Based on 2 opinions finded in 1 websites
Based on 2 opinions finded in 1 websites
Nº 850 in 986 in Sefton
Nº 42 of 50 Pizza & Pasta in Sefton
Opinions
Made an order on the website for 2 pizzas using the 50% off deal only to find a pizza was missing on the email receipt/confirmation. Bit odd so called the store to advise of the issue thinking they would just amend the order over the phone. Strangely the store refused to correct the order and were just dismissive of me, a very concerning lack of customer service. I asked why can't you just correct the order and they said its not their policy and the 1st pizza is about to go in the oven. Rather than continually argue with the store who couldn't care less, I just requested the order be cancelled and a refund be provided. In line with their awful service they then refused to refund my money. So I now have to raise a fraud/dispute claim with my bank to get my money back and we had no pizza ;/ Utterly bizarre and awful experience with Dominos over a very simple issue. The experience means myself and my family will never use Dominos again.
mark . 2022-02-19
MORE AT TripAdvisor
Tenía amigos y pedimos 2 lados de pizzas y coca cola. Cuando llegó, una pizza estaba muy mal cocinada, así que en lugar de ocultar un escándalo mientras mis invitados estaban allí, puse una con los lados y me comuniqué con Dominos al día siguiente. Completé un correo electrónico indicando mi problema. Recibí una respuesta bastante rápido diciendo que básicamente debería haberme quejado esa noche y que ellos hubieran recogido la pizza y la hubieran comprobado. Básicamente decían que estaba mintiendo y por eso no iban a hacer nada al respecto. Ciertamente no volveré a usar Dominos Maghull, una pizza congelada del supermercado será mi primera opción en lugar de ir allí.
Sarah B . 2020-08-07
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1 Opinions
I purchased boneless chicken wings and got pathetic tiny pieces of chicken in batter, they were half the size of a chicken nugget from maccies! I would advise people not to eat from here there a absolute rip off and customer service is appalling. I paid £30 for what is shown in the pictures!!
92 Opinions
Got a pizza the other night and it was disgusting took 1 bite and spat it out
2 Opinions
Worst service I have faced, staff don’t have manners how to talk with their customers, they are very rude with customers and I willl never visit the Londos again. Really worst service.
91 Opinions
Unfortunately this Takeaway has trust issues with customers, Demanding you pay first when placing your order in person at the shop,, staff are certainly not friendly and ignorant, Looking at other reviews on here the poor quality of the food suggests the reason being you must pay first when ordering on the premises, staff prefer to demand you pay first before actually receiving and satisfied with your order, The customer first should be satisfied with what they see and the preparation of your order.when i challenged this and questioned why the member of staff abruptly become annoyed, immediately stopped my order and wanted call the police simply because i have the right to see if the food is of an Adequate standard and preparation was acceptable before payment taken,This is within your consumer rights, This Paticularly Takeaway deserves no star rating, staff are not friendly and rather ignorant.stay well clear, fortunately many other nice restaurants/Takeaway in the Waterloo to have a better choice for quality food.
48 Opinions
Ordered at 4pm did not arrive until 5.40 with no main item of pasta and I got £8 threw back at me I spoke on the phone while waiting delivery and was not informed items were not available so 2 hr wait for half a meal ! Cheers