Da Vinci's Grillroom Restaurant in Derry

Went to restrurant on Saturday 16th. November it was really cold and the service was not good. Really slow and had to ask few times for our drinks they brought the wine but no glasses to drink from. Not enough staff on no training. We stood at bar for 10/15mins before getting served. One of the staff was very rude and seemed to have an attitude problem. The service would put me off going again on Saturdays no where near the staff needed for a busy night. Disappointed.

Nice hotel with novel bar set up. Friendly staff.

The hotel is conveniently located near the city center, and it is well-maintained and clean. I highly recommend it.

Had a wee overnight stay with 3 friends for a special birthday, rooms were clean and spacious, dinner and breakfast was excellent, all staff were very friendly and helpful,the hotel is on a bus route so easy to get to, I would recommend Da Vinci's Hotel for a nice break

I can't fault the hotel or the staff they were lovely and hard working, I hope the staff are looked after they are a credit to your company. Our room was spotless, smelt lovely, it was spacious, had everything we needed so we'll done to housekeeping, the only down side was there was no pastries at breakfast time and we were there around 8am my little one loves them, but that's it, thankyou for a lovely stay and I love its pet friendly ❤️ even though we didn't have our dog with us, amazing

Great food here and a perfect Guinness 😎 on top of that staff are really friendly

Very poor service from Oonagh this evening I assume her ignorance isn't a value of the hotel although with her approach I'm not sure...

Amazing service, food was delicious

Beautiful food and lovely staff

Really nice Sunday lunch. Friendly attentive waiting staff.

Food was the most bland food I have ever tasted and had to send it back to reheat it. Really disappointing as thought it would be a new place to go for lunch. Went to pull the table closer and it was filthy and all sticky.

There was 20 of us there for 60th birthday and was worst place i have never been at service was bad .staff wasnt friendly food was cold . had to wait 15 min for our side orders . never be back . ?

Sub standard service! Visited Da Vincis for a bite to eat along with 4 family members. First thing we noticed was how cold it was. 4 out of the 5 wore coats while eating. At first when we arrived, a member of staff was with us within minutes. We asked could we have a few minutes tobdecide what we where having. Roughly 10 minutes later they took our order, no problem. It then took 10 mins for the starter to arrive. And another 15 mins after we finished until we had to all a member of staff to say we had finished. The main took another 15 mins and was like warm at best with no cutlery. After getting this sorted. We had to wait approx 35 + minutes after finishing to have someone approach us to clear the table. It tool another hour to get tea and coffee, and when asked for biscuits it took another 15 mins, by which time the tea/coffee was cold. Overall not a good experience. On the plus side, even though luke warm, the food was tasty.

Excellent all round. Welcomed and well taken care of by Leon and staff who ensured that the children were looked after and made use of the childrens area. Food was delicious. The staff were excellent and we will definitely be back

Having been here before I expected so much more. It took 20 minutes for a staff member to come and get our drink order after we were first sat. This set the tone for the rest of the evening unfortunately. Every time we tried to order we could not get anyone's attention. We asked for a food menu which arrived at 7.45 not to be told the kitchen closes at 8pm. We tried to order at 8.10 just to be told we couldn't with a shoulder shrug. When we were leaving, tried to use the bathroom just to be told "hurry up, I just want to go home. I doubt we will be returning any time soon as the staff just seemed to not want to be there! Such a shame for a well established hotel and bar.