Pizza Express in Solihull

We had limited time and they were very busy but managed to fit us in. We were alerted to the fact they were so busy and food would take a while by Claire and Josh but we thought we would chance it and see if we could get some food before we had to go. Unfortunately we couldn't get what we wanted in time due to how busy they were but the whole situation was managed exceptionally well by Claire and Josh (his first week). We just had some starters and drinks and then had to leave but the experience was only a positive one because of the efforts and attentiveness of Claire and Josh. Had it not been for their efforts it could easily have been 1 star.

Came in for lunch while shopping with a friend. Had not booked but were quickly seated after a warm welcome at the door. Our order was taken within a couple minutes of sitting down and drinks and starters came quickly. Staff were friendly and attentive, one youngish man (assuming to be the manager) helped us through the app to claim our rewards without making us feel rushed or embarrassed about not knowing how to use it before. Food was very nicely presented and clearly freshly made as well as tasty. Our waiter was able to make a couple suggestions about pizza options to my friend who had not dined with pizza express before. Desserts (I had the honeycomb cheesecake, she had the biscoff sundae) were beautifully served and tasted amazing too. Whole experience was all round quick and efficient without being rushed, as well as friendly and memorable. Will be returning next time I am in the resorts world area.

Lovely food and great service. Will be back again.

went a couple days ago.. lovely experience, waiters were all kind & helpful. food was amazing. will definitely be returning!

My first time visiting here & I will definitely be returning! Food was gorgeous & the service was incredible. My server steve, recommended a few of his favourites as I was undecided - im glad I listened. 10/10, can’t wait for my next visit 😍

Hats of to Steven, there was a sight communication error with our order but he turned it around and made it one of our most enjoyable meals of the weekend! He is a asset to the branch! Thank you so much for going above and beyond

Resorts world Birmingham - had the worst experience here. 3 of us. Cold dough balls, missing starter, then when we talked to waiter, he blamed us for not ordered the missing starter and kitchen was busy remaking our dough balls. Very rude waiter, not customer friendly. Took 45 minutes for starter. Then the pizzas came out while still eating starters. Missing sides from main. Twice we asked to speak to manager, who when came over was a little apologetic and gave us the starters free. Would never eat here again.

Fantastic food, and fantastic service , will return

Food and service excellent as always

Had a really good meal, staff were great and this is pretty consistent. Never had a bad meal or service. We will be back again. Thank you.

Never thought I’d spend 3 hours for a bloody pizza and 1 sundae honestly the service was incredibly slow and the guy had an attitude because we asked him to take the plates after it was sitting there for an hour absolute joke

Visited recently with family and had such a great experience. Friendly, attentive staff who were so great at advising us what food would be best for us to share. Food was amazing, so fresh and delicious and very reasonably priced for what you get. The atmosphere was also great, a big space with plenty of seats and not too busy at all during the week. Overall we had a great experience and we will definitely be returning again soon :)

The food takes forever (like 45 mins for 2 pizzas) and it’s not even that busy!! It’s definitely not ‘express’. Servers also are running around seemingly busy but no one ever notices that you’re waiting for them to take your order. When we sat for 30 mins still haven’t got our order we asked the waiter for it and he said “We have an event and we’re prioritizing them instead”…that was a such a horrible response. I don’t recommend the place really, although food is good but it’s not worth the wait.

Me and my partner came into the restaurant this evening after a day of shopping at Resorts World. We walked into a very busy restaurant but greeted by the lovely manager who was kind and polite, we didnt expect a table but he sat us down quickly even though he seemed to be dealing with all tables. He kept us up-to date regarding wait times on food. I have also got to give praise to Tuda our waiter they were swift, kind and very helpful. Considering the restaurant was busy the food was delivered in a good time and was delicious. If i could give the Service a higher rating i would because i know how hard it can be!

Took the family to eat. The food is great, unfortunately the bill came where it's suppose to be children eat free. Emailed customer service about this and they admit there was fault and gave me an e-voucher. Matter resolved only because of the email. Such a shame

The best pizzas around, by far. I always go for the Romana padana (my go-to pizza), a side-salad and polenta chips. Good, friendly service too.

Been here twice. Sevice is good, but not impressed by the chefs. First time the pizzas were overdone. Second time they were great but took nearly 40 minutes in a virtually empty restaurant - I suspect they burned them and started from fresh because we could smell burning then the table who arrived much later was served immediately after we were.

The pizzas were average at best, which was surprising given the brand's reputation. In fact, I find the Pizza Express branded pizzas available in supermarkets to be significantly better in taste and quality. It's disappointing that the fresh, in-store pizzas didn't live up to expectations. Based on this experience, I recommend skipping the restaurant and opting for the supermarket version instead – it's not only tastier but also more budget-friendly.

Amazing food and very friendly staff

Be warned on event dates- I made a reservation for 6.30pm months in advance and had to wait 45mins to be seated, as essentially it was still a first come first serve basis. There's really no point taking reservations if they don't adhere to them. Food was okay, felt rushed, staff rushed off their feet, so inattentive.

I visited this restaurant yesterday and was very pleased with the food and service from the staff... I would like to say a special thank you to danny he went above and beyond to make sure our visit was memorable :)

AWFUL EXPERIENCE Waiter recommended I go with special offer, showed me the price on leaflet, I went with his recommendation. Bill came apparently I needed the app to get the deal, that wasn't mentioned to me previously!!! Manager came over with a attitude (for a pizza boy he was sure thought he was it, hate to see what he would be like with a decent paid job!!!) After a painful discussion with the manager, he sluggishly trotted off and sorted it out!!!! Wouldn't go here again or any other Pizza express This happened on Sunday 16 June 24 around 6pm ( Just so the jobs worth pizza boy Manager knows it's him I'm talking about!!!)

So the pizzas were gorgeous. Freshly prepared, great crust. But that's where it ends. Service was atrocious. They made mistakes, were running around like headless chickens, and were not knowledgeable. It was very busy and it became so loud you couldn't understand your seat neighbour. The staff was overwhelmed, and the manager was not helping but just looking on. Overall we left with our belly's full and our ears ringing

Insanely good service for a pizza place. Food was perfect and priced decently given the location

It wasn't even that busy but the service we received made it seem like there were dozens of diners. It took an hour to get our pizzas and they were cold, hard as a rock, and missing half the toppings. Our STARTERS came 30 mins after the pizzas and were burned. We had to ask for our drinks several times and never received the pepper we asked for. Then to top it all off, when we tried to pay with our NHS discount, the waiter just said, "No." That's it. "No." A manager ended up sorting it but what a nightmare. We go to the NEC several times a year and will absolutely stay clear of this place. Go to the Vietnamese restaurant upstairs instead. Even when they're slammed, the food and service is amazing.

Rude manager , staff very slow and not friendly . Won’t be returning

Booked 2 hours prior to a show on a Tuesday night thinking that’d be plenty of time for food. Sadly not. Got served a starter in the space of an hour and a half, no apology, no update on delay in food, left hungry and no empathy from staff.

I popped in to Pizza Express with my daughters after a cinema trip and we had a lovely time. We were served by Italy who was wonderful with the kids and made sure they had everything they needed. The kids got straight to work with their activity packs and crayons! The food arrived very quickly and was super tasty. We can always rely on Pizza Express for a brilliant family meal that the kids will actually eat! Thank you Italy for your wonderful service :-)

When we arrived, there was a very big queue as Slash, myles Kennedy and the conspirators were playing nearby that night , so as you can guess there are a lot of people wanting to be fed , when the team saw my phone and I had a reservation asked me to step outside the queue and she would go find out where my table was , we were very quickly seated, Someone came to take our order for a drink and food. Everyone was so friendly and not stressed considering how busy it was. I was impressed. Food was lovely and so are your staff. Would definitely recommend booking in advance if it’s a concert going on nearby, will book next time again so we can eat at your establishment love it

Awful rude manager, needs customer service training

Absolutely lovely service from Dan and Brain for serving us and accommodating us in a busy time. Appreciate it.

Unfortunately I can't give a review. We wanted to eat there with a total of 9 people. Although there would have been enough space, we were told that we couldn't get a seat because there were too many people and such large groups weren't served.

Definitely not the Italian Pizza (closer to a Turkish Lamachun really) but not bad.

Pizza ok but the waitress with the brown hair is terrible, very rude

We loved the food at Pizza Express. We ordered a Classic Pizza; Veg Giardiniera, Spinach and Cheese Cannelloni and Polenta Chips. In addition to this we also ordered some dips; Basil & Pesto and Chilli Basil. 1. PIZZA - The pizza was a very nice choice especially for vegetarians who love veg toppings on their pizza. The pizza originally has vegan mozzarella but we asked to get non-vegan mozzarella which was amazing. The crust was perfect and the tomato sauce was really tasty. 2. CANNELLONI - The cannelloni came with a Spinach and Cheese filling. It had a tomato sauce base, topped with baked cheese. Just one word - BELLISSIMO ⭐️ 3. POLENTA CHIPS - We ordered polenta chips in the end which came with a honey and mustard dip. It was slightly disappointing since the first 2 dishes were top-notch. It was fried cornflour sticks. Did not have much of a flavour, hence, it falls short. 4. DIPS - Both the dips were awesome!!! The pesto was straight outta heaven. Extremely fresh tasting. All in all, a great experience. Highly recommend!

The chef wasn't that great at cooking and preparing my food. I asked for a standard pepperoni and got a pineapple pizza. I'm disappointed in this and would like to share my experience for other customers. Please have a word with the chef. He 5,8 white with a mole on his face. He kept giving me dirty looks and I felt uncomfortable. Please speak to him. Thank you

Great Pizza Express. Recommended.

Had one of the best experiences eating in a restaurant in a long time here. Our waitress Italy was fantastic. Nothing was to much trouble. Very attentive, accommodating and polite. I hope she is recognised by the company as she would be the reason we would choose to revisit! Complete asset to the business.

Danny and Laura were amazing. Totally saved the day when we have been left waiting at the business next door for 45 min for a table, despite being told 10mins, with a very hungry 6 year old. Great food, thankyou again.

The best staff I've experienced in a long time. So helpful even when we were in a major rush due to lateness.

Food was fantastic after a day out at the NEC, highly recommend. The American pizza, and always ask for Italy, she's a fantastic server who deserves employee of the month

Our server Italy was fantastic, thank you so much!

Everything was really nice the food was really good and our waiteess secia was very nice and polite with us and helped choose the best wine as well as desserts. Would recommend.

Great food and service - thanks Italy!!

brilliant service and fab food. just great vibes all round

Great meal this evening, didn't have a reservation but they squeezed us in all staff were lovely and food was great!

Had a wonderful visit here recently, booked in through the app and had some rewards to use on our order, so we had some amazing discounted food! Staff were very friendly and attentive, even while it was busy and the energy was lively with good music playing. I enjoy bringing family and friends here as it is always a wonderful visit with compliments to the chefs, managers, waiters, all staff, all around. We will be visiting again soon!

Really friendly service, great atmosphere, italy looked after us very well!!! Will definitely be back soon !

Great atmosphere, amazing service and food! Italy gave us great service and was really friendly and lovely

Very nice meal and friendly service - thanks Italy

only had a take away but the food was great. we had a bolognaise and the portion size was great

Great service, Italy was amazing about the allergy requests and super helpful with our orders

Great service from Italy. The food was lovely and the service was Great!

Great services from Italy! 😍😍🤩💖

Waitress Italy remembered us from last time. The food was excellent and helped sort my girlfriends allergy requests

Had a great meal out, thank you to Italy for being a great server! Will definitely be back!!!

Regularly get TooGoodToGo pickups from here as i work on site - staff are always lovely, manager is always friendly, don’t have a bad word to say about the place

We ate here before attending Free Radio at the Arena and our server Italy was amazing despite the restaurant being busy. She promptly brought over our drinks and then our deserts at the end, and also had time to help my daughter wind up my son (light heartedly of course) which absolutely made her day. We will 100% be returning when in the area.

Really friendly waitress who made us feel very welcome. Food came within a reasonable time and was absolutely delicious. We will be back.

Very busy as it was a concert night. Food we wanted was unavailable, but the second option was lovely, a bit expensive for what it was, but nice. Staff very flustered due to it being so busy.

Fast, friendly service from an efficient team.

Our family of 4 had the most delicious meal at pizza express. Our waitress, Italy, went above and beyond and really made us feel welcome. She was incredibly friendly and attentive. We will certainly return. Thank you so much 🤩

Lovely food, great service from our waiter Italy. Would come again!

Fab food as always! Italy served us was brilliant thank you

Great service especially from Italy, lovely food. Would recommend

Fantastic pizza as usual, what made the difference was the exceptional four seasons made especially to order. Definitely one to come back to.

Food very good but exceptional was the level of service, attentive and thoughtful, making a family lunch run really smoothly

We went to the Resorts World restaurant. Service and food were exceptional. Our server Danny welcomed us warmly and courteously, and his professional, softly spoken manner continued throughout. He went above and beyond in ensuring we were ok/satisfied, even offering to bring some cucumber for our baby son - a touching gesture we have not seen elsewhere. The food was great but it was actually Danny's service that really made the experience. He made our day and we will certainly be dining here again. Thank you.

Amazing staff amazing service , will be back again

This place is one of the worst places in Pizza history! Unfriendly staff, blaming the customers for ordering the wrong food instead of apologizing for being not able to type in a simple order. Never ever again! Go to TGI instead before ordering a 2 hours belated wrong Pizza. Good job…not!

There was a group of foreigners next to us that where rude and sweared a lot. Overall nothappy with the experience!

Worst place ever!! Service is awful! Apparently our waiter is deaf that she has to shout to get the order from us. We have waited over 1 1/2 hours to get our "express" pizza! It is more likely to get the pizza faster from Italy if you would ordered there.

After the visit here I don’t know what the word express means anymore. Waited 2 hours for the pizza, unfriendly staff and ridiculous prices

Waited approx one hour for the starter, another hour for the pizza. Then two Pizzas got booked wrong. Service unfriendly, prices way too high for what you get.

Worst place I‘ve ever been. Total scam, unfriendly service. The Pizza „express“ is probably the best place to waste your time at NEC.

Sehr schlechter Service 1h45min auf eine Pizza American Hot gewartet. Sieht so aus und schmeckt auch wie ein Flammkuchen. 20Euro for that. Never ever !

I wish I could say we had a great time at Pizza Express, but sadly, that wasn't the case. To begin with, the service was painfully slow; we waited an hour for our pizzas. It's as if they forgot we were there. To add insult to injury, the pizzas didn't even arrive together! It felt incredibly disorganized, and we were left awkwardly staring at each other's food, unsure of whether to start eating or not. The staff didn't do much to redeem the situation either. They were quite rude when we inquired about the delay, making us feel like an inconvenience rather than valued customers. On top of all this, the prices were sky-high. Given the lackluster service and subpar organization, it's hard to justify spending that much. All in all, a one-star experience. Would not recommend.

I don’t Know what the bigger joke is in that restaurant: That it is called pizza express and you have to wait 2 hours for your dinner Or that the staff is so unfriendly and loud and then asks for a 12.5% tip Everybody who is visiting don’t go there next door is tgif with good food and service

Attending a event and came here. Fabulous service from the start from the team working 23.9.23 5pm. Helpful, quick, and the best pizza! Lovely team, would come again

The pizzas were amazing the service and hospitality were second to one Would like to make a special mention for. Lizzie and Danny Whom make the kids feel especially welcome

Me n my family go there on a very regular basis and treated so well by all the staff and Lizzie and Danny are absolutely wonderful they can’t do enough for you my son loves and runs to them as soon as he gets in there he’s only 4 we’ve taking him since he was 1 years old and it’s his and all my families favourite place to go and the pizza’s are delicious 😋 Well done 👍🏽

I ordered a takeaway pizza. It's good but the size is really small for an adult portion.

Would highly recommend. Visited the restaurant after a conference at the NEC. Great food, kind staff and welcoming atmosphere - if I could rate more than 5 stars I would. My friend has allergies and was worried about having a reaction but Shasha and Stephanie were amazing. They carefully checked the allergen menu and with chefs when we thought there might be an issue - thankfully we were in the clear. They also made sure everything was ok after and checked in throughout the meal. Couldn't have asked for a better service or hospitality!

I was dining for a colleagues birthday and I had tooth ache and Lizzie our server went above and beyond for me making me comfortable and recommending dishes I could eat. Thanks Lizzie you’re a star

Tudor good service will be back thank you

Monica the staff member... just brilliant. Accomodating and attentive to the tables needs.

Lovely experience with the family great food and service. They were able to change a few things as requested and were very patient with our order.

Muy buenas las pizzas y la lasagna de carne. Buena atención y calidad-precio acorde. Nos gustó tanto que volvimos varias veces durante nuestra estadia en Birmingham.

Not sure if this was a right type of calzone pizza. Overall food was ok but not great, hence, ⭐️⭐️⭐️⭐️

Excellent service and friendly staff. 👏 normal pizza and pasta choices. Part of the wider resort world complex.

really nice service and delicious food :)

I visited today after a relax in the Spa to be greeted by the manager (who was extremely welcoming)! Food was delicious and served quickly! Will definitely be back!

3rd time visiting pizza express. Top food.

Not a great advert for Pizza Express. Staff a little on the incompetent side

Went here after a busy day, heard great things about this place. Thought I'd try it with my colleague. Was really looking forward to it as the menu seemed quite appealing. Sadly this didn't last long when I got the food. The portion size was actually very small, had I know I would've opted for the larger one. Even my colleague (who's been there before) stated that it doesn't look right, there was hardly any sauce or cheese on the pizza and the pizza was quite small. What I thought was cheese initially was actually toppings and the sauce was mainly on the crust, the centre didn't have enough, but the little I did have it did taste good, such a shame it was throughout the entire pizza. Had halloumi bites on the side which were extremely greasy (us I know it's cheese and deep fried) but this was very greasy you could see the collation of liquid at the bottom, some pieces were so small it was just crumbs, really disappointed with these, massive avoid on this item. Overall spent about £20 pp but we're still left hungry, my colleague stated their regular branch isn't like this. Maybe something needs changing, had it been busy I could've understood. But there wasn't any rush only a few tables. They offer toilet facilities which are clean, which is good. Would I return: maybe, I might give this place another chance. Would I reorder what I had, possibly not, but I might order it again to see if anything has changed or if it's actually that way all the time.

Was really tasty pizza really enjoyed it

Pathetic services. They had empty tables, but we were asked to wait outside for ages, everything was super slow, unprofessional attitude from manager and the staff. Would never go there again for sure. Unpleasant experience

incredible pizza and super nice staff

This was my first time going to a pizza express. I've never been before, and if I'm honest I don't think I'd ever bother again! Maybe they were a little busy the day we came but the service was beyond slow and I just felt that they had completely forgotten about us at one point. They took over 30 minutes to even come over to our table to take our order then it was another 15 to receive our drinks and then another 20 minutes for our starters and then we waited over 40 minutes for our mains! Very slow! For my starter I chose the chilli King prawns which were the best part of the meal, my boyfriend had the pesto dough balls which he said were nice but he only got about 4 so nothing like they show in the picture as there looked to be more than 4... As for mains, my boyfriend had the bbq pizza witch was practically falling off the plate and was impossible to eat as was just so messy and grease I had the pollo pesto pasta, which was rubbish if I'm honest no flavour whatsoever and I couldn't even finish it. Waste of money.

A quick note to say thank you for crafting me a much loved old favourite pizza (Neptune) on my short stay at Birmingham Airport. Excellent service & banter. Recommended.