Costa Coffee in South Ayrshire

Extremely rude cleaning staff and when complained, I was confronted with an equally rude manageress. No respect for customers or legitimate complaints. Visited the toilets, whilst my wife ordered coffee. I was faced with yellow signs stating Caution Wet Surface. With this in mind, I continued down the corridor where the cleaner accosted me with such a severe condescending attitude. Saying, "toilets are closed for cleaning that's why the signs are out" I can't stress enough, the attitude in which it was said. I said oh, okay and formed a queue for the disabled toilet. I noticed the signs were placed the wrong way around and on the reverse side, they said closed for cleaning. I rejoined my wife and asked for the manager. Now joined by the cleaner, who shouted over me and would not allow me to say the signs are wrong and that she shouldn't speak to customers that way. Much to my horror, the same attitude came from the manageress. I, of course, were trying to make myself heard and had to attempt to raise my voice over the two. Never, have I ever been treated this way by serving staff in my life. They both need training in customer relations. Disgusting. Both, talking over me, so I can't voice my complaint and the manageress, even told me I have to leave. Unbelievable. I left and certainly will not return to this branch and if this is how they train their staff, Costa have lost two customers in all their outlets. Not being spoken to that way. How about parents teaching respect for elders too. They were both very young, with attitude to match. How do you get to be a manager at Costa? Certainly not by customer relations

Coffee Is water no Coffee flavour at all....

The young lady that was serving food and drinks constantly sneezing into her hand and continued to serve food and drinks without washing hands. Very poor hygiene and cross contamination. Utterly disgusting.

Wonderfully well run , always clean, staff always happy and smiling,

Only passed by l wouldn't go in there as coffee too strong and pricey 😭

Nice place, pleasant, quick staff. Soy latte didn't really taste of coffee though.

The staff are lovely, coffee is great and the variety of food available at costa is always brilliant.

Lovely coffee and good variety of plant based snacks.

Everything was just as it should be & the level I would expect from a Costa

Great service, nice coffee. Spacious venue with quite nice (if noisy) atmosphere. Rather pricey though!

Great food and great atmosphere

The guest coffee is ALWAYS worth a try.

Another good coffee, friendly staff, clean and comfy. Handy location.

Long wait to get served as really busy...suppose that can't be helped

Very long queue to get served Coffee ok Sandwich not very fresh Pastry good. Seating not very comfortable Staff friendly

Mediocre at best, cakes were a bit stale, and frankly overpriced for what you get, staff seemed a bit harassed. I don't think I'll trouble them again.

staff were a pleasure . Aimee who served us at the til is a great face for the store, very friendly and helpful good job guys 👍🏻

My daughter and I go to Costa coffee in Ayr after a busy school day. Hot chocolate is our favourite drink there. This time we tried with orange flavour. Staff are very helpful and they work very hard. We go there just before the closing time, staff are still smiling.... They have lot's of energy. Our favourite place in Ayr

Would you like cream and marshmallows with your hot chocolate? Yes. Well, you pay 50p extra here for both. Got hit with 3 of those big mashmallows- not the size I had in mind and no use with my paper cup. I had to have a paper cup as they had ran out of actual cups. So a bit Naffed off, I forgot you have so many add ons in Costa that are free elsewhere. This was my first seated visit to this Costa. £9.85 for 2 large drinks and a wee dry wafer biscuit is okay, staff are friendly, place is busy. Everything is fairly new.

It's a Costa. You know what you get. Friendly staff.

Flys on the lemon tart, poo all over the toilets, staff who can't smile

Nice place food ok abit expensive tho

Busy coffee shop quick turn around but good coffee as usual

Fast and friendly service, ben is a credit to your store!

Coconut & Lime cake hit the spot!

Stopped here for wee pick me up before finishing my shopping. Friendly staff, good coffee!

Went in to costa for a hot chocolate and the person who served me was a lovely, friendly and polite young man. The hot chocolate was at the right temperature and it was just lovely. I would like to say thank you for the lovely and kind service I receive when I came in. The staff is absolutely lovely and the customer service is out of this world. When you go to order a coffee they do everything with a smile and the service is fantastic would recommend to anyone.

I had a cappuccino and a lemon muffin- very nice😁

Just not clean enough.... Dust in corners, cobwebs. Appreciate it's busy and staff levels maybe low, but these standards really matter

Nice big Costa, staff were okay, would go back.

I like Costa, coffee is good and the cakes are lovely, just the price is a bit expensive but what price hasn't went up lately.

The staff are always so very helpful and friendly, but have had a terrible insight into my coffee habit when they know my order before I ask!

Avoid to expensive for what you get

Fresh coffee. Hardworking staff. Spacious café.

Quite disappointing coffee experience for a costa. Coffee was not on par with other braches. Staff where friendly, helpful and did sort my coffee.

Ruby Hot Chocolate my favourite.

When i visited Costa coffee on the 14th of April there were multiple tables with cups and plates needing cleaned, and after 10 minutes, a young man came out to clear tables, he lifted the dirty dishes, but never once did any of the tables get sanitised with a spray and cloth, I think they need to up there cleanliness as that's not exceptable, the whole time I was sat there nothing got cleaned, and it doesn't matter weather there's covid or not, all tables should be wiped when customers leave !!!

Very busy but got my coffee quickly efficient staff toilet could do with a deep clean

Wide range of snacks light nights and drinks

Fruit coolers are always refreshing in the warmer weather. The biscoffee cheesecake went down a treat.

Lovely space with plenty of seating options.

Amazing place to go and very affordable

Good coffee in a decent sized cup. Carrot cake is good too

I asked for two lattes to sit in ..I was given two lattes to take away ..I asked the person that was making the coffee for them to be put in a glass cup ...he drew me a nasty look and said il get them when I'm ready ..I was stunned told him I'd have them at the table in a few mins ..he mumbles something and walked away ...10 mins I waited to receive my latte this costa was in ayr central

Great flat white, and the cup is bigger than most coffee outlets

Love going in for my Latte & crossant you can chillout as long as you want, so relaxing. 🤗

Is a good place where to get hot drinks and with a good service.

Surprisingly quiet considering but a nice, spacious coffee shop. Usual fare on display but quick and friendly staff

I expected a company like this to have a decent range of vegetarian/vegan. Nope! Only fake turkey toasties and unable to make anything else up for us. Too noisy when music was switched on. My partially deaf mother could hardly hear me talk. Won't be rushing back.

Very nice for a blether and a drink.

Nice for quick dine. Peaceful and relaxing with famous costa coffee. Located inside Ayr Central Shopping Center.

Got a Too good to go mystery bag and it was delicious.

Slowest barista(guy, short dark hair) I ever witnessed. Don't go there if you're planning to get your coffee in less than 15min

If you love coffee then this is place go go as they sell your favourite products in store and you can buy some and take it home too. Really quick service here.

Service a bit slow but lovely cuppa and r and r

Can be very busy, very slow service on the several occasions I have been in.

Very efficient and good coffee.

Interior upgraded and nice staff

Good clean shop coffee nice service 👍

Great coffee. 4 staff on but very slow. Asked for an xtra hot lattie sadly it was not. Had to ask to heat up the coffee.

Excellent coffee and friendly service

Not as good as it used to be. Tables weren't cleaned or tidied. Toilets not gert clean.

Shop was dirty and staff to busy talking to each other.

It's costa. It's always the same, and could always be better, but it'll do.

I loved the Costa coffee because you get free WiFi there

Great coffee with tasty food and friendly baristas

Very clean and tidy and staff where great

Great cafe in Ayr Central, always seats available, they keep to the Covid rules. The sandwiches and toasties are delicious and they are always bringing out new ones like cheese and beans. Really handy to park underneath especially if you're disabled, as there is also a lift. The staff are lovely.

Coffee wasn't warm enough and had to wait ages even though it wasn't busy

Enjoyed our drinks. Shop was quiet when in & customer service was very good

The staff are so helpful, friendly & polite. The shop is always kept super clean & everyone is keeping to the Covid rules which is brilliant. I really like coming to this shop as it's so relaxing & you don't get harassed to hurry up as they need the table for another customer. When I'm in Ayr shopping I always go to Costa even if it's a take away Costa coffee.

Just went in for a coffee as the rain was horrendous. The americano was very weak but good seating and staff were friendly.

Small queue with very pleasant member of staff taking track & trace details & ensuring optimum numbers inside. Customers very well spaced out inside & tables wiped down regularly. Very bright and cozy inside with friendly counter staff. Asked for very hot coffee and got exactly that! Always a big bonus for me

Such huge cups of coffee! Fun, fun, fun!

Just picked up a brie, bacon and cranberry panini to go and had to bin the whole thing after one mouthful. The bacon was pure fat, and the brie has started to get an orange rind. Absolutely disgusting and a complete waste of money.

Very good and social distancing measures taken. You might have to queue but it's worth it.

Far to busy an waiting times are a joke

Always good to stop in here for coffee and a seat after shopping staff always great and friendly 👍

Good service, well social distancing

We took our granddaughter for lunch. She says the roll on sausage was awesome and loved her bottle of Fanta with a glass containing ice and a bright coloured straw. They ran out of popcorn and didn't have ginger bread men but a chocolate coin sorted the problem. My husband n I enjoyed bacon rolls and nice hot tea. Staff very helpful and restaurant clean and well organised for covid safety. Will defo use again.

Staff need more training on customer service. Usually when I go in I'm treated like an inconvenience and for almost £4 a coffee, it feels like a joke. Today I won't be back in since I was treated the same & staff have an attitude like they can't be bothered. Cafe Nero around the corner has a much better atmosphere & I'll go there from now on.

The staff are all lovely, and are very helpful too.

A very safe and relaxed experience,the staff have the situation well in hand and carry out their specific roles very well

Shocking service. Was told no seats available so to come back shortly. Came back after 10 mins only to be told sorry no seats available and you cant sit in anyway as the seating area closed at 4pm. This was at 3.50pm. Glad lockdown hasnt affected Costa as they are knocking back paying customers.

Clean, well organised, quick service.

Not a bad wee place. You get what you expect with a friendly and seemingly well organised staff in this place. Very helpful and understanding.

Always friendly staff who are helpful like to go for good coffee and cake wrap or toastie. The overall cleanliness is fitst class and so makrs it an enjoyable visit and will always go back.

Often call in here while out shopping and enjoy my coffee. The choice of biscuits, cakes etc. to go with the coffee is great. Would recommend to anyone and the young staff are all so juce

Great coffee, nice atmosphere and great location for some retail therapy.

Place was a lot cleaner this time we were there. Hot chocolate was delicious

Had the chai with cinnamon only complaint was the drink was not very hot

Good coffee and friendly service

Same as always. Good coffee served up by friendly staff. ☕

Really good quality. Great staff. Highly recommended ☺

Store just opened from refurbishment. Looking great. Staff excellent.

I not keen on there coffee cold to British pallet typical American philosophy so tried they frestine how can get cold drink wrong but it can be done I go just make sure the artist blends it right as is nice and freshing

After shopping today, I just wanted to have a morning break here, I am having a relaxing time at Costa, Christmas spirit is already here. Cherry 🍰 is yummy. Staff is working hard, especially the girl who's preparing the coffees. Thanks for your hard work, your coffee is perfect.

Very pleasant, helpful staff, opens at 0730 am

had a less than pleasant visit to this cafe. the girl seemed really unprofessional and more interested in chatting than serving me when i only asked for a latte!! stood waiting around looking for places to sit and every table was dirty and piled with dishes so i got it togo. worst costa ive been in and will be going to cafe nero instead!!

A great coffee WELL made and served