Costa Coffee in South Lakeland

The staff here are amazing. They are friendly and helpful. I have been coming here for a while and have to say they work very hard at this branch as there is usually only 1 member of staff working on their own doing everything which even when super busy they still keep smiling.

Served by Alex this morning who was the loveliest barista ever! Smiles Chats and generally interested in us and our day, in complete contrast to the bus driver who was surly and rude! Well done Costa on your staff!

Very disappointed, toilet facilities in a mess, service poor, tables not cleaned, sadly one to avoid

Lovely friendly chap called Alex served me this morning. Great coffee and in a great location. Always call in here when I’m holiday.

Been in Costa today, 8th August. I just want to say how brilliant the man did who was serving. He was on his own and had a big queue. He was smiley throughout and made sure he acknowledged the queue and he got through everyone quickly and efficiently. I hope he is appreciated by Costa as he should be.

Staff are lovely and did a great job despite being obviously very understaffed!

Terrible Costa. The staff had absolutely no idea on how to make any of the drinks correctly, and served us both the incorrect order. There were no takeout cups available so our iced drinks were served in paper cups that were half the size that they were meant to be. Both of the drinks tasted old which I am certain was because of the milk. This Costa is also extremely dark and dingy. Avoid.

Used to go in in a regular basis, but was meet by a member of staff tellinge they are closed for lunch I will not be goin back and the other people outside where just as surprised

I'm a local and often pop in for a skinny latte and sometimes a half price cake if later in the day. Full marks for the barista today for having to deal with an annoying coffeew*nker who rudely pushed in front of me and another guy to whine on about incorrect emulsification of milk in his latte (for goodness sake get a life mate). The guy behind me gave up and left, losing them a customer. I had to wait until this was sorted before I could order my usual , with the aforementioned rude, whining coffees*nker refusing to yield to my impatient, piercing glare. It looks like this guy gave them a bad review so I felt inspired to redress the balance. Well done barista, it can't be easy dealing with self obsessed idiots. My latte was perfectly fine by the way.

After seeing other reviews from a year ago I can now tell you this is an excellent Costa! Very friendly staff, quick service and the best coffee! 👌👍

the man was horrible and had an awful attitude and a ego the size of the effiel tower. Asked for soya milk but did not recienve so I have broke out in a rash. Thanks a lot

Came into Costa for a drink while on a trip to Ambleside with my partner. Can honestly say very disappointed. Not with the coffee.... but the staff! There was a "store manager" ... cone back to that shortly and a lovely waitress. She was smiley, pleasant, curious, polite and hard working. The "store manager" however and no pun intended had a face that could turn milk! No courtesy, no politeness just no people skills. Was a massive disappointment and needs to learn some "people" skills.

Lovely staff, Sam and Holly are a good laugh and keep up with the huge queues even with only 2 of them in! Allowed us to sit and draw all afternoon with good vibes.

went today for a coffee, was served by holly and sam, excellent customer service staff are lovely and very talkative. had a great experience :)

Massive que - a bank holiday and oy one person serving and indeed working in what is a large Costa. Attempted to order bubble tea to be informed they were still awaiting mango. They the barista proceed to follow an instruction manual to make the bubble tea drinks.

Had the pleasure of being in the store and served by Helen. Charming, cheery and helpful.....was working her socks off too, and made some great drinks.

It's a Costa coffee shop! It's one of few places to get a drink early morning in Ambleside.

Had caramel lattes as usual, not many people in so sat inside.

Don't normally review on Costa however on this occasion i had to post the above and beyond customer care given as the staff had hand decorated some takeaway cups.

The server wasn't clear on my allergens. I was charged more for the drink i got and the music was horrible. it was also ridiculously expensive

Unfortunately I can only give Costa Ambleside 2 stars today. We frequent Costa shops all over the North West but were very disappointed with the wait for service, the toilet had no toilet paper, and we weren't allowed to bring our small dog in. Almost everywhere in the lakes, dogs are allowed. Also every other Costa we have been in there is a section for patrons, with dogs. A big shame, because my Vanilla Latte was gorgeous.

Only one server, a wonderful young man called Alex who managed to not keep anyone waiting, clear tables and have a friendly word with every customer. Well done Alex and Costa coffee.

It a beautiful shop it low staffed but they are lovely people they work very hard!

Visited June 2023, nice wee place with friendly staff

Bardzo mila obsluga, pyszna kawa i piekne miejsce

The table I sat at could do with jet wash....

Saturday 15th July At 14:30. Went in to grab a take away coffee on my work break and as I got to the door a rude member of staff approached me and said we are (f*) shut and then said I’ll break your (f*) cap if you want coffee. I found out that this person is a cover member of staff from Bowness but I can’t remember what his name was. I will never be setting a foot in either the Ambleside Costa or even the Bowness one ! This is no way to speak to customers and especially the locals like that!

Very good service, staff is friendly and quite funny. I’m not a local but they helped me find my way around by explaining it to me, would recommend for anyone in the area

He's at it again ..italian chap refused to give code to old lady because she refused to take off her hat ,she then heavily soiled herself

Closed at 4pm, really?!! I arrived at 4 looking forward to a coffee to be told they're closed. My local costa in Birkdale is open until 6pm. It opens 7am too. What's with the short opening hours in ambleside. Work shy bunch I guess.

Serving coffee only in takeaway cups as only 1 member of staff. Wth?! I ran a cafe single handedly taking orders, making and serving food and drinks for 6 weeks until I got some staff. 1 staff member can't make coffee in a china cup when they've just opened and only have 1 customer?? I can understand this policy at peak times, but seriously?? I also know a lot of people looking for work so what the heck is going on costa ambleside? If you can't staff this cafe and offer a proper service, not yo mention not abusing the environment with your takeaway cups, please close down, move out and give someone else a chance Snowflake central won't be back.

The Staff were so disrespectful, the drinks cost double that they normally would,they took ages taking small orders and were not cleaning jugs inbetween drinks, when the "Lady" messed up the drink I ordered she threw the cup in the sink and sighed loud. when l finally got my coffee it was stone cold, also the drink I ordered was just filled with caramel and cream barely any drink inside. they also used normal milk instead of skimmed,and they told me they weren't going to warm up the porridge because of "covid" yet none of the staff had a problem heating up anyone else's food.

We stayed in line for nearly 45 minutes jyst to order 3 drinks and to get one porridge. When we got to the front, we were told that they couldn't warm up the porridge due to "covid reasons", yet they were warming up toasties out of the packaging. I asked for a white hot chocolate and when she made a normal hot chocolate, I told her politely that she made the wrong one. The lady tutted at me, grabbed the cup and threw it in the sink. Not only that she never cleaned the milk jug the entire time we were there, leading us to have stomach problems due to the contamination of normal milk in the skimmed milk. All our drinks were overflowing and not even warm enough to enjoy. The milk was dried to the cup from other people drinking and the toilets were more dirty than the toilets in the woods. The staff kept on stopping everything just to talk to eachother for minutes on end and the whole service was incredibly chaotic. Never going back there again.

Called in for some take out coffees. Good staff and nice to have the option of Oatmilk. The staff seemed expert at what they were doing.

Called in today for a quick coffee and was served by a very friendly and helpful young man (can’t remember his name unfortunately). Several people in so a warm atmosphere but could actually hear a conversation too as it wasn’t too loud.

Lovely slice of ginger cake and a hot chocolate to relax after a walk across Troutbeck Hills to Ambleside

Great staff, Great coffee. What more do you need from a coffee shop

It's ok. It's a Costa. All much the same

Always get a warm welcome here by the staff. But they never seem to have any sandwiches or many cakes when I visit!

Great coffee as usual but my first time in a Costa that wasn't a service station since lockdown. So missing my fav bacon, brie,& cranberry panini but sausage toastie works just fine.

The only available toilet (the other was permanently locked) was in need of cleaning. Was told the table in the window with a laptop on it, surrounded by sofas "was a staff table cos they have no where else to sit" despite several ordinary tables and chairs being available. Come on Costa, customers first?

Just like to say thank you to Lauren who worked on her own on Boxing Day in the Ambleside shop. She had a smile on her face the whole time whilst serving a long line of people. Excellent customer service - she should get a bonus for working alone on such a busy day. A credit to your company

£7.20 for a hot choc seems very expensive and we stupidly ordered 4. £2 for a flake and £2 for a small squirt of cream, plus the hot chocolate. I think that will have to be our last Costa visit as we have a mortgage to pay.

Terrible service and not even that busy. People in the queue walking out they got sick of waiting so long.

Ordered mocha, received I don't know what. First time I've had to trow out cup in to bin.

Costa Coffee, great atmosphere, where I drink their tea, the coffee is great, but for me the tea is even better, and cheaper.

Whenever I go to Ambleside it is one of my favourite place to have a cup of coffee

Nice coffee. I'm sure they could drop the price a bit though.

Popped in here as wanted a quick coffee and hot chocolate before walking the The Waterfalls. Staff very friendly and nothing too much trouble. Drinks were lovely and hot .

staff were friendly and liked my guide dog

I know I went in for coffee but I had also hoped to pick up a piece of cake. Very limited choice. The initial order had to be remade as the person making the drink did not read the order. They could not take Costa e-cards. Not the usual experience I have from the Costa chain.

Excellent service very friendly staff and helpful.

It's Costa coffee not much more to say really but it's not one of the better ones. Coffee always seems weak and staff don't seem to listen when you order, as you have to keep repeating yourself for them to get an order of 2 coffee's correct.

Always efficient and enjoyable drink👍🙂

Lovely and clean and staff very efficient

Visited Ambleside costa coffee shop yesterday, the service was poor the coffee was luke warm. My husband's saucer had nearly as much coffee on it as was in his cup!.... the floor was dirty and hadn't been swept in a while, very very disappointed as this used to be a lovely coffee shop.

Had a nice coffee. Friendly staff.

Absolutely shocking service today, my elderly mother wanted a coffee and was asked to leave as she had her dog with her! I am disgusted by this service by costa as a lot of people have dogs and hers sadly has special needs! Disgusting!

Felt very covid secure and friendly staff too.

The usual quality. Service better than the usual on this visit. Felt more like an independent rather than a chain when asking the staff for help.

Painfully slow service. Too much chatting to customers when there's a long queue for service.

Excellent coffee as usual, very clean and tidy, well worth a visit in ambleside

Brilliant store with fantastic friendly staff

Popped in here twice whilst in Ambleside for a coffee as weather was bad with my wife. Really nice coffee and will get one for the road home when we leave.

Best Costa in St Annes. Not only great tasting coffee, But the most important is ,the sevice from the team of staff always cheerful and frienly.

Very clean Fast service Polite staff

Great coffee and cakes with a good outdoor seating location.

Friendly staff, but they don't wear masks at all

Nice staff and plenty seating area

Lovely coffee baristas seating and one coffee shop in the Lake District you will get a cup of coffee made to a standard and where seating is spacious and comfortable

Always try Costa if we go somewhere else x

Left home an hour early to come for a coffee with a friend, before work. Lights in, door open, staff in. " Not open till 9am" What?? From January 9am opening effectively means, " don't care about locals." We start work at 9am, so no longer able to enjoy a coffee before work. No where in Ambleside opens in winter at a reasonable time for locals. Even 8.30 would be better. Thanks for nothing Costa, you just lost regular morning customers.

Reailable consistency of goods provided

The only place open on Xmas Eve afternoon in Ambleside doing tea. A welcome warm up after a full day's fell walking in the mist and drizzle.

Great service even on a busy day. Thank you!

Visited about two weeks ago and although the staff are friendly, paying premium price for coffee that is served in a paper cup really is not expected. No choice offered, or any reason given, for having to drink out of these receptacles rather than a proper cup. There is a taste to them, and if you have to take away a coffee then that's OK you accept that. The newer paper cups are much thinner and unless you have the lid on when drinking, the sides do squeeze together and become unstable. Coffee and staff were OK, but cup and aftertaste certainly not, hence 2 stars.

Really pleasantly surprised with my visit earlier today! I usually like Costa anyway but the staff were so friendly and nothing was too much trouble! Thank you to all the staff and keep up the good work! 😊 I'll be back in the future x

Acabo de llegar a tomar un café rápido.Hubo un problema con el uso de la máquina de café, involucrando a un nuevo miembro del personal (creo). Sin embargo, todos se disculparon y fueron amables.El restaurante real era bastante cómodo, pero me sentí un poco descuidado y triste para mí.Yo uso una Costa local y el personal también es muy amable y agradable. ¡Quizás Costa tenga un buen sistema de entrenamiento o simplemente emplee personas agradables!

Aprecio que el café tenga que ser molido, espumoso con leche, etc. pero 2 miembros del personal, uno haciendo bebidas y una porción fue una broma. 3 personas frente a mí y para cuando me sirvieron, las dos personas detrás de mí se habían ido, pero todavía había 3 más esperando ser atendidas. Lo que habría ayudado era que la señora de la caja ayudara con las bebidas.

Breakdown problems, paper cups and slow service.

Friendly staff great cup of coffee

Friendly staff, very nice place to relax very clean

Chilling relaxing great service

Cafés grandes y buenos dulces solo un poco carito.

Este es uno de los buenos.Llamé un lunes húmedo por la mañana, antes de ir de compras y a mi alojamiento en otro lugar.Pedí mi bebida y pan tostado, para ser informado de que no hay tostadas marrones. No fue un factor decisivo, había sido un buen fin de semana de buen tiempo. A la espera de la entrega?Buena bebida, bien hecha.Esto parece ser una sucursal, que emplea mucho personal y tiene una buena dinámica de equipo. Lo que trae un servicio bueno, rápido y cortés.La limpieza fue buena. El lugar estaba limpio y bien mantenido.Costa puede ser impredecible. En esta ocasión, esto fue un éxito. Parece que lo están entendiendo aquí mismo.

Helpful and chatty staff with great coffee as always at a Costa in the heart of Ambleside 👍👍

What can i say - the blood in my veigns 🤣

All your usual Costa varieties on offer.

I really enjoy a cup of Costa coffee, probably my favourite brand and today was no different. However, as we had our dogs, sitting outside on their two scruffy tables surrounded by smokers somewhat spoiled the experience. As I say I love their coffee but the Ambleside franchise was meh.

Lovely coffee but could be a bit hotter.

Sticky tables, loud music, people coming in and out to only use toilet... This place needs a rethink!

Quiet, quick service. Great coffee as expected.

Big shout out to Mairi who went above and beyond to make a Costa Lite for me when she hadn't made one before. Many other Costa places won't make one! It was delicious. Thank you, Mairi

One of very few places open before 10 am in Ambleside Clean and friendly with plenty of indoor seating Outdoor seating

My boys and I were at the counter and I got charged a pound extra much dislike he was a proper gimp and dat and there were mad gang wars going on almost got shanked but slipped it and gave him a mad head but. Dead. #runlife #maddat # nothappy

Great coffee and service as usual

Just got in before the closed . Usual costs shop staff friendly

It's a Costa, just happens to be in a very nice part of the world, same coffee as always.

Visited here while on holiday in the lakes. Staff friendly and efficient. Large clean coffee shop. Will return when next in lakes

Nice and clean, staff were friendly and polite