Domino's Pizza - Thornton Cleveleys in Wyre

Spent nearly £130 ordering 5 pizzas and 3 wraps. None of the pizzas had any sauce, nor did one of the wraps. When I rang to complain I was told I was wrong! When I reiterated that I was right, demanded photographic evidence!! Never use this place again.

Ordered online somehow one of my pizzas was missing after I paid so I contacted them by phone to ask to cancel or to add a pizza on , was told abruptly that the pizzas were in the oven and there was nothing they could do . When I asked how they got the freshly made pizza in the oven within a minute or two I was told they were frozen pizzas they use on a Friday night because they were so busy, me thinking they must still be done there normal way and just popped in the freezer to cope when busy how wrong I was. Frozen pizza from a supermarket would have been better and a quarter of the price absolutely disgusting won’t order again …….

Food all freezing cold and rude person at end of phone hung up on me when explaining that the food is not hot will never use again to say it cost £25 for one pizza and 2 sides for them to come cold its a joke

Thank you to the staff for getting 10 pizzas to my staff in 25 minutes. Awesome dominos. Cheers

False advertisement, this is what you get when you order double cheese, basically just a dry pizza

Ordered pizza for 9.15pm gets to my door at 8.45. If I wanted it for this time I would have Ordered for this time, now sat with a luke warm shit pizza. Sort your shit out!!!

So friendly. Really helped me make my choice of pizza. A great bunch of staff.

Always tasty pizza especially when fresh, and. Great when offers are available

Super friendly staff and service for a smile, which seems rare these days! Special mention to Dean for making our food and experience with this dominoes a fantastic overall experience!

This was the best Dominos we have ever had. Piping hot food. 4 fresh half and half pizzas..we all enjoyed. Half price too on the app.

Super fast and friendly service from the lady behind the counter. Ordered our pizza, after a short wait, we were handed our piping hot delicious fresh pizza which tasted like it had just come out of the oven till we reached home 12 mins later!

Always drive up and pre- order and always seems they are to busy to get the order ready on time.

Very disappointed today nice service understand it's cold out but don't expect my food to be warm to cold all three items the same😞

They don't take cash?? Does cash not exist anymore or something??

Obviously this is a franchised company. If this was my Brand and I was allowing others to share in the value and quality of my product. I would ensure that all branches followed process and quality procedures. This venue clearly does not. A decadence product, invokes a sense of quality and the justification of the additional cost of £3.50. It becomes very apparent the disparity between some of these franchised businesses due to varying degrees of quality. A product containing the prestigeous title of "decadence" for the added price of £3.50 should be able to justify that cost. It becomes clear, very quickly, that some of the franchisee are using the word "decadence" to cut back in order to drive up additional profit. The photographs are a second attempt by the establishment to adhere to my requests, this was due to the fact I ordered online and was subsequently told I could not be provided with a refund. My only compensation was to accept another poorly created dominoes pizza! Guess what? I want a full refund, for being messed about and compensated for instructing poorly trained staff on how to make a very basic "Pizza". I charge £50 an hour. so thats 1 for the pizza, and 1 for writing this review. Dominoes. You owe me £100. No i don't want vouchers or replacement pizzas, I'll take pounds, whichever way you want to provide it. Trading Standards, false advertisement. As a consumer I have rights. 'It's just a pizza' Tomorrow it will be our homes! NO

Ordered a Pizza, didnt arrive. Rang back, they apologised and said refund would be done straight away and would go back onto card in 7 days. That was on the 29th April. Rang again 13th May to be told the manager couldn't do the refund and it would have to be the area manager to do the refund. 22nd of May, still no refund and still being told it's the area manager to organise. Absolutely waste of space, poor service, sharp practice, total disregard to due diligence and would most definitely not recommend. If you want to pay twice for the same meal, receive cold food and trust that there is no extra toppings on your pizza then this is the pizza outlet for you. CAVEAT EMPTOR. AVOID AT ALL COST.

Great Customer Service.Made my weekend.

Absolutely shocking service and food. Order arrived 2 hours late, pizza and side arrived stone cold as though it had been sat there all night. Manager assured me it wasn’t his problem. Forgot half my order (twice) ended up taking 3 trips to get the full order.

Horrendous every time without fail. No consistency, pizza rarely cooked or even topped properly , staff mostly appear to be untrained children. Management appears to not exist.

Pizza had been oviously been kept warm for a while before delivery, luke warm when delivered £30 wasted, there are better providers locally than domino's. I will not be ordering from them again.

Literally the most average pizza's I have ever had. Definitely will not be going again because there is Literally no value for money and that is after getting them for supposedly half-price.

Good offers Good tasty pizza and sides

Rude, arrogant and useless… Ordered a meal, waited for an hour and a half to be hung up on twice and not be updated. On the third call, they eventually told me that one of the pizzas was discontinued (despite me paying for it). I had to ask for a refund and wasn’t even apologised to. It’s never good when you feel like you’re the one being nice and providing the service! How hard is it to update people on a pizza order…. Time will tell if they give the refund or if I have to pay them a visit in person. Just go to Italian Pizza Hot. Better Pizza, it’s cheaper and they’re great guys.

Great service great staff and excellent food

I was driving through cleveleys on the way home and decided to order a dominos for collection. The collection time said 15 minutes. Arrived at the shop with 5 minutes to go so went to the shop over the road then sat in the car waiting for the notification to say it was ready for collection. The app continued to say it was still in the preparation stage. 30 minutes after making the order, the shop called me to say that they did not have the gluten free bases to make my pizza's. I was told I would have to wait a further 45 minutes for them to get the bases from another store and make the pizzas. So this would be a total wait time of 75 minutes! I explained that I was waiting outside the shop and had already waited 30 minutes, they should have let me know sooner! I cancelled my order. 5 days later I had still not received my refund, so I contacted Dominos customer services. The following day I received a call from the branch apologising that they forgot to process my refund! Apparently they have processed it now and I will have it in the next few days!

Extremely rude to my daughter, they didn’t say “hi this is dominos” so my daughter thought it was McDonald’s and said politely “Hello is this McDonald’s” and the worker said clearly not I just said it’s dominos. Did you go to school(time 23:08, Saturday 16 April 2022)

is says it in the name great pizza

Midweek treat to myself! Was spot on. Will be back.

Food were undercooked we were told that we would have it replaced next time we ordered which was not true and when spoke to the manager he was extremely arrogant and not helpful at all. Never again will we use this dominoes

Excellent customer service from James. I needed to order 14 pizzas for the staff at Chris Allen Mazda in Fleetwood and I only had cash to pay for it. Cash isn't allowed at the moment apparently, but he tried to contact his boss a couple of times for authorisation, to no avail. He decided to allow it as it was a fairly large amount, I hope he doesn't get into trouble over it. Many thanks James.

Without doubt the best Pizza branch on the planet, less than 30 mins, perfect food, always perfect, thank yo, 10 stars ********** not a relative

Only thing I can criticise is the price (offers are not as good as they were) but pizza is high quality, and very quickly made

Ordered and came through, thankyou :)

Tasty pizza. First time we've had a takeaway pizza. Price is high tho, it's a pizza, possibly 2nd to ice cream for most profit foodstuffs.

Very poor customer service blocked me in at side of the building while picking up sandwich from next door .

Consistently good pizza, good delivery times and always good offers on

Great process now for covid. Order on app, pick up no later than 12 mins later. Amazing. App works well, change toppings, half and half, shame you can't use PayPal might have got 5* if you could. I presume there are potential cancel or refund issues if they did it. Still overpriced but you know what you are paying so your choice. The two we had were great, consistent due to technology and years of experience.

Foods good, but I live 7 mins away at Mains Lane and you don't deliver .. why?

Food is great with a friendly services

I'm not a massive fan but my family like so had it... quick service think it's over priced for what you get

Ordered for collection via the app. They got my order wrong, i rang and explained the situation and asked for a refund they declined. Had to walk all the way back just to force them to give me a refund. Bad customer service

Tasty meatballs, garlic cheese bread!.

Fantastic pizza and quick service and delivery

Perfect service. Hope fixed dodgey flashing light before someone has epileptic collapse

Forgot one they were very kind and sent it back at half price and as always dominos is Very delicious

Got ignored while stood waiting to be served. Guy served 3 people who came in after me.

Dry pizza hardly any sauce or toppings both times I've been there... and they ment to have extra cheese hardly any at all ...never use Thornton one again!!@

keeps getting orders wrong and when i rang up the manger was rude

Not bad, sometimes they are great! Sometimes hard or wrong!

Firstly I called in an ordered my pizza and guy taking order was polite but had to ask other staff about everything. Clearly the guy running the place’s fault. Next when I arrived to collect they took my card but gave no proof of purchase before speaking in riddles for ages and still not bringing me my order. He said it was a timed order, for when. I asked to collect at 7.55pm. He said ten mins later it will be ready at 9pm. I said I ordered for before 8, I went to Tesco after being told it would be ready soon. I had to ask if I should could come back. I returned and pizza was not my order, it was wrong, it was finally ready at 9 o clock at night, not even an apology or a smile. Pizza ordered correct, garlic bread abit overdone. Could of had more spinach on it too but pizza was delicious, however I would of preferred it before bed time for when I ordered it and nice service would of gone a long way. I would not recommend as fast food should reflect the price, it was not fast and the traveling back and forth was tiring.

First time having a Domino's but home delivery,very nice and tasty!

Double cheese.. still not enough...

The food is always good so delivery from this place i would give a 5 star but as for collection the wait is always too long because there shop is too small for a large brand such as domino's.

Brilliant fast service every time. I usually order my pizza on the Domino's app which is amazing, keeps you informed every step of the making process and so easy to use. Placing an order to collect is great right now too as it's 2 for 1 on all pizzas that are collected. The staff are very friendly too.

Great pizza and garlic bread is amazing

Absolute joke! Ordered my food at 8:30pm still hadn't arrived by 10:30pm..... had to phone and chase it to be told they would have to make it again.... a forced apology from the woman then to be passed onto the manager who refused to refund me straight away advised it would take 3 days and refused to give me his managers details for "security" purposes -shocking service

Pizza quality is alright but they frequently do not have anyone delivering, which means the nearest comes from 5 miles away instead of less than a mile. Shop (tiny, tiny, tiny shop) is usually full of people so picking up is a pain. Last couple of times we've had to choose alternative ingredients because they teen out of stuff!

They messed up and my order got lost for collection. Good pizzas although expensive

Dominos pizza. What more needs said.

Me and my mates ordered £200 worth of food from here and any order over £100 is immediately half price so we got all are food very cheap and it was some of the best quality dominoes I've ordered amazingly attentive staff very quick and top quality genuinely faultless.

Ordered 4 pizzas, 3 were fine except mine which was missing a topping and had no cheese? So I rang up immediately about this issue to be spoken to by a lady with no manners and a bad attitude. She gave the impression she didn't believe the issue or care and said "but the others are fine"...yes but I'd like to also eat today... She then told me it would take half an hour after waiting half an hour already. Then put the phone down without saying goodbye! Need to work on the service.

Great pizza, shame about the poor service. Walked into the shop to order and disappointed that incoming phone calls appeared to be more of a priority than serving waiting customers. Would have had quicker service if I had called them from inside the shop!

I was absolute fuming when I came to this dominos with my partner and two friends. Upon arrival we was looking at the menu as we didn't know exactly what we wanted just yet. The horrible girl behind the counter came at us with a unprofessional mannerisium of... We shut in 3 minutes can you hurry up which this was at 11pm.... Anyhow we didn't reply to that and hurried ordering out food, when my friend went to pay she snatched the card machine with no thank you or anything. And was giving us quite disgusting looks!!!! Then as we was leaving she decided to shout at the top of her voice you welcome like we was gunna say thank you for such a bad service which we payed 33 pound for not exactly cheap for 2 pizzas! I was left feeling very angry and disgusted that you have a member of staff like that! This girl was called Charlotte and I've never had a problem with dominos till now! I am fuming and will never return! Horrible horrible girl.

Order a pizza online for 19:30 rang up to change the time to 18:45 no problems. Pizza came at 18:40 really happy with the service. Pizza had loads of toppings and really tasty as always!!

Asked to meet driver at gate but there is not a gate it's a road as they are not allowed on private property. It is a caravan park open to everybody (They go on private property every day when delivering to your door) It Didn't stop them before I order every week. So told them to keep it. Its not the fact that I had to walk to the road to meet him it was the attitude and way I was told I ain't lazy. Manager couldn't talk but talked to staff and said just refunded him I can't be bothered. (Left the phone on while she was speaking to him) GREATNESS not from this domino's. In the end ordered Pizza Hut for the first time and was amazing better than any pizza I have had from domino's.