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3.4

Based on 144 opinions finded in 2 websites

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Nº 545 in 722 in Stoke-on-Trent

CUSTOMERS TALK ABOUT DISHES WITH..pizza
Score

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Great staff. Really friendly and helpful. Popped in as a quick something to eat and the guy helped us get the best deal possible for a Friday night. Would definitely come again!

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Tom D . 2024-10-18

MORE AT Google

Just ordered pizza from. U part order was veg supreme but. Got a veggie volcano call u. To tell u lady phone wSnt rude but unhelpful

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Cheryl Cannon . 2024-09-25

MORE AT Google

Great service Andy was really happy to help would definitely recommend

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Mrs Corcoran . 2024-09-21

MORE AT Google

Domino's delivered wrong pizza , it was given straight back to the delivery employee and I was told the correct pizza will be redelivered . 45 minutes later nothing , Called the shop they had no recollection of this but somehow knew what pizza I was missing. Very poor service

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Ashley Johnson . 2024-08-04

MORE AT Google

Both my partner and I had horrific food poisoning after eating your pizza. You have not responded to complaints via your web page. Absolutely horrific service.

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Vince Noir . 2024-07-08

MORE AT Google

Good food. Nice environment. Wonderful and friendly staff. Would love go there even to have a chat with staffs; it takes off my stress❤️

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Rajeev Chacko . 2024-06-19

MORE AT Google

Perfect tonigjt. Food was delivered quickly and was hot. Thank you dominos

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paul . 2024-04-20

MORE AT Google

Ordered a pizza from this store ,the order was not delivered to my address nor they refunded the amount even after the telephonic conversation,they push you to lodge a complaint at customer care where there is no response.let the customer service sort this issue..

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sajan leedz . 2024-02-09

MORE AT Google

I ordered a chicken tandoori pizza, I still don't know where the chicken goes during the process 😅 Also I think someone was hungry.. a small piece was missing. However it was a good vegetable pizza ! 😅😆🤣

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kynss Z . 2024-01-21

MORE AT Google

Who doesn't like pizza=not very many...

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Danny Shortt . 2023-12-14

MORE AT Google

Long story cut short, had an issue, but the guy I just spoke to has solved the issue so much better than I expected! Above and beyond. Super kind. Thank you

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Effy Geoff . 2023-09-29

MORE AT Google

Good just a bit too expensive but you know this

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WHATryouSAYING TV . 2023-09-15

MORE AT Google

Nice people behind the counter and in the kitchen. Very polite n caring. Nice food too.

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A Daniel . 2023-08-10

MORE AT Google

Great service and happy and great server's. Very great food

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Matthew Soanes . 2023-05-05

MORE AT Google

Used to order from here weekly. Amended my original review as it's gone downhill. Wrong pizza/ingredients/changes, dips not being sent. Terrible management staff if you call about an issue - they don't care and don't sort anything. AVOID - or do collection so you can make sure you get what you order!

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Sarah Foxx . 2023-05-05

MORE AT Google

Very bad wish I could give it a zero. Service and understanding is shocking. Could do with some adjustments.

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Haresh Mojwani . 2023-04-28

MORE AT Google

Far better than our local Papa Johns .. Papa Johns has been run into the ground in Stoke on Trent lol. Well done Dominos 👍

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M . 2023-01-31

MORE AT Google

My go to for all things Pizza. Fast,efficient and made with love and care pizza

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Eniola Adegbite . 2022-12-01

MORE AT Google

My local Domino’s and have had no problems with them. Friendly and prompt staff.

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Gabriel . 2022-11-04

MORE AT Google

Staff at the nearby school eat here on occasions. They always enjoy the food . I have tried the margarita pizza once . It was fine. You can get special offers .

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Julie H . 2022-07-09

MORE AT Google

Unwilling to co-operate with a simple request. We called less than 1 minute after ordering simply asking if we could change the base from tomato to BBQ. We were told no as they had already been put in the oven - granted if it really was already in the oven then it’s bloody quick service… I asked if they could put in another instead, given that we had called plenty quick enough, only to be told rudely “if you want to pay for it as well, yeah”. Just really poor customer service skills which does not necessarily reflect on the minimum wage staff but rather the incompetent management, I suspect.

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Liam Franks . 2022-03-11

MORE AT Google

The food Was cold , someone sat on the pizza box

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Alex Islamidis . 2022-02-21

MORE AT Google

Ordered a deal that came with a drink (one of the only reasons i chose that deal) when it came it didnt have any sauce on the pizza, completely dry and on top of that it didnt come with the drink, it was like i was in the sahara, when i said to the delivery guy, didnt this come with a drink he was like ‘oh yeah sorry sir I’ll run back and get it now’ but never came back. Called them up but they let the phone ring out, absolute bellends

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Gristle13 . 2021-10-26

MORE AT Google

OK but, not to the standard the pizzas used to be

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Tina Reardon . 2021-08-15

MORE AT Google

Had special deal and it was lovely.

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Susan Hartley . 2021-08-08

MORE AT Google

Good by the time I actually got the cookies that I ordered. They forgot, so by the time I got home, my pizza was cold from sitting about. On the plus side, they did give me a free drink for my wait

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Bal . 2021-08-07

MORE AT Google

I ordered my pizza for 4pm. It arrived 15 minutes early, which is brilliant IF everyone is here, however, now my husband has to eat cold or reheated pizza!! When I called Trent Vale, the manager said it was not their problem. Absolutely shocking!! Why state a delivery slot when you're going to send it ASAP anyway? Terrible customer service from what is usually a fantastic store!

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Kerrie Nixon . 2021-06-26

MORE AT Google

Good food. Fast service. Friendly staff. I'm full after dinner. Happy.😁

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Simon Hardman . 2021-06-25

MORE AT Google

It's not the same taste like in other countries!

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Dimitar Mitev . 2020-12-10

MORE AT Google

I was staying locally during "lock down" so nowhere available to eat in. Decided on fast food for dinner and decided Domino's. Poppped in to a covid friendly shop a greater by a friendly chap. Slightly complicated menu but he offered a lage pizza for £11.99 which he said was cheaper than a small pizza. I chose an American hot which was tasty (too much to finish). The bottle of red was also good! I note there were lots of complaints on social media about this store but I write as a find..very good...keep it up.

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Happy H man . 2020-11-07

MORE AT TripAdvisor

Domino's have a con going at the moment with any Pizza for £12.99,no mention about delivery. I ordered a Pizza and payed by PayPal but on checking my order there was a message saying NO delivery under £12.99. Will be cancelling and ordering from Alloallo around the corner.

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Mark E . 2020-07-15

MORE AT TripAdvisor

Normally enjoy however today both pizzas were far over cooked to the point the cheese was hard, very disappointed for the price you pay!

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Natalie Avery . 2020-05-15

MORE AT Google

We trusted the Trent Vale outlet with a big order of 70 pizzas to the student community in Stoke who are locked-in becuse of the virus. To our delight they did a perfect job and our tenants have thanked us. Well done!

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Livingpad . 2020-04-11

MORE AT TripAdvisor

I ordered pizzas there for £20, they never arrived. The reason: international phone numbers cannot be called from the delivery person's phone. When I ordered I was able to leave my number and pay, but was never informed that non-English numbers do not work. Edit: Through the general customer service and PayPal I could get my money back. Thank you very much for this. But the customer support in the local store is very bad, the operators were not very understanding. I do not recommend anyone to order there with a non UK phone number.

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Kai Schwarz . 2020-03-26

MORE AT Google

2 for 1 on collection wins every time!!

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Shaun Madgilly . 2020-03-08

MORE AT Google

BOGOF on collection, pick it up, eat it in the park, winner.

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Leila Khawaja . 2020-02-08

MORE AT Google

Love dominos. Busy tonight. But pleasant service

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Andrew Kirk . 2019-12-31

MORE AT Google

Order many times with no problems. Box that looks like it has been sat on and the pizza cold.

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Sew Louisa . 2019-11-22

MORE AT Google

Pizza under cooked. Too much effort to drive 4 miles back to complain

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Sean ADAM . 2019-11-12

MORE AT Google

I would never use this place again. I had a problem with an offer that was still ongoing. They refused to honour the offer. I asked to speak to the manager. She was nasty from the second she started to speak. She said WHAT! I told her the problem. She said look if my staff say it is finished it's finished ok. Is that all? I said. I work in retail and know never to speak to a customer this way. She said go away and put the phone down. I contacted the head office. I got an e mail saying they had received my e mail and they would pass it to the franchise manager who would contact the franchisee and sort it out. I heard nothing total waste of time. If you have a problem with them, dont take it there. In fact just forget about it. Nothing will be done about it

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Paul Townsend . 2019-10-27

MORE AT Google

"Absolutely disgusted! I shall never ever order a pizza from your incompetent store again! I waited over an hour for this pizza only to ring up to see what's going on and apparently it had been delivered! My door number is 21 and it's not I'm mandarin or russian so I'm amazed at how the delivery driver has managed to get this wrong. I was the passed on to the so called chief manager who told me that if I wanted my pizza I would have to order again and pay for it . I was offered no apology and no compensation of any sort. I then ring back to get his name but he refused to give it me but as he answered the phone I heard him saying it was Ben. I have been a loyal customer for years but I shall never order from your again. Your driver obviously needs to go to Specsavers and your manager Ben needs training on customer service and how to be a decent human being."

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Tatiana L . 2019-10-26

MORE AT TripAdvisor

Does exactly what it says on the tin. Quality pizza time after time

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Michael Walley . 2019-09-19

MORE AT Google

The only pizza you'll ever need

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Roberto D . 2019-08-26

MORE AT Google

Pizza is tasty but quite expensive. My name was up as "Pizza ready" for 5 minutes before I got it.

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Deborah Key . 2019-07-06

MORE AT Google

Trent vale Domino's pizza, Manager with protruding teeth ,attitude is appalling, shocked & disgusted.. Needs a new manager obviously.

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Retired . 2019-07-04

MORE AT Google

Horrible! over an hr late on delivery n an extremely rude girl on the other end of the phoneline.

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Amuche Nwaogbo . 2018-12-03

MORE AT Google

Busy little Pizza shop, so you know the foods not been sitting around and is fresh.

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Gareth Mountford-jones . 2018-08-10

MORE AT Google

Me and my partner order the mega mix deal with cheesy wedges with bacon rashes that was 50p extra. The delivery was quick and the food was warm so all good there. You get plenty and it is good value for money however the down side was the wedges I don't think we got many and only a few bacon bits, the worse part was that we found a grey blondish hair and my partner is bold and I have black hair so it wasn't ours! But overal it was an alright deal but will not have it again due the hair incident.

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Rebecca Brown . 2018-05-25

MORE AT Google

Food from here is spot on so delicious indeed pizza beautiful? Recommend this place to anyone clean beautiful food delivery on time too ? Delivery person got manners too ? Beautiful food 😇

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Julie Ellis . 2018-01-20

MORE AT Google

It's Domino's you can't go wrong with it. Just need to lower there prices a bit. It's a clean and tidy place

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Karl Podmore . 2017-06-12

MORE AT Google

Poor delivery service, orders take more than 1 hour to deliver to a house which is just 0.5 miles away. Extremely dissatisfied.

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Alakh Singh . 2016-06-19

MORE AT Google

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