Based on 237 opinions finded in 2 websites
Based on 237 opinions finded in 2 websites
Nº 362 in 399 in Epping Forest
Opinions
We visited the restaurant for the first time but probably last time as well. Very average food. Calamari were like rubber. Pizza overcooked. And smoking smell coming from kitchen didn't make the experience very pleasant. The only food we actually enjoyed were fried prawns .. Big dissapointment
Petka Petka . 2024-09-18
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My husband and I booked an early dinner at Papillon. Staff were very friendly. The restaurant was clean and seating comfortable. Lovely Italian music playing in the background (not loud). We ordered the chicken escalope with spaghetti bolognese and chicken with mushrooms in cream sauce. The food was served hot and absolutely delicious. Good portions and value for money. A lovely atmosphere and would highly recommend.
Marilyn . 2024-08-13
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Good place with great pasta portions and tasty. Good service all around. The pizza is ok but for an electric oven it's quite good. Definitely I will come back for another pasta👌🏻.
Andrea Panico . 2024-08-05
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Papillon in Chigwell offers a delightful dining experience with its chic ambiance and exquisite menu. The dishes are beautifully presented, combining fresh ingredients with innovative flavors. The attentive and friendly staff enhance the overall experience, making it perfect for both special occasions and casual dining. Highly recommended for anyone seeking a memorable meal in Chigwell.
Iulia Caminschi . 2024-08-04
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Went there for my sister's birthday. There were seven of us and we had 4 calves livers, 1 Veal Escalope, 1 lamb cutlets, 1 spagbol all served with beautiful veg. The traditional Happy Birthday was sung and then we all had delicious 🍨 desserts 🥧 🎂 Great food, great service, easy to park. Definitely recommend xxx
Maureen Valins . 2024-07-24
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Recently celebrated my 60th birthday. Food and service was great , and enjoyed some dancing after the meal. Great night out .
linda Scott . 2024-07-21
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Good food, large portions, friendly staff. What's not to like?
Ian Posner . 2024-06-14
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Good food. Good service. Good atmosphere. Bit pricey, but worth it!
Glenn . 2024-06-10
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I recently visited and unfortunately, my experience was quite disappointing due to their poor service. From the moment I walked in, I could tell that the staff was not very attentive or friendly. Firstly, it took a long time for someone to even acknowledge my presence and seat me at a table. The waitstaff seemed disinterested and unenthusiastic about their job. Once I was seated, it took another 15 minutes for someone to come take my order. I had to wave down a passing server just to get their attention. To make matters worse, my food took over 45 minutes to arrive and when it finally did, it was cold and not cooked properly. When I asked for it to be reheated, the server seemed annoyed and took it back to the kitchen without even apologizing. By the time my food came back, my appetite was completely ruined. Throughout my meal, my server rarely checked on me and seemed more focused on chatting with their coworkers. I had to ask for a refill on my drink multiple times before actually receiving it. When it was time to pay, I had to wait another 20 minutes for someone to bring me the bill. The overall atmosphere of the restaurant was also quite chaotic and unorganized. I could see other customers getting frustrated with the slow service and some even left without finishing their meals. What a horrible experience - you could not pay me to go back!
fgr rrg . 2024-03-29
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Fantastic service, food, value. A great night out. I thoroughly recommend.
Bianca Hunter . 2024-02-25
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Love this place, food is amazing staff are are always welcoming, addicted to the melanzana, the chicken limone, and the tiramisu 💙💙
Ana Bishun . 2024-01-30
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This was my second visit to the restaurant after its refurbishment, and the fresh new look was quite appealing. Surprisingly, despite its popularity in the neighborhood, it wasn't very busy during my visit. I was there with friends and we had a lovely time catching up. The host was gracious, allowing us to enjoy our evening without feeling rushed. We sampled a variety of food and drinks, but unfortunately, the quality of the dishes didn't meet my expectations. The tempura prawns seemed frozen, lacking freshness, while the carpaccio was warm and under-seasoned. The presentation of the parmigiana could have been better. The main courses were equally disappointing: the monkfish was excessively salty and overcooked, the spaghetti bolognese sauce was heavy, and the chicken was burnt on the outside. The lamb chops were decent, but not exceptional. Dessert was passable, although it could have been more artfully presented. On a positive note, the hospitality was delightful, and the host added to the enjoyment of the evening.
Narial . 2024-01-27
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Great staff and usual good PE food. Good for kids too
Mariam Nkomola . 2024-01-09
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Not impressed at all. Booked a table for 5 girl friends for our Christmas get together in October for mid December. When we turned up the waiters barely acknowledged us, after speaking with him to say we have a table booked they said it’s not ready do you want to get a drink. We replied no because there wasn’t actually any space to sit and have a drink there and we had just come from the pub opposite. We said we would wait on the side until table was ready. After feeling quite in the way for 5 minutes we asked how long they thought the table was going to be and the waiter replied saying they can’t say. We then obviously said we were going to leave and try to find somewhere else to eat to which they appeared to not care that much and was happy to see us out. Considering we booked the table so far in advance this was really poor customer service. And the way they spoke to us and just dismissed us when we enquired how long it would be is just not on at all.
Chloe Alexander . 2023-12-17
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Great place, went there for a Birthday meal, and it was fantastic, gorgeous food, live music and dancing all night long , great evening.
Harry Squibb . 2023-12-11
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Great experience! I’d go back there again in a heartbeat
Philip Olagunju . 2023-12-10
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Once again Nino and staff produced great food all served together, 12 of us and all enjoyed.
malcolm rothstein . 2023-12-08
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You need get down there to believe it; Fabulous food and great atmosphere 🥰
Being Plight . 2023-12-04
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Excellent food,exceptional service, warm atmosphere, lovely place for Italian cuisine
Fami Beauty . 2023-12-03
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Wonderful Italian restaurant, delicious food and drink. The staff are friendly and welcoming
Theresa Burns . 2023-11-15
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I don’t think this branch take good hygiene too seriously, there were hairs in the food. Still awaiting communication from them, have not yet been refunded.
David Cee . 2023-11-06
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The food was so bad , my family went to celebrate a birthday so we did not want to complain at the end, I did send mine back as was revolting, over priced and was freezing as had to ask to have the heating on,
Tracy Hart . 2023-11-05
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Lovely food, slightly pricey but definitely worth it. Such friendly staff and a lovely cosy atmosphere. You don't feel like you're down brook parade!
Tom Hamilton . 2023-11-04
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Can't beat this place. I come here throughout the year as you know what you're going to get. Food is delicious, and the staff are brilliant. Recommend.
Claire Borchardt . 2023-10-16
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Nice Italian restaurant in Chigwell Parade good food at reasonable price.
John Gwalter . 2023-10-06
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Lovely food.... Will be going back soon
MM Gauci . 2023-08-14
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Hadn’t been for a while at least 3 years - prior pre COVID and recently visited and was very disappointed - extremely pricey now and working out around £50 a head - service slow -food not great and obviously from what I had was not cooked fresh just pre heated! unusually quiet for a Saturday night! Says it all - will not be going back
Laraine Tarrant . 2023-07-23
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We had a great time, and the place and atmosphere were triffic. A great place ro go and eat and dance the night away xxx
joanne west . 2023-05-25
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Great food and the team are great fun. Definitely worth a visit.
Grant Easton . 2023-05-21
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As always food great,lively and great staff
roy grove . 2023-05-15
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Excellent! Tasty food! Great service! Lovely staff! Highly recommend!
Mandy Blogg . 2023-04-12
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Delicious food and service was fab. Will definitely go back.
Lara Grant . 2023-03-12
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I am literally so lazy about writing reviews but, this place totally earned it! We arrived 15 mins before they opened and I completely expected them to say “sorry we’re not open yet”. Not in the slightest. The gentleman who served us was so accommodating. Really kind. My husband and I are both American and we have found that we very rately like pizza crust here. We find it to be dry and crackery. But this place makes an amazing crust! Thin but soft. Absolutely Devine! All in all a great restaurant in terms of service and quality of food. Happy customers who will definitely be ordering from their new favorite local Italian restaurant.
Jenna Owen . 2023-03-12
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One of the best restaurant around.. Good food, good service, great place for a lovely lunch and dinner with your family and friends..
Stefano Corda . 2023-02-17
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British style European food. Pricey for what you get. Pizza was good.
Zachary Cohen . 2023-01-10
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Nice little place, very clean and that's all. Unfortunately, the service is very poor. I tried to call the waiter couple of times, but he pretended to no hear me. As a starter, I had a very good plate of Calamari and enjoyed but as the main, I ordered a Margherita, no word of a lie was terrible. The amount of cheese and oil on it was unbelievable. I had two pieces and after that, I started to feel sick so I couldn't eat anymore. Price was reasonable for what we had. I suggest improving more on pizzas and especially on employees. At moment, unfortunately, I cannot recommend this place. Sorry.
Nicola Di Rosa . 2022-12-31
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Sadly food was not as good as previous times, especially the desert. It was like it was slapped on a plate, and the plate was freezing cold. Also, had to ask many times for our desert and bill to the brought to the table. Sadly very disappointing as it was a 60th celebration.
Debra Courtney . 2022-12-15
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Starters were nice (mussels and calamari). Main course of prawns; the veg was dumped on the plate, you could tell it had been cooked for a second time. Other main course of fillet steak which was £40; asked for medium/well but was over cooked, veg dumped again. Other tables had veg served in terrines but could tell they were regular customers. To top it off - the same songs were played around 4 times in the space of 90 minutes and a group came in with their 2 dogs. Total bill for 2 of us was £105. Would rather have donated the money to charity...
Leah Coulthard . 2022-11-20
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Very nice but singer a bit loud
Cliff Rees . 2022-11-10
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Tasty food, good atmosphere and great dancing 🎶
Chrissy Simmonett . 2022-10-16
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The food was just amazing! Really good value, wine reasonably priced and not bad service. Doesn’t have much ‘kerb appeal’, but would definitely recommend! There was a little confusion over our drinks order, but it was soon sorted out. I would definitely go back.
Lucy Westcott . 2022-10-05
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Lovely restaurant, great service and food.
Farheen Shipanga . 2022-09-22
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Nice restaurant in Chigwell, highly recommended.
Ugur Kilic . 2022-09-03
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Such a lovely local Italian owned by a lovely family. We were served by Nino who made us feel so welcome and took care over us. I will 100% be back. Thank you Nino!
Melissa Dawn . 2022-08-19
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Good food, good service reasonably priced.
Antony Kourris . 2022-07-05
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very good food, affordable prices. pleasant staff and wonderful atmosphere
Madalin Stinga . 2022-06-29
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Always fantastic service and the food is amazing
Academy Heating . 2022-06-23
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Lovely food, always a great atmosphere but most importantly Nino and his team are so friendly and welcoming and always make sure you have a lovely time. Myself and my family love xoming here and highly recommend!
Emma Knight . 2022-06-16
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Great Italian food, with great hospitality. We really enjoyed our lunch. Definitely will be visiting it again.
Manpal Ghataura . 2022-05-29
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Always love coming to Papillon! The food and atmosphere is always great and Nino and co are always 5 stars - not just to us, but bubbly and welcoming to everybody like everyone is family. When we have the time, this is my go to lunch date. Marta & Kiko
Ticha P . 2022-04-11
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Was there for a special birthday lunch and although the restaurant was very busy. The staff were amazing and so tentative to our needs...food was amazing. I had the seabass which was cooked beautifully and I would definitely recommend the apple pie with ice cream which was a delight 😊 will definitely be returning 😋 😊
Chriss Donn . 2022-02-28
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I have now eaten on several occasions. Good food and service at a reasonable price on all my visits.
Raymond Camlett . 2022-01-03
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Great food, service and a brilliant atmosphere after food has stopped being served tables are taken away and turned into a dance floor! Had such a fun night would highly recommend
Dee Lewis . 2021-12-06
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Nice spacious restaurant, was not very busy, forgot to bring us our drinks. Pizza was good and big enough to share. Good menu and drinks.
Matthew Curran . 2021-11-07
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Very nice went for lunch very good service . food was first class bit pricey but it was worth it will go again.
Michael Schaffer . 2021-10-19
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Would highly recommend, great service, nothing was too much trouble, lovely food and great atmosphere
Michelle Buchan . 2021-10-03
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Great food and fantastic service.
C l . 2021-06-10
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We always order from Papillon. Honestly, they are the best Italian and we would not dream fo going anywhere else. Very nice people, authentic and kind. Food is delicious. We have vegetarians, meat eaters, pescatarians and kids in the family, and you can really get everything from here. Everyone is happy. We have ordered quite large orders for birthday and they always give free bread, something extra and a bottle of wine thrown in. Honestly, just good, honest, hearty Italian food (with great portions) ❤️ We now order in advance over text to make sure we can get what we like as we are late eaters 😁❤️
P 89 . 2021-04-07
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Fantastic Restaurant, had a take away and although arrived at 21.30pm to order nothing was a problem, staff helpfull and very friendly and food was amazing.
Carl HANSEN . 2021-04-06
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Just ordered 2 roast dinners for Sunday lunch. One veggie which the owner said would be a full roast without the meat. Picked it up was a few peppers and aubergine for my wife, and just meat for me, no potatoes, Yorkies or veg!!!!Returned the food to show them, the owner went berserk, screaming and shouting.. he said I was rude.. I was displeased yes was I wasn’t rude, I was simply showing him the food I’d received for 2 people. Never again..
Happy Customer . 2021-03-14
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Tasteless pizza. I was expecting more from this restaurant. However, the tomato sauce was tasteless and the pizza dough looked pretty bad made. Also, they don't really use good cheese and you cannot have buffalo mozzarella nor extra toppings when ordering for delivery
Andrea Sonny . 2021-03-06
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Nino is the heart of the restaurant, his enthusiasm and personality make the whole experience feel even better. The food is great and there is plenty of choice.
Filipe Dias . 2021-02-16
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Lovely meal, friendly service and great atmosphere. Highly recommended
Janine Bresnick . 2020-10-17
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Good food & good service. Keeping all the covid rules
Ivan Green . 2020-09-22
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Lunch - Ministroni Soup, tasteless, all our mains, excellent. Good Service to start, then they forgot about us. Has the potential to be very Good!!
alan levene . 2020-09-22
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Food was very average, sadly service was also quite lacking, briefly jovial then largely ignored. Our final drinks order did not come so we paid and left. Positives however, good use of face coverings and social distancing, also very clean and well maintained
Phil St Pier . 2020-08-27
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The food was delicious. The service was great. Highly recommended.
Dhevan Naidoo . 2020-08-26
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Ok ish food but given the current situation they need to be more attentive to their procedures
Dave Collings . 2020-08-25
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Love our local italian, always great pizza! Thanks Nino & team
Jess Cutler . 2020-08-09
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Very Expensive, food quality is very bad. Bad experience.
Wagih Saqqaw . 2020-07-31
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Staff very rude! We were four people and only two of us wanted to order food and we got nasty looks from the waitress (I'm guessing owner) and she said that this is a restaurant not a pub and that we should all eat not just order drinks...this was when the place was almost empty, now I get why...plus the food wasn't very good. Never going back
medeea05 . 2020-07-22
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Nice Italian restaurant. Staff was good, food wasn’t. They served seafood risotto with small pieces of shells! That was my first and last time.
SERGE . 2020-01-25
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Lovely food and the staff were lovely
Maria Duarte . 2020-01-24
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Good food and good services great night out
Alan Coghlan . 2020-01-05
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Been here a few times now, lovely food and a good atmosphere. Will be returning
Antony Humphries . 2019-08-16
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Came to this delightful family run restaurant for my mother’s 80th birthday celebration and from start to finish the evening was first class ! The owner is very welcoming and went out of his way to make sure our party of 15 guests had a great time . Great atmosphere , excellent food and good staff make for a 5 Star rating which is fully deserved !! Highly Recommended
Jon Byrnes . 2019-07-04
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Nice food. Pricey for a lunch time meal
lynne rogers . 2019-06-10
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Good solid Italian fare but no lunchtime menu
Steve J . 2019-05-15
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Went to Hen Do. Food was good nothing special. Music and dancing to late.
Tracey Skeels . 2019-04-03
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Fantastic can't wait to go back,the owner made is feel very welcome service 10/10
Nita Gooden . 2019-03-29
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It wasn't fresh. It was the Iceland spesh. Such a shame that the only thing fresh was the pasta. Overly price for a microwave meal
Darren Clarke . 2019-03-06
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Lovely food, friendly atmosphere and fair price!
Ashley H . 2019-03-05
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Great service and food. What else do you want.
Matthew Rogers . 2019-02-12
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Very very nice great food staff very helpfull lovely settings you are never rushed have bean back sevral times since
Kevin Larkey . 2019-01-29
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Had a nice Sunday roast. Really enjoyed it as per usual. Great customer service, nice ambiance easy to talk. Will be back.
Eoin Oliver . 2019-01-13
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Excellent food, friendly service.
Steve Redman . 2018-12-11
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Good food limited vegitarian choices
Hitesh Joshi . 2018-12-11
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Went for birthday celebration with friends great atmosphere and ambience lovely food not to busy on Sunday
Philip Roberts . 2018-11-08
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Food was excellent but must say the service could of been a bit more organised but it was a full house.
Max F . 2018-09-10
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Literally eaten better Italian ready meals from Lidl, Aldi, Asda, Tesco, Sainsbury's. It is so awful I can't explain how am italian restaurant can't even make ok tasting Italian food, it was so bland its untrue. The fried brie (Italian?) Had a crust so thick it was like a basketball coating fried to within an inch of its life, vomit worthy, you get the picture the rest of the food was as awful. They then overcharged us by an obscene amount, circa £400 in bottles of wine and long drinks as it was a large table of a lot of drunk people except myself who watched the amount of bottles consumed and long drinks and then saw the bill, however everyone else wanted to leave it as they were all drunk etc. They are basically crooks who just see a drunk party and add whatever they want to the bill to top it up. Avoid this place like the plague, oh and waiters with breath so bad while your eating, nice!
Sam Smith . 2018-09-09
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Very nice and good restaurant, recommend, the reason I gave 4 star is because when we booked s day beforehand we asked if there are any party group and was told no. The noise with the birthday party was too loud.
Samuel Grossman . 2018-08-25
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Great atmosphere but can get quite noisy when it's a full house! Food is scrumptious and service with a smile. A good evening out.
Emmie Trower . 2018-07-02
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It wasn't very nice. Dry chicken. And small portion.
Julie Allan . 2018-06-22
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Very enjoyable meal friendly staff 🍸🥂🍽🙄🏞 will definitely go back again and again 🥂
Annamarie Lightman . 2018-06-19
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Lovely lunch for Birthday party. Staff very pleasant. Good atmosphere. Well worth a visit.
Denise Herman . 2018-06-09
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The staff were pleasant, service was good, food poor
Carol Ellison . 2018-05-13
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The best italian restaurant in the area
Jose Carvalho . 2018-04-29
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Very friendly. Varied menus. Excellent food quality . Great social night out there recently. Good for celebrations. Highly recommend.
Rita Davies . 2018-04-26
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Thank you to the Papillion staff. We had a very special ocassion to celebrate & the food, envioronment & friendly staff made for a lovely evening. We will come back for sure.
Elena Felices . 2018-03-16
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nice restaurant but disappointed with the food
Stef Gabrel . 2018-02-25
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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1007 Opinions
Absolutely awful food , prawn cocktail starters had brown/frozen avocado, Sunday roast, where do I start 1.30pm no lamb, potatoes over cooked obviously kept warm too long, brocoli, parsnips under cooked rock hard, no cracking with pork and beef overcooked , only the yorkshire pudding was worth eating Will not return or recommend Shane staff were friendly and service was quite good Shame as pub is in great location and nice decor inside We live local not too far, haven't been in there for years due to poor food before, some things obviously don't change Go somewhere else save your money is my tip