Costa Coffee - Old Swan in Liverpool

Becky, tash and mira amazing staff, more than helpful would highly recommend 🥰

Lovely helpful staff always a lovely atmosphere

Very beautiful place nice food and lovely service

I am an evangelist, telling people the good news of Jesus Christ. During a visit to Crawley in Sussex whilst carrying my 12’ cross I parked it up outside Caffè Nero And the barista put a cross on my latte I’m staying overnight in Liverpool with friends and I happened across this coffee shop and gave them the challenge of doing across on my latte which they took up with gusto and I was very very impressed The Bristers are both lovely and friendly and one was telling me her story and wow! What a caring lady….

Great staff very friendly. ...Nice and clean to some I have been in lately

Wonderful service from this young man. 100% improvement on my last visit when 3 members of staff ignored me and continued their conversation about following weeks rota.

I was staying nearby and popped in here for a coffee each day. Staff were always lovely and friendly, cafe was impeccably clean, spacious and comfortable. I would highly recommend

Lovely staff great service didnt get food

Nice staff and plenty of seating. Small outside seating area.

Good service, clean, relaxing atmosphere.

Great friendly service. Nice coffee, good place to meet friends.

the workers are always in the mood and treat people with disrespect and always wants to be in a hurry and sometimes they kick people out for no reason

All young staff with severe attitude problems nice coffee though 😀

The drinks tasted completely BLAND it couldn't be any worse to be honest, the service wasn't the best but not the worst either, the shop atmosphere is nice but very crammed and small, I don't think I'll visit this branch again

The barista was lovely and pleasant and made a fab hot chocolate...I've had ones previously where it's been luke warm but this was nice an warm with plenty of marshmallows and cream...just what you need on a miserable rainy afternoon

Decent atmosphere, shop was clean, service was a bit slow due to lack of staff, however, they are trying their hardest. The new baristas latte art is very good and shows great potential. Will come back.

Excellent service and coffee break thanks

I had bought a tropical mango bubble tea and it tasted like dog poo I couldn’t even finish it because it was that vile DO NOT GET THIS DRINK!!!!!

Outstanding service. Lovely atmosphere. Great staff. 10/10

Wouldn't have coffee anywhere else

Love this Costa! Always spotless, staff are very friendly and great service.

Not enough staff, staff were very busy service slow

Always a pleasure to come here Staff always amazing

enjoyable time catching up with friends

The dirtiest Costa coffee shop I’ve ever been in, the place had obviously not even been cleaned before opening time! Tables, windows and chairs absolutely filthy. Avoid

Staff were excellent with my little girl. Thank you.

For 1 of the 4 Costa Coffees within half a mile of each other, this shop is still a good one. Parking is easy as it's located on a large retail park. However this does mean it gets very busy and the shop is surprisingly small for such a busy area so sitting in can be tricky. There are seats outside but, you know, it's winter lol. Drinks are delicious as usual and food is also very nice, but typically slightly overpriced for the food. Staff were extremely friendly and service was actually quite quick considering how busy it was.

I go in here a lot and always enjoy. Today I came in with my 2 year old daughter who asked them for pudding as toddler’s do and the barista Nikki brought over a gingerbread man for my daughter even checking to make sure it was vegan first as I had bought something vegan myself. Such a kind thing to do, thank you.

Thank you so much to the lovely lady and gentleman for today - they made sure my lost valuables were kept safe and returned to me. I can’t say thank you enough for your honesty. Service is so friendly and they go the extra mile.

Because it is Liverpool, the service could not be different, rude. the bathroom is disgusting. pregnant women can not use terrible! dirty tables.

Very polite/friendly staff, coffee was nice👌plenty off seats to sit down🙂 can be pricey but it's to expected with being Costa lol

Staff on visit where friendly and polite

Enjoyed our visit never been to this costa before it was spacious the staff friendly and the coffee good

Nice friendly costa, was served by a lovely young man (Ollie) as usual his drinks were perfect, fantastic service!!! And shop looks fab since being renovated. Excellent

Very clean and spacious place to eat or drink.

In the middle of decorating but no one doing anything place was a shame had to get a cloth and wipe the table myself only 3 people in there

If you desire a coffee rest assured your desire will be satisfactorily fulfilled here.

Only went in for two drinks and sit outside, was told there was only one table outside which was already taken although there was about fifty stacked up staff mustn’t have wanted to over tax themselves at closing time so had to sit inside, once I’d waded through the dirty cups and trays I managed to find enough space to ‘stick’ my cup down, was getting a bit of a refurb but everything in there looked as though it hadn’t been cleaned for a very long time, tables, bases, mirrors etc, will be avoiding this one

Used to have really friendly staff but the last few visits Iv had moody staff serve me at the till. Shouting, what!!! Cos she couldn’t hear my order. Giving attitude the way she talks whilst serving, no customer service skills at all. Manager needs to rethink who they employ or train them in customer service skills. I don’t think the mystery shoppers would be happy with the service in this store that’s for sure!

Highly recommend the peach habiscus iced tea.

New staff in store,one quite sharp,aggressive in speech and manner,the other a bit clueless,bring back the nice staff that were here before or give these ones extra customer service training.

Place needs a good cleaning... staff need to be more helpful

This a nice cosy Costa were you can watch the word go by. Great for meeting up for a chat. Plenty of shops around.

Very nice food kind staff they even helped my daughter with school work sometimes or help her not go get bored great service totally recommend

It's a nice little Costa in an old historic building. On a corner of a very busy intersection in the Old Swan, this Costa offers you some peace and quiet from the shoppers and local school kids.

Great idea having a choice of fresh sandwich (M & S) to go with hot drink. Well done Costa cos don't always want a toasted sandwich

Clean and tidy, chilled music and kerry makes the best flat white, thank you

Great coffee, good snacks and lovely staff

Stopped just for a coffee rapid service good coffee

Excellent coffee and service. My husband had a breakfast wrap, I had a wiltshire ham and cheese toastie both were very tasty. 5*****

Normally quiet of a morning when I grab a coffee. Staff are great and coffee is too.

Lovely hour spent here with my grandson. The Xmas hot chocolates are to die for xx

Nice place,lovely staff and an area in the back to sit and drink coffee with your pooch or if you wanna chat in the open air

A nice cosy coffee ☕️ shop. Service was excellent 👌. Staff were friendly and helpful 🙂. Found a quiet 🤫 corner to enjoy my coffee ☕️ and snack 😋

Clean but very noisy and staff shouting to each other and leaving you while they finish their conversation.

Really friendly staff. Definitely my favourite Costa to go to

Coffee and cake great. The staff are more professional and so much nicer now. We will be coming again.

Great coffee shop. Very tasty coffee

Just been into old swan to get a coffee , I said I've got a free one via the app that I want to keep. She said I have to scan the code to get my 2 beans, she then told me its taken my free drink not happy ,

Popped in with my sister today for a quick coffee and a cookie! makes such a difference to have nice friendly staff.. 👌Will be back again soon 😊

Coffee lovers stop here. Costa's is simply the best. I like the atmosphere and the staff are very polite and friendly

Great service and friendly staff.

Nice place, nice friendly staff. Good atmosphere. 10 / 10

Quality street purple one (coffee) was tasty

It was a pleasure to be here and to drink decent coffee

Great place enjoyed our visit friendly staff

What a lovely spacious Costa with friendly staff. Nice place.

I don’t understand how the orders can be wrong so many times. This week they forgot to add the coffee as requested and not deliver the food that was ordered too. I understand we can have bad days but this is becoming a regular occurrence. Does anyone qualify check orders?

Tables and sofas filthy, two items in a four item order were incorrect and dealt with a complaint (from another customer as we queued) terribly. Provided with dirty cutlery when our order was finally complete. Avoid.

The service was excellent and the coffee was lovely the shop was very clean and the staff where very helpful

Took a while to be served due to being busy but staff where brilliant and kept the queue entertained .

I live in Old Swan so this is my local Costa, everytime I go in the stock is really low and if you want proper food rather than cakes there isn't much choice. You can sit outside as well as inside. The prices are pretty steep, £4 for a coffee.

Nice clean, frendly staff what more does one want.

Fast service, friendly helpful staff

Staff friendly an service was fairly quick, nice place to have a catch up with friends 🍰 🍵

Great service, amazing staff. The big windows let in lots of light and the atmosphere is good for study or socialising. Has a nice outdoor area around the back.

Ottimo personale e servizio cordiale.

Takes too long to get served. I do like the tea in here though

Really tasty coffee and amazing staff, a very god place to chill with family and friends

Hot chocolate was cold, its meant to be table service at the moment when we had to take it back lad servinghad an attitude problem. When it was rectified we were told that apparently a bit of cream can make a HOT chocolate FREEZING COLD.

Staff are trying there best to keep everyone safe pity about some of there clientele that is going in.

This Costa is situated on a busy junction. There is no on street parking, so you have to park in nearby Aldi or Tesco car parks. I have been several times for a coffee but never found it to be the quiet, cosy place I am looking for. Visited during lockdown Friday 9th October 2020. All doors were open and the air conditioning was on - it was freezing, so did not stop. Went to McDonald's on Edge Lane were it was lovely and warm!

Pleasant enough experience. Could do with cleaning trays and tables a bit more often.

Horrible mufin horrible staf😡😡😡

nice service, delicious coffee great place for coffee

The barista, the guy that was working this morning 25 of august was very kind and available and made very good cappuccini .. i will come back one day I'll come back to Liverpool!

As always Fab caramel latte extra hot , went all out with my son's hot chocolate too. Made him feel special. Thank you xo

Nice and tidy place. The staff was really friendly and help me to pick the best food according to my allergies. Clean toilets and a nice yard. I’ll definitely will come back.

Love this Costa. Decent coffee, friendly staff, nice atmosphere, nice music and usually clean, tidy and comfy seats. Still think all the Costas need a little more autonomy, cheaper cakes and sandwiches (I very rarely if ever buy food in a Costa: too expensive!) and just something a little extra! That aside, the Costas are generally good, and the Old Swan is my fave. Give all the staff a pay rise as they all work very hard!

overpriced nice coffee plastic cake.....gave it back.

Ok,but much just for a coffee👎👎

Cozy interiors and friendly staff

Ok.. bit much for a coffee. 👎👎

Nice and clean tables. Friendly staff and spacious

Good coffee shop. Not to expensive

Had a latte, more milk than coffee, very weak and cold

In Costa Egde lane most of the tables full of plates and cups no customers waiting to be served and the staff all stood behind till with phones for about 20 min and had to clear table myself. Bad customer care

Lovely chia latte ......as usual x

At the end of the shopping could sit down with a coffee outside and relax

Had a coffee here today the place was clean and tidy ..a better Costa than Liverpool one I've been in there twice and the place was dirty an toilets appalling .