Costa Coffee in Moray

I am deeply disappointed with the Costa located in Forres Tesco. On numerous occasions, I have visited only to find the seating area closed due to "short staff." This has become a recurring issue, and it’s incredibly frustrating as a customer to constantly face the same situation. The store is relatively small with minimal foot traffic, yet two members of staff seem unable to manage. Their main task appears to be making coffee, which customers often have to collect themselves. In many cases, customers are left to clean up after themselves as well. It is hard to believe that the issue is due to staffing shortages. Instead, it seems that what’s truly lacking is effective customer service and proper training. As a loyal customer, I had hoped for a better experience, but this location has consistently failed to meet even the basic expectations. Unfortunately, this will be my last visit, as my trust in Costa Forres has been severely undermined. I’m not the only one who feels this way, as I know several other customers who share my disappointment.

Visited yesterday with friends and was served by Caitlin. Caitlin and El are so hard working, polite and friendly. Lovely girls and a credit to your cafe 😊

This particular Costa used to have a grumpy barista, who has fortunately moved on to Elgin. The new one, relocated from the Elgin Drive-Thru, is cheerful and efficient. A vast improvement!

We were served by Elle who single-handedly prepared our drinks and toasties (bacon and sausage rolls) a cup of tea and hot chocolate with coconut milk!! Perfectly prepared, and served with a smile. She was alone serving but we observed how efficiently she prepared every customers order, totally unflustered and with a smile. It was a pleasure to enjoy our meal this morning. We felt we had to commend her. Hope it wasn’t too embarrassing for her!!

Visited today and was served by Ariane and Callum, very polite, friendly and helpful.

As good as Costa gets - friendly, helpful service always!

Great service this more very professional and quick. Great Chocolate fudge frappe! Will be back. Friendly staff and professional.

Weak tastless coffee, asked barista to add a shot as it was milky and tastless, she said its extra or they would make another, I opted for another that was not as bad. I asked if they had changed coffee however the reply was, "It's the same mocha we used for years". Well fine with that attitude I won't bother arguing. Maybe it's the way they make it but it's not good coffee. I won't be back.

Friendly and very helpful staff. 5*****

Dirty dishes. While they are writing about caution during covid, the cafe offers customers unwashed spoons and knives. Have you ever heard of sanitation here?

I was recently in Costa Forres, I’ve been in a few times over the past few months, however I’ve noticed a fairly newer member of staff, I’m not aware of the young woman’s name however I have seen herself with a wrist cast. Ive worked in customer service a lengthy amount of years myself and I understand everyone has ‘bad days’ but it appears from her overall persona that it lacks to just be the odd ‘off’ day and reduces itself to an overall stinking attitude towards customers and the work she does in general. It wouldn’t go a miss to show the tiniest amount of interaction with the day to day customers or at bare minimum a smile. It’s a shame as she’s letting her bubbly, friendly team members down.

We use this Costa when shopping at Tesco. The staff and service are first class. Since COVID our visits have been less frequent but what must be noted is the staff’s attention to cleanliness and covid rules including track and trace. All the procedures followed rigorously especially cleaning of tables etc, immediately a customer leaves. This not found in other establishments. All of the staff here are a credit to your company and must be commended.

Friendly staff, great service, nice & clean

Very friendly and helpful staff, and excellent coffee!

Only a coffee but this was just right. You know when something taste, smells and looks good, it’s rare. However this flat white was perfect and nice person serving.

The Costa in Forres is the best one the Batista's make the perfect latte the ambience of the outlet is perfect and the service is first class

I ordered my drink and took a seat as my knee was hurting. When my drink was called, the girl who served me (who was now cleaning tables) went over and got my coffee without me even asking. Nice to see somewhere that stl has good customer service.

Expensive , it's better buying one on the hoof , usually only a pound.

As usual my husband and I had a very enjoyable coffee once again and, as reported previously, we have a very pleasant, helpful and efficient staff at Costa within the premises of Tesco in Forres, Morayshire.

On a foggy, miserable morning in July this weary traveller stopped off in tesco Forres for a comfort break and found a Costa which has recently had an upgrade with more space and many more comfy seats. Having been a Costa coffee drinker for quite a while the upgrade was welcome but what was even better was the smiling friendly faces of both baristas. Well done Costa

Costa fortune . If you've got the cash ok The coffee is good

Great place for a quiet coffee and sandwich. Feels like what the Costa brand used to originally stand for, feels a lot less commercial compared to the other Costa establishments. Great for a little relax or read.

Always a great coffee here , clean and bright place to sit .

Very good Costa lovely coffee and snacks and comfy seating , no big ques and helpful staff.Cafe tables kept clear and clean.

Had a nice bite tae eat with 3 pals and we all had drinks. Very helpful staff and service was quicker than we expected, as it was quite busy at the time. Only fault is that it being in a tesco store the prices dinnae reflect what you can buy ie.. Pepsi diet loads cheaper in store.

Top class coffee and staff remember my orders

Costa Coffee is located within the Tesco supermarket in Forres. There is a nicely laid out dining area with lots of comfortable seating. There is a good range of hot and cold drinks and snacks. Service was friendly, prices reasonable and we both enjoyed our mid afternoon cuppa. The only minor criticism was that the empty tables were not cleared very quickly.

Comfortable space and friendly staff

Always have to wait such a long time seems to take them ages to make a coffee very poor selection of sandwiches and pastries

I go here fairly often. Staff are exceptionally friendly and professional and the coffee is first class.

Great experience and the staff make it what it is. Very polite and helpful, when trying hard to choose. As always coffee outstanding.

I got myself a hot drink on a cold spring day. Staff all seemed happy and efficient. Was clean and ques short.

I visited Costa Coffee whilst waiting for the train to avoid the rain Pros: Friendly staff Comfy chairs Good sizes brews and coffee Free wi-fi Tesco Cons: A few un-cleared tables Lack of power points to charge phones and laptops

Good for a cheap (£1) pot of tea.

It's got a nice cosy atmosphere, Costa quality, great staff friendly and knowledgeable, good food and drink, good choice too.

It's Costa, caffeine hit is fine, not much taste to the cappuccino.