Dolly's Restaurant in Selfriges Department Store in City of London, Westminster

Nice atmosphere with careless unpleasant and unhappy staff. Not necessary. There are better options all around.

Very cute Very delicious A refuge in the heart of a crazy busy store. You get a table and sit for tea or coffee or whatever your heart desires to rest from the craziness that is going around all around tis cafe in multiple levels The staff were kind and the pastries are fresh and delicious. Don’t miss this.

The place is beautiful and the quinoa salad is delicious👍🏻👍🏻

Fakhr and Sehar provided me with an exceptional customer experience during my solo dining visit. Their upbeat and pleasant demeanor, coupled with their helpfulness, left a lasting impression on me. I ordered a hot chocolate with marshmallows, which perfectly satisfied my sweet cravings, leading me to forget the cake I had initially intended to order. I am certainly looking forward to returning to indulge in one of the three cakes available.

One of the best cafés in Selfridges, offering a great atmosphere and excellent service. The staff go above and beyond to ensure customer satisfaction, with a special mention to a very respectful gentleman from Morocco(FAKHAR ). He is always courteous, eager to assist, and consistently strives to meet customers’ needs in the most professional way.

Very bad service from the staff there Specially one Asian waters female wearing Scarf .in AUG I went with my family waiting in QU but these waters let who came after me enter then I told her why she was not listening to me so again she let other customers who came after me enter the cafe so bad experience even that she give me small table which I couldn’t eat or drink With my family that’s why I need my comments reach to the owner of these cafe

The worst service I’ve ever encountered. We waited ages to be seated, and the staff just ignored us.

I think they get unfair reviews here and need a boost of confidence…the staff are always so charming and sweet…matches the outrageously delicious cakes…perfect pit stop for a spot of shopping…I mean if you’re looking for cheap then you know where to go for that!

Quiet little cafe inside Selfridges in the basement. Staff are helpful and there is a queue to get a table

I was very disappointed with the food quality and noise at Dollys. I went for a,special occasion and was so disappointed for 49 pounds per person I had old sandwiches and soggy cake and tiny scones Yes the service was nice but then got a 12 per cent service charge which I got taken off the bill Would never recommend or return would actually like a refund total ripoff afternoon tea !!!

It is one of the beautiful cafes in the Selfridges complex. It is located in the basement, and there is no need to wait for a period not exceeding 30 minutes. It is the appropriate place to take a break after shopping. The flat white and spanish latte were tried. They were good. As for the desserts, the pink macarons with pistachio sauce and red berries were tried. They were very wonderful, and the pistachio cake was delicious. As for the baked cheese cake topped with all kinds of berries, it was very ordinary. The price is 55 pounds.

It was lovely having tea and scones there and the service was excellent. Do plan ahead and book a table, as there is often a queue.

The restaurant is elegant and the coffee is delicious. Its location is inside a Selfridge Store. The service was unwelcoming

Delicious coffee Sweet pistachio cake But the service is bad and very slow

I first came across this quaint cafe in the middle of Selfridges on my first visit, and since I did not have time to stop and they do not provide carry out, I returned on my next visit to enjoy the same slice of cake that I saw in the display case and couldn't have! This is the perfect spot if you are alone, or with friends, there is such activity around you that either way you are enjoying yourself. I ordered the Cream Tea and instead of a scone, had that scrumptious bright piece of Saffron Cake dressed with rose icing, garnished with chopped pistachios. Now this cake is more savory than sweet despite being iced, so if you are looking for a sugar rush, this is not it. The cake pairs well with the rich flavor of Earl Grey and is just a large enough portion to hold you over until dinner even after a light lunch. This cafe gets very busy and they do have a time limit at peak hours, so please be polite and consider other diners, if not you are allowed to take your time. I enjoyed the staff interaction, as well as the lesson I learned about the difference in tipping norms after asking if they received the full amount based on the service charge. I never assume, and I always want to make sure that staff receives their just due amount especially when excellent service is provided. So if you find yourself in Selfridges on Oxford St. needing a light snack or lunch, check out Dolly’s and don’t forget to tell them I sent you! Enjoy Unnerved Traveler

Artificial crowding and empty tables. An operating problem causes crowding

Teatime at Selfridge. We ordered two Club Sandwiches, but the waiter recommended us to take one. It was enough considering such large portions. And too many sweets!!!

A missed opportunity - a café in Selfridges, but it's all too slow

I am a cream tea lover. I die for scones and have had afternoon tea almost everywhere in London. I can starve my self all day so that i can enjoy a scone with clotted cream and jam. So last Saturday whilst shopping in Selfridges i tried out Dolly’s. Well, the scones were so amazingly delicious. The texture, the buttery taste and the quality of the clotted cream delicious. So surprised for a coffee shop to be so pleasing. Cream tea for 14.95 and you get two scones, clotted cream and jam and a choice of tea. So reasonable and really scrum-my. (Went again this afternoon. Need to stop this….) please bring Raspberry jam x

This cafe is very nice, the staff are very friendly We usually have quick bite or sip of coffee in the middle of the shopping in Selfridges.

A nice cafe in Selfridge. After shopping or while shopping, you can have a nice break and have a cup of tea or coffee. They have a good variety of desserts. I will surely come back again.

I first came across this quaint cafe in the middle of Selfridges on my first visit, and since I did not have time to stop and they do not provide carry out, I returned on my next visit to enjoy the same slice of cake that I saw in the display case and couldn't have! This is the perfect spot if you are alone, or with friends, there is such activity around you that either way you are enjoying yourself. I ordered the Cream Tea and instead of a scone, had that scrumptious bright piece of Saffron Cake dressed with rose icing, garnished with chopped pistachios. Now this cake is more savory than sweet despite being iced, so if you are looking for a sugar rush, this is not it. The cake pairs well with the rich flavor of Earl Grey and is just a large enough portion to hold you over until dinner even after a light lunch. This cafe gets very busy and they do have a time limit at peak hours of 45 minutes, so please be respectful and allow others to enjoy the experience by leaving as requested if it is busy. The service staff was wonderful, they all worked well as team. I also learned a lot about tipping culture and service charges from our waitress Dolores, she was honored that we wanted to ensure that staff received adequate gratuities. So the next time you find yourself in London and shopping at Selfridges, stop into to Dolly’s for a sweet treat! Enjoy Unnerved Traveler

Lovely coffee and strawberry Sponge

Amazing service from Carole and delicious cake

A cheerful and lovely place where we meet Arabs, and this reduces the alienation to some extent..🤍 Its location is excellent in Silverage.

Coffee good but cake not so good (L'ETO cake much better) cake look wet inside

I have an exceptional experience in this coffee the lady Dolores is amazing and so helpful 😊the food is amazing, so I definitely will visit again Thank you Dolores❤️❤️❤️

Tea was very tasty and food was great. A little more expensive but it's worth it

This place needs to be shut down. Rude workers (Lyba) , food falls on the floor and they pick it up and put it back on the plate and serve to customer , no wonder once I found a rock in my Caesar salad and other times hair in sandwhiches , coffee is stale and always spilled . Poor conditions from selfridges .

Of course, when shopping, we need a break to recharge the energy at Silvergs. There is nothing better than Dolly to sit back, enjoy your coffee, your favorite dessert, and people watch. Located on the ground floor (at the sweets section in the text under the escalator) Their coffee is okay. There is no reservation, a long wait and a queue for your turn. My rating for it is 10/8 Prices: high

Delicious scones & friendly staff. However, the place was a bit busy.

Not the cheapest place around, but then it is part of the Selfridges experience so you would not expect Cafe prices. We both had coffee, which was decent and accompanied by a fortune cookie. My wife had a black forest gateau, which was tiny and cost £9.95 + 12.5% service, but she enjoyed it and found it very tasty. I think my main criticism of Dolly's is that it is not very relaxing to sit there. We were sat near to the escalators and between 2 competing in-store music transmissions. Not much can be done about the siting of Dolly's but they could do something about the music noise pollution. If they did, I would say their premium charges would be somewhat justified.

Very bad service, they have no respect at all. There are some nice ppl working there but some are rude. Don't waste your money on such a disrespectful coffee shop. Finally, I'm sure if keep reading the reviews you will find some other people who had the same bad experience so don't be one of them. أنصح أي عربي قهوتهم ماتسوى مذلتك..

I really enjoyed my morning tucking into a morning mimosa and a lotus cheesecake...it was such a great atmosphere with chilled music playing to add to lifting my mood after a bad morning. The manager was so attentive and polite. Looking forward to my next trip into Central London just so I can stop again. Thank you

This is a total rip off. I came with a friend for an early lunch - had a salmon sandwich each, a coffee each and a glass of champagne each (the price on the on the menu being £10 each but we were charged £27.90 for both) and the total bill came to £75.60! Never, never again.

Tucked away in a posh London department store's basement, this tiny haven houses the prettiest pastries in town. One glance? Queue up! One bite? Shopping spree reignited. English tea and pistachio-raspberry macarons: the perfect pick-me-up.

Sadly, there are not much gluten free options in the menu

Afternoon tea for family and I. Very expensive but tasted lovely. Not the correct ambiance for afternoon tea however.

One of the best places to have a break after long shopping at the selfridges in Oxford Street. Variety of cakes and drinks.

I cannot say how the food was because they served everyone but my friend and I. Horrible customer service. I would pass on this place.

Very bad costumer service.. especially Lyba she’s not professional and she doesn’t have customer service skills and she doesn’t know how to choose her words .. and the Resturant is not managed well

I booked afternoon which was meant to be accompanied by a Santa and his elves show. I took my little granddaughters. What we got was bad service and had to ask for our tea and exactly what was happening. We had a choir singing and then the 2nd part which was hyped up consisted of Santa and his elves running through the tables for 60 seconds and it was over. How is that a Santa and his elves show?! Hugely disappointing for my grandchildren! What did we pay for? Everyone standing outside the cafe could see what we saw so why pay £50 each, for an average afternoon tea. Not worth it in my opinion. Won’t be going to Dollys again.

Not worth it. Service is absolutely terrible. A line up around the corner, half the tables empty and the staff are standing around on their phones. Food and tea are okay, just not worth dealing with employees who really don’t want to be there.

الحلى لذيذ (تشيزكيك و حلى اللوتس) الخدمة بطيئة

The place is amazing. On every visit to London, I must eat something from them. The waitress who served the coffee is not welcoming while welcoming the others

November, crowded… queue !! Christmas vibes We had a cake, was average

Located in the basement level of Selfridge’s, it’s at the base of a five story atrium with escalators whisking shoppers to every corner of the department store. Great people watching and good selection of afternoon tea snacks. Was 50 pounds for a pot of tea, champagne, and three tiers of finger foods and snacks. Highly, highly recommended.

للاسف مااعجبني شي فيه كان طلبي بلاك كفي وكان خفيف وفيه طعم والحلي نوعين واحد اكلير البستاشيو وكان لين الاكلير والطعم لاباس والتشيز البندق عادي جداً ولا يمس للتشيز بصله 🫣 مااكرر الزياره

Nous venons tous les ans prendre un afternoon tea chez Dolly’s chez Selfridges. Très déçu cette année. Le thé et les scones ne sont plus à volonté et le prix par personne a été augmenté de 30%. Conseil: éviter même si la qualité est au revenez vous

Very bad service I am very annoyed with the waitress who treated me badly and prevented me from putting my things on the chair other than saying it is forbidden even though the person next to me and everyone put your things on the chair. I waited more than half an hour to be treated badly.

ACHTUNG! Das Dolly's ist ein kleiner, abgesperrter Bereich innerhalb des Selfriges Einkaufspalastes. Stell Dich auf lange Wartezeit ein. Wichtig: Scones gibt es ab 18 Uhr nicht mehr ! (@dolly: leider steht das nirgendwo, weshalb wir eine lange Anreise und lange Wartezeit vergeudet haben.)

The service here is absolutely amazing. I was served by Michelle and she did such a great job. Really friendly and everything was perfect.

Jag hade sett fram emot att besöka er för after noon tea. Vi fick ett bord efter ca 20 min. Därefter väntade vi ca 15 min utan att få någon kontakt med eller uppmärksamhet från personalen. Vi blev helt ignorerade. Personalen var inte särskilt upptagna utan gick lugnt runt i lokalen. Det slutade med att vi gick utan att ha fått beställa.

The food is adequate. The pastries in the case look amazing but the service was severely lacking. We ordered the cream tea and received our scones a full thirty minutes after receiving our tea. I’m pretty sure we were forgotten. It was very disappointing and considering our scones were average I don’t recommend this tea.

Afternoon tea: serving hockey pucks as biscuits. Strong avoid

We had booked a table with a buggy, was easy to find and we were sat promptly! The chocolate eclair was delicious and the lavender lemonade was the perfect balance! Obviously in the middle of selfridges, so not the most atmospheric but would visit again when on Oxford street!

الهوت جوكلت لذيذ وكيكه الاسفنج يستحق التجربه بس المكان وايد صغير

Really nice spot to break up the day shopping. We were served by a lovely lady by the name of Michelle who was an absolute superstar. Helped us so many great recommendations for our little one. We thoroughly enjoyed ourselves and would visit again. The only downside was the scones weren't the best. But the sandwiches and cakes were superb.

Horrible service I come from Qatar and blonde old lady doesn’t tell me how long I wait for table. I wait 1 hour for table and my coffee was cold do not recommend Khalas never again

سيئين للغاية بالتعامل والكروسان عندهم لذيذ

One of my favorite coffee & dessert places in the area. Service has notably improved over the years as i’ve been an avid customer every time i’m in London and can definitely say the quality has improved. Wide selection of cakes and drinks. Would love to try their afternoon tea one day. Reasonably priced considering the location and portion size. Long queue but the staff tries to accommodate all as quickly as possible.

I don't know why there's a queue for guests when there are so many empty seats.

Good location Lacks cleanliness

Joined a couple of friends for an afternoon tea and scones. A nice little area to sit if you’ve been shopping or working all day. Would not say I’d bring children though, as some have complained it’s not child friendly. Definitely for more of a get together and not a full on eat. The price is quiet fair when compared to other places similar in London. You are paying for the experience after all. The waiters were attentive.

I had a drink with friend at this restaurant yesterday , a glass of apple juice and a bottle of Diet Coke.The bill should be £10 but after I back home I found they charged me £18. Then I called them but no one answer my phone!

The place is amazing. On every visit to London, I must eat something from them. The waitress who served the coffee is not welcoming while welcoming the others

Beautiful cakes, especially the lemon meringue tart, delicious ice coffee and our waitress Dolores was simply the best! Loved it here.

المكان حلو اذا بتجلس تاخذ قهوه بعد التسوق جربت عندهم نوعين واحد تشيز مااعجبني ابد لان اغلب الحلويات كانت مخلصه وطلبت كيك لذييييييذ وفرش ،، و٢قهوه خدمتهم ممتازه قدمو الماء لنا مجاناً بس زحمه شوي الانتظار

Cakes are pretty and tasty. Long waiting times to enter the place and the service takes a while. Food is overpriced. The vibe is very hectic.

Sweets Ok If your family shopping you can sit there Long Waiting line and service is huge minus Deserts is not worth their prices

Dolly’s is located on the lower ground level in Selfridges and it’s often crowded. I think because their clients are mainly tourists, they’re very business oriented and rushed which decreases the quality of the services overall. Very sweet desserts, pretty presentation.

The blonde women was so rude , we were standing outside and there is many tables available and she doesn’t even talk to us. Which makes us leave the place . PLEASE HIRE SOMEONE NOT RACIST

Cafe staff never checks on table you have to wait to long to order then wait again to order and then wait again to pay if you have too much free time this cafe is best to waste 😅😆 so poor service and then you pay service charges

Me and my husband came to celebrate the coronation of the king, everything was amazing food, environment and most of all the service. We were taken care by a lovely young girl named Lyba, had a beautiful smile on the whole time and made sure our experience was perfect, as it was our first time having an afternoon tea. Definitely recommend to visit.

Walked right by it a few times looking for a lovely place for traditional English tea. It’s plopped down in the middle of the basement level and it felt like I was in a subway cafe. Nice enough staff. Food was interesting and tasty, tea was fine. It’s really overpriced for the lackluster English tea experience. My bad, I should have done my homework before popping into Dolly’s.

How lovely this little pit stop is😋❤️😘❤️husbands birthday and staff gathered and sang happy birthday 🎂 beautiful set up cakes exceptionally tasty 👅- we had salmon and ploughman’s for lunch 🥗- staff excellent, all the ladies without exception highly professional, happy and there to help you - thanks ladies you made a great day even better ! Xx

Pequeña terraza en la planta -1 de Selfridges. Paramos a tomar un café con un trozo de tarta de frutos rojos que estaba muy buena.

The waiter was lovely but the afternoon tea was dire. Surprised Selfridges is happy to risk its reputation on a tourist trap. Also no children’s options - poor show.

Pretty place with a large sweets selection and champagne. The only complaint i have is that the location is in a very busy spot and it's not quite peaceful/relaxing for an afternoon tea .

Perfect for a delicious coffee and a moment to take some time out. Staff were extremely friendly and welcoming.

Sopravvalutato. Location particolare, ma qualità veramente bassa. La fama che circonda questo posto non è assolutamente veritiera.

First you have to wait 30 minutes to get a table because its so busy and believe me its not worth the wait . you would think that by now Selfridges would have thought 'hang on, we need to expand this coffee shop' but no, because its. 21st century rip off yet again . Place is extremely noisy and not relaxing because horrible crass music is blaring out from loudspeakers placed on the escalator that is situated above Dollys. Who thought that one out???? and its like being in the middle of Charing Cross Station and having a coffee on the tarmac, its absolutely horrible. Staff are totally zoned out and who could blame them and then you are looking at about £40 for a cup of tea and a stupid scone - forget it minus minus one million

Au cœur même du magasin, nous avons dégusté un excellent chocolat chaud accompagné d'une délicieuse patisserie !!

لما تتعب من التسوق وودك تريح شوي من الفراره خلف المدام تعال تقهوى واشرب جاي واكل حلو في هذا الكافيه الكشوخي تلاقيه بسرداب السلفرج

My friend and I came here and ordered a hot chocolate and a mocha - it took around half an hour for these to arrive (we weren’t warned by staff that it would take so long, nor did they apologise for the wait), and the bill in total came to £10. The mocha was fairly good but the hot chocolate was distinctly average, certainly not worth the price. Avoid if you can.

Nice enough place. Nice lady serving us. But those cakes looked great but tasted pretty average. Not unusual for upmarket Pattiserie products in my opinion.. My tea. Nicely served but tasted and smelt like wet newspaper. Couldn’t finish it. Hubbies coffee was ok but not hot enough. Very expensive for something we didn’t really enjoy.

We booked a table last minute, and we loved it! Dolly's is a bustling and fabulous place with delicious afternoon tea. We have been there before, and the coffee shop always provided outstanding service. The staff were so hard working and attentive. Good selection of teas, sandwiches, scones and delicious cakes. Thank you to all team for their professionalism and hard work. We will be back.

Lovely experience, very friendly and welcoming staff

Not worthy to pay 50 £ for afternoon tea and a cup of cappuccino. Unless if 50£ is nothing to you .

I visited This restaurant with my daughter on day out. Never again! The service was appalling despite numerous waitresses all falling over themselves in a small space! They were not welcoming or friendly and we were ushered rudely back out despite 2 tables that were clearly empty. Once seated we waited a very long time for our 1 mint tea and iced coffee, and it only arrived when we chased it up. The place needs fewer waitresses and a good manager to ensure efficiency. Definitely not recommended and does not uphold Selfridge's standards in service.

I really like it and the staff are very helpful and friendly.

كوفي في القبو ل سيلفريدج تحت الدري توقف طابور لين تعجز والاستاف ما فيه اخلاق والمكان صغير وضيق والافتر نون تي زوين عندهم والبلاك كوفي مش جيد والأسعار معقوله

موجود في سيلفردج في القبو .. جربنا الافترنون تي عندهم .. جيد جداً .. كيكة الفراولة عندهم لذيذة جداً .. وجربنا كلوب ساندويتش .. و ساندويتش الدجاج بالافوكادو .. جيدة اسعارهم فوق المتوسط الخدمة جيدة

Everything was bad and we were waiting and the employee sehar spoke to us badly and told us that the cafe was closing at 7:30PM and there were many people standing behind us in the same Q, but we were the only ones who spoke to us and when we were standing she told us you will enter the one after us while we are waiting, she was very bad in behavior and deal.

I went today and the waiter named Luc was very disrespectful. I tried to switch tables asking him nicely and he literally replied ‘I don’t care what you think or want’ (referring to the table I want). I was very shocked by his reply, I asked him that I need to talk to your manager. He literally said ‘I don’t care talk to whoever you want’ then he stuck his tongue out at me. I have NEVER experienced this disrespectful treatment before. I asked another waiter to call in their manager. The manager (Christopher) was very welcoming and generous and listened to everything I have told him. I am speechless and very disappointed!!!

Horrible high tea. The scones were rock hard and tasteless however the cream was good. We ordered a slice of red velvet cake which had chunks of chocolate in it, was gluten free however not advertised as it but found out after inquiring with the staff. The staff were very rude, not helpful at all and incredibly dismissive. Really overpriced, would not recommend

I have to say I expected more of a £15 cream tea. Scones were dry and tasteless. The clotted cream tasted like butter and was so thick you couldn't use it without pushing the scone to bits.

Delicious tea break with sandwiches and salad.

If a place is closing at 6pm you cannot rush people from 5.15 pm. It's understandable it needs to close down but it's disrespectful for the people sitting. Long story short: we arrived before the closure, we sat and ordered. Initially they forgot the tea spoons, so we asked for it. Then they brought water but forgot 1 glass. Then it was time to pay, which we did but were stopped before leaving to confirm payment. Stuff is friendly, but that's not enough. They require better training and management. Work on a table basis! We were assisted by 5 different people. You cannot pay your cake 10£ and have such service. Will not visit again.

Such a delightful staff and experience! Despite this spot being in surrounded by a lot of people, it somehow was still a calm experience. Lovely tea, cake, and scones. My partner and I had the pistachio rose cake and it was to die for! It was extremely light, creamy, and not overly sweet.