Costa Musselburgh in East Lothian

I work in Musselburgh so I often go to costa for coffee. Went today after work the guy who served me was vile. So rude and could tell me ordering a coffee was a problem for him. Always found female staff lovely. He has put me off going back.

Coffee was perfect. However the service was shocking! Absolutely no festive spirit at all! I understand that today is boxing day and people would rather be anywhere but work. However the 2 team members made it very clear by telling every customer making us feel unwelcome. Almost like a burden. As somebody themselves that was working today in the hospitality industry I find this behaviour completely unacceptable. If this was my staff with our customers they would no longer have jobs.

We were attending a dance show at Musselburgh Grammar school on Sunday 4 June and decided to explore the town before the show. We popped into Costa for coffee and cake and were very impressed by the friendliness of the staff, The coffee and cake were excellent.

Every time I come in here they are always missing an item. Thus time no ice for cold drinks last time no butter the time before that no ice again and there's been an occasion with no syrups. Get it together absolute disgrace

Coffee ok as per usual. Although I was really disappointed with there being no soap at all in the toilets especially in the times that we are currently in. Touching the door handles on way out transferring and virus onto others. Just plain laziness and disgusting when they serve food.

This Costa in the past has been consistently good, this time not so. Whats gone wrong? Firstly fridge completely empty, nothing in it, then cake display rubbish, staff really slow, not even that busy but they talking amongst themselves didn't help. The tables certainly not socially distanced! Lots were not cleaned. Member of staff even although people waiting, taking photo of coffee they had made! This place needs an overhaul, felt nothing like christmassy, no effort made to make it inviting and warm. Would not be first on list for next visit soon.

Rude staff, very cheeky and do not have good social skills. I love costa however when I visited this branch I was met with an unwelcome entrance. The staff were very abrupt and agitated. The building was freezing, as if the heating had never been on before. The environment was nothing of which Costa reflects as a company. So disappointed in this experience as I had a lot of work to do and can only work in a busy environment! Put a damper on my day thanks Costa Musselburgh.

Always visit this costa everytime I am in musselburgh. And the service from all staff is always good. But on this very busy day in costa on team member stood out from the rest. Donna was fantastic at keeping her cool while it was so busy and everyone seemed to be stressing she still kept her smile and her banter while we were waiting on our coffee. She is a credit to this costa and the company

Always a great experience with good food and drinks. Staff helpful and cheerful and kept the cafe clean and tidy

So this costa has had a wee facelift since the last time I was there. It looks quite nice but the comfy seats have gone, which is something I will really miss. Staff were friendly, usual Costa fare including half price food as it was close to the end of the day.

Visited yesterday, but sadly not up to normal standard, very difficult to find a table without dirty dishes on them, also sat at a table near where the utensils were, this should not be placed there as you are sitting looking through mesh, this should be placed against a wall or situated somewhere customers do not need to look at it.

Came into this coffee shop (we generally prefer Costa to anyone else) ordered and paid. The coffee was as good as ever but on heading to the toilet which was situated upstairs and no good for disabled people, I couldn't help but notice how dirty everything was from the unwashed floors to the dirty toilets. On the whole, totally unacceptable and won't be back.

Lovely place. Great hot and cold drinks and cakes. Seating spaced well so not on top of each other. We'll worth a visit for a catch uo. Everyone is satisfied as well as takeout customers grabbing a muffin or a toastie to go.

Litter is everywhere at the outside seating area on Musselburgh High Street where the wind then blows it on to the street thus turning Musselburgh into a tip. East Lothian Council then has to clean up the mess caused by COSTA. Is it beyond the wit of the manager to put a bin outside at the seating area so that customers can dispose of their litter? Come on COSTA you can do better than this.

13/02/2019 Just want to say, having been in the shop a few times recently the staff have always came across very good. But on this particular occasion, what I can only describe as a stramash between some younger kids whilst visiting with their parents (the situation i do not know, mitigating or otherwise), the staff dealt with the situation so well I can't even understand. Cups and glasses were thrown and the staff were so calm. They reassured the parents, cleaned up with spillages and offered replacement coffees. Its a credit to the staff that have been hired in the store. Keep up the good work.

Popped in here for coffees on thurs morning 29th payed around 7 pound for two coffees and small piece of cake However whilst the coffees were ok the same could not be said about the general condition of the eating area used trays and cups left on tables for the duration of our visit with no one around to keep the place tidy both tables we tried to sit at were very insecure pointed the issues to the manager who was doing his best but not enough staffbig let down not an enjoyable expierance wont be back

I was enticed in by the advert for cheese scone. It didn't disappoint!! Staff seemed a bit scatty and had to ask for everything a couple of times. Toilets were a bit manky. Not upto their usual high standard in here.

Went in while passing through town. Staff were friendly and helpful. Coffee was as always in Costa just right. It was quite near closing but still a good choice of cakes etc. It also has free parking outside.

Pop in from time to time, especially if at the cinema at Fort Kinnaird, cuppa and a toastie, not too expensive and hits the spot.

Let this be my only complaint, please dont drop ure standards here, the reason we have been returning is staff usually so nice. Shame this visit.

Visited today with my baby and was touched at the staff's helpfulness - taking my tray to my table for me!

Visited Costa Musselburgh today and was pleasantly surprised by two acts of kindness and outstanding service by a guy I think he was called James...he had long hair in case I am incorrect. The sort of friendly efficient service you rarely see nowadays. Well done James..lovely to see.

As most Costa are expensive they do have a wide range of different coffee's. Cold drinks such as Diet Coke is £1-95! I think you can get WI-FI there, but check up before you visit if you intend to surf the net.

my baby needed fed and I popped in here. Staff were helpful in serving me as I manouvered my buggy. It was nice and clean so I had no problem feeding the wee one there. There's baby changing too.

Popped in for a drink with my family when we were shopping in Musselburgh. Quick service, clean shop and a good atmosphere. Free wifi too!

Pretty standard costa but nice enough. Not sure what to say other than that. Pretty gutted that they've taken way the comfy sofas.

popped in here for coffee with a friend last week the place looks dirty the chairs have tears food and severe wear and tear on them. The staff are very nice but the cleanliness and speed to clear up and clean tables for new customers...

Costa Musselburgh is a decent coffee shop. Really busy though and at times it can be difficult to get a seat.

Me encanta costa, agradable, relajante y un agradable ambiente relajado, el personal es amable y trabajar eficientemente, aseos limpios y olor agradable.

This Costa stays open later, which is good for a catch up after work with a friend.The prices are reasonable, the service was quick and the shop was clean.There is a nice relaxed atmosphere inside too and as we were sat at the window, we were able to people watch too.

£1-95 for a bottle of Coke is excessive but come to to think of it the other items are very expensive too.Quite noisy inside, you can always sit outside if you like to smoke or have your dog with you.Personally I can not recommend it.

Visited today couldn't believe what I was seeing , sitting outside a female member of staff came out to clear the tables , she picked up an empty cup from a table and proceeded to empty all the ashtrays into it - it turned my stomach , some poor customer will get that cup ! It won't be me that's for sure , won't be back...

Coffee excellent place well run staff very friendly. Snacks and cakes are very nice too. Situated in a good place near shops.

I was in MUSSELBURGH waiting for transport to hospital. I had the best coffee i had ever tasted. Money well spent, and I will be back

Over priced I feel and always wait a while on being served. Other than that it's an ok place to go for a coffee

I live in Musselburgh a have visited a few times. Generally, it is your standard Costa Coffee. However I was in last week and seen that they had freshly made smoothies advertised. When making my order the person serving me said "could you just get one out the fridge?". I tried to explain that I didn't want the 'Innocent Smoothies' that are bought in I wanted the freshly made ones advertised. To which she replied "yeah but I'd have to blend it could you just get one out the fridge". I tried again to explain that I wanted the one that was advertised and was met with an abrupt "well we don't have any."Basically, she couldn't be bothered to do her job. Someone might want to remind her that she's actually getting paid to be there. Won't be back

This is just another run of the mill Costa, much the same as every other one you have ever been in, Coffee is good, food is overpriced.

Twice recently have decided to have a coffee during a quiet period. On both occasions we visited 45 mins. before the stated closing time to find the window tables and chairs removed from use and half of the restaurant rendered out of service (sectioned off). One time we were curtly told "no cards cash only" (What was all that about ?) To add to matters, the ceiling "chiller" units were blowing freezing air downwards. On the second period we did a U-turn. Whitbread shareholders have suffered large losses recently with Costa being the main contributory loss factor.No good contacting customer services as they will not even be polite enough to reply.

Visited for a coffee while shopping locally. It was very busy but we were served quickly. Staff were working hard to keep things flowing, clearing tables etc.Nice to sit + people watch or enjoy the wifi with your coffee.

I went to Costa Coffee and they didn't have any of my ice cooler. I am annoyed because it not the first time it has happened to me.

Costa is a good place to meet for catch up with friend and for meetings.Servers are always helpful and polite but service can be slow and particularly on Sunday's it's really just too slow.Good choice on menu.

This used to be my local coffee shop but since moving I'm not in so much.The staff are lovely it's usually very clean and tidy and the staff are very good at remembering the customers orders and so therefore they just say your usual which is nice to know that they pay attention to detail.I need to pop in again very soon as I love a costa cappucino but the riendly welcoming staff make this place a nice experience

Been going here for years but sadly not so much after moving from Musselburgh. I like the fact they always remember your drink when you go in and ask if it's the usual or if your after anything different. The staff are all lovely very friendly and helpful. The place is usually always clean and well kept.Would highly recommend this place for a nice coffee

The staff who make the coffee are so very good at it and make it perfect every time. The cakes are always fresh and delicious, and so tempting. The shop is a busy little place but they still take the time to make you feel welcome. Thank you.

Nice selection of coffee but along with the food selection, very, very pricey..nothing special here that warrants the high costs for this area. I try and stay away

lovely staff very friendly and really clean place. very easy to find and the perfect stop off for a quick drink or something to eat

Regular customers in this Costa, great bunch of guys Deserve the 5 stars Good prices for quality drinks

I love they're new mint chocolate coolers! It's great to sit outside when the suns out (rare but still nice). Right on the high street so very convenient!

I visit as often as I Can, the staff are amazing, they always ask for updates and remember my order. It is very clean and tidy and although I have visited other costa shops the staff here really make you feel special.

I live in musselburgh and have given this place several chances as it is one of the few coffee shops on the high street, But now i am happy to report that i wont have to put up with uncooperative staff, wooden pastries, bland coffee, and untidy shop anymore as there are now several better alternatives.

Ive drank at several Costa's in the UK , but my hometown one is the best one , and thats not a biased comment . The staff make this place . Genuinely friendly and polite . Agreed the cakes are over priced but its the same with all coffee chain companies . This is a small working class fishing town . I had my doubts about a Costa surviving among the charity shops and bargain discount stores , but pleased to see its thriving and probably the busiest coffee place in our little town . Its been an asset to the town , but that is down to the staff . Well done , keep up the good work .

lovely little place nice friendly staff and just a really nice and cosy place to go for a chat and a nice coffee!! definitely recommend

It is not about the food as it isn't really a restaurant as everyone knows but the staff are outstanding not to mention the coffee I cannot express this enough as the staff here go out of their way to help me and I am there almost every day and stay quite a long time as they make me feel welcome and they still keep welcoming customers and saying bye to people leaving they are very child friendly and also welcome the old fogies like me Gill and Kamel lead their team in a remarkable way and that is why we keep coming back please give them some recognition as I can't praise them highly enough !!

this place is nice and clean and the service is good. the price of their goods is quite expensive for what you are actually getting. What you have to remember this is just an expensive coffee shop, where people pay over the odds for coffee and extras. it is busy so peopoe are quite prepared to pay.

Great service, never had a problem with the service and the food as always top notch. I have ordered the hot chocolate with marshmallows, the ice drinks and the cakes all lovely.

I have visited Costa Musselburgh many times and always found the staff very friendly. They serve various Coffees, Sandwiches, Toasties and a delicious variety of cakes. It is the perfect place to sit and enjoy a Coffee and a read at a newspaper. It is a very popular place to be!

The coffee is very good for a chain and they have an excellent range of gluten free cakes. They also serve soya milk as an alternative to dairy. Check out the iced tea for a change too.

Plenty comfy seats, lovely coffee, toasties & cakes, papers to read & friendly staff! A busy branch but tables have always been clean & cleared any time I've been in which isn't always the case in other branches!

Coffee and coolers are fab. Staff are a bit unorganised and slow and the table are always cluttered.

It's the staff that make this place . No matter how busy they maintain a professional and friendly manner . The layout of the cafe at the front is tight spaced . Being disabled this can be an issue . After surgery whilst walking with stick , the staff offered to bring my drink to the table for me time and again . They make the best chai latte in town .

Like all Costa Coffee's in the UK you pretty much no what to expect going in. This one in the busy little town of Musselburgh is a great example, well laid out, friendly staff, clean tidy and busy. There is some outside seating for the good weather. My advice would be to park on Eskside West then walk across the foot bridge over to the High Street.

Great service, great tasting drinks and food served great which doesn't come often with these business chains! Nice modern coffee house, really spacious, plenty of room and easy to find right on the high street with outdoor seating also!

thanks to the staff that is lovely. and always find a while for a wee chat while waiting for coffee to be prepared.you feel well looked after :)

Lovely staff who are incredibly helpful and always go the extra mile for customers, great selection of food and drink