Creams Cafe Chatham in Medway

Parveen gives great service👍🏼 give her a raise

A review of delivery service from Creams, the food may have been nice. From notifications of collection and on the way to us, it took 40 minutes for Ubereats to deliver on a 5 minute drive, ( 2 miles on a Sunday, not through the town ). Tubs of ice cream had turned to milk, waffles cold, everything soggy, even the strawberries had gone mushy after being on the once hot waffles for so long. £25 wasted. Never again.

Lovely choice of items to order on the menu. Great customer service. The whole family enjoyed it. Will definitely be going back again.

Don't bother ordering from here. Food arrives wrong, Drinks missing toppings, etc & refunds are never given even when the food is inedible. Total waste of money!!

Expensive place for a dessert and wasn't not anything special but the kids enjoyed it, obviously as its dessert. Probably wouldn't rush back in hurry as service was slow and it wasn't particularly busy for such a big place and not much atmosphere.

Always a pleasure coming here, such friendly service from everyone

our server Debbie was a delightful and helpful woman. Bless up.

Our server Debbie was amazing at getting us our food speedily with a nice warm welcoming atmosphere. Will definitely recommend to others!

Excellent customer service 👍 and very good social distancing measures in place, great waffles and ice cream

Absolutely beautiful and friendly staff

Had the banoffee waffle served by Debbie, she was so kind and friendly! Best service everrrrrrr 🙌🏼🔥

Very quick service highly recommend

Very helpful staff. Great children’s party

Parveem lovely service , helped us a lot !

Waitress was attentive and friendly service was good

Chilled atmosphere, always quick and friendly service and the desserts are to die for. Best in Medway for sure!

More gluten free options please and gluten free cones

Amazing place to eat especially with family

Best place for hot or cold desserts! Been coming for years and I wouldn’t go anywhere else! Clean tidy, friendly staff. Such a calm friendly atmosphere. Love coming up on a Sunday for a chilled afternoon treat. My daughter loves it here always something new to try and old favourites too!

Amazing food amazing staff so lovely and polite especially the manager Peggy definitely coming again

Me and my husband came this evening with our son I would like to repeat what my son said “The food is banging” Absolutely brilliant service, made to feel very welcome We would definitely recommend 🙂

Amazing food and such nice staff

Great experience today at the Chatham Dockside store. We tried the savory hot pockets which were lovely and the waitress Becky was fantastic! There was nothing she could not do for us!! Becky is an assest to Creams Chatham!

Birthday treat meal, service is good food is predominantly desserts

The staff made extra effort to make my daughter's birthday special

The food was lovely, would recommend!

Staff were amazing perfect service and food great RS was top G

Lovely service and friendly atmosphere

Amazing experience!! Lovely staff and outstanding food!!! I highly recommend!!

Good atmosphere. Friendly staff. Halal options. Give bluelight discounts. Food was good. Plenty of kids options. Coffee was good as well.

Staff were very inclusive, friendly and helpful towards our group of young adults - ROCC Ready

it's the best, just i can say it's perfect

Ordering through app is very easy and food comes very quick to table. Friendly service with a mostly quiet restaurant which gives more privacy when eating. Very good :))

Super duper service from our server, she was really friendly and lovely ❤️ Food was delicious as a bonus 😋

Great experience here with lovely staff! Special shoutout to Debbie, Andre and Parveen

Parveen was super helpful and nice when she was helping us

Parveen offered great service , she ensured me and my friends were satisfied. She is very kind and well mannered.

good options and atmosphere. Server was parveen fabulous very gracious with her approach to us all x

Debbie, Andrei and Parveen gave us quick and quality service.

Lovely friendly staff, very helpful and good was served very quick.

Great experience, we were a large party and the staff were able to assist with two booths. There was a mix up with drinks, I ordered the incorrect drink however, the staff were more than happy to change this for me.

I've been visiting Creams Café in Chatham for quite some time now, and it never fails to impress! The friendly staff always greet me with a smile, making each visit feel like a special experience. Over the years, I've come to love the relaxed and welcoming atmosphere—it's the perfect spot to unwind, whether you're treating yourself to a delicious dessert or enjoying a leisurely chat with friends. The menu offers a fantastic variety of indulgent options, from decadent waffles to smooth gelato, and everything is always fresh and beautifully presented. It's clear that the team takes pride in what they do, and it really shows. If you're in the area, I highly recommend stopping by—it's a place I always look forward to visiting!

Great place for a sweet treat. Service from Parveen was excellent

Amazing atmosphere and friendly staff, always going the extra mile for the kids- making them feel super special.

I order at 7.30 and I'm still waiting for it to be delivered what a joke my kids are up set the time keep changing

just love creams thought all of it was unreal just perfect

been waiting for order over 1hrs.saying it's been delivered but no one not came and nothing been delivered.

I expected a much better experience based on the reputation of your restaurant. This order I made through the just eat app made me feeling disappointed and questioning whether I would return. I hope you take this feedback seriously and use it to improve your service and quality for future guests. Thank you for your attention to these matters.

We ordered our food at 7.30pm it turned up at 8.43. Although the pancake was still warm the amount of chocolate was way too much, it overpowered the cherry flavor. The ice cream was ok but then you can’t go wrong with ice cream. The knickerbocker glory was way over priced at £10 for ice cream and some fruit. I’m glad we don’t order from them too often!

We ordered crepes and received sundae got the delivery guy before he left he wasn't interested , explained order was wrong and showed him delivery number was wrong also, he didn't even take the order back with him .tried calling creams 5 times and it goes to voice mail.

I love going to creams! The team and food are always amazing. The lotus milkshakes are always 10/10

Parveen and team are amazing. They always greet and treat us amazingly. The desserts are always 10/10 with a great range.

Went to creams with my family, was warmly greeted at the door and immediately shown to a table. Ordering was smooth and the food came speedily. Perfect for a sweet treat. The kinder bueno waffles were amazing !!

Amazing staff, love the quick service and the crepes. Recommend if your in the area!

Fantastic service .. very professional… all staff were friendly.. food was absolutely amazing my defo fav dessert place .. 😍♥️

Great hospitality, friendly staff. Made me feel so welcomed. Fast and efficient service and the deserts were yummy 😋 and thoroughly enjoyed by us all. Would definitely recommend and look forward to go back in the near future 👌🏻👌🏻👌🏻

Mardeine is a very polite women and they are all very polite full

not happy with my order at all everything was melted milkshakes spilt everywhere spent £34 for a load of rubbish

Great service from Jack, they made a mistake with my order and he corrected it immediately.

Gives an option to leave a message but it wasn’t read. I asked for no white chocolate sauce on my smores pancake toastie, but as the request wasn’t read it had white chocolate sauce all over it. I won’t bother next time!

I had some sort of slippage on crepes and waffles. Both boxes were soaked with some kind of drink or liquid. I had to throw both boxes into the bin.

not good all cold I'm not happy !!!

food was cold. it was hotter the other day when I got it delivered further away 😞

Missing the ice cream and stuffed pancakes quite hard to bite through very crunchy for pancakes

tapioca wasn't very nice in the tea and the driver had issues finding me even though drivers before have had no trouble

the food was dry and wasn’t warm

Shouldn’t accept orders if they are so busy. Waffle was cold and ice cream Sunday had melted

Order arrived late missing nachos. Waffle chicken bites cold. Creams not answering phone

Food wasn’t so great this time. Delivery took ages and everything was so cold and the crepe was undercooked

Order took forever to get her, time always changed to later and later. Although we are about 10 mins away it was stone cold the waffle. Order in whole was over an hour, wont ordering from them again

Poorly prepared but well presented packaged waffles covered in a mix of diabetes and foam. Definitely won't be going back there again 👎🏽

The ice cream had melted by the time the order arrived

the ice cream was a warm mess, the sauce on the cookie dough had spilt everywhere

Says closes at 11pm , drove 18 minutes was there 10:22 and they said we close at 10pm and business says they close at 11pm

My food wasn’t even delivered!!! Where is it?????

We ordered ice cream but it had melted and my waffles was cold

I was given a small container with custard! It was half full!! Absolutely disgraceful

Order took a long time and it came in a smaller cup compared to the larger one I usually get for the same price, the cake was hard, so I won't order it and be ripped off again!

Waffles were cold and stale, milk shakes were running and not very cold. Pretty disappointed

The food was lovely. However the delivery person begged for food, saying can I have chips, as I haven't eaten all day. This isnt what I would expect from your delivery drivers. plus I didn't have chips in my order to give him anyway. This is totally unprofessional and poor behaviour from your staff to make your customers feel uncomfortable. A response from you regarding this issue would be appreciated via my email.

Food was cold, ice creams had melted and waffles tasted stale. Normally love creams so was really disappointed

Delivery driver was 5 minutes late over initial time given (not due to traffic) . I paid for an extra on Bueno shake but not received it. Tried to put on missing items but it comes up with the entire shake, but not extra options so can't get refunded

Time just kept going up and up, then arrived and was stone cold and soggy, the fruit and waffle was soggy. Ice cream was melted. Have requested a full refund as wasn’t eatable and have to be careful what I eat being pregnant so couldn’t risk it.

Terrible service. Met with distain when ordering, was told the gf options on the menu dont exist anymore and forgot to serve us our coffee's. This is the first time I have ever left a review, I'm generally a patient customer, but the service was appalling.

Sat and waited for 20 mins for an ice cream to take away, staff sneezing and coughing whilst still making food, shocking

Just ordered from this shambolic restaurant 1 star is too generous, i should give them negative 10 stars cuz that’s the amount of ice cream they gave to me

waffle undercooked and inedible. Constantly forget things. No option for refund on missing ice cream with desserts so have to request full refund instead.

This place is absolutely amazing! I went there on May 17, which was (unknown to me at the time) their 16th Birthday! We were all offered a free scoop of ice cream and an Oreo waffle that costed about 8 pounds. The place was well decorated too! Especially the 'Strictly Indulgent' warning.

food was un edible and went in the bin

the waffle was cold and lacking. I spent 21 quid and neither mine or my daughters was hot. my daughter had to put hers back in the oven I couldn't because mine had fruit on it. I won't be ordering again

The gelato at Creams in Chatham was perfect – rich and creamy with a variety of delicious flavors. The service was outstanding, with friendly and attentive staff making the experience even better. The prices were reasonable for the quality offered. Highly recommended!

great evening here with family and they really made our boy’s birthday special.

I’ve had several Creams delivery before with no complaints. This time round delivery time kept changing then suddenly it was out for delivery and on my top step within minutes. Melted ice cream so it had obviously been on quite the journey before it reached my doorstep so not impressed this time round. Won’t order again in a hurry.

my order never turned up! i have the driver on camera turning up not answering my return call and leaving with my food

My order was over an hour late and was completely messed up and was a mess

Delivery never turned up, we had to drive to the restaurant to collect our order. The restaurant were amazing! 5 stars all round for them. But just eat delivery drivers need to get looked into, lying that they are at a place, when they really aren’t!

Fast driver, maybe to fast as the driver came really fast up my road and hit the curb he then ran a fox over and started denying it after multiple people saw.

Second time I’ve ordered here first time we waited 2 hours and nothing was delivered, store wouldn’t answer phone. This time arrived cold and cookie dough over cooked!

Estimated deliver 25-40 mons, so ordered. Actuality arrived 11pm, 1.5hrs after ordering and we virtually given up...smoothie pot was liquid, frappe was half a cip of liquid and ice with floating bits of cream, so expensive for disappointment

Group of 15 carers mature age (unpaid family carers).treated amazingly well.chose where we wanted to sit. All food was quality and tasty .didn't have to wait long considering how many of us and all ordered something different .staff couldn't do enough for us