Dixy Fried Chicken in Pendle

The past two times I've ordered food has arrived stone cold

lack of communication when I called to find out where my food is, the first agent who answered phone seems to be in a rush a hang up the phone. food took long time to arrive.

keep getting food cold.. I've got 5 children. it's expensive being a single parent. I just want warm.food.sp kids can eat . it gets wasted. they won't eat it . you keep giving me a bit money back. then when I order same thing. happens. if I ring them ,they reply next time.

Been going hear for over 10yrs when ever I go visit mum in Nelson. The strips and burgers are a must so juicy and tender. Hats off to you boys.

Food was cold and chicken burnt. Hash brown on burger wasn’t edible.

Food items missing but rang the shop and was later deliver, said on way for over half a hour

You forgot my strawberry cheesecake

Food arrived on time and was absolutely freezing cold i rang the restaurant and he said he will ring me back in 2 mins waited 30 mins and still not rang ive rang back and its ringing through i should of listened to the reviews online! Avoid!

Mangies always keep doing my order wrong

Placed a order told the server il be back in 10mins. Came back food not ready when asked got blanked. Asked again he tells me gave you paid I said no I ordered and told you il be back in 10. So he hasn't made the food. I placed the order again he takes my money and carrys on. 10 mins later after people walking in behind me have got their food I raide the question of my food..no reply. Bloods boiling now. I ask again he tells me its a matter of the server putting it in a box. I replied well put it in a box iv been waiting long enough I could've bought a chiken butchered it, fried and ate at home by now. Oh and no card machine..hmmm it's always out of action wonder why. Get your service in order.

Didn't receive my food or even her a knock on the door absolutely furious... what a joke

Food was cold when we got it, bag that the food came in was ripped so lost half of our food

My food was cold and I ordered a Fanta but ended up getting a Pepsi, first time ordering and I don’t get what I asked for.

Excellent service, driver forgot an item - he dropped it off with a complimentary 10” pizza and an apology. On the whole, great service

absolutely horrible food. arrived late, cold, and the burgers were burnt, chips were hard. absolutely terrible customer service.

Said it had been delivered but it hasn’t I had to phone to ask where it is they said 10 minutes but ended up coming 20 minutes later

I never recieved my food from them.. and they refused to pick up the phone and there were no updates and no refund.. will not order again. Disgusting service

The burgers are rubbery and are too small. The chips are dripping in greasy oil. Lads behind the counter lack customer service skills. Avoid at All costs.

My food hasn’t arrived it’s been an hour and half

My chicken on my supreme chicken burger was a little pink so next time just fry it a little longer and everything else was great

Food was estimated to arrive from 8:25-8:45 and hasn’t. Still not arrived and is saying it has been delivered.

they were 30 mins late and the food I got was stone cold and no red salt even though I asked for it!!! so dissapointed

the rolo wrap was really spicy I have a very sensitive stomach

food cold upon arrival, soggy, and chicken slightly under cooked

pizzas over cooked all food cold no garlic dips popcorn chicken burnt not good for a big order

2 items missing, rang restaurant who said they were resending, still waiting 30mins later

Took it to the wrong address and when delivering it to the right one they didn’t apologise or anything and just placed it on the floor.

Disgusting customer service. Waited over an hour for cold food and the person who answered the phone was incredibly rude when we asked how long it would be. Will not be ordering from here again.

The food has not arrived this is the last time I’m ordering

not good tonight! ordered 2 meals with lrg chips, only received one standard chips, sent dixy wings instead of chips, sent wrong cake. sauce exploded in bag. waited a long time for the food. chicken tasted dry and salty. shame as usually good :(

2 hours late for food. No apologie nothing. Will be the last time we ever go to dixy chicken.

Terrible service kept saying 10 min after 2 hours 30 min he arrived

Nice place for some tasty fried chicken and fries and various other food. The sauce is amazing

late with cold fries, they also said it was delivered when it wasn't I assume to look good to just eat.

Chips were lukewarm warm , bread on burger was very tough …. Chicken wings were nice

not got my meal's this is absolutely disgraceful and disgusting, I have a good mind to get me solicitors involved.

order was wrong(food missing), food was cold, food was 30 minutes late, driver didnt have change so i was over charged!

The burger was lukewarm and they did not put red salt on the chips when I specifically asked in the notes for red salt to be put on them

Food was perfect! Hot fresh and tasty! Could not fault it!

The whole order was wrong I ordered Xl maxi burger they gave me a regular one I put in the notes for red salt on the fries and there was no salt at all they were plain plus I ordered large fries they gave me regular fries I’m not impressed at all this is the third time for such bad service

I ordered this before the closing time. 2 hours gone and i am still waiting for my order. Why you guys taking an order if not delivered on time. Pathetic

the food didn't even arrive, everytime ide call they would say 5 mins, then eventually they stopped answering my calls, it's not the forst time either

Never ordering from this gaff again, my food never arrived and was told that it would be with me within 5-10 minutes of contacting the restaurant, that was 1hour after the estimated delivery, now they’ve shut and can’t contact them, extremely disrespectful and i hope they go out of business, amen.

food arrived cold, fries were soggy by the time it arrived,the buns on burgers have gone soggy. Rang multiple times to chase up where it was to only get oh yes really sorry only have 1 delivery driver, took nearly 2 hrs to have it delivered to only get disgusting food. Will not be ordereding again,a shame as I used to enjoy dixies years ago, by far the worst take away I've had.

Less expensive higher quality KFC. 👍

We ordered a burger and the chicken came pink and then they sent another and that one was also pink no impressed at all

I was given the wrong cake! This has happened twice now

Extreme poor service, proved it to me the two times I tried them, I wouldn't recommend it to anyone

food stone cold and took over an hour from when delivery notification was received

Probably the worst customer service and environment I have ever been too. Would never come again even if you paid me to come. Stay well away .

It still hasn’t arrived and it’s been an hour and a half ago or more

i didnt get my order. waiting 2hours for my food and nothing arived still

Food was stone cold chips weren’t cooked properly

absolutely amazing, loved this so much tonight. really tasty,well cooked and great value. thanks guys 😋 😋

Don’t waste your money we Oder rubbish customer service and they lie on your face about your food so don’t waste your money in Brierfield

Shoutout to zaka finally sent my chips

my food was really cold on arrival which is unusual as normally delivery is piping hot

Good tasty chicken. Fries were good too

Food was cold item missing call restaurant was told another burger would be sent that was an hour ago and i am still waiting terrible service and food

The order was completely incorrect

It took too long, food was cold.

Took too long from time of order and food was not the best

Never had an issue with dixys. Been ordering for years. Delivery drivers are always lovely. Good is always great. I’ve never had a bad experience with them. They all work so hard and care about service. Well done guys. Keep up the good work

Diabolical !! I made the order and the app told me the driver was on his way. 35 minutes later it still had not arrived. I called Dixys several times but they didn't answer the phone. Now the app says it has been delivered. It hadn't!! Another 15/20 minutes later the driver came and handed me stone cold food and made no apology, just that he had been busy!!!! This is absolutely unacceptable. we put our trust in receiving hot food, and they clearly couldn't care less. NO STARS AT ALL.

Everything fine except from 2 burgers missing from the order!

this time absolutley banging. driver was very good aswell.

food arrived after 20 minutes and the food was spot on 10/10

Not even received it. Rang up numerous times and keeps saying different times 1.30 hour later still not here.

Order was late, food was cold, chips were soggy and chewy definitely reheated. Paid for cheese on the burger, there was no cheese. Ordered the XL firey burger, definitely wasn’t XL just a title so customer can pay more and not spicy at all.

food never came sat and waited for an hour and a half

The most rudest place ever! Called up after food had been said delivered to be told carry on waiting another 2 hours when I said why should I have to wait because I’d already waited an hour the guy responding back watch me cancel your order now and swearing!

They Marked the order available for collection and make us wait for 25 min still i have to leave takeway without food and just eat advisor closed the chat without solving the problem extremely unacceptable

NEVER RECEIVED ORDER CALLED 20 TIMES ONLY ONCE SOMEONE ANSWERED AND PUT ON A LADYS VOICE AND THEN PUT THE PHONE DOWN. I WILL NEVER ORDER HERE AGAIN IF YOU WANT TO BE KEPT WAITING FOR NO FOOD THEN THIS IS THE PLACE TO GO!!!!!!!!

the tast of pizza is not nice,the pizza box qulity is not good when i ate pizza its smell like box

not even worth a star absolutely awful freezing cold all went in bin never will I order again no point complaining cause they are always right shocking

we did have a bit of a hiccup but the staff were very helpful to get things sorted out ☺️

they left the food on the doorstep didnt call, honestly a waste of money. claimed they knocked and rang me but they didnt horrible service and horrible place to eat

The order was later than 60 mins. They missed multiple items and I waited an hour and ended up cancelling it. We then rang multiple times and did not get an answer.

everything was right apart from when I ordered chicken strips a chicken burger arrived instead which wasn't right.

ordered food for delivery at 10:15PM got a message food was on its way at 11:42 rang up the restaurant at 12:15 as food still not arrived and they picked up and put the phone down on me i rang up again they were overall rude and just asked "well what can i do about it" worst customer service ive ever seen and will not be ordering here again!!

Always have a good experience at Dixys. Nice drivers, great food, always give sauces and read the notes. I don't know why people complain, I have eaten here 10+ times and it's always been great. I'll be back, their chicken has the best flavour. :)

I didn't get any of food I'm still trying to get my refund back istg please get back to me.

2nd time we ordered from Dixys Fried Chicken. The was was warm, really tasty and the delivery guy very friendly 👍👌

I never been anywhere else like this before, the service was so bad I can’t imagine how they can talk to customer and i had collection and they hold me half an hour just for one pizza

I ordered 4 rolo wraps I only received 2

My chips were barely warm and I did leave a note not to burn pizza n it come burnt not an happy customer and asked for a Pepsi and got a tango

did not get my food at all, ignored my phone calls. soo disappointed. Just marked that food was delivered 3 minutes after ETA and that it. I am super hungry, frustrated and angry

ordered the food at 7:30 and it didn't come until 10:15 it took 3 hours to arrive and the food was absolutely freezing

Perfect food still nice and warm

Was quiet the night we rolled up. No complaints.

Cold soggy and the chicken looks like its been left 4 days on end

My burger was missing and the wings were very cold.

Order placed at 6.15. Delivery should have been between 7.10 and 7.30. Wasn't received until 7.50 and the fries were cold

Nice driver, it was very late, after midnight. Read my note and listened, very much appreciated. Good food as always, never had an issue in years. The chips are so good, I don't know how haha. Thanks :)

Great service absolutely delicious food 😋 👌

Arrived hot, on time and also listened to the requests I put in the notes which is a bonus! 10/10

The food was freezing all of it the bread was soggy n fell apart and the pizzas were burnt not happy and we are a good customer

I will leave a review when my food turns up meant to be between 23:15 -23.35? Still hasn't turned up

Paid for large chips, 2 drinks and paid extra for cheese on the burgers. Received small chips, 1 drink and no cheese? Why give the options if you can’t be bothered to read the order?

Waited over 1 hour 30 mins for our food the food arrived cold,