Cross Inn in Dudley

My father recently stayed at the hotel (booked for 3 nights, only stayed for 1 and did not get the refund back for the 2 remaining nights). He also received a parking fine even though he registered his car plate at the reception. I called on his behalf to ask the hotel to cancel the parking fine. I spoke to Catherine who is the manager there, she reassured me that if I email her the fine letter and the invoice she will email the company to cancel the fine. 2 weeks go by, I haven't hear anything. I then went on to contest the fine myself and sent all the evidence to them (email correspondence with the hotel). I then, for the 4th time, tried to call the hotel and to get through to Catherine. She could not recall talking to me 2 weeks prior so I reminded her of the situation, and told her I also contested the fine. She then started raising her voice at me saying 'now you gonna lose the case! I told you to leave it with me!', btw she never told me not to contest it and if I do I'd lose the case (even though my dad was a guest at the hotel and registered his car). I told her I was worried because it's been 2 weeks and no communication from her, she then said 'you worry too much' I kindly asked her to lower her voice and try to understand my frustration- mid sentence she put the phone down on me, I tried calling back- phone engaged, they most likely blocked my number. I was absolutely shocked- not only they didn't solve the issue, the manager was extremely rude and unprofessional without any desire to help. This interaction is not even worth 1 star. Absolutely terrible service!! Please avoid this place at all costs!

Well, Let's start with earlier this day I had been on a long road trip to the Forest of Dean after I was very hungry. Decided that we'd go for an Indian as we do. Got to the Indian at around 5.12pm we walked and were greeted with a smile which was nice as I was a bit hesitant about coming to a new Indian. We then sat down at our table and started munching on our poppadoms. Poppadoms were odd but alright 👍. We then get asked what we want so as I love butter chicken 🐔 I went for a butter chicken. 8 mins later our chips and stuff come out. Chips were defo frozen and naan bread was very doughy. 2 mind later our food comes and mine has nice garnish on top making it look all nice 😋 disclaimer it wasn't. I the put my very hard rice on the plate and begin eating. As I was eating the first piece of chicken I noticed a very large amount of liquid sitting in the bowl. I then look around more and noticed there is no curry it's just pure liquid. This "curry" is a sloppy cinnamon sugary soup. NEVER EVER GET THIS!! .Sugar Sloppy Soup. Once I've taken a few bites I felt a sudden pain in my stomach it wasn't good. I then tell my dad I'm not feeling to good so we decide let's go as this is a horrible experience. We get to the front counter and the man is just blanking us on the phone not taking any notice that we want to go. He then notices us and let's us pay then he tries to make me feel better with some posh minty chocolate just no. Anyway we come home and my dad is sick all around our house. Later that evening I vomit and continously vomit through the night and so does my dad! If u want a sugary sloppy cinnamon messy soup order this " Special butter Chicken". Thanks bye 👋

Lovely staff and food would definitely recommend to everyone and come again

Used this place years ago. Dont think it’s the same anymore. Nice staff let down by poor quality food. Just had a breakfast £7.95. Sausages was cheap quality and the bacon was tough and over cooked. The hash brown was chewy and had a strange taste. Felt like it had been pre cooked and warmed in a microwave. The meal wasn’t hot when it was served to me. Beans were ok and the mushrooms were hardly cooked. All in all bad value for money. My wife had a jacket potato with prawn Marie Rose which tasted heavily of tomato sauce and a bit vinegar laden. Not what we expected and won’t be back in a hurry.