Costa Coffee in Nottingham

I have been a regular at this Costa ever since it opened and I can honestly say coming here always puts a smile on my face. The staff genuinely appear like they enjoy their jobs they are always so friendly, funny and kind and always remember my order and put a spring in my step! They are always patient and kind to my children and I believe the manager runs this shop and looks after her staff well as she and they are always in good moods! Little Lisa who works there is always so chatty and kind and amazing at her job. They all are! I have always had a great experience coming to this costa. I was sad to move away and for this not to be my local any more! The Costas in London have not been as friendly and vibrant as this one! But I was pleased to see on a recent visit home that most of the same staff are there and are as lovely and friendly as ever and they remembered me which was so nice. I LOVE this costa and all their employees they all deserve a pay rise!

Clean, hot coffee, calm atmosphere.

My husband & I came in this morning 21/7/24 for two takeaway lattes a lovely young lady served us & apologised for keeping us waiting, her & two other members of staff were very busy serving & making customers food.very polite & great service from her & from all the staff when we visit. Will be happy to visit again soon.

What a lovely coffee my husband and I Had at Beechdale costs.Coffee The staff our very helpfull And quick And they always remember you.when you Go for coffee.brillent place to go. Still a lovely place to visiteee They are the best we love.this.place Very much Still a nice place.to go Nothing changed The manageress and her staff are lovely And make very nice Cuppocino etc My husband and I love going there We still love going there What a lovely place to go.to We love the coffee and happy staff Still a lovely place . This is the best Costa Coffee to go to

Been in here twice this week, I have to say how really friendly and helpful the staff are, they are a credit to you, also its really clean, very happy customer

Would love to give 5 stars but they ruined it with extra seating crowding the place up

excellent flat white made by Dylan Thank you.

Dylan simply deserves 5 stars because of customer services & excellent flat white coffee for us. Thanks again.

Falling apart shop not even the till working properly, can’t scan the app Total mess

It's Costa coffee, nothing remarkable and prices a little on the steep side but you get what you pay for

If I could give more stars I would just popped in with my autism son staff was very helpful thank you

I must stress about carparking at this costs. It's only 90 mins .constantly watching the clock. Especially if your shopping too. The costs itself is a lovely Costa. Clean friendly and quiet busy.

It's local to me so I can pop in anytime

The Best costa in Notts... the best staff.. they tell me before I tell them what drink I want.. inc marshmallows haha ... was served by Lisa and hayley tonight, they give u the best customer service as do the rest of the gang.. always good to see them... girl in van 😂, see you again tomorrow x

Dear Costa staff, I want to express my heartfelt thanks for consistently creating a welcoming environment where I often enjoy drinks and coffee. Your hard work and dedication truly make each visit special. Cheers to the wonderful team at Costa! Sincerely, ~ pk

It is located within Beechdale Road Shopping Centre. Excellent, beautiful and clean location. Although the location is within a group of other shops and close to the Nottingham Ring Road, it is very quiet. You can sit and enjoy coffee and many other drinks, or have a delicious meal with coffee, and meet friends, or have an official meeting, or have coffee while you are passing through the drive-thru. One of the features of the site is free parking

Disgusting customer Servise 2ladys served me this evening on drive thru no manners rasist woman

Coffee and food here is good. Friendly and helpful staff and the place has always been clean when Ive been here.

Visited Beechdale Costa to meet a friend for lunch, Only to be sent a parking ticket! Parking is only for 90 minutes, not long enough to eat and catch up, especially when it was busy. I tried to appeal the fine as I had a receipt as a genuine customer but my appeal was declined. Making it the most expensive Costa! £90!!! Not including what I ate and drank. Had my young baby with me, who required a change, but that was not taken into consideration. Use the drive thru or avoid!!

It is a nice place, however I received a parking fine afterwards. And customer service didn't help. When meeting with friends, spending more than 1.5 hours is quite normal, I haven't expected they charged me £45 for that. It is very disappointing that they treat their genuine costumer this way. And I have decided I won't go there anymore, neither the Beechdale Retail Park.

Excellent customer service extremely friendly staff. Food and coffee always great.

Tried the strawberry lemonade, nice and flavoursome. Great location to work from too!

£5 for a cheese and tomato toastie, absolute joke

Do not go if you are disabled. The toilet has now been locked up for five weeks, with a sign saying someone is on the way to repair it! Today is the third day that butter is not available, only margarine. If you are allergic to rapeseed oil this is a poison for you. Also for the last three days there has been no brown bread, essential if your doctor has told you not to eat white flour products. Also beware that as the parking is owned by Lidl it is restricted to 90 minutes minutes or you face a £90 fine!

Always excellent customer service at this costa branch. Calm and not crowded so could focus on getting some work done. Very friendly staff in the drive thru and in store.

Haylla or whatever she is called has terrible attitude and is incredibly rude,she is the store manager will definitely not be back at that location!!! You will get a better coffee and service at McDonald’s s

Have drunk costa for years but no more, keep getting my drinks wrong through the drive thru last time I went got a cup of hot milk !!!!!!! No coffee or syrup it's a disgrace when you spend that much money on a drink and the staff didn't seem bothered 😕

The best costa ever so nice staff

Beechdale Costa staff are brilliant, the drive through is great and the products are always on point.

Nice staff, nice place, one of the best costa coffee.

We always enjoy going to this Costa - the kids love it. Always plenty of table space.

This may be the best Costa in Nottingham. Staff friendly and moving so quickly Restaurant spotless. Even music was cheerful but not intrusive. I've been to a lot of different Costas but this is the best I've visited.

Went in today around lunch time, was asked several times by the same staff member if me and my friend were eating in or taking away. We told them the first time round we will be sitting in. (There was no need to constantly ask the same question.) There were 3 members of staff on duty at that time, two were standing talking to each other instead of preparing our order and the other staff member was just walking around. They took ages making the drinks, we got charged service charge for eating in and got given drinks in take out cups instead which was shocking. The overall service was rubbish, the staff need to be re trained and to pay more attention to the customers and doing the job they have been employed for rather than having a chit chat with one another!

No words ..very bad service .. one of the girls was sweeping near our table while the child was eating .. it's not normal .. all the dust was lifted from the floor..!

Turned up at 7.35 on Sunday before a long journey after checking the opening times and was told drive through opens at 7.30. It was past that and the lady didn't even serve us or open the front door. This has happened twice.

Gave me wrong drink taste like nothing

Went last night. we was the only people in there. There was dirty tables. No toillet roll in the loos and no soap in the loos not what I expect for Costa

Tons of staff but they get so many delivery orders that the service is very slow sometimes. Pleasant place to sit and have a coffee and a piece of cake, though. Friendly staff.

Worst Costa I've been in. Filthy stained seats.

Nice and friendly staff, adorable and clean store, and of course, a delicious coffee and banana cake.

Went through drive through at beechdale for a mango bubble frappe-it had NO mango juice on the top like normal and very Very little in the drink I asked the guy for some on top and he said they had run out -Didn’t have time to ask for something else - Got to my destination 3 mins later it was just fluke normal runny milk no thickness at all & very little mango sauce was inside tasted just like milk and guess what the straw was the wrong size and you couldn’t drink it as the bubbles jammed it and you would have had to spoon them out -The worst drink I’ve ever had absolutely really upset and annoyed this happened why give me the drink if you have run out of the main ingredient the juice and too make it worse a straw that was the wrong size-Drink is in the car and will be going back when I next go out-I will say castle retail park Costa is fabulous I’ve had the drink a few times from there and always been 12/10 -I give this drink 0/10 waste of almost £5

Love the coffee, shame about the dirty toilet.

Very average, when they are out of stock they still advertise things so you waste time. Priority is always given to drive throughs instead of people inside. The AC does not work so it’s too hot inside.

Seriously, what’s wrong with these ppl. I was here at 5.50 pm behind locked doors . The sign says open, two members of the staff in, saw me with my kid and another guy who was already waiting. Tried to tap the door to gain their attention, they both saw us waiting, dint bother nor care. Continued with their stuff. Seriously, where is the basic courtesy, absolutely ridiculous.

Good service and neat environment

Staff are brilliant here, very friendly and very helpful, best costa around and I've been to quite a few😉😁

Fabulous friendly service as always

Pleasant and friendly staff, pleasant seating area and feels relaxing. Excellent customer service both for drive through and sit in. Can get busy but is worth waiting.

I haven't given this store numerous chances as it is the most local to me however they never make the drinks right. My frostino always tastes somehow watery. I had it remade once and it still didn't taste right. And its definitely the way they make it as it tastes amazing when I go to the castle marina one. Everything at this store is subpar..

I'm sorry to say this will be my last visit to this establishment. On too many occasions the standard of hygiene has been lacking. I accept when they're busy high peak periods it's all hands to serving to get food and beverages out. However, it falls short when you're having to clear your table and seat wondering whether it's safe to sit. I dropped in yesterday 9.00 wishing to get a which bite before heading to the gym. I ordered tea and brown toast. My cup was stained so I asked for a replacement which was no better and when I pointed this out his response was that's how they come! It wasn't acceptable as it had lipstick on it. He gave me another cup but again placed it upside-down on the surface without a saucer or teaspoon. Had to ask for a knife and napkin. Is this how it is now? Am I too fussy I don't think so. Not for me so I choose not to go back

I have used the drive thru a number of times and have been served by a lovely person named Shif on severaloccasions. Shif's customer service manner is impeccable. He is knowledgeable and always happy to help in anyway he can. What a great asset for the company

Love their toasties & Mocha & my husband had a free cake for his birthday.

Lisa and the team are wonderful love them all only know Lisa's name tho I now know Jack's name I will eventually know them all as this has to be the best costa in nottingham

Costa Coffee☕ in a lovely setting💖

Usually the staff are very friendly, however on my last visit, the customer service was appalling. When I was queuing a member of staff rudely cut me up, three times. When I challenged the member of staff, she ignored me. I raised the complaint with the meme we of staff, who wasn’t interested. I understand they are busy establishment, but that doesn’t excuse being rude.

Staff lovely and welcoming drinks hot and food lush :) alot different than your Sneinton store x

Only been to the drive-through but the staff are always friendly and coffee is ready quickly.

1 was driving through Nottingham this morning and need my coffee fix so i called into this drive through for the first time .. WOW what amazing customer service from the ladies who were serving !!!! iam very customer focused myself but these ladies did a great job and were so friendly and engaging ... defo 10 out 10 ladies ;-]

Fast service, good customer service and variety of products.

Costa is great but getting expensive

Excellent food, friendly staff and atmosphere.

I use the drive through most days on the way to work, lovely and friendly and a nice drink to boot. Thanks!

Strawberry and cream frostino never fails to satisfy my taste buds

The making of the coffee took far to long, everything else OK

Dissatisfied again on this visit as again they had no decaf coffee. Same 5 weeks before. For someone who enjoys coffee but cannot take caffeine its a disappointment.

Polite and friendly staff. Good quality coffee.

I was 2nd in the queue and waited ages while 4 different people served the man in front of me who wanted 2 roasties a hot drink and a cold drink. The coffee was lovely though

Nice staff but the only downfall is it’s freezing cold inside. Feels like I’m in a fridge . I’m summer and when it’s hot it’s understandable but when the weather goes bad they should Atleast adjust this or turn it off. It’s very bad tbh I get given the same excuse in all costa stores that it doesn’t work the area manager needs to deal with this it’s very bad practice. Maybe it’s a tactic to make customers leave quickly. Seriously costa is not going to last very long I can tell.

Great staff, including the new lady and the lady who was training her. Good selection of cakes (always a plus). Steaming hot coffee. The only reason I didn't give it 5 stars was because I had to wait about 15mins to be served and also the air con meant I didn't want to spend any longer than necessary sitting inside but once Covid restrictions are lifted, I don't think either of these things will be an issue.

I went in to get a coffee last week and they did not know what they were doing so to day l went in with my daughter and again they did not know what they were doing we odered 2 coffee one cake and one sandwich they give to coffees my daughter went to a table they then come give me 2 coffees l said l had got them l needed a sandwich and one cake then they come with a sausage cob which was not my after a long time l did get my things l ordered so l think if you want to go and see for yourself hopefully they will get it right for you

Disgusting customer service!!! If your store or App can’t cope with an offer, don’t run it and certainly don’t blame and be rude to your customers!!!

Had just picked up my girlfriend after a hard shift at the hospital. Had decided to get a coffee to cheer her up and to celebrate International Nurse’s Day. So off we went to Costa. Arrived at 18:54 to find the doors locked despite there being customers still drinking, staff still inside and people still in the drive thru queue. Four customers including myself were waiting. Closing time is advertised as 19:00, not 18:54. A member of staff walked passed all four of us and offered no apology or explanation. This is poor form.

The coffee was awful but one of the guys who helped serve me at the window, there was a connection, it's there in the air between us, that electricity. It's palpable. I can almost taste it, pulsing between us, drawing us together.

More interested in serving drive through customers than customers in store. Had to wait 10 mins even as the only person in the queue. Go elsewhere.

Had to queue for a while but when I was served the service was good and the hot chocolate was lovely and a bargain at 50p.

It was OK.staff was hard at work but they Was friendly

With there not being any Costa coffee stores in the local area this store truly deserves 5 stars. Especially due to the fact they have their own drive thru! Although I've only been here once I walk past here almost everyday and it is always busy with happy customers. The wait time is not very long and the coffee is truly irresistible.

Always a great service, friendly staff and plenty of parking

Friendly staff and good service!

The staff member with the bold head is rudeeeeeeeeeee no customer service skills at all . I don’t even know how he got the job . No manners

Ordered an iced mocha, not good at all had no chocolatey taste whatsoever, coffee tasted extremely bitter overall wasn’t nice don’t rate it lallusss

Good service and very quick even though there was a queue. Would highly recommend.

Good and quick service and food up too scratch

Rude staff who don't have any experience of making good coffee

I was there at 16:50 and the staff did not let me in when I wanted to buy take away. A member of the staff standing not far from the door could see me but totally ignored enjoying her mobile phone conversation. The drivers were still being served at that time. It says that the shop opens till 17:00. Costa sends promotional leaflets to my door but in reality its staff does not care at all.

Absolutely awful coffee and service with extremely rude staff. Went first time ordered Caramel latte and was full of caramel with hardly any Coffee. I took it back and it was replaced. Second time went drive thru I explained to the bloke that please half Caramel when I received it it was loaded with double caramel only half full.. I asked for refund and this pathetic individual female with no customer service skills was extremely rude eventually received my refund and handed the Caramel juice back to her. I run hot food business myself if my staff treated customers in that way they would be fired straight away.

I come here every morning for my iced latte. The service is excellent. The staff are really friendly and the coffee is always bang on!

Have been a few times and it's great. Nice clean new site. Friendly staff. Nice way to get out of the house for a bit during Covid restrictions.

How to start this review off, The store is amazing well planned out very clean and has got a brilliant drive though, plenty of room to get round. Right time to tell you about the staffing side of thing’s, well what I I say Brilliant and so welcoming, I’m a coffee drinker and it’s so amazing gives me the energy I need to do my job so thank you you all so much,And I wish everyone comes in and see for themselves how amazing the staff ar!!! So welcoming and so perlite Keep up the good work everyone 👍🏼👍🏼👍🏼👍🏼👍🏼☕️☕️☕️☕️👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼

As a new costa in the area i thought id check it out, personally dont bother i waited 19 minutes for a small black americano and 2 people after me were served first having ordered the cold frostino type drinks, total chaos, would rather walk an extra 3 miles to castle marina and get proper service thanks

Friendly staff, quick service and as always lovely coffee 😊

Been a few times , last time I went had bad stomach troubles