Costa Coffee in Angus

Based on a visit today. Under staffed, no Wifi and card machine on the blink. On the positive side saved £5.70. Shop local !

First thing I noticed was floor was filthy when entering. Poor choice of gluten free, nothing except generic bars. The worst thing was the noise, musak and people shouting to each other over it. Also Montaigne non existent in the shop and no WiFi available.

The atmosphere is very calm, I liked the food, the only thing that was a little bad is that one of the employees was unfriendly

This is not one if the best Costa's but still try to support it. Why does it no longer have WiFi. It is the only Costa I visit that does not have this service and once inside normal mobile reception is poor.

Updated: 03/03/24 - Nice while it lasted. WiFi’s been out for a week now. Updated: 12/23 - They have WiFi again! 🥳 The staff are always great and their flat whites are always well made. I used to come here often to do some work, but it seems after a number of issues with their internet connection they’ve just given up and gotten rid of the wifi altogether. (Just been told it was cancelled). As the data signal is poor in this Costa the only real alternative in Forfar is Starbucks.

Tired looking place, in need of decoration and update. Staff are lazy and disinterested. Tables needed clearing and the floor had old napkins on it that the staff didn't pick up. Two big cups of tea for £5.20 should pay for better staff.

Only had 2 staff members. Unclean tables. Way too long to be served and extortionate prices

One of the best cafeteria in Dundee Expensive & delicious 😋 food

Place OK but the coffee wasn't! It tasted nothing like fresh coffee. Very little evidence of the M&S food which was supposedly on sale

Service and Coffee was excellent.

What can I say. Love a Costa Coffee

Lack of staff , shop showing signs of age getting very tatty . Main door was broken and wedged open

Staff helpful,branch seems to have problems with wi-fi for using Costa app

Enjoyed the quietness of the place and the atmosphere. The staff are friendly and knowledgeable, the place is always clean and welcoming. The staff are really good to chat with as well, they are very busy with getting the orders out but they speak to you all the while. I love the way they are friendly and welcoming and also the place is clean and friendly, and tidy.

Service a bit slow due to lack of staff

Best coffee around. Have always had a horrid experience with Starbucks. Always love the seasonal drinks (maple Hazel 🍁 has been best to date)

Let uscome in last minute very friendly

Very slow service. Making one single coffee at a time isn't the best way. Should be more efficient and multi tasking like all coffee shops do.

Friendly efficient staff and great coffee. Bigger than it looks from outside. Open 7 days. Great loyalty scheme.

Professional, polite and friendly staff happy to help those in need.

Have been going to this costa regularly since it has opened but lately it has become more disappointing, the only thing that keeps us going back is .My husband loves a costa coffee. Unfortunately even that is disappointing as the dishwasher has been broken for at least three months. (All food and drink is in takeaway containers)This is only one of the faults as there was no hot food available today some days toilets aren't working and the card machine frequently is out of order. This costa is a very poor relation to all others in the area and with some time and effort it could be a flagship branch. Most of the staff are polite and welcoming however the cleanliness of the place could also do with being improved as empty tables are often dirty.Please please can the repairs be made and the staff better supported to provide a standard of service which is available in your other places.

Pleasant space. I appreciated being able to sit and use my laptop for a couple of hours. However, couldn't get internet access with the free wifi. Most heinous was ordering a latte and getting a cappuccino. That's super disappointing.

Sridhar washer broken so take away cups only cleaner must also be broken as tables not wiped and floor a disgrace shameful

Nice staff, only gripe, no coconut milk which I know is a Costa problem at the moment so semi skimmed it is until further notice.

Great atmosphere and space at this Costa. Almost TARDIS like when you venture through to the rear seating area. All the usual fare.

Never got my free coffee today technology down had to pay for my coffee then girl making it put it in a paper cup they use for carry outs I informed her I was sitting in .the look she gave me could have turned me into stone.god she wasn't happy.wont be back.sorry but no way this is acceptable.

Great place Professional and kind staff

Costa us my kind of coffee- particularly flat white.

The coffee is good and it is a roomy coffee house but unfortunately that’s where it ends. The service this time was abrupt and unfriendly. The dirty table beside us was cleared but not wiped. There was very little choice of foodstuff and no decafe coffee. We have been a few times hoping that it would improve because it’s Costa but it’s not the case.

First time I have been in here, in fact it's the first time I have been into a Costa for over 2 years since I moved up here. Always get a great hot chocolate. This one was the after eight mint flavour, it is very tasty. The cafe was clean, warm and inviting, and very quiet. The usual test and trace was in place. Well worth a visit.

Wife had to go twice with hot chocolate as not hot enough eventually drank the third still not hot

Super friendly staff and very efficient and kind 🤗

Great friendly shop only problem was no decaff but hey these are the times we live in

Nice and quiet on a Tuesday morning. No free WiFi though

Not busy. Covid hand sanitizer at entrance.

Sells coffee and sandwiches. Was just OK.

Not very good at all service was very poor and taking a long time to serve customers also the assistant didnt believe me when I said that I had checked in so overall not very good

Good place for a cup of coffee or tea

The frozen fruit juice drinks are to die for really, really good 👍

I didnt realised you had to stand at a certain marking on the floor for social distance the staff member rudely told me to get back behind the marking . Then she countined to talk to the other staff member like I wasn't there .

Staff so rude here, not a hello or ‘I’ll be with you in a minute’ nothing! 2 staff members and me and one other customer in the shop, the other customer was served as I waited. I ordered 2 take away coffees and before I even finished ordering the drinks the man serving me started, never asked what size or if I wanted cream on top etc. Not a thank you or goodbye when I had my drinks. Won’t be back. No wonder the shop was dead despite the 50p drink deal that was on today.

Nice to get back to some normality

Great customer service and great coffee. So glad they have a takeaway service just now

It's a Costa if that's what you want. Nothing outstanding but hey it's there.

In costa everyday and cannot fault. Staff are all great and the main thing- can all make a great coffee!!

Came into Costa Forfar with a friend. On arrival there seemed to be a slower service than usual which was understandable due to the queue. Once seated we had noticed a lady had came in and sat in the sofa opposite us where she was waiting for someone arriving to meet her. One of your staff with long brown hair, came up and spoke (loudly enough for everyone to here her) and said to the lady “can you move over to the other table so we can let other people in” in a rude manner. The lady did move, informing the staff member that she was waiting on someone coming. The staff member could have kindly went up to the lady to ask her politely if she wouldn’t mind moving to another table as I’m sure the woman would have moved no problem. Not even a thank you to the lady for moving to a different table. This has played in my mind all day as if that had been me in the situation I would have felt embarrassed and humiliated. Maybe this staff member needs some extra training on customer service as the other staff members seemed well trained. Coffee was lovely.

Didn't stay long as too cold on top level - so much for a leisurely coffee on holiday

Use occasionally when in area, always ok

Brilliant as usual, so much better than Starbucks

Staff are alway friendly and the coffee is great as usual

Was in today to catch up with a friend, Never felt so uncomfortable in a place and I was paying to be there..😡 The girl who served me needs to be taught some manners and customer service skills. Her manner was awful, I know we are dealing with covid at the minute, but there is a nice way to ask for details and I don't think I need to give a reason why I'm meeting someone. When maken our coffes she gave up and told the other girl to do it while rolling her eyes. Not the reaction you expect from someone serving you. Coffee wasn't the warmest, certainly won't be rushing back or recommending this Costa. Think some training in basic manners is need Costa for your staff.

Generally nice people except a very bad tempered girl

Great service nice polite and tastey coffee and food xx

Excellent coffee shop and the staff are so hard working and friendly. Well done.

Fortunately the coffee was warmer than the staff and the interior warmer than the wet Scottish weather. The coffee was typical Costa and no issues. The toilets , if you can access by the narrow toilet door had loo paper all over the floor and could have done with being tidied up. Overall Ok for a quick coffee but could be better.

Friendly & relaxing. Good service.

Had takeaway ginger and cream latte, and a hot chocolate for my other half, loved them! Served promptly by friendly staff, overall great experience

Always prompt and friendly service from staff

I had a good experience here today ....staff are very pleasant and efficient.

I was in the Forfar coffee shop last week very clean and tidy, the staff were excellent. I left an expensive scarf and was in a panic I would never see it again as I live in Glasgow, It was found and it was send next day delivery to me. Thank so much. .

Quiet Sunday morning coffee with friends nothing better xx

Fantastic place to meet people and have great cuppa and to talk to the staff as well.

Clean and providing the usual fayre

Coffee not as hot as I like but panini good

Nice coffee and cakes. Smells of sour milk as you enter which is off putting. Tables a bit sticky and needing properly cleaned.

Coffee is delicious, cakes and pastries very expensive but otherwise great friendly staff, first choice for coffee.

A recent trip to catch up with a pal showed just how tasty the coffee is! I usually have a chai latté here because some places don't know how to make it tasty.

Perfect little bolt hole to relax and forget the world.

Usual type of establishment, bit like Macdonald's, one is not a lot different than the other, you either like it or you don't.

Ok. Still awaiting arrival of Starbucks in Forfar please come quickly!!

The coffee shop in Forfar is clean. Negative point regarding safety. There is a step up to enter toilet. No (MIND THE STEP) sign. My wife had a fall today.

Points taken off for not accepting amex and no WiFi

Over priced for a average coffee

Not the cleanest. And defo not allergy friendly. I pair of tongs to lift all the fresh cakes. And different milk going thru same machine.

Best coffee out great friendly staff nice way to start day sir in or take away

Very good service nice and friendly staff very clean

Amazeballs. As good as any other Costa.

It's OK. It's not the coffee that's the problem. If you order a cappuccino you get half a cup of coffee. I don't expect it to be filled to the top but even after the froth is added it is well below the top. The fact that costa is expensive I expect a decent sized coffee. The cakes and food selections are good. Cater for gluten free and vegans. Would be good to see Batista oat milk though. Soy milk is not good and some people can't have coconut milk.

Consistently good quality nice tasting coffee and tasty snacks. Moderately priced. A large comfortable seating area through the back. Can be very busy.

Big version of this coffee shop, plenty seating

Visit Costa regularly, often with a friend & our two children. It’s central & has the large comfy sofas which is about the only thing it has going for it. The staff here are absolutely terrible extremely miserable & rude. Not only are they lacking in the customer service department they have no fundamental manners, warmth or even a smile something you’d expect from someone working with the general public. Bringing the children in also seems to be an issue & frowned upon from staff, asking for anything seems to be an inconvenience eg cream & sauce on a latte. Their attitude is stinking & very off putting.

The only coffee stop in Forfar to get a halfway decent cappuccino to order

Customer service is really good and the baristas are friendly and polite. I have been here many times and enjoy going there. Also the opening hours are excellent compared to other cafés in the area. The class of drinks offered is great and I really recommend visiting 🙂

Standard Costa fare, you could be in any Costa cafe in the country, you know what you’re getting, same style, same menu, same taste.Not to say this is a bad thing, as you do always know you’re going to get a semi-decent latte but it would be nice if there was a wee bit of variation, other than, ‘sorry we haven’t got skimmed milk today’ that is.Food and drink is as expected, cafe is clean and warm, though rarely full of customers. Staff are friendly enough, could be more efficient but they may be new at the job so one can’t criticise. XSeverely overpriced for what you get, as is every Costa though, so don’t pop in for a cheap cuppie. I’m afraid, unless I was having a meeting, which I have done here in the past, I’d rather spend my money in one of the little local cafes than give money to a huge company.

Lovely latte and also decaf latte which my husband thoroughly enjoyed.

Clean comfortable service good pleasant staff chocolate tasty

At an early evening visit it was nice and quiet. Helpful friendly staff making for a pleasant visit

We visit costa Forfar regularly, that is going to stop. Staff lazy, tables left dirty whilst staff chit chat. Always get near a half cup of froth and constantly take it back for a top up. The manager in my opinion is very poor, never smiles, barely talks and a face like thunder constantly. Shame cause this Costa used to be good.

Costa so you get what you expect. As it SHOULD be.

Absolutely outstanding the Christmas coffees are lovely very clean very sociable staff and plenty room for my guide dog.

Good coffee. Queues can be big at times but otherwise a good place to go and read your tablet/paper

Staff not welcoming and possibly overworked but also a little lazy Unclean and many tables not cleared After 20 mins of being there still the tables weren’t cleared I like a costa but il avoid this one next time

Yet again this place has let us down.No bonfire spiced drinks! This was the whole point of our seasonal visit.Who was in charge of the ordering that they let stock get to the point there is none and then just laugh when we said we were disappointed that we would just have to have normal drinks.Wondered why it is getting quieter and quieter in here but perhaps this is a clue and see us losing our Costa if things don't improve after reading other reviews I have to agree with a lot of the negative feedback and don't see Costa trying to rectify things.

Its Costa. The coffee is great.

Actually really expensive to stop here. We only had a drinking as a drinking and cake would have been about 20 pounds for 4 people.

Popped in for a sit down cuppa. Met by 2 lady servers at the counter. (both rather sullen) A wee smile goes a long way. Coffee had a good enough taste though. It's fine if you want a drink and to take the weight off your feet

Hmmm. I usually have an Americano, but was parched so decided on a british pot of tea for one. Not too difficult. So I was given the teapot, but without a lid. No explanation, that’s it. Must have been the one and only teapot in the cafe.

Nothing spectular just a typical Costa coffee cafe. Coffee fine, premises clean, service ok. What more can you say about a Costa shop.

Called in for coffee and cake whilst in Forfar. Never been in a Costa before and thought it looked modern, bright and spacious. Quite a few customers spread out through the front and back but sadly a lot of un-cleared tables - not a good impression! Ordered 2 cappuccinos and 2 cakes - just under £10 - Sicilian lemon muffin very tasty but coffee lukewarm yet cup was warm - (possibly out of dishwasher!). Service was not with a smile! Would agree with a previous review that it needs someone with managerial experience to run the coffee shop efficiently and to focus on keeping it clean and tidy. On finishing coffee found paper(?) in bottom of cup - hoping this was possibly part of a filter. (Should have brought this to staff's attention but we were in a hurry). Would not hurry back.

I'm a huge coffee fan and love Costa but the Forfar branch is a disgrace. Tables are filthy we had a coffee there last weekend and the table was so dirty we used a wet wipe and it was black. The floor is covered in food and crumbs and dirty plates and cups piled up on tables. The place needs a shake up and someone to mange the place and give it a thorough deep clean it's a disgrace and I've been in many different costas. Service is slow too.