Costa Coffee in Kettering

Just went in for an Americano, friendly staff, good service and pleasant seating area.

Really lovely lady behind the counter super friendly and helpful. Thanks so much, needs a promotion

Couldn’t help but post this. Such a lovely happy 😃 friendly lady serving even though it was just after 8am. Was too early for an appointment and stopped off for a coffee. A great start to the day. 30/5/24

Really nice Costa, know how to make a good coffee, friendly staff, fairly quiet on a Sunday, peaceful, relaxed.

OK, so I know that costa is costa. It's the same everywhere but I'm taking time to give a review because of an outstanding member of staff here. Eliska has served us a few times and been incredibly personable. She's interacted with our 2 year old daughter and left us all so impressed. It's the little details that make this Costa great. Thanks Eliska.

i don’t remember her name but the lady that’s served me the past few times is so lovely she makes my day every time i go in there. my coffees are always perfect when she makes them no matter what drink i order. she’s always so kind and friendly today she put an extra gingerbread man on my latte which was just really cute ☺️ my favourite place to go get a drink.

For the attention of Angela, the presumably absent manager. Really terrible experience at this Costa (Saturday 2.12.23). Walked in at 16:00 or so, and ordered a hot choc which was given to me in a to-go cup (not what I ordered but wasn't going to make a fuss over the cup type). They had already barricaded off a section for cleaning which surprised me since there was still 1.5hours of service. I sat down on a comfy chair outside of the barricaded area, and it was clear that the employee was pissed I sat there. She then barricaded me into this section so no one else could sit in my vicinity. She continued to clean loudly and inappropriately at my elbow, putting chairs on the table even though it was not even 16:30 (they close at 17:30). I stubbornly ignored her and kept reading my book even though she was pressuring me, making me feel openly unwelcome and putting me on edge. At 17:15 they turned the music off, started talking to each other loudly and counting the money. At 17:22 she lied to me telling me they close in two minutes. I told her I would leave at half past. On my way out I asked the name of the manager. I have worked as a waitress in a restaurant and it is unheard of to start closing the place down an hour and a half early. Even having to clean up after 17:30 when the place officially closes, is very reasonable. I had many a night when customers were still at the restaurant at midnight even though the kitchen closed at 10pm. I had to stay behind after those guests left and clean eith our team until 00:45. You cannot tell me that this coffee-shop job is a hard gig and as a customer I refute that I overstayed my welcome. Costa Coffee needs to seriously reconsider their employees and customer service at this branch as they have the brand image to consider and be held accountable to. You have lost me as a customer.

Sally Assistance Hound and I were well looked after here. I haven't given Costa another penny since I gave them the opportunity to rectify the loyalty points they knicked from me; they didn't even bother to reply, let alone fix the issue? From the 1st of August 2023 the Costa company has changed the system to buy 10 (beans) and get 1 drink free from buy 8 (beans) and get 1 drink free. In the process they stole any free beans that you had accumulated at midnight on the 31st July. In my case they also stole from me a free drink I had legitimately earned. I mentioned this in the Costa and the poor bloke working behind the till said "I know. I am sorry. But it wasn't me it was the company! So loads of people are in the same boat and have been complaining to him... Yet another greedy corporation; shame on you! It used to be a clean establishment, serving tasty and drinks (all with expensive prices) which were served by friendly staff... Some of the customers can be obnoxious however and I was screamed at by some witches, several different times, for apparently stealing their seats or having a dog inside a food establishment. (Some mothers do have 'em; brought up in a gutter it seems!) The Costa staff defended me however and were very apologetic.

I came to Costa Coffee in Kettering today 22/08/2023 at 10.30am with my business client to have a coffee, I have been badly served by a staff, she wasn't helpful but very moody and when I order for second coffee and asked for her Wi-Fi, she didn't want to give to me. I Hope the manage of Costa give the staff a training before present the Brand.

Fantastic crew on duty this morning at 9.30. Quick, chatty, really friendly and efficient team who had time for every single customer they served. Great job. Lovely coffee and tasty toastie to start my day!!!

Not impressed with this costa in Kettering Town, person serving very abrupt, the latte wasn't that great, the teabag thrown in a glass tall cup, and a small pot of water. Another girl seemed to be the general dogsbody and doing at lot of the work, and then to start hoovering while the shop is half full, was somewhat surprising. Don't think we will be visiting this costa again. Coffee with a snarl isn't our thing

Why do the staff feel it's okay to close off part of the store 90 minutes before the closing time indicated on the door? It's very annoying to have staff vacuuming around you when you're trying to enjoy an afternoon cuppa.

I went to buy a drink and some food but there was only one person working. Waiting can be long. I went to bewitched and got served.

Great cup off latta coffee ☕️ and cake rocky Road 😋

Went to get a drink and a couple of toasties after a hospital visit ' sorry you can't have those we close in 20 min but u can take them home and heat them up" Really helpful !!! Not !!

Very pleasant service with a smile from Angela and Eliska. Nice coffee.

Lovely Costa, solid coffee, good service!! We are regulars there!!

Tidy place, knowledgeable barista.

Staff were great and the coffee was excellent but very expensive.

New starter Natalia - lovely waitress :)

Only down side atm is that it is limited in seating space due to other coffee shop being closed

Very friendly staff. Great service

A very rude person called Josh. I asked why I paid £4 for a mocha while it says £3.5 on the board. He raised his voice and tried to patronise me. I wouldn't take it. Very rude unprofessional person. The problem he evenl called himself the store manager!! I was reflecting on that and wondered if it was due to my race and colour? Maybe!

Great coffee, friendly service.

Pleace is right in town center, it has one view on a side street and another one on main street of the city centre Coffe options are various and you can add cream and syrups on any of them Price is good too Friendly Staff ⭐⭐⭐⭐⭐

Your staff should be dbs checked

Nobody wants to be served by a man who touches kids.

Need to check staffs past criminal history and not employ s*x offenders and p*dofiles.

Should DBS staff, known offender working in this venue puts customers and staff at risk

Service is fine, but coffee/drinks aren't good. Wouldn't recommend. No fault of staff.

Costa coffee nice as always. Service was quick.

Кофе не очень вкусный, я люблю Латэ,а здесь только молоко на вкус....Всегда плохо пахнет в этом заведение...

Always friendly staff and always busy. When visiting today there was a long queue and only one member of staff working. Young girl was rushing around like crazy trying to prepare orders for delivery drivers to take whilst also apologising to customers for the wait. We still had friendly service and great coffee. 5 Star :)

Costa. Always 5 stars. Standard.

As you would expect, good coffee, great service, clean and tidy. A little bit pricey.

Big fan of Costa anyway. Clean and not too long to wait in the queue

Coffee always delicious but they do tea too. Salted caramel brownie worth a try too.

A very rude young ladey. I think the staff need to be educated how to be polite and use their common sense. I don't know if young people here get any training in interpersonal communication. Surely, they need it.

EXCELLENT, I WAS ABLE TO TAKE MY MOBILITY SCOOTER IN THERE QUITE COMFORTABLY.

Nice place for a good coffee, Clean and friendly

Excellent coffees, lovely surroundings, efficient staff

Pleasant place to relax with coffee and cake. But don't know why they didn't have any saucers

3 staff members serving & making drinks who didn't seem to be well trained, making a lot of mistakes on people's orders whilst I was waiting, and even seemed to not fully know their menu items. Drinks were not great either. Please spend more time training your staff to a better level of proficiency

Really friendly staff, honest, good service. Small branch but ideally located for town, etc. Good opening hours

I love this Costa! Both the Irish gentleman and the blonde haired gentleman work so hard during recent times (Covid) They always been so busy yet they provide an amazing service & you forget you’ve been waiting. Real credit to the company. Also outside seating is lovely and away from main high street so a little privacy. Also love my morning treat here.

The staff seemed harried and were not particularly pleasant to deal with. The first order we requested was out of stock (despite the click and collect app saying otherwise) and when we eventually received the order, it was pretty dreadful. There was no balance between the flavours, and the coffee itself was subpar. If you’re looking for good coffee and nicer staff, there are many better places in Kettering worth your money.

Very helpful people and friendly

Great coffee as usual but some of the staff are not great and take a long time to take your order.

This place is a joke over friendly staff never got any hot food

Perkiest member of staff on drive through! Top effort chap!

Glad to see it still open for takeaways

Allways pop in for my fav coffee. Nice staff very helpfull.Clean, tidy and a perfect place to enjoy a hot drink.

Friendly and helpful staff. Good place to spend an hour or so

Good service, helpful and friendly

Great welcome from the guy behind counter. Took my order and prepared it with care. Plenty of tables available and they were regularly cleaned. No complaints. All good from me. Thanks Costa for a lovely mocha and toastie.

Great coffee, good service nice place to sit and relax.

I visited this Costa yesterday with my friend to stay in, the young lad that served me was so lovely! Very friendly and made sure we had everything we needed!

Had a wonderful time here, coffee expertly made and atmosphere is relaxed and friendly! Kudos to Ian who served me thank you very much for making me smile!

A lovely shop with nice atmosphere and friendly staff. The coffee and cakes are delicious. Very clean and well kept.

Nice location (town centre) Can be crowded sometimes. Friendly staff and good service. I like how you can sit inside next to the window and have a good view of the shops (what's left of them anyway). In the summer is nice to sit outside on their small terrace that they share with the next coffee shop.

Staff fantastic. I got logged out of my Costa card on my phone and I tried 3 times to get on it. Generous staff member gave me a latte and I had a lemon tart. Yummy!

Of the 2 Costa coffee shops l find this one very slightly better clean tidy and friendly staff

It's very friendly atmosphere great lacto latte really good and cakes mmmm all the staff brilliant

Empty, with half price cakes staff very friendly and very knowledgeable about the products.

Staff were helpful and chatty, the shop was clean and tidy, very warm which was lovely in this cold weather. Black Forest hot chocolate was delicious!

Excellent customer service Very friendly staff .

As always wonderful coffee Better service when it's not busy

Staff was lovey very hefull fab coffee lovey

Queued a long time but had a nice latte

Excellent as always, even gave my Dog a bowl of water...enjoying the sun on the deck

Always amazingly stuffy sweaty and dirty. It’s a pretty average franchised Costa coffee shop. Always a bit hit and miss on service, cleanliness and atmosphere. The plus points are that it’s open later on Sunday than the other shops (to 6 I think). Coffee is ok but not great. Food is sandwiches and toasted sandwiches Cake and coffee are what they are about really. Decor is standard Costa coffee style, so plenty of browns, greys and black but they do have big windows so not too dim.

A very good coffee and choice of food, pleasant staff.

Great coffee just feel bad about people lone working. Makes the line slow and sometimes ruins the taste as it's rushed.

Coffee was very poor. Poured out into the glasses like a barman would pour slops into a bucket. No care. No finesse. I drink the Winter Roast. Very weak. Virtually no taste. The cakes shelf was virtually empty. We always have problems at this Costa. It's always 50/50 whether you get a decent drink.

They do really nice drinks & biscuits also can get points if you have a Costa Card

I much prefer costa than other coffee chains the coffee taste good and the staff are always friendly but I do have concerns about them little cloths that they keep cleaning the milk spout with they really cannot be hygienic?

Kettering high St don't allow people with McDonald's in the premises it stinks !!

Consistent and many options. Staff well trained and efficient. Pricing high.

Good coffee and reasonably fast service, but it feels more corporate than some smaller chains and the prices seem a bit high, but that is to be expected of any high Street Cafe.

Its a Costa it sells coffee nuff said

Fire people for getting pregnant....

The Latte tasted alright but was not prepared in the correct (barista) way. A pre-manufactured little pod was opened and poured into milk. One would expect a bit more of a big name. Atmosphere is good.

Great coffee great service please keep the same staff and stop moving them to other shops it's the staff here that makes me keep coming back they are so helpful to me as I find it difficult to get in and out with my wheelchair

We must be spoilt at Glenrothes branch, we find wherever we go outside of Glenrothes the service is slow, coffee is still great but service is also key.

Great. It is good to see so many people employed as a result of Costa Coffee. Handy for peaceful reading and working.

I have only been a couple of times to get a takeaway drink and I have always found the service to be very friendly and welcoming. I’ve just never been a big fan of the food they do at Costa unfortunately.

Nice hot drinks! Can do with a few more different cakes.just the norm on that.

Staff are helpful and friendly and will always help if they can

Overpriced, but its costa so its expected

The staff are very nice we'll trained and very welcoming

Coffee was acceptable but the staff were very nice and quick

This is a really friendly coffee shop yet the staff are professionally and efficient. Enjoyed my visit and will definitely return. Highly recommended.

I am usually a big fan of Costa, their drinks are great and the staff are always super,helpful but earlier today, at Kingston Costa, we went in, not busy as always, quite calm,2 staff at the counter, one cleaning up and the other charming as he was preparing a drink. We stood for a few seconds waiting to be served, he saw us asked his colleague to serve us but she was very arrogant and insisted he served and went on to say “if you were alone, you’d serve and make the drink!” We found that quite rude, she then reluctantly came round and took our order, he then prepared the drink for us, Lovely guy, he took in his stride and served us well Overall costa is brilliant!!!!

I looove your coffee and i am missing it sooo much :x loving spending my time there. Lovely stuff, lovely place

Great atmosphere, music and coffee latte

Lovely place. Staff very friendly and obliging. Place is immaculate ....all down to an efficient manager who deploys staff efficiently and fairly. Any criticisms ???? Not at all.......just keep smiling everyone !!!

Very slow service they eventually got there next time I am going to try bewitched next door

Always my best place to go. Thanks guys.

Twice now in as many weeks ive visited here amd each time have had to wait a long time for a drink. First time i left,second i perservered but still a long wait. Coffee was pleasant enough, staff did apologise about delay but not really the timely service id expect from this coffee house.

Always happy to be in Costa. Friendly staff and great coffee