Costa Coffee in Liverpool

I was there yesterday and the dark haired man who served others clearly ignored to serve me and refused to make eye contact or talk to me even though I was just one person. He went on to make the other coffees that his colleague was already making which I thought was super weird. His other colleague then came over after a few mins and asked me what i wanted. It was clear as day that the dark haired man didnt want to serve me because I was wearing a headscarf, and i know it was not in my head because I felt annoyed for no reason at the way i was suddenly ignored, and no eye contact. Sometimes body language gives you away lol. I didnt see the point of calling it out, but it was weird how the dark haired man completely avoided coming near where i was while I was was present at the till lol... Not coming here again anyway

Poor customer service A staff call Sophie who served me. She was very busy with their closing time. I asked every single things and she felt so disturbed when I was asking to provide. No napkin she gave it to me it was also not available for self service. She made an ice latte which taste not good and very poor serving. It’s happen several time staffs are busy with their own conversation.

Disgusting shutting tables off well before closing, went back to get a pastry, shelf origunally full, i was told by a young member of staff unsmiling there wasnt any, you obviously dont need the business

Hardly any food or cakes, attitudes of the staff disgusting. No customer service skills between the 4 staff and one of them was in charge. Told my parents who are OAP got to ask for extra hot on the drinks which never heard off. Told my parents if they don't like it go elsewhere. 4 bits of kids treating people like this is not acceptable My parents weren't the only ones to complain in the shop at the time either. Staff like the 4 in that shop today don't deserve jobs. Be wary of staff attitude at this store of going.better still don't go to this store.

Went in at 5:45 on 28/2/24. Both staff that were on shift were lovely. Very kind and smiles on their faces. I work in the Costa in Liverpool south parkway and usually go around a few Costa’s and not many staff are as friendly as the Speke retail staff. And i am usually very picky with my hot chocolates and I don’t like them being too chocolatey but this one I bought was perfection. I didn’t get a chance to see their names but they were both lovely.

Great place to stop waiting for boots to open. Bonus £2 reward off food. Had to try one of those almond croissants. 😋 Lovely

Needs to be abit of common sense from the staff, we paid £25 for breakfast pay on the card. Get no butter then get charged 10p for butter that we had to pay on the card again 🙄

The shop is fine, as well as food and drinks, however what made me write this review was the excellent customer service received by a member of staff called Bev on 24/08, around 9am. Bev was so nice and you can tell she likes what she does, which makes such a massive difference for customers! Don't know how Costa tends to praise their staff but they should really ensure they keep the good ones!

Every time I go into this place they are out of ice for cold drinks, (in summer). Today I went in and just got a Mac and cheese and it had yesterdays date on it. Working in hospitality myself I know how important date rotation is. I also went to use the bathroom and it was disgusting! Smelt rank like urine and looked like it hadn’t been cleaned in ages, what’s worse is right by the toilet it looked as though there was a very important meeting occurring. So these 4 people who looked very important wearing costa uniforms (managers?) knew the state of the toilet and I did nothing.

Lovely space. Great selection of cakes and coffee. Thought the tables were slightly dirty. The staff is busy doing their best to provide excellent customer service at the check points

Visited Sunday afternoon 5th feb … The 3 staff that were serving were extremely friendly and helpful, the young lady making the hot drinks was exceptional and went above and beyond to help myself and my sister

Slow service had to ask where order was as serving other customers that arrived after me. No apology only a lot of slamming about from the girl making drinks for her then to half fill drinks

Called into Costa for a warm choc with my 2 daughters. The youngest needed to use the toilet, when I went into the toilet this is how i found it. As i look after Cleaning FM i was absolutley appauled by the state of this toilet facility. Hygene was disgusting, toilets look have not to been cleaned for a long period of time. Hand rails filthy, no soap in broken empty duspenser, sink full of grime, wall tiles all stained and the worat thing the toilet was full of urine. I spoke to a male member of staff who excuse was that there was only a few staff.... What a disgrace! Hygiene disgusting.

Run of mill Costa so expect slow service. Staff will clear the tables but that is where it ends. Not once did I see any staff wipe the table. NB: Starbucks in Cineworld.

Quick stop off whilst shopping.

Always busy but very quick and friendly staff

They have decaf so very pleased. Shame they didn't have any cinnamon.

Always a nice cup of coffee, served by friendly staff.

Decor and toilets need refreshing as the place looks a bit scruffy but we mainly get takeout coffee from here which is fine and the staff are nice, there's just always a bit if a queue.

Fabulous coffee.now marks/Spencer food is available its far too expensive for the pensioners..should have a 10% day like all icelands are having....

Always love a flat white from here, also got the used coffee grounds to put on the garden see what happens

The Barista knew how to make a good coffee. Polite staff.Needs a total refresh

Went for a quick coffee while shopping on a cold day. The only seats were towards the rear of the store which I found really dark and the Aircon was on which was very cold. It's a typical chain, no real atmosphere and it feels dull and a little drab. I think it needs an injection of colour some good background music it lift the feel of the place.

Friendly staff with genuine smile

All right Costa not very warm in shop

Quick friendly service. Staff are amazing

Another boss visit to costa on Speke retail within the next building lively staff and great environment

Love having a hot chocolate here

No big long que, coffee & food is good, plenty of seating with toilets at the back. Staff nice & friendly & plenty of shops nearby.

Still a good place to grab a coffee and a bite, could do with a make over.

Nice coffee, staff are very slow to serve you

Staff great, a bit dark looking a bit tired and in need of freshening up.

Great service and nice stop while I'm shopping

Toilets smelt terrible other than that ok

Had to wait ages will always go back but not many people and still had to wait a long time

Really good costa, plenty of seating inside, good staff

Same usual coffee and goodies. Big outlet with outside seating. Friendly staff. Safety measures good.

Lovely selection of cakes, need more soft drink selection for children.They also MUST get more than one toilet!Very helpful staff.

Latte is a mouthful of wonderful experience

I have to admit that I am a Costa fan so may be a bit biased lol. This Costa is easy for me to navigate my wheelchair. Friendly staff and great coffee.

Great local with excellent quality service and friendly service 👏

Two decent friendly staff. The drinks arrived rapido! Still gauls me the price you pay for their food. Nice drinks great staff. No complaints from me.

Don't ask me how this place is! Don't ask me, go and see for yourself!!

Excellent service as well as good food and drink. Impressed.

Nice indoor and outside area with good service.

The staff go above and beyond the call of duty, to make our costa experience amazing every single time we come, and that's a lot as we are regular customers at this certain Costa, thank you for making our day everytime we come in. Mark and shaz

I have a skinny gingerbread cappaccino in this coffee shop ☕ very covid safe and they make sure you check in on track and trace which makes you feel safer 😷👍.. very friendly and helpful staff,my favourite coffee shop in Speke and a nice place to relax or catch up. Thanks to all the staff 😁👍👍

It wasn't crowded we didn't have to queue and everybody stuck to the social distancing rules felt very safe

Always good need more staff online service slows up in store customers

Huge wait. Wrong order. Expensive

Good service, lovely coffee, have to show the NHS app has scanned to sit inside now

Great staff. Always very helpful.

It was lovely to sit outside and have a catchup chat over a great cup of coffee. Could do with a few more tables and chairs but can't fault the place. Would definitely go again.

Brilliant staff, went there on my own with my 2 month old baby and they were lovely with us: finding us a table and bringing me drinks during a long baby's feed. Thanks a lot!

Good service, fast and friendly

Nice hot choc and fairly good service

Very slow service. Maybe that's the side effects of covid.

Love Costa Latte and the food is great too 😊😊

Tables needed clearing and cleaning and sanitizing didnt work bit disappointing as not being Covid aware

Love coffee, Love Costa. Friendly staff, plenty of safe seating, lots of shops nearby ☕☕☕

Great food and drink, however the chairs are stained and it is not well kept at all.

Service very slow people waiting for their orders

It's open, it's a Costa, it has social distanced measures set up.

Lovely coffee and toast. Friendly staff, interested in making out stay a nice experience.

Quick service :) lovely hot coffee.

Asked for a honeyfomb cappuccino got a iced cappuccino and then when in to tell them i asked for a honey comb cappuccino i got Syrup in my iced cappuccino not a hot one haha couodnt be bothered staying longer to complain had to go work

Dark and rather dingy. In need of redecoration. Coffee fine.

At one of my fave costas, ready to fuel up for a heavy day of shopping . Clean fresh and lovely staff.

Staff here were lovely! I had a Christmas coffee blend (as I don't really like their usual coffee) in a Christmas spice cappuccino (soya) and it was delicious

Shabby This place needs a good scrub.. costa fortune!!! For a cold coffee and grubby seating area and STINKING TOILETS 🤢

This place hasn't seen a paint brush in years it's minty and old go somewhere else

Quiet cafe always chilled in costa

Staff are lovely always take the time to chat.

Great place to stop for a cuppa and a bite to eat in between shopping at the retail park. Lovely friendly staff too!

Always busy but in need of decorating as looking a bit run down good pleasant service

Always Brilliant. Excellent Service.

Costa always the same good food coffee and staff.

Good coffee, a good experience.

Coffey is ok not chocolate is not good and food is horrendously expensive

Good service ,Tasty iced coffes , lovely teas and smashing babycino <3

The price of my drink it's phone UP. Hygiene gone DOWN , the WC facolyte awkward to get in it and filthy need cleaning.

.Good filler coffee Good service Plesant staff

Slow service dirty dishes left on tables.

If only they put the same effort into their coffee as they lavish on the elaborate fern-like froth. The manic activities of their staff makes me nervous.

Had a coffee and used the toilet both were good

OK Costa always very busy with many young children.

1st time since Xmas I've been able to get delux hot chocolate drink, yummy

It's ok...... expensive thought

Coffee wasn't great but really good service.

Same as every other costa. Nice enough but not amazing. Had to clean own table but the place was rather busy so understand the staff couldn't be everywhere at once.

Very expensive for the quantity

Very busy with it being Boxing Day & everyone spending their gift vouchers in various shops.

Great atmosphere and fabulous coffee

As a coffee addict any Costa coffee is gonna get 5 stars from me, I also buy their latte discs for use at home with my Tassimo machine.

Don't really like coffee but this was good

They serve alright coffee and high prices and don't clear tables quickly enough. But it was dry and comfy so that was nice

Dropped in for drink only a small place but has outside seats

Great place. Very tempting selection. We had Coffee, Sandwich and Cake slice and it filled me. I was hungry and it was filling enough. As you'd expect, it was fantastic Coffee. The Latte glasses have a real weight to them. The Staff, well I couldn't see how they do it, but I suppose with the huge amount of trade that they get, the work with a system. They seemlessly cover all the areas, it all worked. Considering it was lunchtime they looked good. It flowed. They let us know that the till system was a little slow and apologized in advance. It didn't slow them up at all. Great GREAT service. The place was clean and welcoming. Places to sit inside and in the Sun outside. It was a pleasurable day helped out by an extremely pleasurable visit. Thank you all. Top job. Visited Thursday 27 September. So you can tell the People who were on, that they did great.

Coffee was fine, place was very busy prior to retail park opening.

Disabled toilet is a little small, but fit for purpose, couldn't fit my uncles wheelchair next to the toilet and this made it a little difficult to assist him in getting on the loo. Staff are fantastic, service deserves 5 stars though