Creams in Redbridge

We went here this afternoon to use the free ice cream Black Friday promotion.It was amazing!Friendly and speedy service.Delicuous scoop of salted caramel ice cream.Also great atmosphere and decor.Also the toilets are a bit strange,very clean but it was a false alarm as I thought I needed a code but actually I could go straight in without having to put one in.Also make sure someone stays outside the toilet as even if you lock the door people can still open it by accident!Also I’m glad that they arnet promoting the floats as bubble tea anymore as last time I ordered it thinking it was bubble tea and there was no tapioca balls in it!Great creams experience all round.

The ice cream is to die for! Such a great variety of flavour. The waffles and cookie dough are super addictive and you keep going back for more! The interior is quite beautiful too! Thank you, Creams!

Worst service I’ve ever endured. 5 dishes ordered, only 2 correct (and that’s after half the menu not being available in the first place 🤦‍♀️). Diet Coke still not brought out by the time we’d finished the corrected dishes (despite asking twice). Had to queue behind multiple people chasing missing items and / or getting refunds just to get the drink. Staff mostly disinterested at best, only one (the one who finally gave us the Diet Coke) actually acknowledged and apologised. Wish we’d read trip advisor first!! Definitely one to avoid.

Order so wrong gave me a plain waffle instead of banoffe lady couldn’t speak or understand English kept telling me driver was on his way when it was in front of me she was repeating the delivery number over and over and over again lady kept speaking to other people whilst on the phone to me ended it on her with waffle in the bin. Don’t bother unless u like plain waffle

So we order an Oreo milk shake the it had banana in it so we asked for a new milk shake and they said they wouldn’t give us a new one because we had drunk some of it but how would we know what it taste like if we hadn’t drunk a lil bit all 3 staff was rude called me a druggie an everything discussing

We stopped in here for dessert while staying a hotel just down the street. The problems started right off the bat when they wouldn’t accept our American credit cards because they require a signature, and then they only reluctantly allowed me to pay with two £20 notes for a £30 order — they wanted me to only pay with £10 notes which I didn’t have. We ordered 3 items: one sundae, one waffle ice cream dish, and one cookie-ice cream dish. They delivered the sundae promptly, but the ingredients didn’t match what they described on their menu. Next, they delivered the cookie sundae, but with each component separated into their own container making it impossible to eat immediately. Finally they never delivered the waffle sundae, as they went through two waffle machines that didn’t work — and we eventually gave up after waiting for 15 minutes and asked for a refund. At the end of it all they did give us the refund for the waffle sundae we never received. The cookie ice-cream dish was ok once assembled, and the sundae got pitched essentially uneaten.

I got sent a random order from creams and they wouldn't refund or give me a discount next time. £30 of food in the bin as nut allergies. No response from them.

Nice customer service and love the people here so nice.I like this place because the nice desserts here so sweet so filling 🥳🥳🥳🥳

The worst service in Ilford creams I’ve ever expected. Not only the staff member was extremely rude he also marked me and my children when I took her for birthday treat during the entire meal and on our way out. This staff member approach us half way through the meal telling us that the place is closing at 8pm and if we are not finished we will be kicked out emphasised on ‘every customer is kicked out at 8pm’. My son made an order of pancake with maple syrup and vanilla ice cream. They brought it with strawberries on top assuming that he ordered a specific meal from a menu despite his strawberry allergy. This man dumped it on the table and said you ordered this and that’s what you get. If I could give a zero starts I would. I shall never return to any cream’s restaurants again in my life. The money that I paid for it is not worth the poor customer skills and distress he cause my family. Following todays derive I am prepared to take an extra mile to make a formal complaint.

Took half an hour longer to get the order ready than we were told, the ice cream sundae was completely melted and had barely two pieces of oreo in it. The milkshake was not delivered and when I tried to call to fix it or get a refund, my call was not answered. I kept calling for a good ten minutes.

Took an hour to be delivered....less than 2 miles. Two apple crumbles and one hot fudge chocolate cake - all three cold. All dishes had a side of custard. Custard was delivered cold but that wasn't the problem. The serving of custard was so mean it was compaible to a McDonald's pot of tomato sauce. Never ordering from here again!

First impression's weren't great, a customer in front of me was complaining about the wait and I could hear the manager in the kitchen having a moan to someone on his phone. The ice cream was very nice but a bit costly... I wouldn't go back

I believe they choose members of the staff according to the dumber available. Got told off 'cause I wanted cones instead of cups because of 'covid restrictions' as they stated 'too many people touches cones and is not igenic'. Of course, they don't touch cups the same amount of times?😅 After that, I saw they use only one scoop for all ice cream ( as I saw clearly bits of another darker in the light one). So I underlined that and the fact that I have severe allergies to nuts and promptly, visibly annoyed, told me that they would wash the scoop for me (which they didn't) then proceeded with the same filthy scoop to serve my ice cream that was also half melted and had a hair in it (black, that doesn't belong to any of us as I am brunette and my mum has red hair). Absolutely horrible place, I believe it really needs an health and safety check and to be shut down for good. Absolutely appalling.

Came in just for a couple ice cream cones two scoops each with my daughter after a walk in London as a treat before train home. We were confused by the menu and it looks like the lady taking our order understood that (she gave us a look before confirming), but did not give a toss, just made sure she overcharged (double scoop was advertised @ £3.95, but she punched in 4 single scoops @ £2.50). In the end we got x4 warm plain crepes in carton boxes and x4 30g scoops of ice cream packaged into separate styrofoam cups for a whopping £19.00. We decided at least to give a taste trial and left double disappointed. My daughter's raspberry and mango flavours were just ok, my own coffee arabica and creams Rocher were just plain bad. Will avoid at all cost - we could have gone to any other place nearby in the Shard or vicinity and would have had better ice cream and a coffee and spent less. I'm giving it one star just because 0 is not an option. Covid safety was also a complete joke - while we waited for about 15 minutes inside for our order to be prepared there were 11 people and a pram in an area of about 30 sq. feet and only the two of us had our masks on. Staff did not care to notice that or react in any way.

My boyfriend and I went to Creams in London Bridge this evening.The boy who seated us didn't explain that we have to order at the till, he was also rude. I order two waffles and one milkshake.The mill shake came after 20 min in a plastic cup with no Creams logo on it and instead of milkshake straw, they gave us two paper ones impossible to drink from. When the food came after 25 minutes they gave us wooden fork, knife and spoon instead of metal and the ice cream on the side came in a paper container. It wasn't busy at all. When we were leaving no one from the staff said bye they were speaking and laughing on the section doing nothing when the half of the tables were dirty and full with empty plates. After all this was the worst Creams experience, dirty shop, the menus were sticky,half of the staff wasn't wearing even a uniform.

Disgusting Please don’t order from here Not only did it arrive 30 minutes late and cold but there was a hair inside the crepe Clearly they don’t follow the hygiene procedure

Many apologies that I’m writing a review here, as opposed to the Creams London Bridge site - simply because they don’t have a site! Very disappointed to say the least! It’s a fraud that they associate their “cheesecakes” to The Cheesecake Factory (TCF) - TCF...

Really really bad quality. Ordered a cheese cake and a red velvet cake. Cheese cake was probably weeks old and tasted nothing like a cheese cake - also considering it was £8.95 for a very small price Red velvet had really thick layer of cream...

I am extremely disgusted and disappointed with the service at Hounslow creams. I called to make a booking as everywhere has been busy and the member of staff who I spoke to told Me I didn’t need to make a booking and to come straight...

THEY DO NOT DO CHILDREN's menu anymore. They agreed to split an adult ice-cream, but after they took our money they refused to do it. The owner then shouted at us infront of a packed RESTURANT. Plus no visors for waiting staff. Ice-cream tasted horrible....

Shop full of ice cream and waffle, slush pupies but nowhere near the American style similar shop. Good for occasion sugar crave

Ordered a Rocher sundae and it was terrible. I tasted it really bad, and not only that, it was so expensive! I won't ever order here again.

First of all I went in and asked for a milkshake, the reply I received was ‘you want milk?’ The staff in the shop are clueless. After explaining that a milkshake is not just milk, they began to make my milkshakes. When I received them,...

Awful service asked for an iced coffee which is on the menu was told they don’t do when I said it’s on the menu waitress responded we close in 20 minutes!!

Made an account just to review this place. The cashier? I believe Sara.... tried to short change me?? When I called her out on it.. she said “she only has 2p” and didn’t give me the 1p (had a total of 5p change). I made...

I was happy to come and relaxe in cream but Elmira who took my order was not smiling at all and complaining, I did feel bad or extra cause all the girls was not talking English and laughing when I took my order. Then they...

Went into Cream in sheernes at 6.50 to be refused to be seated because they were closing at 7.30. Very poor, gave my business to kaspas instead. I will now no longer use Creamd in sheernes.

Ordered a crepe with milk chocolate spread on but received a crepe with Nutella on, did not realise until my lips started tingling due to my nut allergy. Awful place, lazy and incompetent staff- will not be coming back here again

My milkshake didn’t even take of the flavour that I ordered. It was just ice cream and chocolate (which tasted like Aldi chocolate)

Visited with my son , I’ve never seen such a huge menu of just desserts. From waffles to crepes, ice cream, bubble tea, cookie dough and more. Dessert was lovely, coffee was good, we will certainly return.

Popped in one day as I was passing and thought I’d try one of their milkshakes, I went for the Oreo one. It was ok, nothing special and it didn’t really have much taste to it and it wasn’t cheap. There were plenty of tables...

Me and my Dad endulged in the Ferrero Rocher cookie dough and it was delicious! The menu this place has is massive so making a choice isn't easy! The place is very popular so be prepared for a short wait for your sugar fix. The...

After a wonderful day out we had a sweet craving & googled dessert shops in the area! Creams came up so we went along. It had plenty of cool seating under the arches but there was no signal. The menu offered a variety of sweets...

The que was ridiculous, under staffed and took over 20 mins for the desert to be served, to find out that my hotchoclate didn’t have cream on top which I ordered and then had to que up again for it to be added! First time...

Absolutely awful. Tables were dirty!!! Wouldn’t mind so much if they were busy but there were 2 people there. Waitress didn’t understand English or come to table. Didn’t have any of the ice cream that goes with the crepes/waffles either so told we had to...

Prices are wack and you don't get a refund if you order by mistake the sizes are bad for the price. They take your unfinished waffle when you leave to go to the toilet

I have been to many creams in my time as they are ok... ON THE WHOLE Some have been better than this... and some have been worse. This store is literally smack bang in the middle. Not great... but not bad either

The cookie dough actually tasted like hay lol. It wasn’t nice at all, it was literally dry. If you want real cookie dough get it from Westfield ( my cookie dough) trust me. The cookie dough from cremes was topped with soggy strawberries lol, Atleast...

OMG!!! asen The Sticky toffee pudding is amazing TRUST ME YOU HAVE TO TRY IT !! the service is outstanding I got served by Asen he was very professional and made me feel very welcome I’d definitely come back again

I was offered a free drink by the Creams App. I opted for the hot chocolate but it didn’t seem to go through the till. The supervisor arrived and said that I could only have a tea or coffee. I explained that the exceptions were...

Visited on two occasions with some friends (table of 4) and both times the service was disappointing. On the first visit we had to wait for almost an hour to get a milkshake (after asking about it at least 2 times - both times we...

Went to creams in Ealing Broadway, food was great and fast service, waitress Anna was lovely, knowledgable about the menu, friendly and efficient, will go again

It’s hard to rate this place. Whether you are heading for a quick dessert or you are treating the kids to something different. The desserts are lovely. But it’s just the Service which is slow and little unprofessional. Staff lacks customer services not sure if...

Greeted at the door (woman with glasses that showed us to our table and gave us our menu’s). Staff were very polite and friendly. Dessert arrived on time. highly recommended. 20/05/18 was when I visted with my friend. We both enjoyed our desserts and I...

They messed up on an order which was annoying as we were in a rush, but it was ok as it tasted so good it was finished in seconds anyway lol

It’s a very pleasant place. We visit because our kids play at Kids Quest. They have nice ice-cream,although more staff is needed. I went there for an hour and the half time I was standing until to order. The most of the times they don’t...

Can't go wrong with creams for a dessert place. A wide range of desserts on offer that suits everyone's taste. Good place for gatherings with friends.

This is my fave dessert place by far. I go so often that this review is for many trips combined 1 time I ordered a freakshake and we were given a normal milkshake and then had to wait for the right order to be made...

my teenage daughter has been to this place a few times and she has told me the staff were a bit off but i thought she was exaggerating. oh no! went there with her and some of her friends. now i was not standing near...

Ordered through Uber eats!! I don’t understand why they can’t accept the order once the driver has accepted! It came an hour and ten minutes after I ordered with no ice cream on both deserts as ordered and paid extra! Waffles cold! And milkshake melted!...

I visit here once every other week when I need something sweet and every time I go there’s no fault!!!

Have visited Creams a few times over the last year and i wont be going back again. two months ago we went in and they only had a few flavours of ice cream on show, very few members of stall, place looked unclean. Visited Saturday...

I'd read a few reviews before choosing to go here, and thought I'd give it a go because reviews were mixed. On my first visit noticed parts of the restaurant were untidy and messy - dirty tables not cleared away. Messy counter full of menus....

I have visited this branch in the past and I was excited by the prospect of a new menu. It is evident that management have changed. I ordered the banoffee crunch bubble waffle, which was missing the banana ice cream, the pretzels and fudge peices....

We were a group of 8 on a Sat night visiting around 9pm, on arrival the lady at the door was very polite and found me a suitable table quickly. I cannot doubt the staff as they seemed to want to please the customers as...

I ordered two sundae's via Deliveroo they arrived and were absolutely delicious a real treat! I had the chocolate surprise it was massive and very naughty full of calories but lush! Thank you for a great treat!

I had a take away of a crepe. I've never been to this place although my wife has sat in a few times, so she sent me in for a takeaway crepe with chocolate sauce, sliced bananas and strawberries. When I got home 4 miles...

Visited recently . Had past it many times and we thought we would try it . America brought us McDonald's and KFC and now the ice cream parlours are taking over , we ordered 2 ice creams , £14 for 2 which is very expensive...

Seated very quickly and orders taken in a timely manner. For some reason they didn't bring the whole order for the table together, this meant the sundaes which came first started to melt by the time the waffles arrived. Desserts looked and tasted nice and...

The attention to detail in the decor is amazing. Beautiful black, purple and glitter. Loved it! Fantastic marketing with media filmed in the restaurant showing on video walls. Lovely and friendly waitress. We loved our ice creams and my coffee was good too. It was...

I think Creams are over rated, over priced they have rude staff and allow school kids to sit in there all cuddled up for ages after eating. They do not do small portions for the little ones so it can be a bit of a...

I booked myself and my Girl guide unit of 25 girls to visit on pancake night as a treat. I could not be more pleased. Quick booking, very organised and everyone had an excellent evening. Thank you very much

So delicious, a little on the pricey side but worth every penny when you have that first taste. Great for all ages and occasions.

This place is really expensive and the service is very poor. Bought 2 slices of pecan pie here and paid £8.00. Not even a mint leaf or cherry as garnish. £8.00 can get me 2 whole cakes from the Coop across the road.

Couldn't agree more with all the reviews!!! Worst service ever, rudeness is an understatement! When we complained about the service,the woman at the till laughed at us!!

I have been there few times now, the staff are completely clueless when it comes to how to talk to customers, service is appalling, can be very bad at times The quantity always fluctuates I asked for three scoops what I end up getting is...

We ordered a Ferraro Roche milkshake and a Kit Kat milkshake. We asked for the receipt, but this seemed like too much too ask for (with the young man shuffling serving us and being on his phone). We said, "it's okay don't worry about it"....

My partner and I politely asked if we could move seats because the stark lighting above our heads was almost blinding us and we were told that we could, so we did. Then as we were walking over to a more dimly-lit table a waiter...

My wife and I pass this place on a regular basis and often wonder what it was like, so we popped in for a coffee and a cake. The decor is quite depressing purple and black, don't know what they are trying to achieve on...

Waiters are rude and uninterested. Icecreams were good but you cannot enjoy your icecream if you have been treated badly by the staff.

Desserts were really good and filling and definitely value for money, not expensive. I recommend the waffles. Staff were okay, but when getting seated, waiter wasn't very helpful. Overall would definitely go again.

The ice cream is delicious but the shop itself is so dirty... dirty rags on the floor, the staff cloth filled with staines and dirt.. the tables sticky...

Me and my partner went on a Friday evening so it was busy in there and some people looked like they were being turned away if they wanted to eat in. There is so much choice on the menu. The milkshake was good just the...

Great milshakes and ice creams. The cup cakes are not so good in my opinion and quite a bit of a rip off - they have cartoon characters on them that attracts the kids. The diner service is a little hit and miss but the...

I love this place, as your spoilt for choice and the deserts are fantastic and oh soo tasty! This place can get really busy at night as its a great place to go n chill n eat yummy desert n its in a really good...

Very busy and overbearing loud noise, not good for a date or a chat with friends.Queued up for 20 minutes and very rude and arrogant waiter (Asian guy with long hair and green contact lenses) Food is ok but cakes and shakes is better across...

Incredibly busy and really noisy. Sat down and ordered desserts. Had to keep asking as nothing arrived for over 45 minutes. When they did arrive they were incorrect. Avoid like the plague!

This is probably the 3rd time I've been. Worst service for sure! Only come here for a Oreo milkshake. Sort out your staff and getting the orders right.

My daughter heard about Creams from a friend and begged to go. We went as a treat. The prices were reasonable the service was good. My daughter wanted to move tables and that was no problem. Food arrived pretty quick. Would go again as a...

So we (me and my siblings) went in to creams at around 3pm. It was sunny outside, pretty warm. It was really hot inside too, with no aircon (where we were asked to sit). I wanted to ask a question to a member of staff....

Ive been here more then 7 times for different reasons. Ice cream lots of flavours, waffles, & much more. Great for the whole family!

My husband and I visited here and really enjoyed it. Lots of desserts to choose from, nice decor and atmosphere. Definitely worth a visit if you fancy something sweet. Something for everyone, fast service and very clean.

want to indulge in something sweet then visit this place. Its clean, average cost and the desserts are too yummy that you still want to stuff your face when your belly can't take anymore.

This place has a wide variety of sundae choices which is good considering I looked online for ages trying to find good sundae places. The quality of ice cream isn't as good as you would get at other places but as I said it makes...

i had ordered a ferrero Milkshake after 10mins of waiting i was given a watered down Milkshake and when i had asked why was this watered down the defensive answer i was given the ice cream machine is not cold enough.. terrible customer service. in...

Food was really good and the choice is incredible. I had waffle and a milkshake and was not disappointed. Nice ambiance

This place is nice, it looks nice inside and they've got okay desserts. They taste okay, not the best but better than some places. Staff are polite and it doesn't take too long to get the desserts. Most of the time I go to a...

Had a wonderful waffle here. The menus were really old and couldn't see much of the writing. Love going to places like this as I don't drink and it's nice to have somewhere non-alcoholic to unwind in!!! Staff were kinda rude and kept staring at...

Me and my friends went to Creams on Eid and there was a que of about 30 people outside the door. We had NEVER seen it like this before but were still determined to go We say couples going in an as we were only...

Really good for people with a sweet tooth but majority is extremely sickly. I have been a few times now and thoroughly enjoyed everything I have ever eaten.

The staff from the get go don't seem very interested. As we asked for the pod seating area we were asked to wait which is normal for any restaurant/cafe but when we were finally seated it wasn't what we asked for so waited another 3...

Waited in the queue for over half hour, absolutely rubbish system they have, the guy at the till was going at a snails pace, no sense off urgency, they need a better system in place! Plus the order was wrong, so annoying, i will not...

I had heard good things about Creams but I can't say I was overly impressed. The waitress appeared bored and not very interested in serving. My ice cream was tasty but nothing to write home about.

First time ever going to Creams. We were greeted straight away and seated. The decor is very bright and shiny, very nice! We chose our ice cream and when it arrived it was huge! We couldn't believe how much we got for the price! However,...

Went here a good hour before closing time, but we were barked at as we went in "take away only" and told by staff it was too late for us to sit in for desserts. Asked for a take away crepe and was told they'd...

Had a nice time with family Friendly staff Delicious waffle and ice cream Love it Childern love it also Recommend for all

Excellent desserts. Friendly staff very helpful and jolly. Desserts are to die for lots of variety. Ambience is good

I had heard so much about creams and seen so many pictures of delicious waffles and ice cream I was so keen to give it a visit. Visited creams on 2 separate occasions ... First time I ordered a waffle and was excitedly waiting ........

Been to this place a few times now. It's always quite busy which is a good sign. The waffles and crepes are excellent as are the sundaes. The milkshakes aren't quite up to scratch in my opinion though. Also one of the things I don't...

Visited here last night as many people I know have said how great it is. Although we got seated fairly quickly by a friendly polite guy he had seated us at somebody else's table. Rectified that very quickly. I can honestly say that I have...