Daylesford Organic Cafe in City of London, Westminster - Phone Number, Reservations, Reviews

Mediocre coffee, terrible service. Can’t order coffee and pastries at counter unless takeaway. 35 mins and only got the coffee. Gave up. Won’t come back.

Fantastic place for coffee or dine. Also shop selling organic fruit, vegetable and other related products.

My husband and I had lunch upstairs in the cafe on a Tuesday and were looking forward to our visit after a great experience at the original Daylesford. We ordered the whipped feta, extra fougasse, crab linguine and 3 salads. Despite perfectly friendly service, the food was incredibly disappointing - worst of all was the overcooked pasta and dry fougasse. Unfortunately, I would not recommend this branch for a meal.

Had my husband used the gentleman’s cloakroom facilities at the beginning of our visit to Daylesford, Pimlico High Road, we wouldn’t have stayed to eat. “Disgusting” was his description, and he rarely makes negative comments, it’s me that usually does that. Having visited the Marlyebone branch previously we were expecting a similar good experience, unfortunately that was not the case. Sticky table for starters, never a good sign can’t help but wonder is it clean? Both our coffee and hot chocolate were served lukewarm warm, have to say though our prawn and avocado cocktails were fine, although not easy to eat from a drinking glass with full size dinner knife and fork! Our request for both sugar for the coffee and butter for the good sourdough bread was met with both being rammed onto the corner of our table with as much finesse as serving tea in a JCB bucket. Service was with noticeable indifference, the floor manager, when not loudly conducting business on his mobile phone, was engaged chatting with other staff totally uninterested in proceedings across the restaurant floor. Very disappointing experience.

Store looked bright, clean and tidy. However, rude and obnoxious staff from hostess reception to service. Didn’t bother to stay at the end and grabbed a cup to go…the worst cappuccino ever had…sinking bitter blend, could not even feel any foam. Hot chocolate was bland. Will never go again. There are better choices around.

This is an excellent organic shop/ restaurant. It is beautifully decorated and crammed full of fantastic organic produce and food to enjoy on the premises. Indoor and outdoor seating is available.

The store manager was rude and gave me some most unhelpful/dangerous advice re their product. I asked if Burrata they were selling is pasteurised. Linda (?) started explaining in a high-pitched voice and very condescending and rude manner that its a non question since burrata is cooked at 90degrees. This is wrong, it doesnt mean the product is pasteurised in a conventional way and for certain conditions consuming it would be dangerous. Unprofessional. Luckily there was a lovely gentleman at the till who apologised and made me feel better:)

Hostile, snooty and pompous staff. It’s no mystery why this store is constantly losing money, it clearly doesn’t want any . I would’ve stayed longer and spent more money but the staff were practically asking me to leave with their poor social skills.

Collected a Too Good To Go bag. wish I hadn't bothered! The staff member managed to make me feel like a beggar and was rude. I think she chose 2 random items on purpose, potted trout and a baguette. Not worth the money, would never go back again. Shame as I was also a regular Daylesford shopper too. Ordered To Good To Go after reading this from Carole Bamford 'Not only does this prevent perfectly good food from going to waste, but the element of the unexpected also encourages customers to experiment with seasonal organic ingredients they may not have tried before.' Really?! Go to Partridges instead. lovely, helpful staff that make you feel special whoever you are, and the food is incredible too.

The staff was rude and unfriendly. I will not be returning.

So disappointed with our visit here. The staff were beyond rude, dismissive, unpleasant and literally pushed passed us. Our order was wrong twice and not a word of apology . How badly wrong can you get a scone? Apparently really badly. So unbelievably overpriced too. Then went to the dirty loo in the basement and overheard a manager loudly berating a member of staff. While I stood there awkwardly waiting on my friend. This place is complete brand hype and zero on delivery of service. Awful.

Great display of goods Always a pleasure to pop in

The staff in the restaurant and shop floor are incredibly rude. The food served is below average. Some good produce, but for the prices they’re charging you can throw some manners in there for free.

Very professional and polite staff . A rare thing in London! And delicious products and food

Really great fresh food. I came I a particularly quiet day which was nice but I can imagine it gets quite cramped. Staff were so friendly, accommodating and accepting of my assistant dog.

The food at Daylesford is always great. But what sets this branch apart from the others, is the staff and in particular the warm welcome we always receive from Sven. He is always friendly and helpful and it’s this friendly inviting nature that keeps us returning.

Great, you have to visit it, the best in London is in Pimlico, the food is healthy and delicious

I get it your short staffed , is that any reason to ignore customers because your short staffed !!!!and standing there moaning to your colleagues doesn’t really work either

Great service from the Turkish staff at Daylesford Pimlico, teşekkürler! The local DO branch, good seating outside as well.

It was okay, but it was annoying that the "optional" service fee of 12.5% ​​ended up directly on the bill and was therefore actually not voluntary. You feel so manipulated and you won't come back.

I’m sorry to say my review echoes previous ones. Service is extremely unenthusiastic and mistakes happen with the order and are not remedied in any elegant way. If the prices are going to be arrogantly high, you need to have top notch service as well. A free croissant or anything when someone on the table gets their breakfast 20mins after all others are done. Be proactive.

I really love Daylesford and have been going here often so I am very disappointed when they cannot remedy an issue that I have addressed multiple times. I order from here often and it happened so often that my food was spilled because of their poor packaging. I have called them multiple times to remedy this but today when I ordered, they still used the same packaging that spills. The bag broke probably because of the moisture from the hot food. I am very unhappy, this is a waste of my money, my time, and of food and it’s disappointing when a business repeatedly ignores their customers.

I got a cheese and mushroom toastie and a mocha and thoroughly enjoyed both

Peaceful, woodsy cafe and vibe, but the vegan options are lackluster. The food is very fresh and tasty. I wish they would add more plant-forward options for the cafe, prepared foods, and baked goods.

Quality fresh juices & smoothies. I have not tried the food though. Beautiful expensive interior that reflects on the prices charged.

Reluctant to return to the Tory Donar owners store often populated by Boris Johnson socialite wannabes. Aesthetics are nice but basic products such as sausage rolls and juices are overhyped and over priced.

All round great experience - food and service wonderful, catered for 14 diners, would defo return if in the area.

Terrible customer service. Extremely rude staff throughout the shop but especially in the cafe upstairs. I’m a local but I won’t be returning.

Rude staff refused to serve us because we had prams even though there was plenty of space to walk around .

Very very poor. Invited a journalist for quick lunch before he had to dash off ff to another meeting. The waiter was unsmiling and we didn’t feel very welcome. We ordered a pizza to share and a salad. The pizza consisted of a plate of soggy dough with a thin layer of tomato and cheese. It was a pizza for a small child not an adult. We left most of it. The salad never arrived and the waiter never apologised. We paid and vowed not to return. Shame as the Daylesford in Westbourne Grove is full of happy smiling staff who seem to love their job. The food is good and the ambience buzzy.

This is actually a review of the Daylesford cafe on Pimlico Road in London, NOT the Farm Cafe. My wife and I visited today for breakfast. We were seated rapidly in the first floor area and ordered 2 coconut milk cappuccinos, porridge (me) and 2 poached eggs on sourdough toast with ham (my wife). The coffees arrived quickly but on tasting, we realized they had been made with dairy milk. We requested they be changed upon which we were told that they don't serve coconut milk but could offer almond, oat and (I think from memory) soy. We ordered almond. then the food arrived. My porridge was OK, marred only by a teaspoonful of stringy and acidic clementine goo and a tiny container of sawdust-like 'granola'. The eggs were tiny and the yolks were hardboiled and a delicate pale yellow. Nothing to do with the big, organic, cotswoldy, dark golden yolks from hens who roam freely in the fields of Oxfordshire that the Bamford brand bangs on about. The replacement coffees, by the way, were, we think oat and tasted like washing up water. When we complained to one of the wait persons, they apologized profusely. But that was it. Even when we explained the coffee fiasco, there was no offer to remove them from the bill. A really unpleasant, cack-handed breakfast for only £39

My wife and I called in with our 2 year old granddaughter. We really only wanted to grab a coffee, juice and snack. We’ve been past many times as daughter and granddaughter live nearby. After a quick look inside we took a table outside on the pavement. There’s a nice range of produce on show but at very high prices. Place was clean including the lavatories. The waiter I first saw seemed to be just messing with the till near the door. We sat and waited but no service. No one came. Eventually I went back inside and found a waitress near the door. I asked her for a menu - she seemed surprised or put out but said she would bring some over. Eventually she did. We asked if there was anything for kids - No apparently. Menu was uninspiring and overpriced. She didn’t come back so we just got up and walked away!

The place is so clean and the service is 5 star I've been served by a lady called Ada I asked her for her name to give her a great feedback because of how nice and clean she is

Incredibly long waiting time, waiter seated us to a table then did not come for 15 minutes so I had to go inside to order, I also paid. Then 15 minutes more there’s no order and staff have no communication of what’s going on. Place looks nice but it’s deceiving to the terrible service you get. Not worth a visit.

I should have read the reviews first. Slow, massively overpriced and empty - for a reason. I do not leave poor reviews often, but I have to here. We came in to the Pimlico store at 8.30 am on a Thursday morning for a coffee and croissant for breakfast. There were bar stools by the window, but it turns out that this means we had to order through a (perfectly friendly) waiter whilst the "to go" section we had approached first was empty. Our coffee and croissant / pain au chcoloat took over 15 minutes to arrive from upstairs, and then only when we chased. The coffee was good (or it would have been one star) and the pastries OK. Luckily I was seated when the £22 bill arrived. Rediculeous. This place is a rip off for people who enjoy knowing they are being over charged for average goods. As I said, it was empty at what should be a busy time. I know why. Avoid.

Lovely food, quite pricey but some good gift ideas for food-loving friends.

Probably about the only place in London that has PIGEON on the menu! As there's so many flying around the outside tables makes you wonder if they go out and catch them before cooking them! I opted for a chicken instead! But there was a Yorkshire Pudding without meat and loads of organic veg to wade through b4 you even got to the chicken, which wasn't even that good. Dessert was standard though bit better than mains! Don't think I'll bother coming back to sample the Pigeon!!!!

I just telephoned to ask a simple question. And when the lady answered she didnt know the answer, so she asked a colleague. I heard through the phone he said, "No, come on." It was so unprofessional. Dear Daylesford O. Owners, Please can you train your staff to be professional and polite to potential customers.

Flat white for 4.5£ was awful. Too hot, too milky. It’s weird the place appears to be on a Reward list

My favourite food store in the UK

Good quality foods , Rose but the staff are pretty lacklustre in their service. No real attempt to be friendly just really standoffish. I understand it’s just a grocery store to some but for these prices you’d expect better in all honesty . In terms of food selection the cakes and drinks are great. The wines in particular are a standout

I recently visited the shop and was impressed by the vast variety of tasty options. However, I must express my dissatisfaction with their "Too Good to Go" experience. This service, which used to be a highlight, has recently declined in quality. The process that once felt smooth and efficient has become cumbersome and inconsistent. This aspect is crucial for many customers, including myself, and has always been a significant mark of the store. Despite the incredible variety of food and generally pleasant atmosphere, I cannot overlook the drop in standards concerning the "Too Good to Go" experience. I sincerely hope the management takes this feedback into consideration, as it's a vital part of the overall experience that needs immediate attention.

A Sunday treat. Always nice spending time at the Daylesford farm's cafe. A little oasis, located in a small quiet square that will give you a European-esque feeling. The food is simple and tasty. Coffee is nice too. I took a more recent pic of their menu but be aware it changes rather often.

Had fab lunch here last week with my partner, lamb chops were the best I have tasted in a long time. The whole food experience was very nice, food tasted lovely and was presented well. The place is very relaxed and great for business or social outing. We enjoyed our food and were able to do some work too!

What horrible customer service. Google says the place closes at 20:00. I went there at 18:50 and bought a beef pie that was displayed at the pastries counter. I gave the first bite and realised it was frozen inside. I asked them to warm it up, and they refused, saying the kitchen was closed. Why didn’t they mention it before I bought the product?

Yes food heaven Staff warm and friendly Service with a smile

Guys at the coffee counter need to be more enthusiastic! I love looking at delis and I found Daylesford Organic not very welcoming ! No warmth 😞

I went to Daylesford with friends to celebrate my birthday. Paco, the manager of the cafe, was VERY helpful indeed. He organised a lovely table for us, the service and food were impeccable ( the pudding in particular! ) . I had the impression everything was under Paco's control and as a result of that I had a relaxing and wonderful time with my friends. We all enjoyed the lunch very much. Angela Beretta Covacivich

Beautifully stylish with excellent produce and delightful lunch

Visited this place while on trip to London. The cafe on the first floor was a great discovery. I am a coffee enthusiast and I must admit that this was the best latte I had in such a long time. I have combined this with Orange, poppy seed and almond cake which was magic. I will certainly come back in my future trips to this area of London.

I ❤️ this place!!! I'm ensuring to take the time to have lunch or coffee there.

Such a lovely shop and restaurant. Very airy and lovely lovely products. Everything is so pretty and all the food is such high quality AND organic! I keep going back! Love this place :)

This was a return visit. The food itself and the layout was good, however, it was the service that caused problems. In the process of ordering the waitress did not repeat the order back and seemed determined to go before we had ordered accompanying drinks. My meal arrived after some time with only one of the two salads. I had to physically get out of my seat and approach a staff member to report this, a situation which I was told would be corrected. Had I not eaten slowly I would have finished before it finally arrived. Not too impressive. I can't remember if service charge was added to the bill as a matter of course; if it was it would have added insult to injury. Upon leaving we sought to use the lavatory..... which was out of order! I'll need convincing to return.

I have been there several times and I love the food and omg the brownies are insane! Great staff, organic high quality produce! I would definitely recommend!

What a great find ! lots of amazing choice and the staff were really helpful. I will definitely be coming back again.

Amazing service and great ambiance, the staff really looked after me. Love the high quality organic produce. Keep up the good work.

I love the food and the farm products in this store. Always fresh and full of flavour. Despite the postage costs, I send a big box of various products to my son in the US every Christmas. The taste of their fresh products is the best. People working in the shop are always helpful and friendly.

Really enjoyed shopping here. Such nice produce, I wanted to buy everything in the shop. All staff were really helpful and the food was delicious 😋

Horrible customer service and rude staff. My friend and I bought coffee, drinks and baked good before being told we couldn’t sit outside as it’s exclusively for non takeaway items. There was no regard for the fact we were also paying customers and the male waiter couldn’t have been more dismissive.

Was quite, but I like it your take order iven if someon meiby no listen good when told us eating there my food They gave it to me to take away.

First time here while visiting London. Nice looking place with fresh organic fruit and veg for sell. Service was fine for me, staff nice and polite. It's organic and it's in a nice area of London so yeah it's expensive.

Beautiful place, the food is amazing!

The staff at this branch are unbearably charmless, as well as rude, the men especially.

Poorly trained staff! And workings hours are not updated, on Sundays they open till 4pm not 6pm as it stated on GMaps.

Very good food, very expensive for what you get. Staff are unfriendly. Good supermarket with local produce, again extremely expensive.

usually go to the one in the cotswolds, so its nice to have a local branch

Really lovely spot for coffee at breakfast time. Good, quick service and a lovely ambience.

Went for a coffee and a cheese mushroom toastie. Very nice, good friendly staff. Will visit again if in the area.

Lovely selection from fresh fruit and veg to packet products. There is also a coffee bar, takeaway, or drink in. Pastries look good too.

The manager Arton has got this place working smoothly and so well. The food is great, the service friendly (was awful in 2021) and efficient. Well done, keep up the good work.

Pretentious place with poor customer service. I bought breakfast for me and a friend for c. £26, but at the time of payment I was charged £62. I only realized this because I check my credit card statement regularly. I went all the way back to ask for a refund and I was told that "these things happen" (!). No offer to take a seat or have a coffee on the house; I stood there and had to explain the issue to 3 different members of staff before someone came to address it. Staff in general look clueless and poorly trained, I am disappointed.

Overpriced. Bad service and… the porridge was really poor.

Excellent food in the restaurant but absolutely awful staff with a horrible attitude!

Excellent ,our first time here would highly recommend.

Ho mangiato benissimo, di qualità cibo naturale biologico della loro fattoria Pane ottimo...il negozio ha tanto cibo: frutta, verdura, carne e oggi stavano allestendo i regali "organic" per la tavola di Natale! Ci si può fermare anche solo per un caffè o un cappuccino...al centro di Londra.

Lovely place. Great buzz. Food excellent.

Приятный магазин, быстрое и качественное обслуживание, свежие и здоровые продукты. Всем рекомендую.

Desayunar por la mañana temprano, siempre antes de las 11:30, es un placer.

Very pleasant but quite pricey.

So called organic place for very unorganic prices in the land of overpriced asparagus. Some staff is nice, some are just mean and pretencious... maybe they are just mean organically.

Terrible. Waited for 10 minutes for a table. Not even an acknowledgment. Last time they served a pizza with a daddy long legs on it with no apology. Arrogance beyond belief.

Used to be a good place. Despite two individuals serving with respect, the place is lgbt driven. Someone please sort out the management. I personally feel an outcast if I am going with my wife or if I m simply a white straight man.Horrible new import of stuff with mental issues and disrespectful attitude.

Delicious & relaxing summer lunch at the Cafe - perfect venue for a catch up & also indulge in some healthy food shopping afterwards in the Farmshop.

Amazing brunch and breakfast with organic stuff.

Very rude staff! Went on Sunday with few friends just to grab a take away coffee, we were not allowed inside cos we had a small dog with us (fair but we were informed about this in a very rude way) we told the staff that we will sit outside then. I ordered a coffee then personal forgot about my coffee after I payed for it! and told us that they are closing! Could tell us from the beginning that they will be closing!! All of the personnel was very impolite and rude that day!

Expensive but fresh non GMO food

No golden milk, no matcha (both officially on the menu), no vegan hot breakfast. Not going with the times it seems.

Very nice but very expensive for us northerners go to aldi

The waiter took my order of tea and scones....a mgr came back very intensely telling me that they were out of scones...so I ended up with a not very fresh bakewell tart

Nice place, A friendly server. Seemingly complicated kitchen. Anything we asked for couldn’t be done, asked for spinach answer came back don’t have enough, asked for two poached eggs as extra, said can’t do it lunchtime only for breakfast. Asked for smoothie with almond or soya or oat milk, any other than cow’s milk, can’t make it because all is pre-made. Didn’t sound very fresh! Order the Kefir, they ran out… My grilled chicken came on top of a dressing soaked unedible salad, left it on the plate, the (nice) waitress took my plate and cleared it straight into the bin - you’d think she would let the chef see a plate full of food being returned, he probably thinks everyone loves the food. This place has a simple menu, should be easy to prepare and present. It needs a soul and care… Having stopped coming because of the previous rude service, which has fortunately changed. This place needs someone to take charge and the kitchen to relax a bit and become customer friendly. It’s a casual cafe after all. Will try it again in a while…

Came here for very welcome cup of tea after visiting the Chelsea flower show. Good selection of teas but sadly most of the cakes were unavailable as they were very busy because of the show. Staff were very friendly.

Good food and professional service.. And place is very clean

Awful ready made salads. Undercooked, inedible and overpriced.

Amazing breakfast. Over the moon to have found daylesford cafe this morning and on mother's Day too we got in with no reservation

Expensive . Not enough staff. Water leak in ladies

We have been coming here for years (Pimlico branch) and quite frankly cannot understand the bad reviews. The food is always excellent, fresh with a constantly changing seasonal menu. The drinks including coffee and cakes are also superb. Staff are polite and well informed as well as prompt. Great outside space for dining or drinks. Finally a fabulous if slightly pricey range of organic produce direct from their farms as well as excellent homeward products found upstairs.

Love their Earl Grey tea and all-day breakfast options. Somehow they can’t seem to hire good people…

Popped in to get some charcuterie, cheeses and bread for Xmas. We were very excited to be there until the poor, rude and unhelpful service of the people working there ruined it for us. I asked the butcher guy if he could help with cheeses and he replied with a rude “NO” and after said “they can help you over there”. He meant his colleagues at the till which is on the other side of the store. So I thought he was gonna call someone to come serve us but he didn’t. He saw us waiting there expecting us to go chase down ppl to serve us, until we just walked away and didn’t get any cheese. Then the till guy was so busy chatting about his own affairs with his two colleagues in a different language that he barely acknowledged us and was putting random stuff in our bag like a roll of reduction stickers cos he was so distracted. So very disappointing. And not the first time either. For the premium price Daylesford charges, this type of service is unacceptable and unjustifiable and just not on brand. Thats the service I expect when I walk into sainsburys and Tesco, not Daylesford. Maybe the Pimlico road store needs a different management, a team that is more friendly to customers who are paying a very high premium.

Firstly to be 100% clear to any readers this is definitely not a cheap place. I see other reviewers commenting about the prices.....but what do you expect in a fashionable organic shop/restaurant in the centre of Chelsea? My wife loves coming here to eat or sending me on my bike from East London to buy produce. I love riding my bike around London, so no problems with that. Back to Daylesford, they state they have a cafe upstairs but could just as well be a restaurant. We had a very late (3pm) three course lunch here today and to be honest it was as good as it gets. This place in terms of quality of food, staff service and ambience can stand proud with leading London restaurants. I am dropping a star more in terms of areas of improvement/suggestions. On the drinks menu it would be good to mention the quantity served in wine glasses and also the measure of spirits in cocktails. This even may be a legal requirement. Also, on the paper napkins there is a sign saying please recycle. I do not believe that it is possible to recycle unused let alone used paper napkins as the fibres are too short. Happy to be proved wrong on this though. In summary really enjoyed lunch here today!

Went to get food to take away. I paid £13 for a coronation chicken wrap which was incredibly bland - it tasted more of lettuce than anything else as the chicken had no flavour and there was hardly any filling, and a small box of a roast veg salad which actually consisted of a few lumps of squash and some red onion, which had been roasted in so much chilli that they only tasted of that. Writing a review because given the price and that it is Daylesford, a brand I really love, I was totally shocked and really let down by the terrible quality of the food. The service was also lacklustre - really standoffish, incompetent, unfriendly staff. Not worth visiting unfortunately.