Costa Coffee in City of London, Westminster

Toasted sandwiches was ok but staff very load and sounds like an argument on the go. Very unpleasant

Just arrived for a coffee and something to eat during the morning with a several pain on my shoulder after my hospital appointment and the lady that was refilling all the staff on the back was very friendly and she brought me the tosté to the till, she made my day! Thank you!

Absolutely brilliant service. Amal was lovely

Not sure how this place can be allowed to operate with tables being just absolutely FILTHY. I could understand if they just weren't wiped down between customers as it's busy etc but this is long standing built up dirt and grime. Wasn't just my table but all of them.

Just been there with my costa coffee bought in Reading. Lady behind a counter refused to let me use toilet even I have a serious medical condition and doc confirming that. I will never ever use Costa anymore.

I should have taken the flies crawling on the pastries as a bad omen. Had a ham and cheese toastie from here and a coffee and now I have food poisoning

They do not serve the cakes on a plate, they serve quickly as they serve the customer and many times there is no place to sit. Not what you expect from an afternoon tea in London.

Drinks are good standard Costa. But the staff are awful, the girl who served me was weirdly argumentative when I asked if they could please make bubble tea. Clearly didn’t want to be there and just rude. Really strange

The new summer Tropical Mango Bubble Frappe is a refreshing blend of bubble tea and milk shake. The staff were friendly and professional.

Hidden above the concourse/ entrance - opposite plat 3- take 2 escalators up. Friendly service, fast.

The lady who served me was so cheery and friendly!

Many thanks to the staff for their friendliness and kindness

A good place to stop for a coffee at Paddington Station. Away from the crowds on the concourse, you have to go up two levels to get there. Good service, and plenty of seating, although at the time we were there the view over the station concourse was partly obscured and one of the up escalators was out of action due to maintenance.

Lovely coffee, thank you. I was served by Rita who was incredibly friendly, welcoming and polite. Brightened my day!

Very unfriendly. Gave me the wrong code for the custumer toillets after I payed for my food and drinks.

Went in to see if they’d do the hot milkshake. Dude at the counter looked at me as if I were stupid, never offered a smile, treated me like I was wasting his time, didn’t even look at me when he out the drink down just walked away. (18:18 on 13/02/24) The lady working at the same time was nicer. Sincerely wish she’d been the one to serve me.

In need of customer service training. Staff were having a heated discussion where they were swearing at one another infront of customers, whilst ignoring the growing line waiting for service. Only gave me half a cup of coffee in the end and ignored me when I complained.

Stopped for a coffee just before closing time this evening, asked the server was I too late? No she said with a smile and served me a coffee. Thank you Ni for just being nice.

There is a COSTA along the street, but I couldn't find it when searching for the location. This is a memorandum. ￡5.2

It's my first Costa coffee in London. the staffs are so kind and brew coffee very delicious. I highly recommend here. the staff makes me to give nice images of Costa.

Nice coffee served by friendly staff a lovely place to enjoy a brew whilst waiting for my train.

Had to wait a while whilst all the station staff got free coffees first. Then couldn’t find anywhere to sit as their tables are set out in 4’s whilst most people are sitting alone. Sort it out!

The service is great, one of the employees speaks French which is a plus. The service is fast. Prices are correct for being in a station. I congratulate the employee who politely asked the people who came with their beers and alcohol to leave the premises! In the negative points, nothing to report.

Everytime I travel through London, I always make sure I stop off here! The staff are so friendly and I normally only ever get a caramel latte but was recommended the new toffee latte and it’s so delicious and pretty (seemed such a shame to put a lid on it!)

This is a nice location at Paddington station. Order at the counter and the employees here are great. So nice, funny, and helpful. I enjoyed watching them interact with each other. I love Costa coffee so when I see a location I stop. Fresh hot latte and a croissant … life doesn’t get better than this.

Asked for napkins and the manager (who was just chilling) told me to ask his colleague. All colleagues were occupied I looked at him, said pardon? he said ask my colleague. Rude ignorant staff, rethink your career if you can’t put the customer first.

Die Costa Cafés sind einfach super. Das Personal super freundlich und hilfsbereit. Der Kaffee schmeckt wirklich gut.

The two gentleman working today were great, they were friendly, helpful and polite. They were smiling and happy to provide recommendations. Lovely drink too! Try the hot chocolate with coconut milk.

Happy man. Didn't catch his name but a smile is priceless in a city such as London

It’s a bit hard to find this place. You have to follow the instructions and take the stairs or lift to get there. Shop is nice and clean. A quiet place in the busiest station if that’s what you are looking for.

Awwwful service. The guy at the till (serving someone else) knocked a plastic lid which fell on the floor right in front of me and made a really loud crashing sound, and he didn’t even say anything or think to apologise. Then the girl who served me barely even said anything as I bought my drink; she was more interested in chatting to the other guy working there. This is unbelievably basic stuff and just not good enough.

If you use To Good To Go app beware! If you want to collect the food you paid for beware as you may not get it! They just plainly refuse to do anything explaining it is the "system error"... No refund, no appology. Chaos and mismanagement... I do not recomend it.

23 April around 12 noon friendly excellent service from the two young men ..thank you

Great place to nurse a coffee and recover after a journey. Upstairs at Paddington so out of the way of the hurrying crowds below. Good snacks and coffee. Friendly staff. Had a lovely vegan sausage bun and soy latte while watching the crowds below.

Got upsold to buy a croissant which when I opened the bag was so dry and crispy it was inedible

As with any Costa, lives up to the name!

No first in first out regarding queuing

Friendly service and best of all, no extra charge for soya milk.

Friendly staff, clean sitting area in the heart of Paddington station.

Not a bad spot to get out of the way for a bit while waiting for a train. Our barista was clearly way over qualified for the job!

This is one of the best Costa’s I have ever been, the staff go above and beyond with energy and brighten up the day their work ethic is considered class and all the staff provide an amazing service with a large selection of adjustments for drinks, before you even go there they remember what you are about to order.

Chose to have our coffee here while waiting for our next train. The coffee supplemented by a pastry was excellent and hit the spot.

Navštívili jsme pobočku poprvé 11.11. Moc milý personál a dobrá káva. Bohužel měli rozbité toalety ale ochotný personál nám poradil kam nejblíže zajít.

This place makes me feel good in the morning and the coffee tastes amazing

View of station lobby from costa coffee shop. Nice place with fantastic service

They close whenever they feel like it. The opening hours are meant to be. Monday 05:30 - 20:00 Tuesday 05:30 - 20:00 Wednesday 05:30 - 20:00 Thursday 05:30 - 20:00 Friday 05:30 - 20:00 Saturday 07:00 - 18:00 Sunday 07:00 - 18:00

New stuff wasn’t bothered to warm my panini properly , it was half cold and cheese didn’t melt. Waste of £4.50!

That’s so handy to grab a coffee when you’re running for train or underground. Always love Costa for their nice coffee. Staff is ok and stuff is pocket friendly. Love this coffee corner. Location is cool just out of Underground barriers.

The boys that work here are so adorable. Always a pleasure meeting them with their 10*s Service!

Service was quick and efficient.

A very good store; very friendly staff and a good space to sit. Would recommend

Has a convenient location in the station. There is seating but it's mainly a take away branch and perfect if your catching a train in a hurry. Service was pleasant.

Nice place and Delicious coffee

They gave me very old raspberry cake.

Abbiamo chiesto 4 caffè ci è stato servito 4 caffelatte che tra l'altro faceva schifo siamo dovuti tornare al banco 4 volte x farci dare dello zucchero e relativi bastoncini x girare il caffèlatte

Convenient coffee for those who needs to rest after a long day travelling, good service.

Beauti f ul snail; divine hot chocolate and excellent service.

Twice this week alone my order has been missed leading to missing trains while a drink is prepared. This is a new occurance since a staff change. Quite frankly not going to be visiting this Costa again.

Very friendly and coffee was spot on

Good coffee as you'd expect at Costa. Also, great location that is just next to the Paddington Underground station entrance/ exit barriers for Hammersmith and City Line. However if you decide to take a break and sit down for the cuppa instead of picking up and taking away your coffee, then the place has very limited seating space.

Typical Costa experience, and they are surprisingly fast even with the crowd from the station.

Best place for all coffee or quick meal needs

All over the world same standard!

Špinavé, nechutná jídla, špína kam se podívám, kvalita kávy hrůza....

스벅보단 코스타가 맛잇고 양도 많은거같아요 지금 겨울이라 겨울컵 개귀엽!!!!ㅜㅜ

Worst bacon sandwich ever. Couldn’t even eat the bread it was so hard. Avoid avoid avoid.

I love this coffee shop. Warm ,friendly and very invited well done

Ordered for dry cappuccino and sandwich was so delicious. 👍

It's in Paddington and quite busy, very small

Corporate and dull. Lousy pastries.

Good for quick cuppa and bite but don't let them put the milk in the tea too soon.

Coffee machine looked dodgy and dirty.

Poor quality coffee making, few seats, below average service (they made my coffee, put it on the counter, then after not calling my name or shouting anything threw it away after 2 mins!?). Better off walking 2 mins further into the station and going to pret

Convenient location for travellers waiting for their train.

Very good hot chocolate. I do not like their coffees any more since I have switched to Starbucks Soya Latte.

I prefer the Colombian blend, but they didn't have it. Apart from that, all good.

It was peaceful, no harrassment, discomfort, limited spaces to sit and consume, good quality tea and coffee and snacks. Right outside the tube station for pre journey fuel.

nice place to relax and have some snacks and drinks.

Nice and small place, enjoyed it, its a Costa what's more to say, lol

Súper bien ubicado, productos frescos y deliciosos

Thanks for a leaking cup! Coffee went in the bin instead of on the train with me.

Nothing like a good hot coffee to go

Not great variety, good atmosphere and plenty of places to sit

Amazing cafe! What a great vibe and energy Kami the owner has... sumptuous food! see you soon guys! Well done and keep it up!

Needed a coffee fix after the day in London, job done 👍

You can't have a "medium" if you don't have a large. Costa is vile.

Women was so RUDE I’m pregnant and have a baby and she won’t let me use the changing table never come back! After I spent 10 pounds in your shop

Nette Bedienung und guter Kaffe ☕

Quiet haven in busy Paddington railway station

Awful coffee, I mean this is for people who prefer instant freeze dried level of flavour right?

Friendly staff, this is a stop and go sort of coffee shop sited between the train station and the Hammersmith and City underground station. It s provided with little seating and seems to use just take away cups.

Very good for a quick bite between two trains. Warm bread was delicious. Owner very helpfull. I recommand.

Good coffee and great service, lovely attention to detail.

Coffee up to standard.... needed returnable cups and WiFi connectivity is poor

Nice... But there is no luwak coffee from Indonesia

Dans les standards de la chaîne.

레몬케익과 라테가 맛있던 영국에서 주로 마셨지만 전 세계 체인이다~^^

Awful and rude staff, wanted an peach ice tea and since there were only two prices on the board, I assumed one was small and the other large. There was no indication of drink sizes on the board. After asking for a large ice tea I was told there was no large. Confused I mentioned that there were two prices on the board she says it’s small and medium. After going back and forth I finally said medium. I understand where she’s coming from but surely she can understand I wanted the larger of the two. She proceeds to use peppermint tea so the drink tasted horrible and purposely left the ready drink on the side for ages while she was restocking ice cubes. Her colleague had to hand it to me in the end. Total waste of my money. And she burned my croissant.

I am only giving one star because there is no 0. I just bought a coffee and croissant and, believe it or not, although it's 6 am and they've just open, they served me an old croissant which they didn't even bother to heat up!!! On top of that, their toilet is out of order. Avoid

Service is fine but specifically leaving a review for the new Luxury Hot Chocolate. In a word - avoid! It's twice the thickness of their regular hot chocolate and is served in a cup half the size of normal regular cup yet still costs £2.65. It was sold to me as more creamy compared to a normal hot chocolate which is a unfortunately lie at least to my palette. I normally really look forward to treating myself to a hot chocolate as I love Costa's chocolate especially with whipped cream. A pity a didn't order one, but as it is I'm stuck drinking this horrible "luxury" hot chocolate instead.