Domino's Pizza in Stoke-on-Trent

It's the first time, I'd ordered a dominos for a long while... I forgot what I was missing, pizza was lovely, delivery very quick and the price very reasonable.

Great staff. Really friendly and helpful. Popped in as a quick something to eat and the guy helped us get the best deal possible for a Friday night. Would definitely come again!

Just ordered pizza from. U part order was veg supreme but. Got a veggie volcano call u. To tell u lady phone wSnt rude but unhelpful

Great service Andy was really happy to help would definitely recommend

Domino's delivered wrong pizza , it was given straight back to the delivery employee and I was told the correct pizza will be redelivered . 45 minutes later nothing , Called the shop they had no recollection of this but somehow knew what pizza I was missing. Very poor service

Both my partner and I had horrific food poisoning after eating your pizza. You have not responded to complaints via your web page. Absolutely horrific service.

Good food. Nice environment. Wonderful and friendly staff. Would love go there even to have a chat with staffs; it takes off my stress❤️

Perfect tonigjt. Food was delivered quickly and was hot. Thank you dominos

Ordered a pizza from this store ,the order was not delivered to my address nor they refunded the amount even after the telephonic conversation,they push you to lodge a complaint at customer care where there is no response.let the customer service sort this issue..

I ordered a chicken tandoori pizza, I still don't know where the chicken goes during the process 😅 Also I think someone was hungry.. a small piece was missing. However it was a good vegetable pizza ! 😅😆🤣

Who doesn't like pizza=not very many...

Long story cut short, had an issue, but the guy I just spoke to has solved the issue so much better than I expected! Above and beyond. Super kind. Thank you

Good just a bit too expensive but you know this

Nice people behind the counter and in the kitchen. Very polite n caring. Nice food too.

Great service and happy and great server's. Very great food

Used to order from here weekly. Amended my original review as it's gone downhill. Wrong pizza/ingredients/changes, dips not being sent. Terrible management staff if you call about an issue - they don't care and don't sort anything. AVOID - or do collection so you can make sure you get what you order!

Very bad wish I could give it a zero. Service and understanding is shocking. Could do with some adjustments.

Far better than our local Papa Johns .. Papa Johns has been run into the ground in Stoke on Trent lol. Well done Dominos 👍

My go to for all things Pizza. Fast,efficient and made with love and care pizza

My local Domino’s and have had no problems with them. Friendly and prompt staff.

Staff at the nearby school eat here on occasions. They always enjoy the food . I have tried the margarita pizza once . It was fine. You can get special offers .

Unwilling to co-operate with a simple request. We called less than 1 minute after ordering simply asking if we could change the base from tomato to BBQ. We were told no as they had already been put in the oven - granted if it really was already in the oven then it’s bloody quick service… I asked if they could put in another instead, given that we had called plenty quick enough, only to be told rudely “if you want to pay for it as well, yeah”. Just really poor customer service skills which does not necessarily reflect on the minimum wage staff but rather the incompetent management, I suspect.

The food Was cold , someone sat on the pizza box

Ordered a deal that came with a drink (one of the only reasons i chose that deal) when it came it didnt have any sauce on the pizza, completely dry and on top of that it didnt come with the drink, it was like i was in the sahara, when i said to the delivery guy, didnt this come with a drink he was like ‘oh yeah sorry sir I’ll run back and get it now’ but never came back. Called them up but they let the phone ring out, absolute bellends

OK but, not to the standard the pizzas used to be

Had special deal and it was lovely.

Good by the time I actually got the cookies that I ordered. They forgot, so by the time I got home, my pizza was cold from sitting about. On the plus side, they did give me a free drink for my wait

I ordered my pizza for 4pm. It arrived 15 minutes early, which is brilliant IF everyone is here, however, now my husband has to eat cold or reheated pizza!! When I called Trent Vale, the manager said it was not their problem. Absolutely shocking!! Why state a delivery slot when you're going to send it ASAP anyway? Terrible customer service from what is usually a fantastic store!

Good food. Fast service. Friendly staff. I'm full after dinner. Happy.😁

It's not the same taste like in other countries!

I was staying locally during "lock down" so nowhere available to eat in. Decided on fast food for dinner and decided Domino's. Poppped in to a covid friendly shop a greater by a friendly chap. Slightly complicated menu but he offered a lage pizza for £11.99 which he said was cheaper than a small pizza. I chose an American hot which was tasty (too much to finish). The bottle of red was also good! I note there were lots of complaints on social media about this store but I write as a find..very good...keep it up.

Domino's have a con going at the moment with any Pizza for £12.99,no mention about delivery. I ordered a Pizza and payed by PayPal but on checking my order there was a message saying NO delivery under £12.99. Will be cancelling and ordering from Alloallo around the corner.

Normally enjoy however today both pizzas were far over cooked to the point the cheese was hard, very disappointed for the price you pay!

We trusted the Trent Vale outlet with a big order of 70 pizzas to the student community in Stoke who are locked-in becuse of the virus. To our delight they did a perfect job and our tenants have thanked us. Well done!

I ordered pizzas there for £20, they never arrived. The reason: international phone numbers cannot be called from the delivery person's phone. When I ordered I was able to leave my number and pay, but was never informed that non-English numbers do not work. Edit: Through the general customer service and PayPal I could get my money back. Thank you very much for this. But the customer support in the local store is very bad, the operators were not very understanding. I do not recommend anyone to order there with a non UK phone number.

2 for 1 on collection wins every time!!

BOGOF on collection, pick it up, eat it in the park, winner.

Love dominos. Busy tonight. But pleasant service

Order many times with no problems. Box that looks like it has been sat on and the pizza cold.

Pizza under cooked. Too much effort to drive 4 miles back to complain

I would never use this place again. I had a problem with an offer that was still ongoing. They refused to honour the offer. I asked to speak to the manager. She was nasty from the second she started to speak. She said WHAT! I told her the problem. She said look if my staff say it is finished it's finished ok. Is that all? I said. I work in retail and know never to speak to a customer this way. She said go away and put the phone down. I contacted the head office. I got an e mail saying they had received my e mail and they would pass it to the franchise manager who would contact the franchisee and sort it out. I heard nothing total waste of time. If you have a problem with them, dont take it there. In fact just forget about it. Nothing will be done about it

"Absolutely disgusted! I shall never ever order a pizza from your incompetent store again! I waited over an hour for this pizza only to ring up to see what's going on and apparently it had been delivered! My door number is 21 and it's not I'm mandarin or russian so I'm amazed at how the delivery driver has managed to get this wrong. I was the passed on to the so called chief manager who told me that if I wanted my pizza I would have to order again and pay for it . I was offered no apology and no compensation of any sort. I then ring back to get his name but he refused to give it me but as he answered the phone I heard him saying it was Ben. I have been a loyal customer for years but I shall never order from your again. Your driver obviously needs to go to Specsavers and your manager Ben needs training on customer service and how to be a decent human being."

Does exactly what it says on the tin. Quality pizza time after time

The only pizza you'll ever need

Pizza is tasty but quite expensive. My name was up as "Pizza ready" for 5 minutes before I got it.

Trent vale Domino's pizza, Manager with protruding teeth ,attitude is appalling, shocked & disgusted.. Needs a new manager obviously.

Horrible! over an hr late on delivery n an extremely rude girl on the other end of the phoneline.

Busy little Pizza shop, so you know the foods not been sitting around and is fresh.

Me and my partner order the mega mix deal with cheesy wedges with bacon rashes that was 50p extra. The delivery was quick and the food was warm so all good there. You get plenty and it is good value for money however the down side was the wedges I don't think we got many and only a few bacon bits, the worse part was that we found a grey blondish hair and my partner is bold and I have black hair so it wasn't ours! But overal it was an alright deal but will not have it again due the hair incident.

Food from here is spot on so delicious indeed pizza beautiful? Recommend this place to anyone clean beautiful food delivery on time too ? Delivery person got manners too ? Beautiful food 😇

It's Domino's you can't go wrong with it. Just need to lower there prices a bit. It's a clean and tidy place

Poor delivery service, orders take more than 1 hour to deliver to a house which is just 0.5 miles away. Extremely dissatisfied.