Domino's Pizza in Leeds

Walked in at 1 min past 12, with 18 our old who has just finished work- staff really argumentative and racist….. the irony is, her shift was longer than theirs, and they were moaning about their work.

I've been ordering from this Domino's for about 5 times now, and I'm honestly shocked by the low rating. Every single time, the pizza has been absolutely delicious, piping hot, and ready on time. The staff is always super friendly and helpful, making the whole experience a breeze. I've never had any issues with my orders, and I've always been impressed by the quality of the food. If you're looking for a reliable pizza place with great food and even better service, give this Domino's a try. You won't be disappointed!

Ordered a large takeaway for guests and was so disappointed with the quality of pizzas received - they had at least 40 percent of cheese missing from the top of them and the bbq raunch sauce was so thin it was basically non existent! When I phoned to complain Dominoes said that the staff had all received training to make pizzas with less cheese and sauce (apparently they were using too much). I explained that this was not pizza standard by any means and if they were gonna change their pizzas they should warn customers. They should not charge the same amount for less and then expect us to double the cheese and sauce (without prior knowledge especially) for a previous standard. So basically they have cut ingredients and are still charging the same or higher prices. Shane on them… will not be ordering again. Ps the manager phoned later to try and fix the problem but so done with this place.

That's grease, not sauce. All I think that needs saying

Went in to order - was told that someone would be with me shortly to take the order - they weren’t making any pizzas at the time - no one arrived for 5 minutes - walked out.

I wish there was an option to give zero stars. The delivery guy called me and told me he is at location while he was 2 miles away. After repeating the postcode more than 20 times, he agreed he is at wrong location and said he will come. After waiting another 20 mins, he did not pick up the call. When called the store, the guy who picked up was really rude and shouting. And cancelled the order after I have been waiting for more than an hour.

VERY DISAPPOINTED. The pizza I Ordered was in such a poor state!! It was as if It was left for hours, the dough of the pizza was stiff, stale and dry! I want a refund

I ordered online. The food arrived promptly, and the driver seemed friendly. The food was average for a pizza takeaway, and there were mistakes in two of my orders. The food is very expensive, but can sometimes be cheaper by purchasing in bundles or using voucher codes (which are obtainable regularly).

Really disappointed. Ordered pizzas for delivery. It was estimated that they would be up to 48 minutes. It was actually 1 hour and 3 minutes. Having followed it on tracker it had been sat in quality control for 20 minutes before it was dispatched. Needless to say both pizzas were stone cold when they arrived.

Got a bbq chicken pizza and it was undercooked also no bbq sauce on the pizza base what so ever the Indian fella served me was rude he would not swap the garlic sauce for ketchup or bbq sauce left me hungry for the whole day!! AVOID

The service at this store was absolutely appalling. When I got home with my pizza, I found a long hair in it. They didn't apologize and told me to drive back so they could check the CCTV. When I asked them to send a driver to collect the pizza and provide a replacement, the staff member got rude, refused, and also wouldn't share his name. To make matters worse, the overall attitude of the staff was dismissive and unprofessional, making me feel like my complaint was an inconvenience to them. The store's complete lack of customer care and hygiene standards is unacceptable. DO NOT RECOMMEND

Very rude staff. Phoned up asking about any offers and was told to check the website. I wanted to order a Pizza to collect as i was driving by. The Staff are very hard to understand and after going back and forth trying to explain I want to order over the phone I got shouted at and hung up on. If I were you I would go to the many other pizza places nearby. there is also another dominos not too far from here. i would go there.

Horrible experience. Walked in for 1st time to get pizza here. 'Too busy to take your order' was the response I got and forced us to order online. When checked online, the same deals were not available. I voiced the concerns and the staff who were standing about 2meters away, couldn't careless. It takes 1minute to take an order and process it but unfortunately the staff are incapable to do so. Walked out and got my pizzas from Pizza house round the corner. Much nicer staff and actually take your order politely. Avoid Avoid Avoid.

Rubbish and rude staff. Advertising fake positions. Called me for an interview and forgot about it.

I have ordered a few times from here. Not once has the pizza come on time or been warm. This time was the final straw as it took 20 minutes longer than the latest promise time and came stone cold (they actually got the toppings correct for once hurrah), I finally complained and all the store could offer is a voucher for the garlic dip that they didn't give me and a goofy email which is entirely pointless if you have to complain to get sent it anyway. Would not recommend.

Today we ate pizza from here, the toping was of such poor quality that the topic given in it was also very wet and the manager there was from Romania, his manner of speaking was also not good and he was very rude. He was also demanding extra money from us,Their pizza is also not good and this manager from Romania has no manners to speak and the pizza was very bad, we threw it in the dustbin.

The managers attitude was worse than the pizza👎 really bad service and pizza was cold, go to McDonald’s instead

Seems okay, pizza was nice, not too busy in shop, had a look around whilst waiting and it looks clean. If anything a bit dear, but thats everything nowadays. No complaints, scarfed pizza.

Made an order online, received a call 5 mins later saying they were out of the extra toppings we added. I asked them to refund that part of the order which they were unable to do for some reason so I was forced to order unwanted toppings. Ordered them and they didn't even put them on the pizza. I complained, received a free pizza voucher which I used tonight, they must have known it was for a complaint because they made the worst pizza I've ever seen. Half the size it should have been, toppings all on one half, the guy on the phone was very rude and unhelpful. Support your local independent instead!!

Very difficult to speak to anyone on the phone only decent thing about this dominos store is the delivery driver who always brings a flashlight for dark nights! And the app is awful to use

Food either doesn’t arrive, or is wrong. Manager rude. Tried to convince us that a large pizza became the size of a medium pizza as it ‘shrinks in the oven’. AVOID

OK here we go I like Dominoes pizza but I rang to order and on line only I tried to order on line card declined l called in to be told on line only what a load of codswallop Not good not right I won't use you again Really in this day and age.

Very rude manager. My pizza has arrived without cheese. They refused make me a new pizza with cheese or refound. Never ever….

I had an ordered the whole meal and i am getting rock solid pizza and the store is not giving me refund or new items which i purchased And ghe driver cannot call me at least to search for my house as it was suggested in the app and he and manger says its was not clearly instructed , well if he cannot find thn he should call me atleast but he doesnot have phone to deliver is this in the policy of dominoes to deliver the pizza without the phone. Its really worst i need refund now anyhow Its cold and hard like rock. Its a worst approach from dominoes

Was in my lunch break card machine wasn’t working so he told me to order so I did he then he was on the phone to card place to get it working the order came threw I said can you put it in for me please I have to get back to work he said no been really funny about an was a really unpleasant human being to be around I was furious missed my lunch because of it an nothing has been done by Domino’s absolutely disgraceful service from him an also Domino’s themself will be taking my money else where will never support Domino’s again after that

Unbelievable rude bad customer service and attitude towards customer

Absolutely disgusted with the state the ‘pizzas’ arrived in. What a waste of £20!! Turns out our delivery driver decided to help himself to both of the pizzas we ordered leaving us with a few crumbs and residue from the garlic and herb dip. I will never eat here again and suggest you don’t either. If you ever fancy a pizza, I highly recommend you order yourself an actual pizza from places like Pizza Punks, Culto, Pizza Hut and more.

I ordered a pizza with extra sweetcorn and when I received the pizza surprise no sweetcorn at all. I give them a call and the guy on the phone told me the staff put the sweetcorn on the pizza and he can't do anything. Avoid this place

AVOID THIS STORE!!! Placed an order for two large pizzas, no food arrived after an hour, made a phone call to be told the driver was 5 minutes away, 20 minutes later another phone call to the store to be told the driver was still 5 minutes away. As you may have guessed no pizza arrived. Would avoid ordering from this store at all costs. Lying staff on the phone, and clearly dodgy drivers. AVOID! AVOID! AVOID!

Utterly incompetent, ordered kebab meat with no chilli extra meat, man confirmed meat wasn't too spicy, delivered small Margaretta? Called back to change woman said we don't do kebab meat and hung up, drove down to complain returned pizza without them crediting, clowns

Ordered delivery, ingredients missing on the pizza, emailed customer services who clearly need to be retrained in how to communicate with customers. Last time I will spend my money on this horrible company

Food is always ready bang on time, good consistent quality and some good value offers if you order online and collect

Ordered a 9.5 inch pizza and on collection was given a very small pizza with 4 slices. when asked that according to their website a 9.5 inch pizza should have 6 slices, the manager said this is the new version oval 9.5 inch pizza and it contains only 4 slices. Did not listen to me mentioning that according to the website there should be 6 slices. I will never buy from Roundhay Domino's ever again. Thumbs down.

Ordered 9.5 inches pizza in a deal for 3.99 which was same as 7.5 inch pizza with 3 small slices rather than 6 slices of 9.5inch. We had previously ordered from same store 7.5 inch pizza so we knew it was not 9.5inch. On enquiring we were told it the new 9.5 inch making no sense. Would not recommend this deal.

I ordered food last night I waited more than a hours and I finally received my ordered after two times I ringed the shop for two pizzas and wedges potatoes and cookies dough and the pizzas and wedges was cold and aged also cookie dough was undercooked. That was the worst food i had from Domino’s.

I ordered food last night I waited more than a hours and I finally received my ordered after two times I ringed the shop for two pizzas and wedges potatoes and cookies dough and the pizzas and wedges was cold and aged also cookie dough was undercooked. That was the worst food i had from Domino’s.

Ordered pizza yesterday with potatoe wedges and a drink. Pizza arrives with hardly any toppings on, mainly cheese and large crust (maybe the standard dominoes approach now) and no drink. They then make me another pizza and deliver it with drink and in the meantime my potato wedges have gone cold. There was no grasp as to how to deal with a complaint and under performance. The least they could have done is redone the whole order.

Placed a collection order and had missing toppings that I paid for.. all they offered was for me to return the pizza and pick up what I originally ordered. The pizza also tasted terrible compared to other branches

AMAZING FOOD AMAZING DELIVERY DRIVERS

Pathetic customer service extremely rude and unprofessional manager. gave the wrong order and refused to correct it when returned to store. There should be a disciplinary action taken against this manager

I ordered some cheese doughballs from this branch over a week ago and they sent me spicy sausage ones instead, which I didn't realise until I had bitten into one. I'm vegetarian, but I don't like to kick up a massive fuss as mistakes happen. When speaking to someone on the phone about it, they denied that I had ordered anything that was vegetarian (specifically indicates they're veggie on the website) So after this I decided to make an official complain to the franchise instead and they offered me a replacement meal. I called up to redeem this offer and as soon as I mentioned why I was calling, the woman on the phone claimed they were too busy to take any orders. They did, however, say they're taking online orders. I'm not sure what difference this really makes.

This used to be a good place to order from. Today it took 1 hour to get pizza and it was cold when it arrived.

Awful place, rude driver who dropped half my food and then was promised money back by the store, who never contacted me again. Drivers can’t seem to work a satnav either!

Took an hour for delivery and delivered a cold hard pizza with no extra sauce as paid for and ordered. Ridiculous

Wouldn’t recommend .. order came with a missing item and when I rang up was told the item would come within 30 mins.. never did

Went to collect - told driver had taken it to someone else

Cold food twice delivery didn’t come for ages couldn’t find the house rude customer service rude manager all in all sloppy food sloppy service will not order from here again these reviews are totally embarrassing the shop needs sorting out why as nothing been done the food is in unacceptable and it’s not cheap the staff are rude rude very rude

Undercooked pizza. Rude service on collection - Paid on the app, tried to get me to pay again on collection by implying I hadn't paid, then acted as if I was trying to collect someone else's pizza, but I 'looked decent' so they gave me it?! No wonder this one has to have more expensive prices than the others - to make up for the loss of sales from having onetime only customers. Will never return.

Ruined the pizza for the third time and I've been buying pizza from here for 12 years and the service is degrading from the past 2 years

Rude abrupt staff foods always same disgusting

ONLY If I could GIVE BIG ZERO STAR. AVOID.Order two pizza one Peporoni and ONE Mushroom pepperoni.First both were not fresh but cooked twice SINCE HAD HORRBLE STALE taste ,Saturated with salt. HORRIBLE..VERY RUDE CUSTOMER SERVICE

Krishnan, thank you for taking care of us with all our orders over the years! From Noam and Lamin

The manager saved me from a £55 mistake ordering at wrong store in different city. What a absolute legend.

Manager Adrian always looks after me, gives me q free hot sauce every time. Pizzas are always bang on when he is there.- Michael.

Love the manager Adrian, always sound as a pound and gives me a free hot sauce. Pizzas are always bang on when he is on shift.

The 1 star reviews are telling truth. Greasy, revolting mess - even the dog wasn't interested. Yuck! AVOID

Not sure what’s up with all the bad reviews ? Order from here almost embarrassingly frequently and I’ve never had an issue. The food is always great- way better than other dominos I’ve had before. Staff deliver fairly quickly and are always friendly when they arrive.

I was late home and missed the delivery, ( my fault), redelivered with no fuss or hassle. Food was hot and exactly as expected. Can’t ask for more.

I live a mile closer to the Headingley branch but when I order online, it takes me here. It doesn’t make sense. I literally live on the same road as the Headingley branch so when I order, i would like to order from the local Headingley branch. I cant, so I’m not going to order from here. I’ve had so many arguments online with dominos but I just give up!!

Very ignorant staff I don't like ignorance

I went inside the local to order and the manager told me to wait 10 minutes in a bad wa, just to order . If you don't like to work there just leave your place to someone who will , disgusting , street lane dominos

Absolute joke. Driver ignored instructions and drove onto the wrong street, called up for directions, which I gave to him. Driver then began yelling at me, because he didn't see the steps he needed to walk up. Driver hung up and drove off. Had to call the store to tell them, costing me a fair bit. Guy on the other end says the driver hasn't driven off, and if I don't want it he will refund me. I tell him yes, and complain that its not good enough when I've just been yelled at and had to pay to complain. He says I've sworn at him, and I tell him I haven't, and the call is recorded so he can see that. He hangs up on me. I go outside to see if the driver is really still there, as claimed. No, he isn't, but he drives back. He gets in a call with the man I spoke to on the phone, and the two refuse to acknowledge driver instructions, for the second time. Hands over food smeared in what honesty looks like bloody snot. Still waiting on that refund, hopefully they'll be brave enough to link to the recorded call, just to really cement how pathetic they both were.

Horrible, Horrible, Horrible. If you guys can’t afford to spare the minimum amount of cheese close the joint down you money minded donkeys. Who throws toppings without cheese what are you guys doing ????. Dominos HQ where are you ?? Are you even paying attention?.

Ordered gluten free pizza for my child. Great that they have them but I was informed they are not allowed to slice them. For such a big company why don’t they have separate utensils if they are going to supply gluten free pizzas. Disappointing.

The best pizzas I had and very quick delivery.

Had not eaten a domino's pizza for years as my last experience was of a soggy mess of a base , So after getting a £20 voucher recently from Compare the market I decided to use it today , was that a bad decision , £18.99 for a New Yorker if I had paid for it ..When delivered and after opening the box it looked promising but after attempting to eat it was luke warm with a base that was like a sponge, three quarters are in the bin , l have bought supermarket pizzas at around £3 that tasted and were more authentic in taste and looks to the overpriced disgraceful meal I attempted to eat tonight , avoid at all costs

Went for collection thinking it will be quicker than delivery, as kids were hungry back home. As per the order screen was 3 rd in row. Followed COVID rules ordered pizza and waited outside. 2 people came out with pizzas. I went in and was told that I MISSED MY PIZZA. ASKED THEM WHAT DO YOU MEAN BY MISSED MY PIZZA. Well I wasn't standing inside so my order was given to someone else who came after me. Waited more 5-10mins for my pizza. Suggestion for collection/take away people: please stand inside for your order if you need as per queue.

I ordered 3 pizzas from there which never arrived and for 2 weeks have been chasing down a refund and been ignored by the store and customer service

Pick up .. time quoted was time ready. Can't really ask for more

Payment taken not received my order the manager kept hanging up on me...... no help told to call customer service but wouldn't give me a number.. absolute joke

Whaaaaa collection is best nice and hot ummm little pricey now too

This manager called Krishan.. what waste of space. No customer service skills!! Disgusting behaviour! Appalling for Domino's.. lost a customer.. looks like it's Pizza Express from now on!

Disgusting "customer service" from the arrogant Manager Krishan. Hes definitely in the wrong job and out of his depth at this place, what an absolute melt (no pun intended). False advertised products, no cheese on a pizza? And then telling customers "that's how head office wants us to make it?" Laughable. Bad experience from Start to finish. The blind leading the blind here. Avoid at all costs. Save your hard earned and buy a Chicago Town pizza instead, it would Definitely be better than the "food" they serve here. What a See you next Tuesday you are Krishan. We'll done lad!

Nice guy on the phone took my order, then some clown in the background told him to delete the order as they're not doing phone orders any more. Also stopped doing half and half pizzas. This place deserves to go bust.

Waiting outside for in car collection for 20 minutes. Went inside to see what’s going on. Turns out my foods just been sat there waiting and no one had looked to bring it out. Cold food, annoyed customer. Waste of time.

Not as good as before covid, mushrooms and tomatoes very thinly sliced, even paid for extra mushrooms. Not worth £8.99, but you do get a bottle of pop. Sorry, but won't be going to dominoes again.

Very easy and quick to pick up.

Good service. Parking is an issue

Great staff, pizza is delicious 😋

Generally very nice but last visit I had a random bit of chicken on my veggie pizza!

very friendly service, I will be back there again quickly and tasty

Good pizza, I always like a deal

Always great. Speedy delivery and fabulous quality food.

This dominos is completely rubbish in every way!

Don't support this store or Domino's in general. Go to independents- Pizza Loco down the road in Oakwood or Rudy's in town is fantastic (as they both make proper pizza- if eating at home, stick them in the oven for 2 mins before you eat them.. perfect👌) This specific store has terrible customer service, misses toppings you paid for and then won't do anything about it as you've had 1 mouthful of a slice. What, are they going to resell the pizza? There's a reason they have 3.1 stars. Avoid. Support independents.

Proper nice pizza but Kuabib had a bit of a car crash on my street, is he ok?

Under cooked pizza and very greasy. Avoid ordering from Street Lane Domino’s. I was offered a free pizza on my next order... as if I would order from there again.

Really disappointed with my mushroom pizza with hardly any mushrooms and doesn't taste of anything but tomato. We gave been customers for years but sadly the pizzas are just not what they used to be. Will not be ordering again!

Absolute disgusting customer service. Store manager was vile and swore down the phone. Avoid avoid avoid this place. Horrendous disgusting person

OK to fair mighty meaty some dips were missing from our order but didn't bother to complain. Pizza was tasty.

Had the worst Dominos ever from here, paid a lor of money for what is tauted as premium pizza. Got a semi squashed luke warm mess. When I called to complain was told it was squished by other pizzas in the oven, and they assumed that would be fine. When I said I wasn’t happy with the standard for the price I was told my options were return the pizza and wait for a new one or except a measly free garlic bread next time I order. Unacceptable so next time I order it won’t be from dominos!

Would not reccomend the Roundhay store, the customer service is terrible and the staff are rude. The past 2 orders I have placed from this store have been bad experiences and I will not order again. There are independant pizza takeaways in Roundhay who appreciate your orders and are extremely helpful.

Bought the BOGOF offer of 2 pizza's for the price of 1. Both pizzas were tasty and hot, staff were pleasant and helpful. All in all we enjoyed our takeout!!

Great service & always a fan of Dominoes

Everytime I have ordered from this Domino's they have been late with my order. The pizza is also burnt, probably because they've forgotten it was in the oven after an hour. And just to make sure they get their money either way, they run a scam/policy where you have to call up to cancel your order (which you invariably want to do after waiting for 2hrs) and then proceed to let the phone ring off the hook so you're forced to wait. Called 30 times once and didn't pick up once

This place has terrible customer service. It puts you off ordering pizzas from here. The pizzas are okay. Please improve your customer service and employ staff who are able to communicate.

Oh, my goodness, I have never experienced the service I got tonight! I regularly order from Dominos on Street Lane and have never had a problem! My order didn't arrive tonight and when I rang to ask about it, it appeared they delivered it to the wrong address. It's a shame as I usually rate the service well! However, I'm surprised 'The Manager' who he claimed to be was so unhelpful and very rude, I've never experienced this type of service locally. I will not be returning and I will be ensuring that I contact head office tomorrow to have my debit card details deleted and my last previous address that I ordered from deleted as this has not only cost me alot of money tonight, it has also caused me stress and my children to be extremely disappointed and hungry!!! I can't believe that such a successful chain can treat someone this way.

Ordered various pizzas and chicken with wedges and it was absolutely dreadful. Use Harpos also on St Lane much better quality and taste.

The food is good, but the service can be quite slow at peak times.

Answer your phone!!!!! Jeeeeez. The delivery guy told me that my order had gone through (charged) twice and that a second identical order was on the way. So, I called the store (10 times - no answer). I then contacted customer services using the form - which crashed. The Pizza Tracker now tells me that my 2nd order has been delivered (it hasn’t). Seriously, it’s beyond pitiful.