Costways in Waveney

I found that the customer service was lacking with the age group serving (Youngest being no more than 12) and dealing with complaints. I brought more than one item at the stall and only complained about one item which did not taste right, did get replacement, which I was happy with till the same item I complaint about was still not right. But was told I was wrong and they wouldn’t do anything else. I don’t believe I spoke to anyone over age of 16.

We were looking for somewhere to have lunch as we were having a boat trip on the Wavely. Found this place. Well the first thing that greeted you was the smell of chip fat. We did not know the area and time was short, we went in and ordered two jacket potatoes (good quality potatoes however Luke warm on arrival, I also ordered a tea and a black coffee with milk on the side(a simple enough drink), however when it came it was a shot of coffee and a jug of milk I took it back and asked for it to be filled up with HOT water, this again was tepid. by now I had given up. (I will give the girl the benefit of the doubt with Black coffee) perhaps I should have said Americano. Last but not least I asked how much the cake cost (which looked as if it had been in the display containers for a long time) by the time it was passed to three of the youngsters (from me to you a bit like the Chuckle Brothers)!! I gave up. A place I certainly would not recommend.

The carvery is not the price it says.and not a proper carvery but the beef was lovely. Bit expensive for what it is.but plenty of room in restaurant not to crowded.

6 of us dropped in for a drink after the cinema at 22.05 today . Totally deserted except for one customer at the bar. Waited over 5 minutes before the customer offered to find the bar staff. Empty glasses on bar and tables so obviously work to do but no staff. Young lady eventually appeared and promptly said we've finished serving. No apology. I am amazed bars can afford to turn away 6 customers let alone without an apology. Also strange on 2nd July to read Christmas menus displayed around the walls. No idea if these are very early for this year or left up from last year? I've worked in hospitality much of my life and the golden rule is 'never turn away a paying customer' Unfortunately a no stars review wasn't an option. Very disappointing.

Had to wait 3/4 of hour for a breakfast. No mugs available. Staff clearing trays away handing dirty crockery and table numbers then going to food counter to touch people's plates without cleaning hands first.food left on serving counter for ages before being brought out,people then sending it back because it was then cold as ours was,not as good as it used to be