Costa Coffee in Cannock Chase

All the staff were amazing, in particular Linda for her help and friendly personality and Noah who made me the perfect coffee and was happy to fulfill my unusual requirements. This store has it all, and more.

Linda is so lovely - really brightened up my day! Great to see someone with so much positivity!

The staff deliberately didn't take my order and made me wait for 15 minutes while other customers who came later than me had already gotten their drinks. Terrible and racist service

I’ve been coming to the Roadchef regularly for the past 4 years yet never felt the need to leave a review, until I met Linda at Costa. She welcomed me with a big smile and genuine warmth. Helped me on the new Kiosks and even wished me a safe journey as I left. Thank you Linda for making me feel visible in a very busy world.

so this is where the drive thru is

Best female barista I've ever met. There were no tampons or sanitary products in the toilet at this reset stop and I had to ask the staff at the food court to borrow one. Only Costa coffee staffs gave me one and would allow me to refill tap water. Shout out to these girls for their help ☺️

Some staff really need to get some manners! No toast on a Sunday morning…. Shocking

Stopped as we always do on our journey to London. How wonderful to discover a bigger Costa, but more importantly super clean, plenty of seating fast service and a delightful lady called Kate who chatted. Well done Costa Norton Canes.

Properly miserable service. I got over charged and they didn't give two hoots.

Extremely friendly staff! The staff member who served me (Mia) was extremely outgoing and friendly and made me feel very welcomed! She was very helpful and had great customer service! :)

Back before they did the "improvements" this place used to have good service, to say it's now TERRIBLE would be an understatement, after my visit this morning I shall be contacting Costa head office to complain

Dreadful slow disorganised badly trained staff. Shortage of food ovens. Staff can't keep up.

Nice place, quite spacy and open. Friendly team.

Helpful service and beautifully made drinks! Great team work! 🤩

I have order latte coffee instead they give me cappuccino. They got angry, very rude and angry stuff

The staff is to bad they all four were talking to each other and laughing while people were in the queue I ordered caramel latte and they made latte instead and she ruined the coffee and i asked her nicely to make a new but she started to fight so bad i was travelling a long distance they made such a bad impact

Last time I ever get a coffee from here £4.20 for a latté. Mc Donalds coffee from now on.

Very efficient queuing and great staff and service, but the coffee was awful 😞, one large latte and one flat white, both very milky to the point we did not finish them, there was a faint taste of coffee but not up to the Costa standard, and one of the most expensive Costas I have ever been in. We will not be back 😔.

It's never open at 6 like it says there all just looking busy getting ready

Right place to break from mk to M'cr

What a dump outside!!!! Grabbed a couple of orange juices for a car journey break and sat outside as the weather was glorious. Bins overflowing, rubbish scattered on the ground, tables and chairs everywhere, not at all wiped down. Inside the door there was a clear rubbish bag with rubbish leaking all over the floor for what looked like hours! Come on Costa! You charge us top dollar, surely you can employ someone to keep the place tidy while the others work their socks off at the till?!?!

Warm coffee, we didn't buy food, the staff threw away the receipt after payment.

No Hot Chocolate Powder available, and this was around 08:00 and no napkins available which wasn't very useful.

Soent £5 for a hot chocolate and it tasted like watery milk staff unhelpful won't ever be using this Costa ever again!!!!!

One member of staff very rude! We stood in line for 10 minutes waiting to be served. Another 2 or 3 customers were waiting in line behind us. After waiting for 10 minutes, they stopped serving from the till where everyone was standing and opened the till at the opposite end of the store! A member of staff then appeared on this end of the counter and shouted "who's next?" We started to make our way over to the other side but this lady started serving people who were at the back of the que. She shouted over to us "well if you're not in the line, you're not going to get served are you?!" Absolutely shocking attitude! Awful customer service. Went to McDonals and the member of staff there smiled and said "sorry about the wait. Thank you very much and have a great day"! Appreciate everyone is busy but there is no need to be argumentative with customers.

[May 22] Plenty of seating inside and out. Obviously priced for the motorway.

Staff were so helpful and washed all equipment before making my drink due to my dairy allergy. Staff member Noah* deserves some recognition

I got a nice cappuccino made at time of my visit 10/10 also the decor from Costa was different nice 👌 one well done Costa

Served by a really moody lady with tattoos. I couldn't read the coffee menu and she sighed as i asked her a simple question regarding the Christmas selection. Really poor service. I didn't say anything at the time. Absolutely shocking. She then processed the coffee order whilst another staff member was complaining about the managers choices of refunds. I found it very unprofessional. The coffee itself was a total waste of time. That's the last time I go Costa.

Too hot and Wet flat white for 3,50 not great and service also quite questionable

Fast (Covid safe) service. Clean tables. Standard menu well delivered.

Good coffee. Convenient location. Clean facilities.

This has won best services for a reason. A great stop however I have seen it get busier and busier. Don't understand how as the M6 toll is always quiet!!

Nice coffee shop at M6 toll with a spacious dining area.

Awful, 3rd time I’ve been here, every time it’s slow and staff confused, but yesterday tops it, almost every order they took they got wrong and had to remake, waited 10 minutes to get served and another 10 minutes for two coffees, dreadful service.

Really good and tasty coffe but had better. Could improve a little bit, especially for the price that they charge. Otherwise, the shop is clean and tidy, the staff is efficient and able to provide a good service.

Love my costas. Cool coffees in hot weather, cool inside. Great staff.

Nice coffee and foods and snacks.

Love Costa. But like most service stations expensive

Inside services. Lots of seating. Outside seating but fenced in and they make you walk all the way into main entrance of services and all way down to Costa to get to. Then reverse on way back. Bizarre.

Clean and staff were very friendly and attentive. Excellent service

Nice food but the prices really add up! Paid £6 for macaroni and cheese to be reheated..

Biggest Costa coffee in the world!!!!!

It was like drinking muddy water,sent it back took 20 minutes for a refill,just as bad never again

Good as break time place from long trip 😉

Nice place to stop for a brew and something to eat.

Coffee to strong no alternative.

Veriaty drinks , got stranded once after the national express coach left us and waited for at least 3 hours

Sat in Costa now. Terrible service, food served poor and coffees to usual measures. Wouldn't bother again.

Standard Costa on the motorway, expensive, but good coffee and good servicd

Excellent timely service. Very pleasant friendly lady Barista. Brilliant.

My second favourite Motorway Costa, this is a comfortable stopping off place and has just about everything you need from an establishment such as this.

Verrry slooooow service! Second in queue and it took 15 minutes to get served

Perfect place to stop for coffee. Lovely lay out.

Its Costa Coffee, what more to say. The coffee is pretty good.

Nice and tidy and wonderful coffee

Very popular motor way services. Good choice of food from the other stores and of course Costa.

Americano burning hot, couldn't drink for 30mins. Rubbish to serve that in road side place.

Norton Canes M6 Toll road services. Nice modern service area. Can be very busy at peak times.

Just another Costa Coffee, they had the order right, the place was clean and they did a good job, I would definitely go back there

As you'd expect from a services pit stop. Costa Coffee, tasty, quickly served and clean, tidy area.

There isn't much choice in the area and at busy times the seating can be severely limited. The prices are typical service station rates unfortunately.

Nice little stop over from Manchester to London. Very tidy and freindly staff

Very nice and friendly staff. Offer full food range of Costa with club card acceptance.

Coffee helps when you're super tired. I prefer Starbucks Coffee to Costa Coffee though.

It's OK of you like mass market coffee. There is better out there if you go looking for it.

Always busy. Professional staff and consistently good coffee.

Good for breakfast and coffee of course☺

Not bad for a service station. Not often much of a wait.

Clean and tidy and friendly staff as well. Only issue was the long queue. However, they did sort this out quickly.

Generic corporate coffee place. Friendly staff. Clean

Over priced and not comparison for nero.

Very homely and friendly, some people are giving low reviews, might be because it is on the toll road and cheapscates don't want to pay £6 to go there, but I like it

First stop over in our way to Aylsebrough shift 151 miles away from my home