Creams in Scarborough

I’m reporting this place to the franchisor and there may be grounds to get food standards involved. Looking at these comments it appears as though whoever is in charge here has lost control completely. Even more disturbing is the review regarding lack of allergy control. This is LAW now. Expect to hear from authorities in sue course.

Cookie dough was perfectly portioned

Messy presentation, was squished and didn’t look nice.

Recently went for cookie dough and some ice creams it came to £21. The coolie dough was literally pure slop and totally inedible. They ice-cream they gave the young lass didn't say what flavours or that they had nuts in which should be said as people could have allergies. I would never return and should have read the reviews first

Awful! Do not go! We popped in on Sun tea time… waited 25 minutes for our order only 2/4 arrived. 2nd lot another ten mins later. Cookie dough was pure slop… 3 tiny soggy cookies drowning in chocolate sauce. Husbands crepe was drowned in chocolate too couldn’t even find the crepe! . Both inedible. 2 waffles were undercooked. None of us enjoyed it. Staffed by 2 very young girls with no customer service & incredibly slow.

Food received does not match price you pay. complete let down.

Outstanding, delicious, definitely use again

overpriced for what I received, a small slice of a clearly defrosted product, and delivery time kept changing

Fantastic desserts, I just wish delivery drivers could read/follow simple instructions instead of phoning and asking to meet them in the street. 5* for Creams though. Massive portions, waffles will do between 2. Will definitely buy again

We ordered several hot drinks and waited at least half an hour to receive our order. After around 20 minutes one of our party asked what the delay was. There was one young lady by herself and explained she had a number of orders. After over half an hour I went and asked again where our drinks were. The lady told us she was just about to do them. I did state that if she wasn't able to do this then we would like a refund. At this point she prepared our drinks. I asked her why she was on her own and she said she'd asked for help but was still waiting for another colleague to arrive. I suggested to her for future reference that if there were a number of orders she should advise customers that this was the case. This review is not a reflection of the lady who served us but of the poor management of the establishment. Not sure I'd want to return.

Brilliant choice of everything ice cream, gelato, sorbet, waffle & crepes etc. good quality and fully loaded with a choice of toppings. Two adults and two children ordered: crepe, waffle and double pot of gelato). Give it a try, you won’t regret it!

Can’t rate food as it hasn’t been delivered but we’ve waited nearly 2 hours for our order and they won’t even answer the phone

Tables were dirty, it was unwelcoming as it looked like they were closing early and there was a bit of an odd smell. All in all not a pleasant visit.

Fabulous friendly service. Delicious food and amazing coffee.

Ordered cookie dough with ice cream and a wafer. Received just the cookie dough.

Great experience enjoying 2 waffles. Lovely staff!

The food itself was relatively good, however unfortunately the thick shake I ordered had shifted in the bag so leaked into the box containing my nachos. The nacho cheese was also rather cold in places either due to the aforementioned milkshake leak or the cheese wasn't stirred enough as it was being warmed up. It would also be incredibly useful if milkshakes were delivered with straws as not everyone has straws at home.

Ordered the crepe with lemon, lemon juice. No taste at all to it. The flavours need to be stronger.

they ran out if dessert and put two different desserts we didn't ask for or like. not impressed

Lovely desserts, delivered with care. Great 😋

It was lovely but when it came the drink had spilled over and there was no ice cream

I gave it a good go and will eat most things. But this isn't nachos, not even close to being edible. Cold value nacho chips, American style cheese the consistency of wallpaper paste. Also some green stuff that I can only presume to be a artists rendition of guacamole.

Partners milkshake birthday cake was spot on.. mine spiced cherry milkshake had no cherries whatsoever When I queried as thought theygave me salted caramel .. she said nope that spiced cherry . Did not taste of cherry at all

Lovely cookie dough and reasonably priced. Staff are friendly and service quick. Am looking forward to going again

Excellent food and service! Will be back again.

Great desserts delivered on time. What more could you ask for 😋

Not as good as I've had before

The staff are kind and patient. They served us very quickly. The food was lovely.

My go to dessert place in the entirety of yorkshire!! I’ve been visiting this specific creams for over a year now and they have never let me down. The servers are lovely and the food has always been superb. Couldn’t recommend more!!

Unfortunately this wasn't worth it. The cheesecake bottom was burnt. Not brown burnt but black burnt. It was stale,also very hard but also melting at the same time. The tapioca balls were hard,the tea tasted odd, perhaps because of the straw,it was smelly and we ended up using different straws,the plastic cups were sticky and squished so we transferred the drink into a different glass. The wait was an hour, I wouldn't mind the wait if it was worth it. Pass,sorry.

The carrot cake is warmed up like a chocolate cake all frosting looks horrible and the raspberry cheesecake the same 🤮looks nothing like the picture was well disappointed when it’s our treat for the night aslo tried ringing and there’s no answer

drinks were not great unfortunately

Lovely place with super friendly and helpful staff! Clean and tidy. Drinks were great, and they don't skrimp on marshmallows and cream! Make sure you visit if you're at the North Bay in Scarborough!

Walked in picked a menu up, was talking to my 6 year old about what she wanted. Got snarled at that they couldn't do pancakes. The back counter was covered in mess and food. The lass then proceeded to just go on her phone instead of serving us. Went over road instead and had a 5 star experience. Avoid this place isn't worth anyone's time or money doesn't deserve to be in a prime location.

Absolutely lovely still warm and fresh. Will definitely be ordering again from here xx

Lovely place and friendly staff

Food was spot on. We had a varied selection between us from Nachos and waffles to warm cookie dough to sundaes. All servers really quickly and with a smile. The 2 young ladies serving were extremely friendly and helpful and assisting with an awkward running out of a specific ice-cream for a fussy child by doing a taste test to find an alternative and still making it look like the missing one. Top notch! Highly recommend it for the service alone. The only small negative was the lack of any atmosphere, there was no music or anything to entertain customers, but we soon got past that when the food arrived and we entertained each other with taste testing all the food

The staff are very friendly and helpful and the food is amazing

Food was very tasty. Would go again!

First visit here and we enjoyed our desserts! Plenty of choice on the menu, we eventually decided on cake and a crepe. One young lady serving by herself who was pleasant enough and said it would take a few minutes as she was on her own, didn't take long for it to come out which was good. Quite expensive, spent over £20 for 2 puddings and a hot drink. Quite dark inside too. But otherwise it was good, shocked to see all the bad reviews!

really loved the chocolate cake with ice cream.thanks

we never got the food and we paid

What a wonderfully indulgent place to visit. Our Daughter was desperate to have some bubble tea and we also added in a waffle. It was delicious. We will be coming back that’s for sure. Thank you so much.

waffle very cold same with cookie dough

The drinks has arrived damaged it has all leaked in bag

Bubble tea was sour, the tapioca balls were hard and the straw made the whole drink taste strongly of cardboard for the super expensive prices expected higher quality

Ordered some bubble tea but didn't come with straws. No Napkins either. But the food itself was very nice, ordered a few times before and has kept a good consistency. However when ordering the Bueno waffle, the waffle wasn't done fully and tasted a bit to chewy and was a bit hard to break apart. Usually the standards are a higher...might be a one time thing.

Placed an order via justeat visiting scarborough for the week we're local to this place yet after we placed the order we was going to add something on called the restaurant no answer rang 5 minutes later still no answer, get our justeat notification saying driver has set off tracked it says nearby then immediately says delivered! .....wasn't delivered accepted the order took our money and never delivered our food fully refunded by justeat thank god but avoid if you're visiting no correspondence and will just take your money!

waffles were under cooked toppings were ok though

Went last year and was lovely, think they have new management went again last week and was awful!

Shocking the food was hardly cooked. Tiny portions paid £1.50 for 2 spoons of custard

Disgusting. Waffle was raw. Supposed to be popcorn chicken waffle came as one big raw lump. Paid for extra custard got two spoon max in bottom of a paper cup. Crumble was prebought frozen rubbish. Cookie dough was a tiny portion for £11!!!

The milkshake had been knocked over in the bag leaking right through into the cookie dough ruining it, the bag was given to me dripping milkshake out of the bottom the driver blatantly knew and just rand back to the car, the whole delivery ruined and not eatable there was no milkshake left in the plastic cup. Can send pictures I need a full refund

My chocolate/biscoffe waffle was lush Thank you

Ordered a cookie dough and 2 milkshakes, the milkshakes were lovely but paid £8 for a cookie dough that was undercooked, stuck to the packaging sheet, looked like 3 cookies just stuck in a box with chocolate sauce. Very underwhelming

Absolutely s**t order food online while open( not a cheap order) food was supposed to delivered in 30 - an hour, when the food was supposed to be delivered we got a message saying that the food couldn’t be done and we were getting no food but got 2 £5 vouchers which doesn’t even come to half of the order. We haven’t received any money back and can’t get though to them as they have now closed with is convenient.

i bought 2 white chocolate, Bueno, waffles got to very, very small pots of

Chocolate Sundae was 90% Mr Whippy icecream or similar! Certainly not worth over £10! The Chocolate crepe didn’t come and got given a chocolate waffle that my partner does like, so in total £25 wasted! This is 2nd bad order in 3 months, shame because this place used to be brilliant but not anymore. Buyers please be aware, don’t use this restaurant, they don’t know what customer service is. Wouldn’t be too bad if they rang you if they are going to substitute an item. Not using again!!

No strawberries on the waffle we ordered. Milkshakes were not strong in flavour and cookie dough was a wet texture, not like cookie dough, that was hard to eat. Think it was overpriced for the quality of food.

Ordered a box of doughnuts got sent a crepe type thing.

Missing toppings, strawberries. Didn't offer a replacement just sent without

Dinning area tables were all messy, had to move boxes and drinks to be able to eat in even than there was crumbs and crushed chocolate on the table. Not a nice place to eat in especially with all the outside table and chairs in the corner of the room when theu should be outside (its midday on a Saturday and sunny outside).

Wrong toppings missing ice cream and crepes like cardboard.

Nothing like the picture all melted ice cream squished to paper disgusting and ice cream and wafer missing and order before didn’t even turn up and got spoken to like dog

Order on Uber Eats, only delivered half the order and then don’t answer phone when try and make contact. Food good but poor customer service.

Drinks been knocked over inside the bag.

food came all spilt and covered in milkshake

The food was delivered quite quickly but was disappointing. The portions were small and not well cooked- I would describe it as overpriced.

Milkshake was just milk no ice cream and wasn’t thick at all. Ordered the waffle with strawberry and banana but it came with raspberry’s instead of strawberry’s

Would like a little more sauce

A little more sauce would be nice

Walked along the beach front assuming we had ample time to arrive, over one hour before closing time we get to the door to find the staff locking up and going home - waste of my time!

Wanted my little girl to experience her first creams....she was very excited. Was really disappointed when it arrived as both crepes were cold and not warm like they should have been.

Visited here yesterday, for coffee and cake . This place has gone to the dogs , we came here last year and it was lovely but not so this time . They have taken away the seating inside so it’s outdoor seating only, we was charged £14.90 for a latte, a cappuccino a picece of cake and a piece of cheesecake, the drinks came in cardboard cups and tasted awful , they tasted like powdered drinks topped up with hot water instead of proper drinks , they were plonked down on the table , we wasn’t asked if we needed any sugar and none was provided and we wasn’t even given a spoon , but I expect that would have been a bit of stick if they brought one , the drinks ended up in the dustbin , which by the way is sat right next to the eating area, the cheese cake was given to us in what appeared to be a styrene burger box with a plastic fork and the cake was just put in a paper bag , no plate or spoon to eat it with . Such a shame as on our previous visit last year we sat inside , had REAL cups and saucers and EVEN a real spoon and the cakes were served on REAL plates WITH forks to eat it with . Come on peaches and cream , if your charging those sort of prices at least respect your customers as without us you wouldn’t have a business, and you have just lost two customers as we won’t be returning , you get better treatment at McDonald’s and that’s saying something . Very disappointing.

Great milkshakes just unfortunately we never receive straws with them and they’re thick shakes so really hard to use normal sized straws that we have at home so a little disappointing

The driver pinched our food and the manager of the restaurant (Creams) had to personally remake our order and bring it put herself. Definitely not acceptable!

Dont order food online from them, they dont deliver to the correct address

Says my order was delivered at 5 past 5 but I have not received it and can't ring you as you're closed now! Please can I get a refund

Amazing shakes, quick delivery & great value. Only thing negative to say, was no straw, but didn't stop me drinking it and doesn't affect my rating!

Gorgeous treats, they couldn’t fulfil part of my order but rang me promptly so that I could choose something else and added an extra pot of icecream with a lovely not apologising for any inconvenience. 5⭐️

Order a milkshake? Enjoy them putting a ton of ice cubes in to water it down and save some pennies. What the heck. I'd give negative points if I could. How difficult is it to put milk and ice-cream into a blender? Literally over HALF of a 7 (SEVEN) quid milkshake was ice cubes. Most of them not blended, see picture.

Waffles really good, but charging 6.95 for the smallest piece of carrot cake is mind blowing! Seriously sort it out 👎

Food portion was tiny expected more payed £12 for 2 cookies and 2 small pots of ice cream

Came in last night with my son and niece and had a really good experience. Seems to be under new management who were very attentive, helpful and nice. My son has a severe sesame allergy and they took this very seriously which is always appreciated. The food was well presented and fresh and my son and niece said their waffle and crepe were "amazing!" and "really delicious!" Large portion sizes and loads of options.

Lovely desserts and good service. Good value for money too

lovely desserts! the staff were very helpful, organised and kind. great place for a treat :)

Went last last year and was terrible. However, heard there was new management and so decided to try it again. Well I’m glad I did. It was very tasty. Staff were friendly and polite. Would 100% recommend

Very rude staff and bad food 2hours from closing time. Would NOT recommend going here. Wish I could rate -5 stars.

Food gorgeous staff were lovely couldn't ask for better

Went in today, great food, excellent service, very helpful staff and manager. Great team. Will defo go again.

Went last summer and the staff were awful. They were rude and it felt like I was just an inconvenience by being there. And everything felt rushed and unorganised. However it's reopened under new management and its lovely. Polite staff who were are really friendly, the food was perfect, will 100% be coming next time I'm on the beach.

Fantastic service, really nice food and massive portions the waffles are to die for!

Waffles are very nice and a good amount of toppings. VERY much let down by the poor management, staff were very rude, as we came 30mins before closing they didn't want to serve us at first, wouldn't turn the pancake machine back on so had to settle for waffles. Love waffles but won't return until better staff training o3 new management.

Want a refund on the milkshake didn’t even come the cooki dough burnt and solid

They used their MOUTH to open the sauce bottle this place shouldn't exist

A warning to anyone who's vegan/has allergies: THEY NEVER HAVE THE VEGAN CREPE/WAFFLE MIX! We've been a few time and at this point, there's no point in asking. The staff aren't polite and are not willing to help with any inquiries. Sure the food is nice enough, but not worth all the hassle of even trying to order what you want to eat. If I could give it less stars, I would.

Fantastic speedy service and delicious!

Cancelled order on Uber eats no info as too why 🤷‍♂️

Really nice (much bigger portion than I thought I'd get). Yum.

Half the order came and they blamed it on the Uber driver and the Uber driver blamed it on them and they didn’t even help 1 bit so much money wasted 🤦‍♀️