Costa Coffee in Hounslow

The attendant this morning treated me very badly and was very rude she seemed nervous, I don't know why I was the first customer.

Good place for hangout with friends . Best best meet friends for coffee ☕️

Anna is the best manager I have met across all costa coffee shop in london. She has brilliant customer service approach. She makes the best extra extra hot soya cortado. I only go to the shop if Anna is there. Very polite lady always smiling. Other managers especially the manager at 108 hounslow should learn from. Anna you are the best !

Always an excellent experience at this branch. Especially Daniel, Dhillon & Anna & Claudia. Wonderful team! I really enjoy meeting the whole team! They make a stroll down the high street, a plaasure!

Over priced coffee ☕ not the best coffee beans 🫘

Love Costa. Delicious food and cosy atmosphere.

To expensive its like £4for 250 ml water

I didn't ger any food. The seevice was fast and very good.

Great Staff.. Beautiful product top coffees.

Visited Costa Liverpool Street station. Good place to catch up , pocket friendly.

Requested a regular americano Decaff......preparing the coffee on a paper cup felt a cup with boiling water...and drop the caffe from the paper cup on...results, a boiling big cup of dark water...( worse that filter coffee) to hot to drink .So must wait ...but the noise is Unpleasant. I leave after 20 minutes with out be able to touch the coffee..still to hot and they charge allmost 4 £ for .the terrible experience

The coffee fappa ordered was awful full of ice their was no taste shameful service new staff are not trained or they have this actions according to know who the customer and the muffin was missing what a lose

Barrister was very very rude not only to me but everyone i think the owner need to be worry about her behaviour I'm frequent visitor but now will change my mind

lovely vibe here, we came here two days in a row, lovely staff member memorised our order immediately. 🫶🏻

poor service. only received the drinks not the food. then couldn't get a refund.

Very kind staff, I really like going there always delicious coffee

Nice atmosphere and staff good coffee and food.

Women in three ask me for ID for coffee not happy

Good bacon rolls, great coffee, stale croissant.

Nice location to have a sit on and enjoy a nice coffee.. Today comes and the first things staff asked how I can help you" No good manner, no good morning!! I'm very focused always in welcomes wich make a day better for many peope!! Serving coffe as "human machinerie" and a nowadays matter and and a bad things. Let's start always saying "hello how are you"!!

Good coffee, and a relaxing atmosphere.

Filthy & dirty with inattentive staff. Old torn furniture & chairs with leftover food littered across the floor! The staff had to be asked twice to confirm my order when collecting, which was made negligently as well with no cutlery for the dessert ordered or any toppings, sprinkles 9f cocoa powder on the drink! The pecan slice was as hard as a rock & literally be broken with two hand for it to be esible withno taste of pecans at all! Overall a horrible & very disappointing experience which was also mentioned to Costa almost a week ago in their survey - with no acknowledgement or reply of any sort!

Rude behavior from the staff. I bought 2 hot chocolate and the lady staff inside gave me a cold chocolate instead.... This is my first experience from costa... Extremely disappointed

store didn't even prepare my order until 45 mins after I ordered, waited an hour for three smoothies. Complete joke.

It's really sad to say.......coffee is just not worth it anymore, especially if you're having a milk alternative. I'm not visiting as regularly as I once did - I can't justify the cost. The availability of vegan options is hit and miss. The staff are brilliant but the cost is meh. It's a new year and obvs the cost of vegan options is just shocking.

Was in hounslow high street and it was very cold went for a coffee and cake to warm me up staff were very pleasant and very helpfull i will go again

Sono andata ieri mattina verso le 10:00 con mio figlio 22 Dicembre 2023, abbiamo preso 2 caffè, molto buono il caffè, barista capace e cortese. Purtroppo quando sono andata alla toilet era molto sporca quindi ho informato l’altra barista che era intenta ad aprire scatoli, ma questa nel rispondermi ha usato molta strafottenza e maleducazione, dicendo di dirlo all’altra che, poverina era alle prese a servire molti clienti, su mia insistenza che avevo deciso di non andarmene finché questa non mi avesse ascoltato, infatti lei molto contrariata dopo circa un quarto d’ora è intervenuta ha pulito anche se malamente. Sono 13 anni che frequento quel Costa, ma non ci andrò finché lì ci sarà quella barista.

I went to Costa in Hounslow high street in front of HSBC, I gave one start because it is not possible give them less, Alexandra,the coffee maestro should change job, but her college too, both of them should be fired, they are rude, doing faces to customers completely unacceptable behaviour if you work in customer service, as a Manager in same kind of business I will fire that two ladies in the moment, people like them only give bad name to the business and to the barista that do good job

I went to Costa today, December 12, 2023, at seven in the evening. I found workers who had no experience in making coffee. I also found that they were busy cleaning and raising the chairs above the table in 80% of the store, and there was no rest room, and dust began to spread throughout the place as a result of the use of a manual vacuum that is not even an electric one. Then I went outside and found all the tables with empty cups and a completely dirty place, so I left the place and went to another place. It was a very bad experience.

Love costa the food is fab the service is quick and helpful and plenty of seats easy 4 wheel chairs and hot drinks little bit expensive but worth it as could quality of drink and food

As always a nice cup of coffee perhaps could be a little hotter

Love to spend time with my husband here... Very good service. Great smell and taste of the coffee..

The delivery driver did not bother to knock on the door instead he left our order outside the door not even a tap nothing really not acceptable at all and the next time that I order I will make it clear on the notes to KNOCK on the door VERY Dissatisfied with the driver service . JCR.

Always 1 of my fave stores.stopped by for the returning maple hazelnut latte.did not disappoint

The two staff members are racist. The girl is using her phone to text instead of serving customers, and she is not paying attention. They don't want to serve me because I am Asian? The guy charged more than the price listed on the menu.

Always get a mocha from here. Amazing careful tho you wont sleep its strong!

It was a nice experience, particularly after having a bad on in Feltham one. Did not visit Costa for more than a year.

Being a vegetarian I got delivered a HAM AND Cheese tootsie!! This is absolutely ridiculous on top of that they were missing some items from my order! Will deffo not be ordering from here again!

actually very nice place to have a coffee

Rude staff, I asked for a peach ice tea with one pump of strawberry syrup and the lady completely ignored me. The lady with the black hair and overdone makeup with a attitude didn’t even want to be there, just get another job hun, giving dirty looks to all the customers. My ice tea tasted like straight up cold water with no peach taste and no strawberry flavouring, also the cup wasn’t even filled to the top. Completely ignored the instructions and clearly doesn’t give an f about the customers, only the money. What a waste of £3.40

All the girls are making an amazing team, they are focused on the customer happiness... Good job guys!

Very noisy for a thoughtful coffee...

Costa's is always good for a decaf skinny latte

Lovely coffee with amazing stuff . Bianca and Stefania are just brilliant

Food is cold and was meant to be breakfast it is now lunch

Perfect place to get work done… chill vibe , clean and quite.

Was knocking on my next-door neighbor's door. And the food was cold. Not a great service.

Unfortunately both coffees were cold and so was the ham and cheese toastie. Cold coffee reheated is yuk. And reheating a toastie makes it dry and like eating cardboard.

I recently visited this coffee shop the neighborhood and was pleasantly surprised by my experience. From the moment I walked in, the staff was welcoming and kind, greeting me with a smile and making me feel at ease. I was impressed by their excellent customer service, which was evident throughout my entire visit. The staff was also incredibly efficient and quick to serve, which was a great touch for someone like me who is always in a hurry. I appreciated that they were able to take my order promptly and had my coffee ready in no time at all. Despite the fast service, the staff was still friendly and accommodating, making sure that my coffee was made just the way I like it. Speaking of the coffee, it was decent and satisfying, hitting the spot for my caffeine fix. It wasn't the best coffee I've ever had, but it certainly wasn't bad either. It was a great complement to the warm and welcoming environment of the shop. Overall, I would definitely recommend this coffee shop to anyone looking for a quick, tasty cup of coffee served by a friendly and efficient staff. Their focus on customer service and speedy service is truly impressive, and it's a great spot to stop by for a quick pick-me-up or to catch up with friends.

Located on the High St, Hounslow, this place serves a decent cuppa. Impressively, the barista was cheerful and ready to make small changes to the coffee to the way I enjoyed it. Happy!

Costa Coffee Hounslow High Street is one of my Costa Coffee shops I always visit. Chai Latte and coffee Latte are my favourite hot drinks and I have one today as usual. My friends are with me today to have Coffee here and to chat a while.

I am changing the review from Clean to not clean, from fast service to slow service, and very kind staff to they can be better, unfortunately the shop don't deserve 5 stars anymore, not even 3.

The girl on the counter probably Polish was super rude.

It was my first morning coffee so maybe that's influencing my review but it was spectacular

Prompt & friend service. The Hot Chocolate there is my favourite.

I give 5 stars because I find there very friendly staff. Especially Patricia and Daniel very carefully staff with more attention to made the order properly. I will recommend to all my friends and I will invite to drink a lot of coffee. 😘😘😘

Amazing place and great atmosphere. Love the coffee and staff

I been to Costa today… this lady named Magda she was amazing .. her customer service was exceptional she was so kind and friendly thank you for great customer service .. well done

You delivered it hot and warm and followed to instrution properly amazing

Good place to meet up with friends, loved ones and meetings for decent coffee

Very rude staff and the manageress she is very rude there is no costumers service 0 if they will carryon like that business will go down

I’ve ordered a coffe at 7 am this morning and received it cold an 1 hr and a half later

Customer service zero! Cashier Terri doesn't evan know how to say hello to the female customers ! She is too comfortable up there and need to been given job chat .!Also she how to learn how to apply wipped cream to the chocolate. Disgusting!

Staff can be a bit more friendly. They r a bit biased towards ol customers

Good food and service. Tables and carpets were dirty and wallpaper peeling off walls so a bit run down.

My Mocha was spilt despite there being a cover under the lid. The cup was soaked all around the sides.

Costa coffee , the staff is so rude and so unwelcome. Very unpleasant experience .

Said it was delivered at 14:16 but nothing

Very friendly and professional staff specifically Ana.

Great place to have your coffee , also the staff is friendly and fast . I ve been served by a lady called Claudia and she was fast and able to do multi tasking with the stress of soooo many orders . Very satisfied .

Costa Coffee…what else. That’s the best they are at. Had a cup of coffee which made me feel relaxed and enjoyed my evening.

Ham and cheese toastie was awful Cooked on one side and not on the other and was cold when it arrived, it was very chewy rather than crispy Sausage bap, the sausages were very overdone and the bap was hard Maple Hazel iced Latte was nice but I asked for cream on it and didn’t get any at all Not sure I would order again from here

Today it's a bad experience. Caramel maciato I ordered..and I got coffee expresso.. That boy said it a Caramel maciato. That's boy is completely doesn't know what is caramel maciato.

quick and accurate service though sometimes a little cool to guests as being too busy

Cold coffee, management rude to staff.

Less customers and lot of hunters, good time killing spot.

Staff seem eager to not make you come back. Service extremely slow, tables are always dirty. Most staff members have not been taught customer service skills, do not like being told how you want your coffee; if you ask for a certain temperature for your milk, they would add cold milk on the brew spoiling the texture, and they're always changing staff so being charged to getting your brew is a much longer process than it should be. I've seen some badly run Costas before, this is right at the top of the list.

Restaurant never includes the point cards in the bags.

Costumer service was awful zero

I ordered tea and they did not even gave me milk

There was no straw with the drink . The sausage bap was hard so over warmed. The drink was supposed to have coffee in it but couldnt taste it ,it didnt have sprinkles either. Poor today when normaly realy good

Visited around 6:45pm on 8th July. The two women working were disgustingly rude, patronising, and obnoxious to every customer.

My order was not right I’m missing £5 worth of my order This is the wrong order I’ve been given now I can’t even get my money back awful When I tried to call and contact the store multiple times there was no answer

Did not ring the bell and left it outside for the food to get cold and dry.

Drink not secure in bag, damaged all bag and food. Delivery driver also delivered to the wrong house then had to go back and get the bag. All drink and all food is damaged!!!!

I didn't get any suger, so didn't bother drinking it. Ruined my morning. Very upset

My drink was half empty I’m not happy I ordered a large drink I want a refund

all correct and consistent = trust in the brand and loyalty

Lovely coffee and pastries. Would definitely order again.

Every single coffee was leaking

The products were not even 3 /4 full. There was not much content in both drink with only half of the medium cup being full. I also did not recieve any straws.

Cappuccino froth non existent cup was soggy where drink had leaked. Toasties were luke warm Ruined lunch for myself and my colleagues

Delivery and food were all fine. But there isn’t an option to let Just eat know that i am a lodger living in the annex behind the property so to please wait outside and call me do not ring the doorbell as it’s an elderly family that live there and I don’t want to disturb them

I understand I ordered an iced drink but the Belgium chocolate frostino that I ordered was basically just ice that had definitely not been crushed or blended long enough and it was not worth the £4:10 i paid. If I wanted a cup of ice, I would have got that from my freezer!!

My coffee arrived with it dripping all down the side and the cup/lid broken, so I was unable to drink from the actual cup. They also forgot my sugars... again! And they forgot to deliver my costa points. This is the second time I've ordered and not been given my points. so overall a pretty poor service.

The cheese toastie was discusting and gooey!! They forgot my bap missing an item what kind of service is this

Order was completely wrong plus half of it spilt in the bag, poor

Very unhappy with my order! No hazelnut syrup and the hot chocolate was not full cup.

Not the best, but pretty good considering availability.

Ordered food, never delivered. On receipt crossed out the food order and wrote N/A. No contact or advice on why. Had to go out of my way to chase just eat to get my refund