Domino's Pizza - Northampton - Duston in Northampton

On one hand we've tried pizza from all sorts of places over the years, and domino's are well ahead, but on the other we pre heat the oven and upon delivery put the pizza in there for 5 minutes to get it hot enough and/or cooked to our liking. Secondly, and this goes for domino's as a company - stop trying to slip the tipping culture into the UK by providing a tip option on the app. We already pay for delivery so if the delivery drivers need tips in order to earn enough, then you as a company are not paying them adequately.

Great service from the team. Food came out on time even though it looked like they were very busy.

Pizza was good but the service was not good.

Dreadful service, I have never met such a more ignorant person that served me, had absolutely no idea about their menu and argued when I questioned why one pizza was 9.99 but the same pizza was buy one get one free was 19.98 Would not recommend using this store. I left without food

Dominoes in duston had problems in the past, but they have totally turned things around this year. They deliver so fast now and yet the pizzas have been perfectly cooked. Such a contrast to how they used to be. I recommend you give them a chance in 2023 as they have now become my favourite take away.

Tasty takeaway pizza in minutes. Can't complain at that. Server suggested better deal too so top marks for customer service.

Horrific experience!! We ordered an order online and forgot to change the delivery address. We Called up asking for the adress to be changed. The woman my boyfriend spoke to had said they don’t deliver to the address we wanted to change it to EVENTHOUGH we have order with this specific domino’s to the new address! She was very rude about it and it was like she didn’t have a clue what we was saying. Someone in the background of the phone call said “why don’t you change the address” in a rude and cocky manner. I’m very dissatisfied and disappointed 😮

My first clue that this was gonna be off was that they specify the ice cream will be frozen... well yes. The second was when i opened the box to see no little thingy to keep the box sticking to the pizza. But losing some sauce and cheese to the lid didnt matter because the amount of sauce on said pizza made it a soup. The cheese was barely melted. You couldnt pick up a slice, you got the crust and the soggy base and topping remained in the box. I was going to leave a 3 because it still tasted fine but considering ive now throw up the pizza twice and theres gonna be more with how i currently feel, well i wish i could leave a 0. Avoid this place. Im in agony.

First time having a takeaway personally but others had and thought it was great, today I bought 5 pizzas, different sizes and toppings with changes on 2 of them. They were perfectly cooked and changes were spot on. Had a text to say that they'd be ready in 8 mins. Will be going back next time I fancy a pizza at work

Ordered pizzas today and the pizzas were not fully baked. It's second time like that from that place.

Fast pizza, great offers at the moment

Always fresh and warm and as expected.

I ordered 2 pizzas. I wasn’t cooked properly and I’m not normally one to complain but I did because I couldn’t eat it. Within 5 minutes they sorted it out with sending me a new one. Great customer service, sorted it as quick as they could and fixed their issue as all places get them but how quickly they sorted it was amazing. Definitely will still order. Amazing managers and staff

The food is just regular nice Dominoes pizza. All the bad reviews are from incompetent people who think the world resolves around them.

Excellent pizzas ready when they say, Domino's android app is very helpful.

Fast delivery however food quality has gone down. Ordered chicken tandoori pizza but hardly found any chicken. As costs are rising product quality and quantity is going down so not worth the money.

Only delivered 1 of 2 pizza don’t answer the phone delivery drive very unhelpful very poor won’t use them again gone down hill since duston store opened

If you'd like to wait almost 2 hours for delivery then look no further, this is the pizza restaurant for you

Took just of 1 hour to receive the pizza. When they arrived after calling them, they were cold. You pay a high price for the pizza, then you have to wait s long time and also get the food cold. We're only 5mins away from store so shouldn't get cold in transport. Lost customer, won't be ordering again.

Wish I could give less than one star. Rang within 3 mins of placing order to ask if they could cancel and re order as my daughter had not used an available deal which would have saved us 50%. Our fault, I know, but they said pizzas were already cooking (really??) and they couldn’t do anything. Still same pizzas wanted, just admin change. No flexibility, manager rude. Won’t be coming back.

Great service. One mistake made with order but they upgraded for free. Always happy to help and go out of their way

Got sent the wrong pizza, but after calling them back, they sent the correct one in about 15 minutes. The woman on the phone was very polite too. Tasted good, despite the wait. Thanks guys

Really disappointed and wish I read the reviews. After an hour my order was still showing as preparing so I called to check if the app was broken to be told my order would probably be another 45 minutes. The man on the phone was very nice and helpful and cancelled my order for me but I will go back to using the central shop.

Just phoned up 1.5hrs after placing my order on the app, to be told the order will be another half an hour! Never had such terrible wait times for a Domino’s at our old address. Cancelled the pizzas and ordered somewhere else, will be using another pizza takeaway in future

Ordered from here a few times now, had waits of over an hour even an hour and a half. The track will say its out for delivery and still won't arrive for 20 minutes even though we are a 5 minute drive from the store. I've even on the rare occasion managed to get through on the phone to ask where the order is and been told its left the store when it clearly hasn't. Luckily the food has always been hot otherwise I'd definitely not be ordering from there again.

Ordered on the app. Waited over 2 hours before requesting a refund through head office as the store doesnt answer their phone. Money still hasnt been refunded!

Great service, ordered and paid online and pizza was ready to collect in 10 minutes. Very friendly staff in the shop. Their vegan pizza tastes better then other places I tried.

I wish I had read the reviews before ordering Ordered on the app, waited 1 hour and food was still saying being prepped tried to call the store 15 times with no answer, after 1 hour 45 mins my food arrived, Cold missing garlic pizza bread and big garlic dip that were paid for on the order. Tried calling again guess what still no answer, this place is a joke do not order, I will not be ordering for there ever again and you should not either

Terrible an hour and a half after ordering was still being prepped. Drove down to the shop in the end had forgotten our order absolute shambles!!!

Pizza came very fast but was really dry, definitely not fresh, we called to complain and they said we have a credit on our address. Tried to call for ages to redeem and they don’t answer the phone, shoddy service at best!

Almost an hour and a half since placing the order and still waiting for delivery ...... I am sure the pizza will taste great if it ever arrives .....

Took over an hour on a Sunday? For one pizza, tried calling store no answer. Rubbish don’t bother

Thank you to the staff and especially the lady in charge for the way in which my order was handled for my late husbands funeral wake. The staff were polite, sympathetic and professional and the food for 30 people was delivered lovely and hot exactly on time by a very polite and helpful delivery man. Well Done Dominos at Duston and a very big Thank You.

Didn't receive a drink with our order and should have been easily resolved. We just requested for the value of the drink to be refunded to us. The manager was extremely rude and kept interrupting me. She continued to talk over me and just wasn't interested in hearing what I had to say. For such a minor query I was shocked at how this was handled! Such a shame as its a new store that we've been promoting as we wanted it to succeed and feel welcomed.