Darraline in Braintree

Food is amazing good quality and good person size, they have a good selection if alcoholic and non-alcoholic drinks. Atmosphere was good, the only complaint we had was the long wait for our order to be taken between course and to wait for the final bill. We were one of only 4 tables and still took 20 minutes between each course to get another order.

I have been a regular customer at this restaurant for a long time, but after my experience on Valentine’s Day, I will NEVER be coming back. I ordered a special meal for my wife and me, expecting the same quality I’ve always received. Instead, the sea bass was completely burnt—charred and inedible. It wasn’t just a little overcooked; it was BLACK. I called the restaurant to address the issue, thinking they would at least try to fix it. Instead, a rude young lady answered and basically told me there was nothing she could do. No apology, no offer to replace the meal—just complete indifference. When I told her that this level of service could lead to a bad review, she dismissively told me to “do what I want” and then hung up on me! The worst part? I’ve been a loyal customer here, and THIS is how they treat people. If this is how they handle complaints, I can only imagine how they treat other customers who have issues. Absolutely disgraceful service and ruined what was supposed to be a special evening. Avoid this place unless you want to be treated like your business doesn’t matter.