Domino's Pizza in East Riding of Yorkshire

Great service easy dinner after a busy week and 50% off super saver

Appalling service, will never return!! Ordered through the App and was notified pizza was ready to be delivered. Waited over an hour after the app had changed the estimated delivery time 4 times and then said it had been delivered. Called and was advised it was 10 minutes away. Waited a further 20 minutes and was told the delivery driver couldn’t find the address for the previous customer. Arrived 10 minutes later. At this point I was happy to accept mistakes happen and we’d cut our losses with a refund since the pizza and chips were cold and soaking wet from the rain. However, I was consistently offered a free side that they would deliver, which I rejected. I was finally offered a full refund on the basis the food was inedible and told this would be paid within 10 working days. 3 weeks and 4 phone calls and I’m still waiting!!

Normally don't have a problem, considering where we are food Normally arrives piping hot. This time was a very bad experience indeed and very disappointing, food arrived flat cold, so couldn't enjoy it, had to ring up as app said order had been delivered and it hadn't

Well done! After such poor reviews Dominos Hessle have got their act together. Delivered swiftly, hot and delicious as expected so l wasn't disappointed. The driver was polite and friendly, as it should be. The tracker was unreliable but that's tech for ya!

Lovely pizza generous amount of toppings. Lovely base not soggy 👍

Ordered via the app and was kept informed of when my delivery was on the way, delivery driver was at my door in about 10 minutes. Ordering was hassle free apart from choosing what I wanted.

Ordered via the app and was kept informed of when my delivery was on the way, delivery driver was at my door in about 10 minutes. Ordering was hassle free apart from choosing what I wanted.

Delivery very poor when it gets ere it's cold sent it back won't bother again

Delivery very poor when it gets ere it's cold sent it back won't bother again

App said had been delivered after 20 minutes but before tracker stopped it said it was still at the shop. This has happened a couple of times now. Arrived 20 minutes later. Food very disappointing. Wrap was burnt, chips were cold and undercooked. Worst was all the smaller stuff had been put on top of the pizza and it had all got stuck to the top of the box. Will not be ordering from again.

Order took one hour to arrive ( that’s ok ) but tracker showed out for delivery at 7.15pm and delivered at 7.30pm so could then no longer track. Order finally arrived, luke warm at 8pm- minus the extra garlic spread ordered and paid for for both pizzas, and extra cheese on second pizza- (£5.70 of extras paid for but not received!) . Won’t be using again.

Got both orders wrong and then put a single red chili on my childs pizza in order to burn him. Indian guy with face stubble/beard wearing glasses.

Always been happy with this branch (unlike one in the city). Food has always been spot on, decent amount of toppings and delivery has never been over half hour.

Order stated it would be with us within 30 minutes. 45minutes later notification states that it is enroute. The tracker however shows no movement from the store. After 60 minutes we phone to chase. Tracker still has not moved. Informed pizza will be REHEATED and with us within 15minutes. Still no pizza. Still no movement on tracker. Tracker suddenly shows pizza delivered and therefore we can no longer track. We phone again. During the phone call a luke warm pizza arrives. Apparently the original driver had broken down on the bridge. Except tracker showed no movement and no mention of this during numerous phone calls. Pizza boxes squashed, pizza only just warm and definitely not fresh. stickers show 17:05 for order time. We received well after 18:30hr communication was rubbish. No acknowledgment or excuse given and no apology. Pizza was not what you would expect especially if rewarmed

I ordered at 12.15 didn't receive until 1.50 driver had no manners and was very rude when on the phone shop staff offered little to no help and had no reason for such a delay when I did get the food it was cold and had be squashed the chips where like mush I ended up throwing it all away. Overall awful customer service and food

Ordered food at 8.56 arrived at 10.20 poor service it said on web site 30-40 mins delivery Pizza’s cold chips under cooked waste of £57.00 disappointing Won’t use again won’t recommend

Previously good experience but today ordered pizza an hour ago with 20-45min delivery time. Pizza showing as ‘out for delivery’ for well over half an hour now and no sign. Rang up 15mins ago to be told it was only just leaving the shop (despite being marked as out for delivery 30mins ago). Pregnant wife is sick and hungry, and my faith in Dominoes Hessle has been lost. If we’d known it would take over an hour for delivery, I’d have gone and collected. I don’t mind unavoidable delays but lying about it being out for delivery is just poor customer service, and they should make more effort to keep us informed so we can decide to look at other options.

Food arrived promptly, hot and the delivery driver (Matthew Don “ The Responsible “) was lovely and kind. Highly recommend!! Will be ordering again :)

Ordered x2 medium pizzas with a couple of sides, cost a whopping £59, I was obviously expecting good quality. Food arrived, cold. Tandoori hot pizza had no jalapeños on it. Overall disappointing. As we waited over an hour for the food we had it anyway. Went through the complaints process to be offered a £20 voucher that can only be used online and had a 2 month validity only. I cannot use the £20 voucher as cannot order online due to my address, the website does not accept. I rejected the voucher as was pointless, can’t use and didn’t want to spend another large amount on low quality food. I did ask for £20 refund which was rejected. Overall poor service, dominos has gone downhill over the years, overpriced, low quality. Will not be using dominos again.

Ordered pizza requested & paid for extra extra garlic!!! Got it home, no garlic at all!!!! Fuming!!!!

Ordered from the Hessle store. waited an hour for food. app said it had been delivered when it hadn’t. When calling up to find out what had happened got put through to the city centre store where we got told that the Hessle store had now closed (online says it’s open till 5am it was 11 when we called) and we needed to wait 15min to see if it gets delivered before they would help us. When we called back got told they would only send us food if we paid for it again.

Awful.. only a mile to delivery and food cold .. not exactly the point of delivery as we could have cooked food from a supermarket in the same time for a quarter of the price .. very disappointing

Picture quality food with good taste

Absolute waste of space ordered on app. then got called to say was out of item I had choose. Will NEVER EVER EVER USE AGAIN. Kind of glad as they were getting to be a rip Off any way

What is the point of forcing online order..then it does not work app is rubbish .. Clearly can't beat face to face Beyond a joke even calling to make an order they forcing go online..

For me, over rated and over priced. All of the pizzas have exactly the same after-taste.

Just like to say a big thank you to the staff at domino's hessle. Paid online for it, then completely forgot AND paid the driver! Rang me back withing an hour or so telling me I'd paid twice and delivered my money back to me. Honest and kind people still exist!

The staff here are always so nice, they helped us to to the car when we had a big order always really polite, 10/10 for brilliant staff

Always get orders wrong and rude management

Say they deliver take the money then when you give them your order number they say they can't deliver and it'll take 3 days to get the refund. #joke

Great pizza and amazing cookies, I needed a receipt for expenses but didn't get proved one... called the next day and they were able to email me a copy straight away. Fantastic.

It's an expensive treat but worth the money. All our pizzas were excellent, especially the cheeseburger pizza. The chicken strippers were made from strips of chicken breast, they were delicious. There's a wide range of pizza toppings, enough to please everyone. We will definitely be back.

My son placed an order to collect a pizza however he has a full leg cast on and is on crutches. He placed the order and was 3 minutes late collecting. The manager had cooked the pizza but refused to give it to him as the tills had closed therefore he couldn’t ring the transaction in. My son asked if he could pay cash and asked the manager to ring the transaction in tomorrow. The managers reply was no that’s not the policy. My son asked what will you do with that pizza? The manager said he would rather throw it in the bin than give him a free pizza. My son didn’t want a free pizza he wanted to pay but it seems silly throwing away a fresh pizza!!! Where’s the logic or empathy? Absolutely disgusting customer service and basic human empathy!

Great pizza.......we used the 50% off deal text we received....as to be honest it is expensive without the deals......however very enjoyable and delivered on time, thanks

Customer service non existent. Paid over £30 for our order and when it arrived the wedges were missing, was told there was nothing they could do unless we want them in an hour.. no apology whatsoever but we could have them next time. I think all in all shocking service for such expensive food , also pizzas were cold and hardly any cheese on them. Meat was insipid , won't be using again , total waste of money

What a expensive pizza .. the nachos were rubbish very very over priced . Will not be back other takeaways are better .

We ordered pizzas from the app for delivery from the Hessle store, the pizzas never turned up. My partner rang to see what the delay was to be told they don’t deliver to our address or we had got our address wrong and to ring a different store. We double checked the email which stated it was been delivered from the Hessle store to our address. We rang different stores to be told by them it was Hessle that had taken our order. I called Hessle back and the individual I spoke to on the phone had no customer service skills whatsoever and was quite frankly rude and couldn’t give me any answers. If I could give it zero stars I would, we will not be ordering from them again.

Dominos made a big deal out of offering free medium pizzas for all nhs staff, however they then put a time limit on the offer finishing at 6pm which only really covered the office staff and days off, most nursing staff finish at 8pm. We got there at 5pm and waited in the queue, got to the front at 5.30 to be told no medium pizzas left, next price range £9.80 after nhs discount Staff obviously stressed due to the size of the queue (come on dominos the nhs employ hundreds of staff, you must have known what to expect) staff unbelievably rude. So instead of bigging yourselves up with "kind gestures" try been a bit better prepared if you ever do it again. The pizza wasn't even that good

Exceptionnel expérience! Pizza and chicken wings delivered in a record time! Rich content, excellent taste! Very polite the man from delivery. Trully recommend them!

Ordered for delivery, have done the past two weekends and delivery has been fast and food is perfect and hot. This weekend we waited over an hour and the tracker stated ‘ready for collection’ when we had ordered delivery waited and waited called and spoke to someone he was extremely dosile and clearly had no customer service skills whatsoever, I had to say do we get an apology or an explanation? As all he said was yeah we’re busy? like it was my problem and not theirs! Terrible service for such an expensive pizza. If the person on the phone was intelligent enough to say sorry for the delay and explain we would reorder and be satisfied with that but not after his attitude stank so bad. Embarrassing for such a good company.

Says it's open on Google until 5am. Tried calling to confirm at 10.45pm, nobody answered even though they were still open. Arrived at 11pm. Staff said it was closed and completely ignored when I asked for help finding the next closest branch. Really disappointed.

First time visit to Domino's, good choice on the menu. There was a special offer on any sized pizza for a fixed price, I obviously chose the largest on offer. I went for the spicy beef with jalapeños. It was ready in next to no time, there's a screen with your order on, counting down until it was ready. I couldn't fault the pizza, absolutely spot on. I'll be back before the offer ends! :)

Both my self and partner visited dominoes pizza and both have woke up with food poisoning rang up the restaurant and wasn’t interested disgusting service and will never go again and would I neither recommend it!

You cannot sit in and eat plus the shop itself is quite small other than that it is perfect

Good pizza with a decent level of quality.

Quality food and great service.

My order was mixed up with this idiot who likes pineapple on pizza’s order, and I was given pineapple pizza. That is in my top 4 worst moments ever

So decided to have a rare take away night and wanted something nice , decided what I wanted off I went with great excitement until ............. I walk up to the take away and see staff smoking outside errrrrrr no thanks , would of thought this wouldn’t be on full view

I absolutely love dominos pizza but I have stopped going after seeing staff stood out side smoking, or drivers in the car smoking with food in the back, it’s really put me off going here ..... can’t be certain they all wash there hands after every cigarette they have or wear gloves ....

I work there. Its good. Staff is nice (at least I thinks so) we are one big family.

Open till 5pm which is great after a few of the old sherbet lemons.. food is constant to brand standard any hour you order. Fair Play

Domino's Pizza's are generally very expensive. However as other reviewers have said they usually have offers available some for a specific day or collection only. We spotted one for collection and ordered and collected a few minutes later. Pizza was very tasty and the staff member was friendly. We had stopped off earlier in the day to pick up a menu which also had offers listed on it. There is a large car park a few yards down the road which is free as difficult to park on the road close by.

Great service and food, cooperative staff who were very happy to help with any enquiries I had

Lady who served me was as polite as can be, chicken was top notch I may add

Just phoned to enquire about the gluten free menu and asked what pizzas they have with the deals, to be spoken rudely to and told "well I'm sure you know what's gluten free and what's not" if I knew what was gluten free I wouldn't be enquiring I would just order. Will not be ordering from domino's again if that is the manner which we are spoken to when placing an order.

Delivery driver got lost and when I rang up they said they were bringing fresh pizzas, just brought the old pizzas half an hour later freezing cold

A Dominos pizza is an expensive pizza unless you buy it on a deal. Don't expect the staff to tell you about the deals - in fact, don't expect the staff to be anything other than pretty surly at this particular branch - you need to do your homework before walking in. There's a reason why, like Pizza Express, Ask and Prezzo, there's always a deal on. It's because the base price for the food is considerably higher than it should be for the quality that you are getting.

Very helpful staff pizza to holiday home 1am

poor service, slow delivery and luke warn pizza - all at inflated prices. chain food franchise exploiting the dominos brand.

if you want overpriced pizza that arrives luke warm then this is the place for you! consistently poor service.

Dominos, a place of beautiful pizzas. Really was a terrible shame we were stood in what seemed like a graveyard. Zero communication amongst staff. Ignorant chap behind the counter named Aimires who didn’t even acknowledge our entrance, he was more bothered about the phone call. Once he was off the phone, he bluntly said “just a sec”. With that, we turned to somebody else and asked for our food. A brilliant franchise like dominos really needs to consider who they place in their workforce.

Ok selection of pizzas local deals better than on the internet.

Great pizza, terrible place to park

It's okay. Same as any domino's.

There's a poster in the window advertising any pizza £8.99 for collection. We did a half and half, half Texas BBQ, half bacon double cheese. My half was tasty, my partner said his half was 'sloppy '. As soon as we ordered, we left to pick it up. (About a 15 minute drive) and it was all ready to pick up. No problems for me. A great selection of pizzas or if you prefer, choose your own toppings. The free garlic and herb dip is great too.

Fantastic they cook my thin and crispy just right so I don't get ear ache from the wife

There are a lot of takeaways in this area. The pizzas are good (not oily) Big advantage is they take cards some of the local ones do not. Despite all the staff and computer displays, they do occasionally get things wrong. Not a comfortable place to wait.

Fantastic service pizza came red hot delivery guy was friendly Thankyou 👍

Top quality as most domino's are

For the past two Sundays in a row, a few work colleagues and I had decided to order a takeaway form the well known chain. The first incident, the time was 10:30pm and despite calling the store multiple times, there was no answer. We then decided to visit the store, the time being around 10:40 and the store was closed. This may be understandable as a one time thing. The second incident the following Sunday we decided not to bother calling as the line always seems to be useless. We decided instead to try the app, which still did not accept our order. We then decided to visit the store at 10:30pm as the website clearly stated they close at 11pm. We were met by a very grumpy gentleman who refused to serve us as he insisted that they were closed (even thought he was making pizzas). The service is very poor and the opening and closing times need to be changed if they are not correct!

So far so good excellent choice great price over twenty pounds 50% off really enjoyed our meal and fast delivery

Fantastic food delivered super quick!

The Staff were very rude and they burnt one of the pizzas. I wouldn't return to this particular dominos again. Have been to other dominos and have had no issues

Pizza choice good but difficulty with staff taking orders by phone - difficult to understand their english and very confusing in terms of describing special offers and combos. Gave up in end and just chose the first pizza my guest said they wanted. Quality fine and delivered on time.

We ordered Chicken wings from here...and i can tell you, they were a box of the laziest made wings! taste was absolutely tasteless and dry!

I normally don't like pizza but my husband does.

Ordered 5 pizzas with thin & crispy bases. The bases were like cardboard, the toppings were not generous. With some dough balls (which were tasty - but not a patch on Pizza Express'), I spent close to £60.

Been here a couple of times! I lovvvvvvve Domino's Pizza so much.... its just rather expensive for what it it! I only go when they have the £6.99 deal on as my family members all have different tastes so end up buying 3 different pizzas. Inbetween offers I use Bella which too is very yummy and affordable

Excellent Pizza delivered minutes earlier than requested time. Fortunately we arrived home at precisely the same time(ordered via mobile phone) as we were slightly held up in traffic.

Hot, tasty..... Enough for breakfast!!! The garlic dip is perfect drizzled over the top. Perfect for vegetarians too. See you next week. Saves cooking on treat night!

We had a large take-away pizza (bacon double cheese) to share between 2. We collected as we are local and there was a special offer on at the time so it was excellent value for money and very tasty.