Domino's Pizza - Birmingham - Shirley in Solihull

I ordered from Shirley store and there were multiple hairs in my food. Called the store and they were very rude and unapologetic. They said they are sending someone to collect my food from me. It took them over 2 hours to collect. I was also told I’d get a full refund within 4 working days. However, 7days on and still nothing. This was disgusting and I couldn’t touch the food after. I am requesting a full refund of the meal from the customer support team but I bet they are just as useless. Don’t order from here as most of the staff including the manager have communication issues as English isn’t their first language. I suspect the food hygiene standards aren’t followed as they should be in this store

Staff too busy arguing with each other. Thanks for the cold pizza and not giving me my drink. Email sent to customer services ! Absolute madness

i ordered a pizza from this chain a few days ago and im still suffering with food poisoning, the quality of food for a such a well known brand is awful and needs to be shut down, trust the reviews horrible idea

Food was awful And base and crust was over cooked and hard to eat, the cheese had turned like rubber. Both me and my daughter didn’t like and most of the pizza went in the bin. Very disappointed with our little treat (not so much a treat). Not normally bad like this, normally enjoy.

Mr T is so lovely every time I get a delivery, always friendly gives 10/10 service! I totally recommend to get food from here!!

Domino's delivers what you'd expect – you can't go wrong. Their vegan pizza is quite good. The cheese is nice, not the horrible stuff used by others. Highly recommend!

They have great vegan pizza, I'm always ordering domino's , good size, and delicious harbs. Friendly atmosphere and good service.

Lovely pizza. Nice, friendly driver. Rude and horrible customer service lady. She needs sacking.

BOYCOTT THIS PLACE - PERIOD FULL STOP. VEGETARIAN PIZZAS A NO-NO!!!! I UNDERSTAND THIS PLACE IS NOT HALAL - THAT'S FINE AND I HAVE NO ISSUE. MY ISSUE WAS, I ENTERED THE BRANCH 17/11/23 8PM, ORDERED 2 VEGE-ROMA PIZZAS (BUY 1 GET Q FREE)... WATCHED THE STAFF IN CHAOS WORKING, THEN TO WITNESS THEM HANDLING MEAT INGREDIENTS AND VEGETABLES (THIS WAS THE NORM) ACCORDING TO STAFF AND MANAGEMENT WHEN QUESTIONED?!?!?! I EXPLAINED THIS ISSUE IS NOT IF YOUR HALAL BUT WHAT IF I WAS A VEGAN CLIENT - YOI WOULD MAKE THE PIZZA IM THE SAME MANNER, POOR STANDARDS IN MY OPINION. DOMINO'S VEGA-ROMA WAS MY FAVOURITE - BYE BYE FOR EVER!!!!!! NO GLOVES USED HERE WHEN TOUCHING THE TOPPINGS, THE WORST PART OF THIS ESTABLISHMENT FRANCISE IS, THEY HAVE MUSLIM STAFF AND THEY CLEARLY KNOW WHAT THEY ARE DOING IN NOT RIGHT - ITS CHEATING AND FRIGHTENING. THEY'RE ANSWER WAS, "CROSS CONTAMINATION IS A RISK AND OCCURRENCE".... TO ME, THEY CLEARLY ARE NOT WORKING TO FOOD AGENCY STANDARDS. VILE AND SICKENING!!!!! ABORT DOMINO'S IF YOUR VEGAN!!!!!

We've had 2 pizza deliveries on Friday evenings from here, and both were delivered quickly, were hot, and in good order. The only complaint is that they don't get the toppings closer to the edge of the pizza... (more topping required) 🤔

Worst customer service.The lady,I think she need to learn basic customer service. Not freshly made pizza. This is the worst Domino branch in are.

Horrible staff with food to match their attitude.

We celebrated our one year wedding anniversary yesterday and as we had Dominoes at our wedding we decided to have pizza for our anniversary The lovely people at dominoes made the pepperoni on the pizza into a heart making it into a very special meal for us

Staff are quite rude not very friendly food always seems never be on time..never again

Have only ordered collections from here. The food has always been ready at the given time, the pizzas are great. I only really deal with the same guy each time I go, but he's very friendly and is committed to his job and giving a good service.

I thought the Hall Green branch was bad but this is just being stingy. I can't imagine how the thin based pizza looks like... invisible?

It's Domino's. What's not to like....?

Always good. Friendly staff. Their pizzas can be better when compared to other competitions but overall its good. Love it when Domino's come out with offers.. Hats off.

No fish borgor 😹😾😾😾😾👿 I’m very hunGRY 👾👾👾👾👾👾

Very hit and miss. Wont be using Dominos again after my recent order. Papa Johns is far superior

I eat from here regularly and im always satisfied. Good service and rly good food. I recommend stuffed crust cheeseburger pizza. Staff is nice too

Somehow worse than other domino’s around Birmingham which is an achievement in itself. Soggy food/overpriced/late delivery. Once even took my order without delivering. Head office didn’t refund.

Took 1hr 40 mins to arrive so the pizza was cold! Missing items and no apology from the rude staff. She wouldn't accept that there wasn't a drink and didn't give us a refund. Would not recommend!

The pizza was nice staff kind and friendly lots of love and good pizza