Costa Coffee in Cambridge

I have been a costa member for more then a decade now and first time ever I felt was the worst experience I ever had at a costa coffee shop, I went there and picked up a all day breakfast wrap stood in the que until I went to the till and the girl at the till asked me if I'm paying cash and I, she told me to go back and order it on the machine where there was a que already so I decided to put the wrap back and walked away. even though they have so much staff out there she could have easily done the order and it was Sunday not even a weekday.

I went to the 24 hour Costa in the local hospital as I had to go to A&E for a checkup. Service was fast and friendly. Definitely recommend after a stressful bust to A&E at night.

Stopping for a quick coffee at the Costa in Addenbrooke's Hospital was like stepping into a surreal parody of a coffee shop. Picture this: their new electronic purchasing screen – the brainchild of someone who clearly hasn’t used a TESCO self-checkout or a McDonald’s kiosk – is as intuitive as quantum physics. We ordered our coffees to have in, naively expecting the usual crockery. Instead, we were handed disposable cups because the dishwasher decided to take a sabbatical in August. Cleanliness? Well, it seems Costa’s motto is “Why clean today what you can put off indefinitely?” One staff member was performing the art of stationary mopping, a technique where you stand still with a mop and hope the dirt is intimidated into leaving. The chairs' upholstery looked like it had been through several wars, and the tables hadn’t seen a cleaning cloth since the last ice age. Honestly, Costa, why not just replace the whole operation with those funky DIY machines? They already pump out the aroma and play background sounds – who needs staff? Barista skills? Pfft, the machines do all the work. If profitability is your goal, just go full robot. At least the robots won’t ignore the mopping.

Staff are rude place is dirty needs to be more clean. The staff look like they are being forced to work and serve the public the really need training on their customer service skills.

Handy having somewhere to get a hot drink at unsightly hours of the morning, although service is always very slow with mediocre coffee served.

The coffee latte was reasonable, but not the best. Both times I ordered frappè from here, neither of them was particularly nice. The trainee behind the counter seemed annoyed to be there and was slightly irritated by having to serve customers. The people making the drinks were friendly. The frappès were full of ice and not at all creamy, as they are in other Costa branches. A hospital coffee shop ought to provide relief for people coming to them, as hospital appointments are stressful and taking a coffee break should ease stress, not create it.

Terrible service Terrible coffee

Early morning go to place. Best coffee to start off your day well.

Disgusting attitude of staff - refused to serve me a coffee to dine in after they accepted my order when I explicitly requested this to the staff, who accepted this order and then they served it to me in a take away cup saying We don’t do dine in orders ! ?????? I requested a refund as there was no apologies ! Only 2 people making hot drinks and one serving, other staff members doing nothing and wasting time pretending to be busy ! This business is losing a lot to money due to poor management surveillance! It wasn’t even that busy !

HORRENDOUS WORKERS DO SOME CUSTOMER SERVICE TRAINING

20min waiting time to get coffe

Great to have a 24/7 Costa inside the hospital. Good choice of drinks and food, prices are like other Costa's.

Having been in the queue now for ten minutes I thought I’d take the chance to write a review. We’ve been fourth in the queue for the entire time we’ve been here. There are three staff present, none of whom seem capable of multi tasking. Customer service appears to be an alien concept here.

App scanning machine not working so couldn't claim a free drink and no sweetener available only sugar. Very poor especially so as it's in the hospital.

Attitude awful. There was two of them on a shift- tall and very polite, smiling guy who brought me a soup from the back ( none in a front fridge) well done to this guy customer service 5 stars! But the second barista - girl with long dark hair.. she rolled her eyes on me when I came back with my soup because was still cold inside. She was questioning me by touching plastic melted soup container .. am sorry I should ask her to put her finger inside and check maybe she will learn, any ways of course she heated up the soup to extreme level.. ow dear. Also when I asked for a toast she respond in front of all the customers that is from yesterday and she can’t sell it.. why it is still in a store? No thank you no kiss my a… very disappointed. We are sick people here and that ignorant behaviour it’s just awful. Anyways I hope that lovely young gentleman won’t loose his passion and kindness

Absolute diabolical service at Addenbrookes Hospital Costa coffee. Only 2 people making hot drinks and one serving, 2 other staff members doing nothing. Staff apparently can’t keep up with orders or demand. The drinks were terrible and over priced. I went to Burger King instead / far superior service!

Busy but always friendly. Staff get the queue moving.