Costa Coffee in Fylde

Slow, rude and incompetent staff. Messy, tables not cleared.

Place was empty, I was the only one at the counter. Two members of staff saw me stood there, they just kept chatting and ignored me. Young girl finally came over, played with the till and ignored me for a bit longer. Finally asked what I like. Almost said "some service would be nice" but too polite for that.

Floor, tables and counter were dirty. No clean cups so had to have takeaway cups. Rude staff. Obviously rely on passing trade, not regulars.

ordered a frappe and it’s spilt in the bottom of the bag

I didn't enjoy being charged full price for a slice of cake that I only decided to buy as it was advertised at 50% off. It was nice cake, but that's not the point... only half the point.

Wrong order sent and no cream with iced latte

Great little Costa. Enjoyed my visit

Thanks for the treats, hot chocolate and toasties were perfect 👌

Not the best Costa franchise I've visited! It was quite busy when we visited, but managed to get a table. Most of the usual Costa range is available. The staff seemed to be a little stressed, and to a degree, this meant we didn't get the warmest of greeting. Also they didn't serve one of the products that is advertised on the bus stop directly opposite. They had run out of a couple of products as well. I will call back in again at some point as it's convenient if you're staying at the Travelodge!

Great place for a variety of hot and cold drinks. Good selection of sweet food. Plenty of seating inside and seating outside. Very clean and staff are very pleasant.

my order was delivered to the wrong address, and then i was contacted about it. only to be left with nothing.

Stood waiting at the till for a long period of time while the staff finished up talking laughing and joking around until they realised nobody is making the drinks I ordered that I paid for. No apologies nothing what's so ever rude and ignorant. Tables scruffy flys everywhere dirty place rude staff need to learn some manners and customer service.

Like many national chain coffee shops this place is up and down. I've read the negative reviews of others and agree, at times, queuing time is too long and toilet facilities are sub standard. I have also enjoyed good service here and think low staff numbers is more of an issue than bad attitudes. Compared to Costa Lytham up the road this is way better.

I'm not normally one to leave poor reviews, but unfortunately, after this afternoons visit, I feel I have no choice. It was raining hard outside, but the place wasn't very busy, maybe ⅓ of the tables were available, however most of these had dirty crockery on and the ones that didn't were almost all in need of a good wipe down. The service was below average to say the least. Having stood at the collection bit of the service area for some time, I eventually had to ask a member of staff, if the drinks on the tray were mine or someone else's order, turns out they were mine, but the young lass.hadnt seen fit to say anything. Although of the 3 staff on duty, she was the only one particularly doing anything. Just as we were leaving, some 15 mins later a staff member started clearing. I think we'll be going back to using one of the independent coffee shops/cafes on the square from now on.

I don't normally leave a negative review but on this occasion it is thoroughly deserved. We have visited this location twice in the last month and wont be going again. Toilets are unclean and no paper, no hand wash, attitude when this was raised was one of total disinterest. Dirty dishes left on most of the tables for long periods without any attempt to remove them and wipe the tables. Dirty cutlery!!. Quality of the drinks served varied on both occasions (not in a good way). Some staff are pleasant others are rude and should not be employed in a customer facing environment. There are now far too many coffee outlets competing with Costa to have any need to put up with such poor standards. I am happy to be contacted to verify the authenticity of this review.

Poor customer service. Ordered drinks via click and collect yet when I arrived I was told by the lad with the glasses they were closed. The order was placed before they closed, which is apparently 6pm. Although google says they are open until 6.30pm and the Costa App says collection is available until 6.45pm. Unhelpfully he told us to call customer services for a refund- there is no number for customer service 🙄. Chased my refund down via Facebook messenger. The couldn’t care less attitude by staff is pretty disappointing, especially considering it was 6.03 when I arrived!

Decent coffee ☕️, staff helpful, not always well stocked therefore some things not available.

Lovely hot food and coffee. Fabulous ❤️

My Americano was only lukewarm yesterday so today i asked the barista guy with glasses if i could have a hotter one please to which he curtly replied 'nope,water comes at one temp so i cant" Not great customer service skills!

A nice little coffee shop in the centre of lytham. Parking free outside for upto one hour. Service was with done with a smile. Hot chocolate was beautiful with cream and marshmallow. There are plenty of seats inside and a couple of seats outside if weather permits. Prices are usual for Costa coffee shops.

Pleasant staff, always friendly.

One of the best Costa Coffee places for friendly service with a great coffee 😊

Nice for a hot drink and a sit down.

Not many sandwiches etc. To choose from because of a failed delivery but what I had tasted good

Fresh food and had plenty of choice of cakes. No crispy cakes though. Staff were polite and helpful. Plenty of seats free

Pleasant service and nice products but there were a few tables with empties just sat there and the shop staff weren't that busy, so we cleared a table anyway and sat down. Most of the empties were still there when we left. Could try harder to keep the tables clean and clear.

Nice selection of coffee teas and cakes and very nice counter staff

One of the best Costa coffee yet good service & nice Design

Great coffee, friendly staff, superb service.

Enjoyed a lovely frappe, mango bubble, nice friendly staff, good service

Usual Costa place, clean and tidy inside. Nice coffee and cinnamon cake.

I was in search of a Large, Hot, Black coffee. I happened upon this establishment after hearing good reviews. When I arrived at the till, I was greeted by a tall, well-built, young man who politely took my order. After a very brief wait, he provided the drink to me, and I was on my way. I could tell that this beverage was made with passion - I will be returning!

Clean and pleasant atmosphere. Food great; but limited choice. Staff friendly; have been there on several occasions.

went in today for a mint choc chip with cream frostino. took around 15 minutes because there was only 2 staff and both getting lost in their orders. walked out fine tried it and it deserved to go in the bin just tastes like water cant even taste the mint.

Best coffee going, you always get great service from staff and great food.

Costa at its best smashing little cafe. Staff very helpful also.

I find it's down to whom makes the coffee,in costas.

Sometimes hit and miss with decaffeinated, but this one was spot on.

Would have given 5 stars. But they didnt have skimmed milk.

Slow service, but coffees was ok

Like the majority of Big Chains , over priced but business rates must be horrific in this location

thank you for making me a frostino every day

Drinks were fine. Toilets were untidy.

This place has gone down the pan massively. Used to be fabulous but think there’s been a change about with the staff which quite frankly are shocking. Especially the blonde woman, so rude and looks like she just doesn’t want to be there . Feels like she’s doing you a massive favour and just all round a bit odd. Been a number of times and she’s just shouting orders at other staff members whilst ignoring the massive line of customers waiting to order. Switched to Cafe Nero round the corner now!

I’ve been in this costa before and found a girl that has served me a few times a bit odd. When I ask for a regular (more use to this term in other coffee shops), she’ll say “do you mean medium?” in a really arsey tone. Well obviously hun. If you think regular means large then you need to get back to some sort of education. I can cope with that, but today I went in and a blonde girl that prepared mine and my friends coffee was just very weird and rude. She left mine and my friends drinks on the side without saying they were for us, so we waited, as she was shouting out for everyone else. After a couple of mins of realising no one was collecting them, I calmly and normally asked “are they our hot chocolates?”’and this blonde girl said “yeah”, so I said “which is which because one is made with almond milk?”. She huffed at me and said “ermmmm the one on the right has almond milk”, not very reassuringly and then turned to her colleague and shook her head saying “I hate this job”. I wasn’t rude to her in the slightest. I simply asked which was my drink, as I don’t fancy guessing and trying my mates when there’s Covid about. I understand it’s stressful at the min, but there’s absolutely no need to be rude to another person who isn’t in any way rude to you. If politely asking “which is my drink?” gets you that upset, then god help you when you have an actual problem. I’ll stick to cafe Nero next time and will advise others to as well.

Will not be returning . The coffee is adequate to be fair but we can get that in a lot of places ....what I don't usually get with my coffee is the rude attitude and bizarre explanation for the pricing policy ? My question simply was ...''Why are the take out prices for cakes etc more expensive than the eat in ?'' (even though in lockdown there is no eat in) In my experience take out is always cheaper. The answer was ....''its the tax on the paper bag'' ....with all due respect ...that's nonsense !

Found lots of space with social Distancing meaning less tables Excellent menu but most of all great staff who provided service with a smile must be the best Costa coffee for miles Thankyou the staff should feel proud their good service was noted

Staff were unpleasant and rude. Would never return, actually had to walk out before even ordering the coffee- to put it into context. Do not recommend this costa.

Disappointing. Extremely rude staff. Regular customer at Costa all over the country but this is the worst I’ve been in. Avoid

The whole cafe was untidy and somewhat dirty, uncleared tables, scruffy staff. Worst of all was the toilets, stinking and filthy

A great fan of the Costa brand and have enjoyed their wares all across the country. The usual high standard of coffee and cake here and a warm approach and attitude from staff but, oh dear, the windows were so dirty as to make viewing into or out of the shop very difficult. Was the window - cleaner ill or on holiday or on strike? Whatever the reason it had been several days since his last visit and the overall appearance let down the whole establishment.

costa coffee as you would expect. One of the better stores. car park at the front, with M&S food next door. friendly staff.

This is our local coffee stop, perfectly located after our shopping trips to M., & S. Love their coffees & mocha too. Nice feel about the place for a break & relax, catch-up, chat. Good coffees & tempting cakes too. We are regulars, enjoy Costas !

there where only 2 bad points the first is that the staff do not bring out the food to where you are sitting the second is that some of the tables and fllor where filthy. apart from those 2 thing everything else was ok the staff where polite.

Called I n 7.50 am freindly very quick & there were several people in front of me but as soon as the chap stopped taking orders he shot to the coffee machine to help out, lovely coffee as usual loads of food available.

Called in on Saturday morning to meet up with family.Service was the worst I have experienced at a Costa. People were coming in and leaving straight away once they saw the queue. Once you had survived the queue, you were served by staff that you could tell were not happy to be there. The chaos and mess behind the counter really made you question the hygiene of the place.In terms of the toilets, the smaller of the two was filthy. The floor was dirty; the actual toilet was covered in a layer of god only knows what and the sink was filthy too - really poor standards.We have visited this Costa on numerous occasions. Following our most recent visit, we will be taking our service elsewhere.

Early Saturday. We would expect the 'A' Team on ! No chance - more like the Z Team ! Service so slow the queue was out the door. Many people leaving in discontent before getting to order. Those who waited it out are faced with FILTHY tables, chairs and floor. Most tables not cleared by staff, let alone wiped down, as they became available. The manager and his staff would not survive in a city or motorway costa. Totally Inept !!! Long time loyal Costa customer - changing allegiance in Lytham !

Called into Costa on the way home for a takeaway tea and to use the facilities. The unisex toilet was absolutely disgusting. It was dirty. The floor was wet and it strongly snelt of stale urine.i had to hold my breath it was so bad. The large tea was weak and tasteless. Very disapointing considering its a chain and i wont be returning.

On a Saturday morning relaxation and Costa just down from work this was a perfect people watching coffee shop. A lovely strong Americano. It looks like they were set for a busy one. With a few members of staff on duty, but tables could have needed a bit if a wipe. Not worth marking them down for it as overall it was a pleasant stop.

great cup of coffee as always.....friendly service and smiling staff....the place was very clean compared to another well known coffee chain.......

Close to M&S food shop so very handy whilst shopping Standard Costa fare with friendly staff I don’t drink coffee but my husband enjoys Costa’s Americano

Convenient for the Travelodge with dog friendly tables on the pavement as well as indoors. Standard Costa Fayre.

Good atmosphere in this Costa venue and of course usual quality of food and drink which we love! The seats are comfortable as well

Good sized coffee, only let down is Costa coffees ridiculously small handles on their mugs though this is the company not this stores fault. GREAT team friendly and welcoming.

Could be updated, we regularly used to go to Costa but have found recently that nero is a nicer and cleaner place to visit. More often the not you have to clean your own table in Costa even though there is always plenty of staff around. Will always like Costa as the cover is nice and the staff are always particularly nice in this Costa.

I like visiting Costa Coffee’s as there coffee is lovely and I can usually guarantee a pleasant experience. This was no exception, the service was good and quick and my coffee was excellent.

Always friendly and helpful staff . Good range of cakes and sandwiches .It is usually clean and can find a table when busy. It is good that no dogs appear to go in the coffee shop whilst I have visited unlike many other coffee shops in Lytham.Visit regularly and is always good .

By Far one of the better costas around. Always spotless, staff are always happy and polite and helpful. Counter always stocked nicely. Spotlessly clean , even the toilets. Try and visit 3 times per week and never been unhappy yet.

Tend to try and avoid places like Costa in favour of supporting smaller independent cafes. However, nowhere else was particularly open when I visited St Anne's at nearing 4pm. I was really surprised by the cheery service from the cafe manager and the lovely coffee. The decaf cappuccino was hot, the perfect strength and with a lovely froth. Well done!

Deceided I needed a coffee, so in I when. The service ws great and the coffee hot and tasty. But when I when to sit where was a person who engaged in a very loud voice and was rdue on the phone to who ever he was talking with. This phone call when on for 15 minutes, in the end I got up and left. The person was having difficulties with life and has no reflection on the restaurant, but nobody wanted to approach him due to what could happen. One day I will return and have a good experience.

Enoyed coffee and hot chocolate with cakes and toasties. The staff are very friendly with prompt service and always clean tables. Adequate toilet/ washroom facilities. Not seen any dogs in here (thank fully) unlike other coffee shops in Lytham. Visit regularly when shopping in Lytham.

I drink in a Costa almost every day. This visit was not great as the coffee was “off”. Unusually bitter and not very nice at all. I did mention it to the manager before we left and he was understandably disappointed and offered to redo it but by then the others in the party were ready to leave. A shame as the coffee is usually excellent. The tea was fine though. I think I just got a bad mix this time.

I visit here a lot! I meet with friends but also take my daughter, there's quite a few vegan options and I always 100% of the time receive amazing customer service!I have a soya flat white, and my daughter a soya baby chino sometimes with caramel, drinks are always prepared to a high standard.This isn't just another corporate coffee house, you received a friendly and warm welcome, staff are chatty and are clearly a close team, I always have questions about new products and if they are dairy free ect, instead of the allergy book being thrown at me, staff take the time to lookup give me the correct information. My daughter loves watching the drinks being made and having a chat with everyone, I have found in busy places my daughter gets dismissed, but she's treated as a good customer and that's really lovely!!Yes the drinks are great and the snacks especially now near Christmas (Christmas slice and mince pies!!!) but we repeatedly return due to the serviceCan't rate highly enough!

we stayed in the Travel Lodge and were catered for at breakfast by brilliant friendly staff first thing in the morning and greeted with smiles and friendliness - not often seen these days :( Thankyou staff at Costa xx

ticked it's boxes but nothing was really right. Would have been warmer and more cuddly if i was served by an owner and his or her family instead of minimum wage workers so that i felt my pounds were going to some good rather than an abyss of off shore tax haven or innovative tax avoidance scheme like investing in art and movies that i constantly read about. i usually avoid these outlets in favour of family businesses, their coffee tastes better, is less pretentious and they do genuinely care and aren't faceless peolpe like richard baker. Incidentally if you dont know he is the ceo of Whitbred, the beer people yes thats right. He owns costa and whitbred and if you are still with me, Premier inn. Exactly? what does he know about coffee that an actual real owner doesn't.

Usual costa experience, clean good staff and good coffee. My daughter loves their hot chocolate with marshmallows and cream on top.

I think that most coffee shops think that it's ok for the customers to clear their tables before they buy there drinks. No it's the staff,rant over. Untidy tables and a visit to the toilet dirty no hand wash,poor. Costa need to employ more staff or maybe check there place of work

Lovely coffee, loads of space which was nice and quite. Found it a bit chilly with the air conditioning on, could have been a bit warmer.

Called into local M & S shop and Nipped In Costa for a quick coffee, nice premises and a good hot Cappuccino. Staff were quick to serve and have a chat.

Very similar to almost every Costa we have been to so no surprises and lived up to expectations. Bit of a queue but only had to wait 10 minutes or so to order. If you're a dog lover there are normally a few to be seen outside, there's a vets next door.

Very long wait to be served,no saucers,no long spoons (told to use a knife ) coffee flat and watery,choc twist stale.

Met a friend for morning coffee. Pleasant service if somewhat slow. One of the best coffees around though. Great to sit with a coffee in the window and watch the world go by.

I like the Costa brand as I find it reliable and the coffee pleasant to drink. Staff here are warm and welcoming, tables cleared quickly and usual food items seem quite well stocked, rarely run out.

Nice coffee good service highly recommend this Costa. Lovely and clean a lot of room not to busy. The ladies serving were polite and helpful. Best soya mocha delicious.

Just arrived and needed a nice refreshment,the staff were very nice and smiling and very efficent,enjoyed the coffee

lovely staff , Nice clean and lovely food on offer too. we love Costa this was a nice one to stop at

Come in here regularly for breakfast . Staff always very friendly I can read the paper and enjoy my coffee in lovely clean spacious surroundings

Cold and weak drinks, third visit and the same. Should really learn. The shop it's self is ok and typical Costa just need to add More coffee.

Staff here always friendly and hard working, which means I enjoy visiting even when lots of tourists are visiting.

Pro:- Man bekommt eigentlich fast immer einen Platz- Das Angebot an Snacks und Kaffeespezialitäten ist sehr umfassend- Die Preise sind vergleichsweise gutContra:- Dreckige und gefährliche Kinderstühle ohne festen Mittelsteg- Wasserhahn auf Toilette kaputt- Wickeltisch vorhanden - allerdings ohne Unterlagen

Been here a few times, always busy, always a long wait but worth it as the coffee is delicious.... Definitely worth popping in for your coffee fix

Very little to distinguish this Costa from one of the many others that I hve used around the country. At least you know what to expect and the fare on offer provides no surprises.Staff were friendly, premises pleasant. Location a little out of the way.

Sat in the window watching the world go by it's a nice size place not to crowded as some cost as are and not noisey

Called in for a coffee mid morning and was pleased that the service was both friendly and quick, as the car park outside allows 10 minutes free parking before payment.The manager was ultra quick and very precise with the way he managed the coffee machine preparing numerous drinks.The shop was fairly busy and there was a good atmosphere there.

Visited with husband late afternoon with husband, wasn't overly busy, but not many tables available because there were trays and cups in most of the empty tables. From what I could see there looked to be only 2 or 3 staff so the tables were slow to be cleared. Getting our drinks wasn't too bad as I think we timed it right before the rush started. Drinks were nice and hot. Me being picky now.....in a hot chocolate I like the little small marsh mellows but I got the big ones that make it impossible to drink, not a big deal as the spoon you get helps fish them out, but that's just me being picky! Other than that, it's deceiving big, relaxing with cosey seats and cosey lights, people do spend a long time in here because it's relaxing and snug. Not easy to find if you don't know Lytham - if you're unsure of Lytham it's opposite stringers, just down from the Post Office and the bottom of the bridge at Lytham train station. Well worth a visit :)

popped in for the Mrs, was busy but nothing too dramatic but the staff seemed to be in a fluster and could not deliver in a timely manner. such a long wait for what should have been a simple pop and shop

Ordered a large black coffee to go with a cheese mushroom toastie, love costa coffee and the cute Christmas designs are a nice festive touch on the takeout cups - toastie was delicious packaging keeps it warm for quite a while so perfect for me when travelling with business. Nice friendly local costa, will continue coming here and highly recommend to eat/drink in or for takeouts it's a quick turnaround either way.

There was the usual Costa fare served here. Toasted paninis and coffee were our choice today. The staff were pleasant and efficient as expected of the chain. Nice warm hideaway from the chills of winter.

Good standard of food. Coffee/tea is of the usual Costa standard. Staff are very cheerful and polite. Lots of comfortable seating and tables cleared away quickly when vacated. Always busy popular with visitors and locals alike. Would always choose this coffee shop over the other large chain coffee shop near by.

I do not usually review Costas as their coffee/cakes etc are all first class wherever you go. However, calling here on Sunday 9 October the coffee shop was packed but the staff were brilliant trying to get people seated and the tables cleared and all with a smile which makes waiting more of a pleasure than a chore.