Domino's Pizza - Hull - County Road South in Kingston upon Hull, City of

Ordered two pizzas and two loaded fries, both the chip dishes were uncooked the chips were boarderline raw

Disgusting!!! Worst customer service ever. The guy in store was soo ignorant, he doesn’t even bother to say hello, after waiting there for a while to collect my pizza he was like “What do you want”, he should learn how to speak to the customers.

2nd order on the trot now ive not been happy with, the pizza on both occasions has been soggy and deffo not worth the £40 it cost me, wont be ordering again, going downhill this place

Always fast delivery. Food is red hot. Always really good and delivery guys always really friendly.

Went in to collect an order for my son and was in there 10 minutes before anyone even asked me what I was there for. My son's order was on the screen and it said ready now. 5 more minutes passed before someone asked me what I was there for. I told them the name of the order and they said okay. 5 minutes later, the guy I had said okay to me was just carrying on with doing something else and I said, excuse me, is the order ready? He said, ah yes, sorry. Then proceeded to get my order together. Absolute shambles and to not acknowledge me when I came in was just rude. There was other names on the list and they all said ready, but I was the only one there (guess the others were delivery orders possibly?). It takes nothing to stop for a second and say can I help you. Need to sort out the customer service as far as I'm concerned. Also the guy getting the pizza's ready, did not wash his hands when after preparing the next pizza. He picked various toppings from chicken, pepperoni, sweetcorn and others to go on a pizza, then went straight to the dough to make another different pizza. When he picked the sweetcorn, it was clearly in some water dripping as he put it on the pizza so his hands were wet. No gloves used at all and the man was as hairy as Cousin IT from The Adams Family. Think they need some hygiene lessons, or maybe allergen awareness course would be good. God help it if you are a vegan getting a pizza and he picks up chicken for a previous order and doesn't wash his hands as hey lays your veggie option pizza. Sort it out please 🤞🏼

I just wanted to share my experience with this Store i’ve ordered every Thursday for the last three weeks. My first order was amazing outstanding my second order was good but not as good as the first one and my latest order was Poor my complaint was I had a lot of barbecue base on the Texas barbecue then I had a media amount of base and then I had hardly any sauce on the last one. There’s just no consistency.

Cold Pizzas, Taken over 2 hours to deliver an watching the driver for another 45minutes to deliver on the Tracker app Dominos policy is to drop the pizza not multi drop courier, then phoned was very rude said we have a busy night can’t exchange because will be another hour or so.. would not refund even though I taken the pizzas back to store. Once they have your money they don’t care use Papa Johns ONLY Dominos Hull is horrendous.

Ordered on line, but called to update order, for one pizza to have no cheese. So when a cheese pizza turned up, had to wait a further 30 minutes for a secondary pizza to be made.

Fast service, well made and piping hot

Purchased small lasagna pizza it was very tasty service was good, friendly staff

Very quick, accurate and patient... A star removed for not having menus for the sight impaired. No atmosphere as it's a pick up or waiting area. Very good food

Nice pizza, very expensive. Parking an issue.

Great food. You know what to expect and how much you will have to pay.

yummy, great guys on the counter

Serve quality products at a time

This has always been a reliable Domino's.

Not had for a while as pizzas were not very good with barely any cheese. Got pepperoni and Hawaiian tonight- best pizzas ever ! Loads of cheese and perfectly cooked. Thank you.

Just finished work and went for a pizza and chicken wings for mine and my husbands tea. Staff so friendly and helpful served by Harsh and Josh. Pizza and wings were delicious 😋

Amazing as always and the best pizza around

Ordered as we left dog walking park and pizzas were ready 12 mins later as we pulled up outside

Awful . Pizza was burnt and greasy they did send a replacement which wasn’t much better. Could have got the same quality from a frozen pizza at Aldi for a fraction of the price. Never again Update: 8/12/2022 Ordered again as the complaints team reached out to me from the above review, big difference and the nduja sausage pizza was lovely .faith restored will be ordering again

Every time I try dominoes I dislike it more. I can't put my finger on what it is but Domino's pizzas are bland and taste awful to me. I'm the kind of person that would eat 3 whole 12" pizzas if the mood calls for it but I barely eat 2 slices of Domino's and know I'd rather eat the box it came in. My rating on the food reflects that everybody else seemed to enjoy them, they're just not for me.

Staff and Team so friendly. Always welcoming. Good food, good price with deals and excellent service.. The best in the area..

Good food, Friendly staff, prices are a bit high, but if you work the deals it's worth it, especially the twisted Dough Balls.

Amazing. Really good pizza fast service and served by Edd who was really pleasant and polite.

It's nice place for ordering foods

Where do I begin?! Ordered a couple of large pizzas for delivery. The pizzas didn't seem to be the right size when delivered and as sad as it sounds I decided to measure the sizes. Turns out we received two medium size pizzas instead. When we called to inform the store that they sent the wrong sizes the rude woman on the phone argued with us that she wouldn't do anything about it. Domino's website states that a large pizza is 13.5 inches, however she kept arguing that the size of the pizzas starts off as 13.5 inches but shrinks to 11.5 when cooked and delivered, however this absolutely not how it works at all! She wouldn't listen to us, was rude, abrupt and kept cutting us off when trying to explain. I offered the pizzas back to her in exchange for the correct sizes we ordered but she point blank refused. I asked her for the head of office number to call someone about the issue and she gave us a FAKE number. So we had to ring back to get the real number. This woman claimed her name was Jade and is the manager of the branch, we have no idea if this is in fact true since she lied about the head office number. I contacted customer support about the incident, and they even said that what she did was infact wrong and didn't follow proper procedure. They told me she should have done something to rectify the problem and the incorrect pizzas should of been sent back in exchange for the correct sized ones. When you purchase a pizza that is advertised as 13.5 inches in size, you expect to receive it that size. Funnily enough I called the town centre branch to ask the question of whether or not a large pizza should turn up as 13.5 inches and not 11.5 and the employee there, verified to me that it should turn up as the 13.5 advertised. For someone who claims to be a manager of a branch, the amount of stress this caused for us and the disgusting tone of her was appalling! Good thing I didn't let this go as if she got away with this stunt, how many other people could of been miss sold incorrect pizza sizes for this branch to profit off of?! The area manager was sent round to investigate this matter. All calls are recorded for training and monitoring purposes so they can hear for themselves how we was spoken to. Avoid this branch at all costs. We was given a £20 voucher for this inconvenience and rightly so.

Absolute joke, was waiting 2 hours for food it turned up cold and soggy. I will be seeking a full refund! However! Chloe who I spoke to a lot was amazing! dominoes doesn't deserve such an amazing member of staff and she is wasted working for you.

Pizza base has egg. Dominos must clearly publish in bold letters this information on there website. Not suitable for vegetarians.

Food arrived on time by our delivery driver Ian. Very friendly and polite.

The manager of this place is an absolute joke of a man genuinely I honestly can not even muster up the strength to go through the whole story but in short food never showed up. We chased up the order 1 hour 20 in andhe hung up the phone I went down to actually confront him and he coward away and started making up accusations towards me and ran off in back. 3 employees in the store openly talked to me on the front counter and expressed there own hatred of working under him and apparently he does this alot. I will never order from here ever again EVER

satisfied customer...well done Ian for a prompt delivery..no waiting..tasty food

Straightforward order service online and quick prompt delivery from Ian the driver

Used to really enjoy this place but now you can’t place an order over the phone. I wouldn’t mind but you can’t use the website without accepting all the cookies. A shame really

No problems, ordered online. Ian (great guy) delivered our pizzas on time. Super polite and punctual! Would order again, especially if he’s delivering!!!

Domino Hull County Road South Experience- I had a very bad experience with the delivery of my Pizza - the delivery staff placed my pizza on the floor without a replacement board. It was bare on the ground. This did not look great and does not show you take food hygiene seriously. I informed the delivery staff but he never said anything and ignored me and drove off. That was very rude. I called the store manager who said his name is Ash - I informed him of what had happened and wanted to complain about it he did not give me a process for this and said the would feedback to the delivery staff who would call back to apologize ( as at when writing this review he was yet to call back and apologize). This is really bad and unacceptable. This service does not deserve any stars.

if I could give this NO stars for the pizza and customer service, well if you can call it that! I would be. ABSOLOUTLEY DISCRACEFUL. I ordered my children the Texas Bbq chicken pizza, it came and it was dripping on BBQ sauce to the point that you couldn't see the pizza, plus it was more like a vegetarian pizza as we could find the chicken! Kids couldn't eat it so it went in the bin. The following day I called to explain the issue and the lady said she will speak to the manager and sort me a pizza for free the next time. I called for this free pizza last week to be told THAT THE MANAGER had advised the lady that because I didn't call that night (I was busy sorting the kids out for bed} That I could not have a replacement nor a refund!! Dont worry ive taken this further ......They need to do some regrouping with regards to customer service and GOODWILL gesture they are lacking!

Excellent all round from start to receiving order,great idea to be able to track your order

Got my order home and pizza was burnt

Order from here when i fancy a couple of pizzas. Usually they are spot on, but my order tonight was tastless and just like a cheap one from anywhere else!!Used to be a treat getting a Dominos. What is going on here?

Staff are extremely friendly and helpful drivers are on time and polite and the pizzas are the best 🍕👍

29 pizzas ordered today for staff at castle hill. Only 15 minutes late but the order was 100% perfect. A huge thank you from the pharmacy dept.

Domino's announced that today they were giving away a free pizza for NHS staff.. I rang today to order one and was told to ring back at 5.30pm..Just rang and I was told they cannot do it anymore.. Thanks for nothing..

Tasty tasty. Make sure you take advantage of deals on offer to get best value for money!!!

I like Domino's pizza, just not from here. Delivery is shocking, slow as a hamster checking the perimeter of my front room😑 therefore your expensive lovely pizza will be ruined 😑 cold pizzas are for hangovers only... If you were to tell me in advance the delivery would take over an hour (I would have gone elsewhere, collected it myself or ate my own socks zzzzzzzz) sorry but your fake pizza tracker isn't fooling anyone 🙄🙄......Dom the bearer of fake news 👀

Could do with better parking very limited space

Pizza, what else can I say? 🍕🍕🍕

Hardly any topping on pizza. Poorest dominos ive had

Top quality like always. Friendly service

Bit greasey. Quite expensive compared to the quality. Won't go again.

Freshly made pizzas and great offers! Love it.

Great App and very easy to order and delivery is always very quick, generally at the door around 35 minutes after placing the order. Unfortunately for the price of the pizzas which is double most takeaways I was disappointed. The pizza was soggy and the topping in the middle just fell off. The 2 stars are for the app and speed. Food quality gets zero stars although the cookies are nice.

Nice pizza too expensive for what u get

Great pizza with a great discount deal (large pizza £6.99)

Perfect for all occasions great hard working staff

Took a good 15 mins for my order, only to find that the pizza was a bit beyond crispy, borderline burnt...my first ever domino's..as I was to late for food at hotel

I ordered food and the employee didn't ask for my address, delivered to the wrong house and now refuse to bring my order. Didn't even offer anything in return

Always tasty food. Sadly this time an item ordered was missing but was sent out promptly

Only giving it one star because I can’t give zero!! Ordered online, only for them to deliver the wrong order! When I phoned up to query this I was hung up on three time, the fourth time I called I asked to speak with a manager, worst experience ever! Never known such a rude manager, and when I asked if he was going to send out a replacement for the wrong order his response was ‘admit it’s your fault and I will’ absolutely disgusted!!

always great food but getting expensive

Good food. Wasn't happy that a member of staff was slating Hull's polital interests especially when I work for the local Council.

Yes yes yes! Carefully prepped pizza and garlic bread. With the right amount of toppings on the pizza and it not being over cooked. Pizza base tasted fresh too. The delivery was fast! Nothing to complain about. Happy customer!

Soggy ..over priced pizzas and the service is not friendly...night time staff anyway..the driver? Plain wierd

Poor quality pizzas - manager very rude has no idea of customer service - feel sorry for some of the excellent drivers

2 hours after ordering and 3 phone calls with the phone put darn on me I had to go and collect my own order to be told only half for it is done and that half is too cold will have to redo it 30 min later I get my order 1 pizza shy

Nice food polite and quick gives me enough time to travel from home and collect it plus with MOD discount 50% off!

Pappas is better, but Domino's double decadence base is awesome

Use NHS discount for half price pizza and it's reasonable

Great service, couldn't ask for anything better