Costa Coffee Inside Next in Liverpool

Ok, I went here today. The staff were brilliant, friendly, helpful staff. People complaining about the toilets. The toilets are the only toilets on the retail park and are used by everyone that comes to the retail park. They are on the site's of Next clothing store and Costa coffee. They are actually by the furniture department of the Next store. Maybe people should complain to the retail park. They had toilets on the retail park but decided to close them at covid time and not reopened them. The toilets were clean when I went in. You have to remember there are only two toilets in the retail park. Of course, there are going to be people waiting for the toilets because there are multiple businesses here and only two toilets etc. The staff have always been helpful and nice to me.

Ok, I went here today. The staff were brilliant, friendly, helpful staff. People complaining about the toilets. The toilets are the only toilets on the retail park and are used by everyone that comes to the retail park. They are on the site's of Next clothing store and Costa coffee. They are actually by the furniture department of the Next store. Maybe people should complain to the retail park. They had toilets on the retail park but decided to close them at covid time and not reopened them. The toilets were clean when I went in. You have to remember there are only two toilets in the retail park. Of course, there are going to be people waiting for the toilets because there are multiple businesses here and only two toilets etc. The staff have always been helpful and nice to me.

The staff were really nice helpful. Good service couldn't fault anything.

The staff were really nice helpful. Good service couldn't fault anything.

Wonderful staff always pleasant

Says online closes at 7.30 and was there before that time and the worker was just standing there watching us look at what to get and when we got to the till to order finally said to us they were closed in a rude manner

No change, every time we come here, half the seating area is closed off for no reason and the staff don’t look like they like their jobs. They were not serving frappes or iced drinks, am sure it’s because it’s time consuming and they can’t be bothered, this is a bed image to the franchise. Costa should take notice of the numerous complaints but they just don’t.

Rude and very ignorant staff on shift Sunday 29/06/24 both ignored several customers until they left. Coffee tasted off / not made properly. Never again should have gone to another shop.

Seating area is not clean. Seating stained and torn. Floor filthy. Tables left unclean from previous customers. I think they don't have sufficient staff

Usual standard, excellent. Food a bit expensive.

Arrived at 15.35 today and told they were closed despite advertised opening hours being till 16.00 (assume staff just couldn’t be bothered doing their job).

Awful. Popped in on Saturday lunchtime after doing some shopping, never again! Costa need to arrange some customer service training for the girls serving or a personality transplant. On ordering for the 4 of us, the girl on the till constantly rolled her eyes at everything as if she wasn’t getting paid to take our order and it was quite beneath her. She was rude and abrupt and quite frankly she isn’t suited for a customer facing job. The cafe wasn’t busy and was plenty of empty tables but all of them were dirty. Will stick to Starbucks next time.

I had the misfortune of attending this store at 10.30 this morning. The staff here are an absolute joke. Located in a retail park it’s a busy store and seating is limited. The staff were extremely busy chatting . As I’m stood in the line waiting to be served the number of seats was diminishing. When they eventually got my order the seats were gone. I walked around looking for a seat and eventually I got one. A rubenesque member of staff has a bad attitude and does not give off a good vibe

Ordered online didn’t received an item, try to call them and the number doesn’t work, went to the shop and the staff was so rude and was trying to evade the situation

The girls on the counter are a disgrace to Liverpool's reputation as a friendly city. A lot of customer service training needed.

Terrible, worst Costa Ive ever been to! Most of the menu’s ingredients weren’t available so couldnt order anything but normal coffee, i can stay home and make that! Toilets disgusting with just wet toilet rolls all over. Wont be back!

food etc was good unfortunately tables were very slow in being cleared & cleaned & toilets needed cleaning & stock replenished.

Great place for coffee, staff member Beth was lovely, she even remembered me from long ago and despite it can get busy she always has a smile on her face!! Really recommend 10 out of 10!! I ordered quite a customized coffee and she made it PERFECT what else can you ask for?!?! 😁👍

Fantastic staff Mo Millie and Lisa very helpful and so kind very plesant experience

Supper cost place to work in and sit on very welcoming

Two toilets - one has a "not in use" sign and the other one is absolutely disgusting! See photos. also, I arrived at the shop at 4.30pm. The sitting section at the front of the shop near the glass window was closed off for cleaning. After 40 minutes it is still closed, but no-one is cleaning it. My guess is that is is closed so that customers don't use it.

It’s a Costa, so I like the coffee. Good view out of the Mechano Liver Bird and for general people watching from the windows at the front.

No red berry tea ,I can not drink milk so very disappointing when at 11.00 you have run out of red berry tea ,toilets disgusting.

Girls on counter need to greet customers better … they are so miserable. I asked for my hot chocolate to be put in a cup as I don’t like the glass cups. The girl making the drinks told me to make sure I ask at the till next time !!!! I felt like I was back in school being told off by a teacher. Dishes cleared from the table I sat at but the table wasn’t wiped …. Not good.

They do say that cleanliness is next to godliness. If that is the case, I do not know what this place and its associated toilet are next to. VERY slow collecting old dishes/cups from tables (no cleaning of tables) and the toilets were, as usual, absolutely disgusting.

Americano coffee and ordered some biscoff loaf cake, like costa coffee but sometimes on the strong side so needed to ask for extra milk, personal preference. Loaf cake overpriced and dry. The real issue is the cleanliness, this seems to be a common issue whatever branch you visit, not enough staff to keep on top of serving and cleaning of restaurant area. Seats stained and grilubby, tables cluttered, floor filthy. Really needs to be improved.

No GF cherry Bakewells. Card machine not working but staff were lovely. Tables kept clean and clear. Coffee was just what I needed! Great!

Nice place.. Friendly staff... Clean facilities..

Great experience as usual in Costa. Kids love it

Ladies serving were exceptional! Very helpful and polite, nothing too much trouble. Will definitely try and get back ASAP

Visited this Costa as we were in the area. Staff were really friendly and the drinks were what you'd expect from Costa. The issues for me was the seating area which needed a bit of a clean. The tables were cleared quickly but nobody actually wiped the tables. The floor had quite a few areas of food dropped on it which could do with a brush though the staff did pick up bits of paper and the wooden stirrers people had dropped. Nice outlook over the shopping park though the windows inside could definitely do with a clean. Just a few improvements would do alot for the Costa.

It's Costa, it's coffee and a nibble, what more can you ask for

Easy to get to, very spacious. Car parking costs a fortune

0 customer service skills. Completely lets down the reputation of Costa. The coffees don’t even taste like Costa Quality. Closes seating area 1 hour before the closing time and therefore turns customers away, wow.

Appalling standards, the toilets are shameful and disgusting

It's great place but still could be little bit cheerful.

Nice. More options for breakfast would have been better.

Had lunch here while in liverpool last week and it was lovely. It was nice and quiet and was such a nice atmosphere. The staff were very friendly and welcoming and the food was delicious.

Bardzo miła i profesjonalna obsługa, fajne miejsc na kawę z ciastkiem na dobry początek dnia!

Really enjoyed the environment there. Unfortunately some areas with tables and chairs feel like they're in shoppers way so you feel awkward when trying to drink/eat or talk as people are walking past constantly.

really nice coffee shop very welcoming

Great place to come for nice coffee, Staff name ( Kevin ) he is the best. Thanks Kevin for the nice service 👌👍

Bright and cheerful café with good food and drinks, friendly helpful staff. High standards of cleanliness and hygiene measures.

It's a pity the attitude from staff didn't match the quality of the coffee. A female member of staff with a large tattoo on her forearm really needs to learn how to talk customers. Quiet happy to abuse customers waiting in a queue to be served. Would I return for a free Costa coffee..NO THANK YOU.!!

The service off one of the staff was awful who took your money the girl who made drinks who was pregnant was lovely. But the windows were discussing and tables were full of dishes.

Been to this Costa twice. It is on the first floor of the Next store and is accessed via an escalator or lift. Next and Costa have only been open a few weeks. The shop is bright with big windows overlooking the carpark. A few shrubs have been planted round one side of the carpark, but the view is not very good if you like trees and flowers to look at. Costa's coffee was up to it's usual standard but the loud music played in the shop I found intrusive. There again if you are young you might like loud music. I myself like to relax and converse with whomever I am with. Visited 9th October 2020 during lockdown for Covid 19. Did not stop as few tables being used and no empty tables available.

Clean place and nicely made coffee

GOOD CAR DRIVER & PASSENGER SERVICE

It's Costa, you know what you are getting.

Llamados para tomar una copa, ambos tomamos un capuchino cada uno y un pastel. El jefe tenía llovizna de limón. Tenía el pastel de caramelo y avellana. delicioso. Es una bonita cafetería con buenas vistas. El servicio fue rápido y amistoso.

Stopped here for hot drinks while out shopping. Ordered macciato and a peppermint tea. Nice clean restaurant, staff friendly. Drinks served quickly and hot. Definitely recommend if shopping to stop here

Just tried to get a coffee at 5.30 was refused saying they were closed had already cleaned up it says on the website open till 6PM

Couldn’t even give Speedo mick a free coffee 😡

Always close the main sitting area off at half 4/5. Taken out cups only , all that carry on . We had to sit by the till on a tiny table when there are 60 seats blocked off. Joke... noticed more and more Costas do this , I wouldn't mind if it was close to closing time , still nearly 3 hours left. Staff are sound but it does my head in, its getting earlier as its gets darker so it seems

Not my favourite Costa. Can get very busy. Staff don't always get chance to clear tables.

Enjoy the coffee, tables could be cleared & cleaned quicker though x

Always close earlier than the shop does and only does take out

Brilliant coffee just what you need after shopping

Always seem to run out of most things and cant make the majority of drinks.

The one in greathomer st liverpool 5 is the best staff very nice

Very busy but we managed to get a table. Nice coffee I just think it's a bit overpricef

Was in next with my two young sons. We treated ourselves to cake for one fruit for the other, coffee for dad. The costa was clean the coffee was good and the service was efficient. Would recommend.

Polite staff who had trouble with a new till computer system.

Not been to Costa Coffee dont like it.

Had a sneaky little coffee and a chill out.

Clean and supportive staff. I didn't know the different types of iced latte and I was avoiding sugar due to gastetional diabetes, so the staff explained to me well and was patient with my ignorance.

Not much happening, as it was shut

Con la llegada de la apertura del Liverpool Shopping Park, tenemos muchas más opciones de tiendas, restaurantes, comedores y cafeterías. Esto es excelente, ya que se encuentra en el primer piso, por lo que puede obtener una buena vista del parque y los alrededores. Esta visita teníamos un capuchino cada uno, delicioso, el servicio fue rápido y amable.

Plenty of seating ..room to move around .. enjoyable lunch

Met a couple of friends and had coffee and a chat, the staff were lovely, polite and a nice smile for us

Excellent service was exceptional

Nice welcoming friendly ,lovely coffee..

Abysmal service barrista "jen" had appalling attitude. Will not be calling in for a coffee again.looks like it's Starbucks for now on!!

We visited at 3.30pm on Saturday for cake and a cuppa whilst out shopping. There was no ice so no fruit coolers available, no other cold drinks as the fridge was broken, a poor selection of food, rude staff who slammed down trays on the counter, failed to apologise for such appalling service, and dirty tables. Nothing positive whatsoever. Suffice to say we will not return. Dreadful.

Ideal for a liitle break, nice food and drink

Coffee was bland and macchiato too milky. Seating area feels cold and soulless. Mass-produced, overpriced, dull.

Anyways enjoy my visit here .. could have more staff on at weekends tho

Friendly staff, but they'd run out of hot-chocolate powder, which was a problem on a cold, wet boxing day!

The usual Costa service and products what else can you say

inside next lovely food and drink

It's just Costa.....what can I possibly say ....no different from any other Costa! Had to clean a table to start with ie:empty it of crockery etc. but that's the same at every Costa really☹ apart from that ....expensive for what it is, but still go from time to time

Good barristas and delicious meal in a cozy corner in Next. I feel asleep after eating here...super cozy. I like it!

Really good Costa, lots of choice and very clean. Nice shopping in the winter with a nice warm coffee.

I ordered two cake and two latte, the cashier said swipe your card and she left the till, the machine showed remove your card, the cashier was still away, I removed it as I usually don’t ask for the receipt for small shopping to save papers and So trees, and waited for the latte and when it was ready the cashier was not still around to check everything was ok! When I took the tray to our table after a couple of minutes she came to our table and told my friend that your payment was not completed!!! She even didn’t remember everything was done by me!! I had to go to the till again used my card again and was asked to sign a paper!!! Although that problem was not my fault at all, both of staffs at the till didn’t look polite to be sorry !! I had a bad feeling after that and won’t go there again.

Lovely staff couldn't do enough for us

Nice and relaxing place ... with a nice airy open view .. can get quite busy at certain times though

I was there 2 saturdays on the run mid afternoon both times there was no carrot cake I was not the only one who was disappointed other people were saying the same thing 3rd saturday no carrot cake. Half the seating area was blocked off for cleanning not ideal on a busy Saturday afternoon

Been here a few times, it’s upstairs in Next, very handy to pop in and grab a coffee to go, not usually busy around 9am either so always straight in and out, staff are always friendly and polite Seen a few comments regarding flies on cakes etc, I won’t buy cakes from any Costa as the new design with the cakes on open display is in all costas and all will have issues with flys

Very personable staff who are friendly accommodating and welcoming.

إطلالة جيدة ومكان هادئ نسبيا وخدمة جيدة

Been here a few times , always has it's been spells, this visit was at about 12. The staff were serving & stocking up. Waiting in the queue we noticed flies landing on cakes in the display . Mentioned it to staff , one asked the other for cling film & the other said we can't cover them. So obviously didnt order a cake. No cakes were removed . Shame they don't have a door on the cabinet. Bad design .

Lovely staff and quick service.

I ordered a cappuccino and the spoon was dirty. I asked a boy changed it and he don't change immediately, he make me waiting because he already doing something else. He asked his collegue to give me a new spoon and she gave me touching with the hand, witout using a tissue. Hygiene is an optional in Costa?

Nice bright area for cafe,on the upperfloor via escalator or lift.Lots of seating,comfy couches,disabled seating and access,and children's high chairs.Had a lovely coconut flat white today and Vegan jam and nut square-delicious! Staff were lovely,friendly and helpful.Would give five stars if more Vegan stuff.