Creams Cafe Chatham in Medway

been waiting for order over 1hrs.saying it's been delivered but no one not came and nothing been delivered.

We ordered our food at 7.30pm it turned up at 8.43. Although the pancake was still warm the amount of chocolate was way too much, it overpowered the cherry flavor. The ice cream was ok but then you can’t go wrong with ice cream. The knickerbocker glory was way over priced at £10 for ice cream and some fruit. I’m glad we don’t order from them too often!

not happy with my order at all everything was melted milkshakes spilt everywhere spent £34 for a load of rubbish

Gives an option to leave a message but it wasn’t read. I asked for no white chocolate sauce on my smores pancake toastie, but as the request wasn’t read it had white chocolate sauce all over it. I won’t bother next time!

food was cold. it was hotter the other day when I got it delivered further away 😞

I had some sort of slippage on crepes and waffles. Both boxes were soaked with some kind of drink or liquid. I had to throw both boxes into the bin.

not good all cold I'm not happy !!!

Missing the ice cream and stuffed pancakes quite hard to bite through very crunchy for pancakes

tapioca wasn't very nice in the tea and the driver had issues finding me even though drivers before have had no trouble

the food was dry and wasn’t warm

Shouldn’t accept orders if they are so busy. Waffle was cold and ice cream Sunday had melted

Order arrived late missing nachos. Waffle chicken bites cold. Creams not answering phone

Food wasn’t so great this time. Delivery took ages and everything was so cold and the crepe was undercooked

Order took forever to get her, time always changed to later and later. Although we are about 10 mins away it was stone cold the waffle. Order in whole was over an hour, wont ordering from them again

Poorly prepared but well presented packaged waffles covered in a mix of diabetes and foam. Definitely won't be going back there again 👎🏽

The ice cream had melted by the time the order arrived

the ice cream was a warm mess, the sauce on the cookie dough had spilt everywhere

Says closes at 11pm , drove 18 minutes was there 10:22 and they said we close at 10pm and business says they close at 11pm

My food wasn’t even delivered!!! Where is it?????

We ordered ice cream but it had melted and my waffles was cold

I was given a small container with custard! It was half full!! Absolutely disgraceful

Order took a long time and it came in a smaller cup compared to the larger one I usually get for the same price, the cake was hard, so I won't order it and be ripped off again!

Waffles were cold and stale, milk shakes were running and not very cold. Pretty disappointed

The food was lovely. However the delivery person begged for food, saying can I have chips, as I haven't eaten all day. This isnt what I would expect from your delivery drivers. plus I didn't have chips in my order to give him anyway. This is totally unprofessional and poor behaviour from your staff to make your customers feel uncomfortable. A response from you regarding this issue would be appreciated via my email.

Food was cold, ice creams had melted and waffles tasted stale. Normally love creams so was really disappointed

Delivery driver was 5 minutes late over initial time given (not due to traffic) . I paid for an extra on Bueno shake but not received it. Tried to put on missing items but it comes up with the entire shake, but not extra options so can't get refunded

Time just kept going up and up, then arrived and was stone cold and soggy, the fruit and waffle was soggy. Ice cream was melted. Have requested a full refund as wasn’t eatable and have to be careful what I eat being pregnant so couldn’t risk it.

Terrible service. Met with distain when ordering, was told the gf options on the menu dont exist anymore and forgot to serve us our coffee's. This is the first time I have ever left a review, I'm generally a patient customer, but the service was appalling.

Sat and waited for 20 mins for an ice cream to take away, staff sneezing and coughing whilst still making food, shocking

waffle undercooked and inedible. Constantly forget things. No option for refund on missing ice cream with desserts so have to request full refund instead.

Just ordered from this shambolic restaurant 1 star is too generous, i should give them negative 10 stars cuz that’s the amount of ice cream they gave to me

This place is absolutely amazing! I went there on May 17, which was (unknown to me at the time) their 16th Birthday! We were all offered a free scoop of ice cream and an Oreo waffle that costed about 8 pounds. The place was well decorated too! Especially the 'Strictly Indulgent' warning.

food was un edible and went in the bin

the waffle was cold and lacking. I spent 21 quid and neither mine or my daughters was hot. my daughter had to put hers back in the oven I couldn't because mine had fruit on it. I won't be ordering again

The gelato at Creams in Chatham was perfect – rich and creamy with a variety of delicious flavors. The service was outstanding, with friendly and attentive staff making the experience even better. The prices were reasonable for the quality offered. Highly recommended!

great evening here with family and they really made our boy’s birthday special.

I’ve had several Creams delivery before with no complaints. This time round delivery time kept changing then suddenly it was out for delivery and on my top step within minutes. Melted ice cream so it had obviously been on quite the journey before it reached my doorstep so not impressed this time round. Won’t order again in a hurry.

My order was over an hour late and was completely messed up and was a mess

my order never turned up! i have the driver on camera turning up not answering my return call and leaving with my food

Delivery never turned up, we had to drive to the restaurant to collect our order. The restaurant were amazing! 5 stars all round for them. But just eat delivery drivers need to get looked into, lying that they are at a place, when they really aren’t!

Fast driver, maybe to fast as the driver came really fast up my road and hit the curb he then ran a fox over and started denying it after multiple people saw.

Second time I’ve ordered here first time we waited 2 hours and nothing was delivered, store wouldn’t answer phone. This time arrived cold and cookie dough over cooked!

Estimated deliver 25-40 mons, so ordered. Actuality arrived 11pm, 1.5hrs after ordering and we virtually given up...smoothie pot was liquid, frappe was half a cip of liquid and ice with floating bits of cream, so expensive for disappointment

Group of 15 carers mature age (unpaid family carers).treated amazingly well.chose where we wanted to sit. All food was quality and tasty .didn't have to wait long considering how many of us and all ordered something different .staff couldn't do enough for us

the cake icing was melted and didn't get the 3 scoop ice cream

food was ok but the service from the deliver driver was absolutely terrible.

Originally told latest 45 minutes but was over an hour wait

Some of the order was missing, when I said to the driver it was missing he said to call the restaurant however there’s no contact details for the restaurant on app

Ordered a cheesecake, when delivered was frozen solid still, hadn't even been thawed so was inedible. The extra ice cream I ordered wasn't delivered.

I didn’t get my waffle, I think the driver had eaten it…

Love this place Staff always friendly Parveen always has time to make you feel welcome and that everything is OK with your deserts Well the deserts are fantastic they really know how to make an ice cream. Waffles to die for Well done

very hit and miss. Often forget ice cream which you then can't get a refund for unless you request the entire dessert to be refunded. the waffles recently seem undercooked.

took over an hour and a half to arrive. I called the restaurant direct to chase and they told me no delivery drivers had been there but the app showed a driver there since the order was accepted over an hour prior. it was now 15 mins before it closes. My food arrived cold and crazy late. very poor service from the restaurant

The chicken waffle bites tasted nice by there was barely any I paid over £6 for 4 small pieces ridiculous the milkshake wasn’t great but that was just my choice of scoops so can’t blame them for that I thought I’d try the cookie dough DONT GET IT it’s claggy way too sweet and was just a mouthful of greasy buttery mess

The food Was Cold and dindt Was fresh .Was uncooked

order was almost 3 hours late. Not impressed and wouldn't even give us a refund. everything was melted tasted disgusting and I told the driver I didn't want it and he still gave it to us. payed 32 pound for some cold waffles with melted chocolate and melted ice cream never again.

Best thing creams can do is lose just eat. The delivery driver took out food went far out and than went back to collect another or than stopped along the way complete joke.

wow what can i say !! the older lady with blonde/grey hair is horrible !! the way she was talking to her staff was absolutely disgusting , just trying to enjoy a nice desert with my family and she’s screaming and shouting at them. not sure what her job role is but if she’s a manager or supervisor she should be sacked !

rubbish they gave me a desert with no ice cream

Ordered at 2048 and arrived at 2230. The ice cream was melted and the waffles were cold!!!! Highly disappointing.

Very nice shop and also clean. Good food and nice views of the harbour.

My food was smugged freezing cold wrong topping on one of them.

It arrived 2 hours and 30 minutes after i ordered it. The order was incorrect, the ice cream was melted and the restaurant did not follow my instructions.

The waffle was freezing cold, it was doughy and stale? It’s never been like that!

ordered from creams at 21:43 and it was at 23:14. I kept an eye on the order and it said the courier was at the restaurant at 22:41 so that says to me that he had been waiting for my order to be prepared for some time, but when my order was delivered it was stone cold milkshake and slush puppy had pretty much melted. when the driver said he was on his way it only took him about 10 minutes to get here and there is no way my drinks would have melted that much in that space of time terrible service

Ordered at around 9.15pm, tried to call restaurant about half 10 to no answer. Checked online…restaurant shut at 10!! Was delivered around 10.55 cold and disgusting.

no care taken to package each milkshake. np cup holders. all 3 shakes was stuffed into a small bag. two shakes had fallen over in the bag and completely spilled out. the actual bag was soaked through. we've ordered before and some care is usually taken, wrapped in clingfilm or atleast cup holders. the recent reviews are starting to make sense. very poor. left with 1 milkshake out of the 3 offered

took an hour and a half to arrive amd ice cream was melted and food was luke warm don't normally have problems with creams must have been busy tonight

cold soggy waffles didn't come with ice cream, took too long to arrive.

the food never came, but shows delivered

Went here for my son's birthday. Great selection of desserts and drinks. Staff were friendly, efficient and really helpful Would highly recommend

Did you ever hear the tragedy of Darth Plagueis The Wise? I thought not. It’s not a story the Jedi would tell you. It’s a Sith legend. Darth Plagueis was a Dark Lord of the Sith, so powerful and so wise he could use the Force to influence the midichlorians to create life… He had such a knowledge of the dark side that he could even keep the ones he cared about from dying. The dark side of the Force is a pathway to many abilities some consider to be unnatural. He became so powerful… the only thing he was afraid of was losing his power, which eventually, of course, he did. Unfortunately, he taught his apprentice everything he knew, then his apprentice killed him in his sleep. Ironic. He could save others from death, but not himself.

the place is clean good atmosphere the food is good not excellent but good

beautiful crepe with extra attention from chef Joe who came to our table and double checked our amends. Friendly staff, clean & nice environment & fresh desserts👌🏻

The waffle I ordered was soggy, strawberries were all at side of box and chocolate melted on box.

Items was cold, limp and really bad quality! Plus the order took so long that my kids went to bed! Waste of money

The food was dry and cold I think someone hate some

missing items, extremely late. refund and avoid

After a very long wait, food come cold and ice cream melted

The order was extremely late and then when it eventually turned up it was missing some items

Deliver time kept changing. Icecream melted and wafffle not warm

Received order. No ice cream with my waffle so was very disappointed! You pay for what you order but didn’t get it but delivery driver was polite and 5* service. Just a shame about my order!!

The waffles were cold bit disappointed

Crepe was stone cold arrived 2 hours after ordering not happy

Beuno cookie dough didn’t turn up, rung the store they were no help, blamed it on driver straight away.

Food came COLD! And ice cream wasn’t included with the waffles

Took two hours to turn up crepe was cold ice cream melted

I was really looking forward to this but was left disappointed. The hot pocket was cold, and so was the Buenos crepe. Both were hard as a result. The gellato was missing, too.

My Ice cream came all melted Uber man was so rude not happy at all

Very unhappy. No vanilla ice cream with any of our desserts. They had gone stone cold and the iice cream was melted.

delicious food, delivered with care

driver went to the wrong location I never got my delivery, asked to cancel when he called me and said he was lost and he marked it as delivered

Second time now missing my ice cream for my hot pocket wotch is pretty annoying.. other than this the food was nice thank you

my order hasn’t turned up , this is now the 2nd time in a row this has happened when ordering from here

Food was cold and conjiled. The strawberries tasted like they were passed there used by date Delivery time was changed 3 times had to wait 45 minutes from original time but delivery from the restaurant to the address was quick but still very cold.

The waffle was stone cold and the ice cream had melted ordered to be delivered at 8 and it turned up at 9:50 at night absolutely ridiculous and just eat won’t even help rectify the issue

It was an hour and half late than the orginal timing , awful customer service rang twice no answer and ice cream had melted not happy

cookie dough is always hot and tastes amazing, however this time it was cold but still tasted amazing.

Food was missing item and delivery was late

Terrible service they left me with out no cream for my cookie dough will not be ordering there ever again!!