of food 😒

had to warm the waffles up as theyy was stone cold seem like they been sat pre-made all day as it was so rubbery nothing was warm or hot i wouldn’t waste my money again at dotties

Food was bland and only Luke warm, also later than the timer said it would be delivered.

Order says it’s arrived but it hasn’t

Ordered from here tonight in-store. Staff were lovely, more so the blonde one who served me. The food was great, still hot when I got home. Will definitely be returning

Wish I had read the reviews on here before ordering on Blackpool eats. Very rude and aggressive driver because he could not locate the address. Firstly was very aggressive to my wife (sat in the passenger seat) them came across to myself and started to throw a receipt in my face. Cheesecake all over the lid of the box because of the drivers tantrum apon delivery I presume. Absolutely awful and will not be ordering again. Order was Over 40 mins late also, everytime we called just got told It was with a driver in a silver car? We parked at the main entrance for over 30 mins to make sure we didn't miss him/her. Absolutely avoid at all costs. **update following Dotties reply, this is a load of tripe, we order regular to the caravan and this has never been an issue before, there is nothing wrong with the address, it's the platform that routes it..... (your words not mine) Also still no explanation on the aggressive driver towards my wife and I, shoving the food through the window and pushing a receipt in my face showing me the platform had printed a slightly different address..... Highly recommend to STAY AWAY! 😢😢😢

Order 2 waffles one was undercooked and the other was so over cooked it was crunchy and unedible , had to wait about 35 min as a walk in and the price did not match for the food Quality, staff seemed to be training others and was unorganised the only good thing that they was very polite and friendly other then that don't think I'll be back.

The order was late and i already put in a complaint but when it was delivered the driver was lovely and the food was fine so im alright about it not being on time

We ordered 2 pure strawberry indulgence waffles. We expected them to come with lashings of chocolate and plenty of strawberries. When the waffles arrived there was very little chocolate! Very disappointing considering we have visited previously and ordered exactly the same thing but got a much better serving of chocolate. The waffles were as good as plain but with strawberries on top. Not very indulgent as stated in the product name!

Late delivery and items missing

Poor delivery service same rubbish as your reply on most reviews was busy surly if this keeps happening get another driver to provide better customers service or cancel taking orders till for filled existing orders 2 hours for 2 cookie dough with stale brownie on top first and last time I order from this place

I must say avoid these ‘new’ the trays. Absolutely awful. I ordered the ‘Milkybar’ tray. I tell you something that was not Milkybar. It didn’t have any white sauce, no buttons and oh it was cheap Asda white chocolate. When I turn up to the shop EMPTY I pretty much expect to get my tray within 5 minutes at least as it’s just some ice cream in a tray and chocolate added on top. But nooo the girl serving thought it would be a fun idea to put my ice cream in the tray then leave it for 5 minutes serve another customer who just came in then leave it another 5 minutes whilst she serves the next customer that came in (bare in mind the shop was boiling hot) then she takes it to the back somewhere and serves another customer.. then I see my tray come from the back and she pops it in the freezer at the front for 2 minutes then she’s starts pottering around. Shockingly the last customer that came in which was 15/20 minutes after me got their ice cream and milkshake first. Which baffles me when I arrived at the shop it was empty 🤔 then the girl hands me my tray in some foil and says ‘sorry it’s melted it’s boiling in here’ no hun you’ve just left it out for 15-20 thanks to this by the time I got home (5 minutes away) it was ice cream soup with awful cheap chocolate on top. False advertising. If I was the owner I’d take a good look at the staff and how they work. You had that 1 girl at the front and 3/4 in the back doing god knows what? You don’t expect to physically go to the shop and end up with something to awful. I’d expect it fresh, nice and actually what’s advertised as soon at that ice cream hit the tray. In reply to you Sonia: I assure you I was not told off any substitute with the tray and your staff are lying to you or I would not have accepted also if there was problems with the machine, they should have made me aware and I would have ordered something else. It’s not acceptable how it was all handled. If the ice cream wasn’t left for 15/20 minute on the side a 5 minute drive would not have made a difference.

Take away, delivery but oh my what a variety. Absolutely recommend this place. Kids said better than nitros

Absolutely amazing definitely ordering again highly recommend 5⭐️

Really nice, the milkshake was thicker than normal which I really liked ! We ordered the skittles and kinder and we wanted another after it🥰 came10/15 mins early - thank you x

ordered one item and took 2 hours to arrive. Not the best quality.

Pick up of the order was a straightforward experience and the order was ready at the time stated. Disappointed with the order, build your own pancakes which were quite pricey were very poor quality for the price, very very rubbery as if they had been microwaved and also very thin, a million miles away from the fluffy pancakes that were advertised and an expensive £2.49 scoop of ice cream missing from the order.

Took a hour and 40 mins to be delivered but worth it x

We haven't been for a while so we went today. The shop looks amazing. Staff are amazing as always. We be back next week 🤪

Paid £24 for 2 milkshakes and 1 waffle, took over a hour to come and the waffle was so dry with barely any sauce.

Food was late and milkshake didn't look like the picture had no biscuits in

when the food arrived it was luke warm and rock solid not up to the standard i had last time. it was burnt and only i had one bite of it. the food was delayed 1 hour and with this it was still late. A refund would be the only outcome in which i am satisfied.

the red velvet cookie dough was amazing 10/10

Delivery 5 mins late but no fuss. Everything is delicious, you’ll need a strong jaw for the milkshakes because they’re THICK. Not tried our tray bakes yet as the sundaes knocked us out but they look amazing. 5* excellent value for money

Ordered from here a handful of times and EVERY SINGLE TIME the delivery service is absolutely HORRIFIC. Only a simple order and the delivery time is always well over 1.5 hours. Whenever I’ve called to ask for a delivery update they just say ‘it’s with the driver now’. Definitely won’t be using again and I’d recommend anyone to stay well clear **UPDATE - after being told 3 times the order is on its way and once that it had gone to the wrong address the shop is now shut and 3 hours has passed since ordering. Absolutely awful place

Over an hour late with the delivery on a Monday night, rang to be told the driver was on his way, for it to never turn up. only ordered 2 milkshakes and were located 10 minutes away from the shop.

it arrived late, cold and disappointing. won't be ordering again.

They missed part of my order i rang back the gentalman on the phone said he would have someone bring them out to me as i didnt want a refund because they where for my autisic son and he had his mind set on them. 2 hours later still havent turned up tried to ring twice and just keep getting cut off. :(

Tasted lovely but the ice cream had melted

so the food came cold which was no problem since we got mostly sundaes, the cookie dough however was over baked unfortunately. Almost broke a tooth !

I got a brownie cut off box, WOW the size of it was huge!!! Would 1000% recommend such good value. Never disappointed with Dotties the quality it 10/10 every single time!