Costa Coffee in Caerphilly

Great coffee and staff always made welcome by all who work there ,they even know our order and our toast is on and the order has been done (I think they know us to well ) and always served with a smile and a bit of banter which is what I love thanks again to everyone who works there

A nice sized coffee shop with plenty of room coffee as always delicious busy today

Very good clean Feng shui inclusive venue

sausage bap was cold and I ordered a chocolate twist not what I received 😅

Not too crowded, tables well spaced out. Great atmosphere and friendly staff.

Waited around for my order didn’t show up.Looked on app to see where it was to be told it had been delivered and then found out 2 hours later it was dumped on my neighbour doorstep 😠

Waited 15 minutes in the shop to be served and gave up, the drive through was being their priority and it wasn't that busy. Left and went to Starbucks

Flatbread didn't come with order

Came in for an Iced Latte, served by Emily who was extremely polite and conversational on what was a bad day, cheered me up and made me feel welcome. Great staff at this store

toasties were cold, the frapes were qarm and cream melted prob from the long delivery time and also i jad no cake with a note sayibg its sold out and i jave not had a refund

Fast friendly and polite driver,

i ordered 2 breakfast wraps but only received 1. i want my money back as i am not in the position to waste money on food i didn’t even receive.

Great coffee, and quality is consistent which you don't get everywhere.

Very slow service Coffee is not hot - just warm

Only came for coffee, always good.

Service perfect polite and friendly staff

An addition to my original review. Since visiting this coffee shop, I've now received a parking fine from parking eye. apparently you need to enter your car registration number in some sort of keypad at the far end of the counter. The signs are non-existent in the store and unless you notice the machine (which in my case was hidden by a customer and her pram), the staff don't tell you either. Unfortunately as the pram blocked my exit after paying I was forced to go back in the opposite direction. Despite providing a copy of my receipt and bank statement, Parking Eye rejected the appeal. An absolute disgrace. I certainly won't be using this coffee shop again. Visitors beware! A really nice coffee shop with a good range of drinks and food. Plenty of seating and a nice buzz. Unfortunately the store is seriously let down by the very slow service. I ordered a herbal tea which for some unknown reason took a few minutes to make (cup of hot water and a tea bag). My friend ordered a latte and took over 5 minutes to make. That is despite no other orders ahead of it. By the time we sat down, my tea was warm at best. A real shame as it spoiled the whole experience.

Like so many of the other reviews, I will never visit this store again. Who in Costa HQ thought it was a good idea to sign up to Parkingeye???? The store was virtually empty when we visited but we were both fined after the visit as we stayed over the permitted two hours! Customer service was no help at all either!

Boycotting this place after being a regular visitor. Why the hell would they install Pakingeye to catch their customers out. The car park is never full anyway. Using local cafes from now on.

This is supposed to be a cappuccino

Like any other Costa except you have to rush your food and drink otherwise a week later you get hit with a £100 parking fine. I will never in my life purchase another costa product due to this. Go to a local coffee shop do NOT visit this Costa. Shame as staff are polite and friendly and coffee and food was good but has left a bitter aftertaste with a £100 parking fine.

Stood at the counter (front of the queue) and waited over 5mins to be served while staff dealt with drive thru and Uber eats orders.

Last time had a latte with friend, new parking law came in, had a parking ticket as camera takes photo of BACK of your car when driving in....& only 2 disabled spaces? Not good. Was not impressed.

Robbing prices then hit you with a bill for parking, everyone in there should wear a stripped jumper it’s daylight robbery. Expensive, dirty and McDonald’s next door is better.

Stay away!! Absolutely disgusting that you go for a coffee and get charged £100 parking! Sometimes waiting in the que can be 15 minutes, never knew you had a time limit and as this has changed since this costa opened should customers have been informed in store? I’m not going to look in a tree for a sign I never knew existed?! I won’t be turning and by looks when I was there not that many people have either!

Called in for business meeting at 7:30 , waited at till for 5 mins before the girl who had walked passed me a number of times said the coffee shop don’t open till 8….. update your google search please …

Again … didn’t bother turning up!!!

I wouldn’t even give one star …. Never showed up

They forget to clear dirty tables and service sooooooo slowwwww

Service and food have always been good, but following my last visit with a friend I was furious to receive a parking fine for £100. Completely unacceptable and suffice to say I will never be setting foot in the place again.

Have to pay for parking. Only allowed one and half hours.

Absolutely discussing that paying customers are now being fined after parking at your premises. After enjoying a regular catch up with family members with a spot of coffee and food, I am disgusted to find I have been fined over £100 to park at your coffee shop.

Staff in store forgot to put a foil cap on either cup under the lids which meant that there was some spillage from both cups. Very poor experience compared to previous delivery purchases.

Ordered a Caramel Latte (which was perfectly hot in arrival) and a Lemon Muffin (moist, fresh and tasty). First time but would definitely order again.

Always slow and terrible stock levels, come this morning 10Am and can’t have a large coffee as they have runout of cups!!! Seriously? Edit another visit and this time no skimmed milk!!! Place is a joke always out of something and it’s only 9.22AM!

Worst costa ever. The older lady serving is slow, rude and didn't want to fix and order that she made incorrectly.

fuming. drinks came with no caramel syrup and tons on caramel drizzle at the bottom so couldn’t taste the coffee without tasting bland brownies were stale. popcorn dessert brownie came as a drink.

Had a hot chocolate and a cinnamon bun on what is a cold sleety rainy day. The only down side was the hot chocolate was lukewarm

Paid for food and drinks but only drinks arrived. Note on receipt attached to bag stated breakfast rolls sold out. Who refunds this to me, Costa or Just Eat? Can provide screenshot of receipt if required.

Just visited the drive through, what lovely friendly helpful staff ❤️ Thanks 👍 Kevin 🐶

Ordered 2 lattes both flat white cold coffes

Drink arrived half full asif someone has drank it and eaten the cream off the top

Absolutely disgusting service once again

Lovely place to either sit in or drive through.

Bought a large latte with flavoured syrup cost over £4 and it was tasteless just a mug of hot flavoured milk! Costa coffee is weak compared to other coffee shops but when I complained I was told I needed to pay for the extra shot not visiting again I’ll stick with Caffè Nero in Cardiff

These boys never fail to deliver.. Sean and Rob always go above and beyond to make sure every order is correct, they make the best coffee between them. If your feeling down or having a bad day you need to go here and have a coffee because they will guarantee to make you smile and laugh thar you forget all your problems. Sean and Rob are always friendly, confident and give exceptional customer service. Well done boys and please always work and never leave, so I can have best morning coffee ☕️ Employee of the year - Sean and Rob both get my votes.

Great place for a toasty and a lovely coffee.

Nice and clean, comfortable to sit and chill, but the speed of the coffee making is so slow, only in the Uk are Costa slow at making the coffee, selling toasted sandwiches at drive through when it takes 5 min to make, should be drinks only in drive through, 25 min only 2 cars in front of me , late for work and can’t leave the drive though,

My wife and myself go to Costa occasionally, and the staff there are nice and polite and always willing to help and assist you if you need help. It's a good Central place to meet up with people, clean and tidy, clean toilets, which is extremely important during this current pandemic, we've never had a bad drink from there, the foods pretty nice to, could be a bit cheaper though, my only real critical criticism is the disabled parking , THERE ISN'T ENOUGH OF IT, there are only two spaces in such a big car park, my wife and myself are both disabled and if we can't park we just go home, my wife and myself both struggle with walking of any distance, so to be able to park in a disabled space and near the door is a premium for us, it's like they (costa) don't want disabled people there, there's plenty of room to put more disabled parking spaces, we feel a bit put out, as if they're waiting and watching for you to take a fall ?. So PLEASE COSTA CAN YOU PUT MORE DISABLED PARKING IN. Once again, we can't fault the staff, they're great.

Hot chocolate wasn't that hot but its nice and spacious in there.

The absolute worst Costa I have ever been to. The staff are very slow, lazy, and prefer to stand around chatting each other up while the queue is 8 people deep. Food is taken out of the oven and left on the side for ten minutes whilst drinks are made at the pace of an asthmatic, arthritic sloth carrying heavy shopping, the order is then shoved in your general direction without a smile or word said,... Luke warm.

Nice cup of tea. A very long wait to be served. Quicker to go through the drive through and then bring it inside.

We only met for coffee Each time we have been here the hand sanitiser has even empty

Fast, friendly service and great quality drinks. Always clean when I come here, definitely recommended.

Wouldn't let a motorcycle use the drive thru at all, wasn't even ordering a hot drink, wanted a iced drink and said 'health and safety regulations'? The manager was very aggressive while I was just trying to explain my point and said to leave. Told me how to ride a motorcycle too, how rich when he said he didn't ride! Will not be returning due to this.

Always good service even when busy

Great, friendly, but can get busy so get the right time

Always friendly and prompt service, with great options for vegans! (Try a frostino made with hazelnut syrup, delicious!). You can also buy a gift card to leave there for them to use for suspended coffees for those in need, a helpful and not very known feature!

Always a great service when coming through here. Always fast on the mark, and how they give good service and serve so quickly also goes way beyond me.

Require far roo much personal indo just to buy a coffee

It's clean and staff are friendly. Best toast in this area. Air con was a bit fierce though.

All good social distancing works well track & trace instore

Great cannot fault this branch of costas staff are always very pleasant and obliging

Arrived at 18.20, when they close at 19.00, pathetic excuse that they're short staffed.

A bit costly at Costa, can Costa lot

Absolutely disgusting behaviour, lemme smell ew. Drive 30 miles forra coffee like, just to be served brown water. Angin. 0/10 wouldn’t recommend.

Excellent service great coffee nice little meal deals

Abnormally long waiting time in the drive though. Been twice and was the same each time with no apparent reason. The server put someones drinks next to the window and said our drinks won't be long, he came back a long time after and gave us the drinks he put next to the window 🤷‍♂️. We won't be waiting again.

Very helpful and respectable staff abiding to social distancing rules service with a smile behind the mask great service

Went inside to try and avoid the drive through que and turns out the drive through was twice as fast. Waited 25 mins when it was not busy inside for 2 drinks

Saturday morning fix at Costa. God, forgot how good it tasted seriously. Even if you're in your Jim jams, just go now & get one of those velvety caffeine pickle ups from Costa. You wont regret it my loveliest, it's worth waiting in the jam in your Jim jams, believe me!!

Fast friendly service, but card machine doesn't read your rewards card

Friendly staff but can be quite busy. Nice coffee

Excellent service fab staff very polite lady served us today one thing we can't get drive through on orders so we can pre order at drive through Caerphilly

What a lovely place clean and tidy plenty of stock and abiding by the covid rules

Lovely coffee shop, staff always helpful and pleasant and even during COVID can usually find a seat inside if needed. Will definitely be back

Friendly and helpful, pleasant atmosphere. Lovely coffee.

Lovely place to have a coffee. Plenty of room and covid friendly

It was ok the drink i had was not very warm could have been a lot hotter will not rush back

Really disappointed with my purchase at the Caerphilly drive through Costa Coffee today. Although I appreciate the wait time to be served was not their fault due to the volume of cars waiting to place an order- after waiting 15mins to reach the front of the queue I ordered the two new Christmas Hot Chocolates (After Eight & Terry’s chocolate orange)- not due to allergy reasons but due to preference I wanted them made with Soya Milk. I was really disappointed when I pulled up in the car park to drink said hot chocolates to find out that I had be given 2 luke warm non-soya hot chocolates. After waiting 15mins to be served I was not re-joining the queue to take them back. Having worked in a Costa store historically for 6years I prided myself on brand standards- No standards with this order unfortunately- and in all honesty it could have been a sorry story for someone with an intolerance!!

Quick service, hot food and drink. Really friendly staff

Came to the drive thru arrived at 5.45pm to discover drive thru was closed although it's clearly advertised as closes at 6pm, yet another 3 cars behind me were also turned away, asked a girl who was in a costa uniform if they are open and she rudely just shook her head no!! Will not be returning!

Very bad customer service, no stock for people sitting in, tables are dirty, staff are very rude, manager has lack of awareness of customers and the way he speaks to customers is rude and condescending. Never will visit this place again.

very nice to sit and have a coffee

Great service every time there is a que when we go but it always goes quickly

Fast service, polite staff and good track and trace in place

Always slow service and that’s the drive through! Used to go in store for service but tables full of rubbish from previous customers and you will wait 45 minutes to get served! Now I go to McDonald’s next door for coffee like a lot of customers have done to avoid Costa wait times for just a drink! shame really as liked the fact it came to Caerphilly but stopped using now.

Absolutely spot on with Covid 19 safeguards and nice coffee/food as per normal

Whats not to love about a cup of costa coffee!

Fantastic service, quick and high quality

Quick and efficient. Lovely staff

No queue. Pleasent and polite staff

Grateful that they have reopened, at time of visit, didn't have full food availability.

Good cafe with very helpful staff

Always a pleasure visiting Costa drive thru in Caerphilly 🥰

Standard Costa... You know what your getting. Friendly polite service.

Lovely place to go for coffee and cake

Lovely coffee but should supply a small buiscit

Service not good, almost rude. Nowhere near as good as Nantgarw or Blackwood Costa.

Very disappointing visit. The staff weren't very happy and not the best customer service. There was no decaffeinated coffee and no jam. They said they haven't had them for a while, which is not what you expect from a large coffee chain.